Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
Thank you for asking. We have not shipped the Mu tags yet. You can read it here: https://www.kickstarter.com/projects/869417908/mu-tag-worlds-smallest-loss-prevention-device/posts/2135949.
I have never received my Mu Tag . What’s good my on ?
@Jorge Daher, sorry for the late update. You can check out the new update here: https://www.kickstarter.com/projects/869417908/mu-tag-worlds-smallest-loss-prevention-device/posts/2135949. Thanks.
@Angelo Brown, thank you for reaching out. We refunded you on 09/11/17. We will send a more detailed screenshot to you privately as it contains your personal information. Thanks.
@Grant, Thank your for your patient. We are preparing the monthly update. :)
I don't think I ever received my refund for the battery?
How's it all going, will have another monthly update?
You can change your address: https://informu.backerkit.com. Thanks.
Hi I moved out of my old house and have a new address and I was wondering if I could change it?
@Huseyin @Hyun II Kim
Alex is correct. You can read this post: https://www.kickstarter.com/projects/869417908/mu-tag-worlds-smallest-loss-prevention-device/posts/2107161
Hello Alex, thank you a lot. :)
According to prior comments from the project creator, the shipment window is April-August. I don't think anything has shipped yet. I'm sure they'll let us know when things start shipping! :)
I still haven't received my item yet... So please tell me shipping information.
I still haven't received my item yet... what's happening?
Thank you for reaching out. I messaged on the Kickstarter platform. Thanks.
As per my message to you - I would like a full refund please
We still expect the product to arrive at your door between April and August as mentioned in the previous update. We are holding ourselves to the timeline, which was reached after much deliberation and identifying the risks involved. We cannot wait for you guys to use the Mu tags! Thanks for your support with the journey so far. We have been blessed to have a very active and helpful backer community.
If you have more question, please see this Jan monthly update here: https://www.kickstarter.com/projects/869417908/mu-tag-worlds-smallest-loss-prevention-device/posts/2107161.
These folks do not have a solid plan. Getting more leads at CES while leaving us out in the cold.
KS does not provide any accountability. I have three unfulfilled pledges. No more. Looking forward to the day I can delete this App entirely. Can’t come too soon.
When I can get it,please give the date
I haven't received.Why?
Thank you for reaching out. I messaged you privately. Thanks.
Hi, still have not received mine.
@all Sorry for the late reply. We were busy with CES and the follow-ups.
@Faisal, @Danny Lee
we messaged you privately on the Kickstarter platform. Thanks.
Sorry to hear that. You may send to a wrong email address previously. We are here to help. This is the link to change your address: https://informu.backerkit.com. We also messaged you privately on KS.
Yes. We confirmed.
Hey guys, I've sent you a PM here on Kickstarter. Please reply. Thank you.
Hi. I would like to change the delivery address - I have sent 2 emails and got till now no response. Thanks!
Hello, the delivery date is far too long than i expected. Could you please help me how to process a refund. Thank you.
Hi , its a long time until delivery, its not like you promised us .
I want refund please ...
We just messaged you through Kickstarter platform. Thanks.
Yes. You can change the address easily from here: https://informu.backerkit.com. If you can't find out how to change, we are here to help. We can change it for you. Happy new year.
Would it be possible for you change the delivery address associated with the original backing order?
You mean we only get it in Aug? That is too long. I would like a refund. Please message me how to proceed the refund. Thanks.
Meh! I kind of think youll be wishing us a happy new for 2019 before we get anything solid. Its just as well you went with the single form factor or we would be waiting a further 3 months more !!!!! And I really dont think you should be mentioning wages in the updates, I know alot of people that would be happy to be paid $2000 a month! Happy New Year............
@all Sorry for the delay in the update. We are working on putting it together for you all, however, we are still waiting on our contracted manufacturer's answers on the lead times on our inventory. We will get it by tomorrow. It's already 11 pm MST on Jan 2nd. We will send out the update before this time tomorrow by January 3rd.
We apologize for the delay. Thanks for your patience and support!
Happy new year! We have issued you the full refund. Thanks.
I would like a refund. Please assist. Sent a message already.
Hope you guys had a great holiday. We were away for few days. We will provide an update on Jan 2nd. This project is still moving forward with major progress. We had done our project replanning which we will update. Thanks.
@Vivian Chou, please message us privately. Thanks.
Would love a refund
What happen there is no update,when I can get my shipment
When can I expect the delivery?
can we get another update please?
Please see the newest update. Thanks.
When can I expect the delivery?
Can you please kindly tell me where you post the question and when? Becuase we don't have the ability to delete any comments on Kickstarter platform. Please message us directly on the Kickstarter message system. We read every message and can communicate with you directly on a personal level. Thanks.
Please message us directly on the Kickstarter message system. Thanks.
I'd like to return a refund. What should I do?
Pretty sure I posted a quick question about who to contact regarding refunds and it got deleted. Can you please post this information. Regards darren
Thank you for asking. Hope you had a great Thanksgiving holiday! We will push out an update soon. For those Beta testers, they should receive the Mu tags within one week. Thanks.
Its been a while. Where is my stuff I backed?
I got that same email, confirmed my appointment, and spoke with Lang that very night! He's a great guy, there's some cool ideas he wants to implement, and he really has been trying to listening to the community. There's just some growing pains as a company, and with a brand new product it's been a little hard going for all of them. They're on the right track, just a little behind schedule now. But I know we'll have an awesome product to show off soon enough! And from what I've heard, it's gonna be really awesome!
Thank you for asking. Please see the September Monthly update "Final Design" section. Thanks.
Thank you for reaching out. It was good to speak with you on the phone. I apologize for connecting you on Skype late. I was waiting on you to accept my request on Skype. I travel from Boulder. CO to San Fransisco this week. So the time zone changed from MST to PST. This is completely my fault. I sincerely apologize. The MST in our startup Boulder area is one hour ahead of the PST SF time. My iCould calendar didn’t update accordingly. I have talked with all 34 customers which scheduled with me in last few days. I did not miss one person unless they didn't accept my Skype contact request. Thank you for your understanding.
I received an email from Lang Mei last week inviting me to book a phone call with him to discuss my complaints. I booked an appointment and received his confirmation that he would call me but I have been awaiting that call for the last 45 minutes now. :-( This is a textbook example of not listening to customers. I want a refund.
So what is the $100,000 stretch goal if its not going to be an extra battery? Just curious