Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
I’d like a full refund please
@Lee We are very sorry to have given you this impression. Our biggest mistake is not realizing how long it would take to create this product, especially after running into complications with the hardware production. We have done our best to be as transparent as possible along this challenging journey. We are also doing our best to execute as quickly as possible.
We wouldn't be a VC backed company if we were a scam. Please look into Quake Capital if you are skeptical (https://www.quakecapital.com/portfolio/informu and https://www.crunchbase.com/funding_round/informu-inc-seed--e3bd8d7f#section-overview)
I have detected another pattern with this creator that I've seen with other projects. Either A) its a total scam and unfortunately, Kickstarter does not/will not help creators who have had their backing money essentially stolen so we all just have to move on B) the creators overpromised and will either under deliver or take their sweet time delivering the product. WARNING TO FUTURE BACKERS: Do not back this product until you see me or anyone else posting here that we have received what was promised. This appears to either be a scam or a drawn-out series of lies and either way you will be disappointed if you choose to back now without waiting to hear that the creator actually followed through. Stay away. Other than that have a nice day everyone!
The Mu hub is still being developed and is not as challenging as the Mu tag. Our goal is to ship it out with the final batch of Mu tags in September.
Just a question: What happened to the hub? I can’t remembered if it was cancelled? If not- when will they ship? Thanks
@Grant We are shipping 1000 Charcoal Mu tags towards the end of this month. All remaining Mu tags and colors are expected to ship out in September.
So the new estimated delivery, does that include the original colours we selected??
@Sebastian, we'll be releasing our update tomorrow :)
Could you give an update please? Thanks
@Kian Lai @Evan @ Lars Håland Risan
Please see your private messages
I’d like a refund! The wait has been to long.
The link to the survey doesn't work. It says I don't have permission to access and I need to contact the creator.
I've never asked for a refund before on Kickstarter but this wait is getting a bit excessive ... are refunds an option at this point?
Thank you for asking. We have not shipped the Mu tags yet. You can read it here: https://www.kickstarter.com/projects/869417908/mu-tag-worlds-smallest-loss-prevention-device/posts/2135949.
I have never received my Mu Tag . What’s good my on ?
@Jorge Daher, sorry for the late update. You can check out the new update here: https://www.kickstarter.com/projects/869417908/mu-tag-worlds-smallest-loss-prevention-device/posts/2135949. Thanks.
@Angelo Brown, thank you for reaching out. We refunded you on 09/11/17. We will send a more detailed screenshot to you privately as it contains your personal information. Thanks.
@Grant, Thank your for your patient. We are preparing the monthly update. :)
I don't think I ever received my refund for the battery?
How's it all going, will have another monthly update?
You can change your address: https://informu.backerkit.com. Thanks.
Hi I moved out of my old house and have a new address and I was wondering if I could change it?
@Huseyin @Hyun II Kim
Alex is correct. You can read this post: https://www.kickstarter.com/projects/869417908/mu-tag-worlds-smallest-loss-prevention-device/posts/2107161
Hello Alex, thank you a lot. :)
According to prior comments from the project creator, the shipment window is April-August. I don't think anything has shipped yet. I'm sure they'll let us know when things start shipping! :)
I still haven't received my item yet... So please tell me shipping information.
I still haven't received my item yet... what's happening?
Thank you for reaching out. I messaged on the Kickstarter platform. Thanks.
As per my message to you - I would like a full refund please
We still expect the product to arrive at your door between April and August as mentioned in the previous update. We are holding ourselves to the timeline, which was reached after much deliberation and identifying the risks involved. We cannot wait for you guys to use the Mu tags! Thanks for your support with the journey so far. We have been blessed to have a very active and helpful backer community.
If you have more question, please see this Jan monthly update here: https://www.kickstarter.com/projects/869417908/mu-tag-worlds-smallest-loss-prevention-device/posts/2107161.
These folks do not have a solid plan. Getting more leads at CES while leaving us out in the cold.
KS does not provide any accountability. I have three unfulfilled pledges. No more. Looking forward to the day I can delete this App entirely. Can’t come too soon.
When I can get it,please give the date
I haven't received.Why?
Thank you for reaching out. I messaged you privately. Thanks.
Hi, still have not received mine.
@all Sorry for the late reply. We were busy with CES and the follow-ups.
@Faisal, @Danny Lee
we messaged you privately on the Kickstarter platform. Thanks.
Sorry to hear that. You may send to a wrong email address previously. We are here to help. This is the link to change your address: https://informu.backerkit.com. We also messaged you privately on KS.
Yes. We confirmed.
Hey guys, I've sent you a PM here on Kickstarter. Please reply. Thank you.
Hi. I would like to change the delivery address - I have sent 2 emails and got till now no response. Thanks!
Hello, the delivery date is far too long than i expected. Could you please help me how to process a refund. Thank you.
Hi , its a long time until delivery, its not like you promised us .
I want refund please ...
We just messaged you through Kickstarter platform. Thanks.
Yes. You can change the address easily from here: https://informu.backerkit.com. If you can't find out how to change, we are here to help. We can change it for you. Happy new year.
Would it be possible for you change the delivery address associated with the original backing order?
You mean we only get it in Aug? That is too long. I would like a refund. Please message me how to proceed the refund. Thanks.
Meh! I kind of think youll be wishing us a happy new for 2019 before we get anything solid. Its just as well you went with the single form factor or we would be waiting a further 3 months more !!!!! And I really dont think you should be mentioning wages in the updates, I know alot of people that would be happy to be paid $2000 a month! Happy New Year............
@all Sorry for the delay in the update. We are working on putting it together for you all, however, we are still waiting on our contracted manufacturer's answers on the lead times on our inventory. We will get it by tomorrow. It's already 11 pm MST on Jan 2nd. We will send out the update before this time tomorrow by January 3rd.
We apologize for the delay. Thanks for your patience and support!
Happy new year! We have issued you the full refund. Thanks.
I would like a refund. Please assist. Sent a message already.
Hope you guys had a great holiday. We were away for few days. We will provide an update on Jan 2nd. This project is still moving forward with major progress. We had done our project replanning which we will update. Thanks.
@Vivian Chou, please message us privately. Thanks.
Would love a refund
What happen there is no update,when I can get my shipment