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We have created an intelligent flexible chip (Mu tag) integrated within an easy-to-use app to keep your belongings safe.
We are on Indiegogo now!
We are on Indiegogo now!
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1,360 backers pledged $106,730 to help bring this project to life.

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    1. Jason Bierz
      Superbacker
      on November 2

      I got that same email, confirmed my appointment, and spoke with Lang that very night! He's a great guy, there's some cool ideas he wants to implement, and he really has been trying to listening to the community. There's just some growing pains as a company, and with a brand new product it's been a little hard going for all of them. They're on the right track, just a little behind schedule now. But I know we'll have an awesome product to show off soon enough! And from what I've heard, it's gonna be really awesome!

    2. informu Creator on November 2

      @Jin,
      Thank you for asking. Please see the September Monthly update "Final Design" section. Thanks.

    3. informu Creator on November 2

      @James Freedman,
      Thank you for reaching out. It was good to speak with you on the phone. I apologize for connecting you on Skype late. I was waiting on you to accept my request on Skype. I travel from Boulder. CO to San Fransisco this week. So the time zone changed from MST to PST. This is completely my fault. I sincerely apologize. The MST in our startup Boulder area is one hour ahead of the PST SF time. My iCould calendar didn’t update accordingly. I have talked with all 34 customers which scheduled with me in last few days. I did not miss one person unless they didn't accept my Skype contact request. Thank you for your understanding.

    4. Missing avatar

      BTTF on November 2

      I received an email from Lang Mei last week inviting me to book a phone call with him to discuss my complaints. I booked an appointment and received his confirmation that he would call me but I have been awaiting that call for the last 45 minutes now. :-( This is a textbook example of not listening to customers. I want a refund.

    5. Jin on November 1

      So what is the $100,000 stretch goal if its not going to be an extra battery? Just curious

    6. informu Creator on October 23

      @Saar Lazar,

      Thank you for reaching out. In order to protect your privacy, we messaged you privately. Thanks.

    7. Saar Lazar on October 21

      Hi,

      I changed my address and sent email with the new one.
      can you please confirm you updated it?

      my email: lazar_s10@hotmail.com

      thanks

    8. informu Creator on October 18

      @GijsBraakhuis : We appologize in the delay in the update. As promised we will give our backers our monthly update. Please give us till the end of the week to get the update ready. We are in the process of some tests on the RF performance as we mentioned in the last update that has caused delay of the beta units.

    9. GijsBraakhuis on October 17

      Hey Guys... last update has been over a month ago. I/We would really like an updat

    10. informu Creator on October 16

      @Nicole Langford We are working very hard on delivering the product every day, including the weekend. Thank you for asking. We are preparing for a new monthly update. Thanks.

    11. Missing avatar

      Nicole Langford on October 16

      so whats happening? Anymore updates?

    12. informu Creator on September 28

      @Jean-Francois Messier Thank you for asking. We have expected a delay for the 100 units delivery. We will update more on the monthly update.

    13. Jean-Francois Messier on September 26

      How close are we to get the units shipped ?

    14. informu Creator on September 18

      @jordan Your transition is good to go. I sent the link to you through a private message because the link contains your address information. Thanks.

    15. Missing avatar

      jordan
      Superbacker
      on September 18

      Can you please let me know if my transaction is good to go? Also a link to see my order+ add ons would be awesome if possible.

    16. informu Creator on September 14

      @Alexander G. @Jan Nadamoto

      Everyone will be notified if the extra credit is being issued. We will send out an update regarding the decisions from all backers. Thank you for asking.

    17. Alexander G. on September 14

      @informu I'm totally fine with the 5/10$ credit! How would that work though? Will it be store credit?

    18. Missing avatar

      Jan Nadamoto on September 13

      Ok. so we should keep an eye out for the $5 credit for the extra battery purchased in the backers kit? Will we be informed of this? Thx!

    19. informu Creator on September 12

      @all

      We talked with the Backerkit team regarding the bank transition.

      The refund was initiated but things can generally take several days to process with your banks (this is entirely contingent on your financial institution). You can read about this here: https://stripe.com/docs/refunds

      Thank you for understanding that.

    20. informu Creator on September 12

      @Vin Tan
      Thank you for asking. I checked our Slack channel. It indicates that you are still in the channel with you Kickstarter email. You can use the same email to log in.

      https://join.slack.com/t/informucustomers/shared_invite/MjM5MDQxNjQxMDEzLTE1MDUwNzk5ODAtZGU4NmUzNGI3MA

      I just message you on Slack as well. Please let me know if you still have any question.

    21. informu Creator on September 12

      @Wayne Griffiths
      Please kindly read this update. https://www.kickstarter.com/projects/869417908/mu-tag-worlds-smallest-loss-prevention-device/posts/1986285

      For the extra battery charge, we have resolved the issue with the Backerkit team. We have fully refunded the Mu battery money for all the backers who have paid for the extra battery during add-ons/pre-order and which you shouldn't be charged.

      You may see a refund followed by a charge on your account. This is due to the Stripe payment system which does not allow us to refund one item individually. It refunds the order (including the extra battery) and recharges the amount on your account (excluding the battery).

      Thank you for your understanding.

    22. informu Creator on September 12

      @Russ Brack
      Thank you for your encouragement. We really appreciate it.

    23. informu Creator on September 12

      @Alexandar G. @whatdapufferfish

      For backers who got the free battery as a stretch goal:
      We would also offer $5 credit for all the backers who received a free battery as a stretch goal. This credit can be applied on any future purchase of Mu tag and/or accesories. If you have two free batteries, you get $10 credit.

      We have not made a final decision regarding the free battery replacement yet, but this is what we came up with from your survey responses and also which would be reasonable for us to do without killing our project! Please feel free to reach us on our Slack channel to tell us if you have other suggestions as well.

      Please read this update "Final Design" section. https://www.kickstarter.com/projects/869417908/mu-tag-worlds-smallest-loss-prevention-device/posts/1985124

    24. whatdapufferfish
      Superbacker
      on September 12

      @informu thanks for the update. But how about the free battery that was part of the stretch goal? What will backers be getting in replacement?

    25. Vin Tan
      Superbacker
      on September 12

      Thank you for refunding the battery charge.Now I realised I am kicked out of the slack chat for my tag.Did I type anything that warrants that?

    26. Wayne Griffiths
      Superbacker
      on September 12

      Why have you charged my credit card again ?

    27. Missing avatar

      Russ Brack on September 12

      Thanks for the update, greatly appreciated. I can't say Im happy with the plans for the one piece design but understand your decisions. Thanks for giving us all the opportunity for input on the design change, again dissapointed with the outcome of the survey but now fully back your decision to go with the majority. Thanks again for the communication levels.

    28. Alexander G. on September 12

      Thanks @informu! What about the extra BackerCLUB battery where you decided on a 5$ refund? Will that refund also be handled by Backerkit?

    29. informu Creator on September 12

      @all
      For the extra battery charge, we have resolved the issue with the Backerkit team. We have fully refunded the Mu battery money for all the backers who have paid for the extra battery during add-ons/pre-order and which you shouldn't be charged.

      https://www.kickstarter.com/projects/869417908/mu-tag-worlds-smallest-loss-prevention-device/posts/1986285

    30. informu Creator on September 11

      @wayne and @vin
      We would refund anyone who has paid for the extra batteries.
      We have already talked with Backetkit on intruding that process. We will keep you guys updated.

    31. Vin Tan
      Superbacker
      on September 11

      Would you be refunding the battery cost now that the plans has changed to be a one piece mu tag?

    32. Vin Tan
      Superbacker
      on September 11

      Thank you for the clarification.i thought it was charged earlier.its been a few months.

    33. Wayne Griffiths
      Superbacker
      on September 11

      What are you going to do about the backers who purchased extra batteries and have been charged for them?

    34. Goh Chee Yong on September 10

      I've just received an email saying there is a additional charge of $0.99? What was that for?

    35. Missing avatar

      Chirag KC on September 9

      You guys are doing a good job of communicating and responding to people's concerns. Thank you for being receptive and approachable.

      As for the single vs split design decision, I'm eagerly waiting for your update tomorrow to see what was decided.

      I think I'm with the minority here expecting the single design without any delays since I know how many challenges a hardware company can face while completing their campaign.
      That said, I think you definitely shouldn't try to bite off more than you can chew.

      Anyway, this is just a random comment of encouragement for you folks. Please keep up the good work. Looking forward to your next update.

    36. whatdapufferfish
      Superbacker
      on September 9

      A heads up (update) before locking down the backerkit survey would have been nice.

    37. informu Creator on September 9

      @Russ Brack:
      Thank you for asking. We are preparing the monthly update and working at the weekend. We will send out the update tomorrow.
      @Chris Semments:
      Your credit card will only be charged for what selected to buy. We locked down the survey through the Backerkit system. For the extra battery, there was an error on Backerkit system. We are talking with their customer support regarding this issue. We will refund the battery money which you shouldn't be charged. Thank you for your understanding. We will make sure that Backerkit people do it as soon as possible.
      @Vin Tan:
      Thank you for asking. You should not be charged if you didn't buy any add-ons through Backerkit survey but the Backerkit system indicates that you pledged 6 additional items 06/22/2017. Kindly check it on the project backerkit to verify yourself. Thanks.

    38. Vin Tan
      Superbacker
      on September 9

      Why did u just charge my card for?

    39. Missing avatar

      Chris Semmens on September 9

      Why has my credit card just been charged for the extras I opted for in the backerkit, including an extra battery which is clearly not going to be supplied now that you have changed the design? That's very poor business ethics changing the product after people have paid for it. I want out and want a refund.

    40. Missing avatar

      Russ Brack on September 9

      Any chance of an update please? Thanks

    41. informu Creator on August 29

      @whatdapufferfish :
      We apologize for the delayed response. This month has been a lot of work with mechanical and electrical development, and we regret not being able to spend the same amount of time on interacting with you guys as in months past. Please do note that we would be far quicker to respond on the Informu Slack channel since it is a part of our daily workflow. If you guys have any concerns that need to be resolved quickly, please try to message us on Slack. Thank you for your understanding and ongoing support!

    42. informu Creator on August 29

      @James Freedman:
      We have replied to your message on the Update but we will post the same reply here as well - it is useful for other backers with a similar concern.
      We are really sorry to hear you feel that way. This was not our intention at all. If we had wished to pull a PR move, we would have done so prior to releasing Update #24.
      It is an important decision for the team to make, and a hard one as well, so we regressed a bit to bring in outside opinions. We wanted to do what we have always done during the campaign as well - ask everyone what our backers want. Our team really believes that we are building this together with our backers.
      A three month delay for a hardware startup like us does not just mean a delay for the product being delivered, as it could also spell disaster for the entire company. We are working hard to make sure the best product gets delivered in time, so we can make our backers happy and avoid other unpredictable delays which may eventually kill the company.
      We are still receiving survey responses, and will release them with the monthly update.
      Our team genuinely hopes that you can appreciate our dilemma as well as our commitment to making our backers happy. We’d also like to thank you for being an active and vocal backer - with out individuals like you we would have no bearing on what our customer want.

    43. informu Creator on August 29

      @Grant:
      We are still receiving survey responses. We will release the results with the Monthly update in 3 days. Thanks for you patience!

    44. informu Creator on August 29

      @Brian Y.
      We understand your concern, and hope that you can read our previous reply to @James to understand why we’ve considered moving to a one piece design. It was a hard choice for us as well. We are not changing the product itself; it is still rechargeable and remains the smallest tracking solution on the market along with waterproofing and a list of other features.
      We would definitely make it up to our backers with something instead of a free Mu battery. Soon, our team will run a survey to let our backers decided what we replace this offer with. As a Kickstarter backer, you realize that any project needs supporters that play the rolls of both critics and supporters.

    45. informu Creator on August 29

      @Jason Bierz:
      Yes, the one piece design can incorporate a bigger battery as the center connector is removed which frees up extra space. Since there would not be any space in the middle where liquid can seep through we can make the Mu Tag waterproof.
      You are correct about the cons, but the original design has a similar magnetic connector in the middle as well. A separate cradle is something we have also considered but that makes it substantially bigger which negates perhaps our largest advantage - size. The one piece design would retain the core benefits of Mu tag with minimal changes and a far more viable manufacturing and fulfillment timeline.

    46. whatdapufferfish
      Superbacker
      on August 26

      The lack of communication from the creators is extremely disappointing.

      @creator seriously guys, what on earth is going on with this project right now???

    47. Missing avatar

      BTTF on August 26

      You wrote in Update #25: "we are considering switching to a one piece design". However, BEFORE that in Update #24 you wrote: "We have decided to reiterate the Mu tag as a single module." So the survey is only a PR exercise.

      This feels like the old 'bait & switch' con. A one piece design is simply NOT what I backed and if you can't deliver it, I'd like my money back please. I don't care about a three month delay; anything worth having takes time.

      I feel conned.

    48. Grant on August 17

      So what's the verdict on the survey results??

    49. Missing avatar

      Brian Y. on August 16

      I'm not that happy with the new one-piece design, either. The replaceable battery was one of the key items that convinced me to back this. So, since this is gone, what happens to that "free" battery that we were supposed to receive?

    50. Jason Bierz
      Superbacker
      on August 8

      I like the one piece design, bigger battery & waterproof?? Yea that's worth it. I do agree with some of the others as far as no longer having the modularity with removable batteries though. Is there anyway you could look at attachment options, possibly? Like a strong built-in magnet. Or an attachable cradle that would stay stuck on something. I feel we'll have to attach and reattach these more often now, rather than just popping off the battery.

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