Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
@Mark Sorry on the missed message, just sent you a update.
@Prabu responding directly
I still haven't received my items, and I've sent a couple of PMs to James Olander with no response. Can someone please get back to me with the information on my shipment?
Hi anybidy got their rubber tips falls off ? @creator @james please check messages
Just a quick note to say that this product is excellent. I was an original backer and I've been using it since. The hinges are still strong, it holds fantastic and makes my space look great. Good work!
@James: I would like to thank you for creating this stand. It has been quite useful ever since I have received it. It has travelled with me a few thousand miles so far and it is still working as expected. Well done!
I would just like to thank you for creating the Roost Laptop Stand! Been using it ever since I received it, March 2016 here in Abu Dhabi, UAE. I really have been enjoying it, my laptop set-up is not complete without Roost! I've also been approached by people asking about the Roost when I work in the cafe. :) It's something you think you don't need until you get one! Thanks again for creating this awesome product!
My desktop computer quit working so I set up my laptop with the Roost. Works great and no need to buy a new desktop. You saved me hundreds. Thanks for a successful KS project.
@Bernd, Sam Mueller: I have sent you a note to get your Roosts shipped to you. We did not successfully collect shipping info first time around, happy to get these out to you.
When to I get my products???
James Olander: why no response? I'd like to receive the products that I backed!
Hi James, I've yet to receive any product, and backerkit says the project is closed. Help!
Asked about this a long while back, but are there still anything in the works for a bigger grip to hold thicker laptops? Obviously not the massive 2.5 inch thick desktop replacements, but even the latest Alienware 17" is 1.2" thick and that's not terrible given the power. It's barely doable with the rubber padding. If I remove the rubber padding then it holds ok, although not very comfortable with the bare plastic gripping at the laptop since it's got a soft touch coating.
@Jona, Thank you for the note, I have sent you an email regarding how to get your Roosts, let's get them to you ASAP!
I'm still yet to receive my product (2 stands, premium packahe) or any update on whats happening? I commented a few months back & received no response.
How do i go about making a formal complaint & receive a refund here?
Finally...the copy is come...
Just wondering what happened. 2nd product I have backed on Kickstarter and 2nd product I have not received. Feeling foolish and duped. Ended up purchasing a similar product on Amazon. Is there any hope I will ever receive my order? Do you need additional info from me? I have not moved. Address is the same. Last time I checked in, James advised I would receive my order in December 2015. Would love to receive them by December 2016 for the holidays. Would be grateful for a reply. Thanks.
I have not received mine either.
Out not curiosity I bought a cheaper imitation Roost-ish laptop stand called 'NEXTSTAND'.
While closed, it's 2 CM longer and 2cm wider than original Roost Laptop Stand.
The opening and closing isn't as smooth and fluid as Roost.
The material used isn't as solid as Roost. A little on the rubbery side. But it holds my thicker 15" zBook15 really well. Doesn't wobble.
Hi, pledge number 7500 something. Was supposed to ship in February, and now it's August????? What's going on, majorly disappointed.
Hey, i'm still waiting on the product, as stated below it seems like its going to be worth it! Could you provide an update please?
FYI, James and his team was great. This item is a lifesaver!
Highly recommended for any Macbook (or Laptop) users to help with any ergonomic-related pains or injuries.
Still waiting on product, but from what I hear it will be worth it! ETA?
Haven't recvd mine either. Eta?
Hi Roost Team
I got the product and really love it
But I ordered two instead I only received one
Please help to ship the other one to me
Used it with macbook pro feeling quite good (my neck)
Hi I still havent get my backed item
is shipping done >? or not ?
had been waiting for this for long LOL
Really love the product and have been using since on the first day. How can I purchase a second one? Thanks!
I just received it.
Thanks for your concern. It took some time... but totally worth it.
have not received mine either. Please give an update...
I'm backer 1525. Still haven't received anything yet!
Hey there. I'm backer 5,209 and I have not received anything from this campaign. Would love an update.
My backer number is: 2,230 and I didn't receive my reward. I talked with UPS people and local post office but they don't have info and I never received it.
I wrote you a message asking about it some time ago.. but no responses..
I'm a little disappointed.. :(
First roost was defective after a few uses and the team and Roost were honest about it
Within about a day of e-mailing, another one was on it's way but the UK postal service, let me down, so they sent me another one (I hope they get the other one back) and I've got it.
This is how you do customer service, the team and James have been absolutely brilliant, thank you and best of luck with your devices and expanding the line up, lots of people have taken interest in this product since I've used it.
I'm thinking colours, iPhone holders, can you use it with an iPad (or other tablets)....seriously I'd back another campaign.
My backer numbers is: 5.423
i would like to know if my roost was sent to follow the shipping, please let me know.
thank you and have a great day:)
my backer #7,442. Could you let me know when can I get it.
@James Snyder: Message sent
@Wonick Seo: Message sent
@yuAn: Message sent
@gryphonent: Very glad to hear you are enjoying new Roost!
@Hector: Thank you for the info!
Any chance on an update? I am backer #7658. I've received the carry case some time ago.
My backer# 7710.
How long I should wait for my stand? let me know..
Can you please let me know if you have sent the product?
Got version 2.0 … thanks a lot. As pleasant to use as the original (which I kinda like more due to the metal frame and green color).
Removing the bands does make it work, but not because of it being too thick, it works because the lack of the bands do not make the grips want to go back to the original 'resting' position. With the bands on because of the curved top, there's nothing for it to hold on to and thus it slips out.
Unfortunately I don't think it is a matter of it being too thick, it is just that the curved top front edge (which is great for wrists by the way) doesn't allow the 'pivot grip' to have anything to really hold on to. So what I was wondering is if anyone had tried to use anything modified to get it to work. I will investigate removing the bands. I was wondering if I could put something on it for it to grip.
@Paola Saad, we have been asking for your shipping address, please send it to firstname.lastname@example.org
This is the second time I write - I still have not received anything - my backer number is 7,565.
Can you please send update?
@Hector: for that lenovo, I don't think will fit the Roost out of the box. Others have had success with thick laptops by removing the elastic bands of the "pivot grips", this is allows for some more clearance in the gripping mechanism of the Roost, it looks a bit funny, but still very stable.
Hello Jamie, it is also a Lenovo. Curved at the top edge. - http://www.lenovo.com/images/OneWebImages/SubSeries/gallery/laptops/ThinkPad-T430-Laptop-PC-4-Side-Views-gallery-845x475.jpg
@hector Silva not sure if it counts, but i'm using the roost 2.0 with my Lenovo E540 at work everyday. what model notebook? is your notebook curved on the bottom edge or top edge of the section that 'hooks' into the roost?
Does anyone have any experience getting a notebook with a slightly curved front edge to work with Roost 2.0?
@Elizabeth Mathey: I made a demonstration video here: http://roo.st/demo, please let me know if any questions.
I love my Roost, but I bought several for friends and they tell me the instructions don't quite help with how to open it and set it up. Could you do a quick video that would show this? @lizmatney
@Stanley Chen - Thank you for checking in. We are waiting on tooling samples, will have update soon.
@Huihun Cho - Message sent, we'll get you that Roost
@Seok Young Yoon - Message sent, we'll get you that Roost
@YuAn Shaolin Maculelê Lai - Message sent, we'll get you that Roost
@John Lieu - That's definitely a defective unit, I just sent you a PM, we'll get it resolved.