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We plan to transform an abandoned New York City trolley terminal into a vibrant community green space using new solar technology.
3,300 backers pledged $155,186 to help bring this project to life.

Post Office Blues

Posted by Dan Barasch (Creator)

Hi everyone--

It's come to our attention that some of our backers have not yet received their T-shirts, totes, or other rewards, despite our having mailed them out way back in June.  Yesterday a chunk of returned envelopes arrived at our office.  Apparently many of our mailed goodies got held up in some unknown post office purgatory.  And we think that since we sent all our packages via non-profit postage, this may have only complicated the mailing.

So-- please know that we're sorry if you haven't received your well-deserved rewards, and we absolutely want to make sure you get them.  Please reach out directly to us to let us know if you did not receive your reward, and we'll make sure we send it to you as soon as possible.

Your support means the world to us, and please know we take reward fulfillment very seriously.  Thank you so much for your patience as we hopefully clear up any of these mailing mysteries.

With the post office blues,

Dan, James, and the Lowline team


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    1. Rohan on

      Haven't received my button, left it a while as I'm international and I know that these things can take a while but I think that it would have been here by now if it was going to make it.

    2. Jacqueline Skelton on

      Shirine, I had exactly the same problem. Ordered a large which, no way, is a large. I have emailed Dan both through Kickstarter and directly, more than once, no reply.

      Very upset, not so much as to the issue with the shirt but because I feel like I am being ignored.

    3. Shirine Hossaini on

      Hi! I found the t-shirt so thank you for sending it; however, the reason it wasn't where it normally would've been stashed is that it is seriously small. It says XL but it must be a children's XL... This might fit my slender 14 yr old niece but not me! :-(

    4. Shirine Hossaini on

      I am so slammed these days I honestly don't know if I received it or not. I'm assuming not since I don't have it where I would normally place something like this. I will search thoroughly in a few days when Ramadan is over! :-) I love this project! :-)

    5. Missing avatar

      Kathy Fulton on

      I have not received my tshirt, and just sent an email to no-reply, so not sure if you will receive it or not.
      Thanks, LOVE the project!

    6. Missing avatar

      Dave Davenport on

      I have not gotten a T shirt yet.

    7. Missing avatar

      Maureen Babis on

      Apologies. My earlier comment said i did not receive t shirt which is wrong! I was going through mail over weekend and found it had come. Thanks!

    8. Nina Bellisio on

      I haven't gotten a tshirt yet

    9. EmHsieh on

      seconded! how would you like us to contact you? i've also sent emails via Contact Me to no avail...?

    10. Jacqueline Skelton on

      So how are we supposed to contact you? I have sent you two emails via the Contact Me button here on Kickstarter and still have not had the courtesy of a reply. One was sent a month ago or so and the other when I received this update.

    11. Missing avatar

      Amy Gibbs on

      Did not get my button either :(

    12. Andrew Wong on

      Please put me down as someone else who hasn't received their sure to be awesome LowLine button.

    13. Missing avatar

      Maureen Babis on

      I have not yet received my package. Maureen Babis

    14. Missing avatar

      Eric R. Dallimore on

      I did not receive my button, what will I do without my button?! Oh, please save me from this horrible tragedy!

    15. Missing avatar

      Ashley Harvie on

      Haven't received it yet.

    16. Jeremy Endsley on

      Are you planning to make any of the solar concentrators you made available to the public to buy? I would love to fit my coop house with a sunlight system like this!

    17. Missing avatar

      Dan R on

      i also did not receive a shirt...

    18. John Johnson on

      Hey, I'm also eagerly awaiting my button. Looking forward to it!

    19. Missing avatar

      Corey Wayne on

      I haven't received anything either. I'm only waiting on a button but I'm all the way in Australia, so I thought that might be the hold up.

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      Michael Greer on

      Put Michael Greer on that list too.

    21. Mike LeBeau on

      I received a medium when I ordered a small and the response from your team was basically "tough, we're not printing any more". Very uncool, would really appreciate someone following up with me on this as I seem to get no response now trying to deal with this issue. Violating the trust of your backers is the kind of thing that could ruin Kickstarter over time, and is super uncool.

    22. Missing avatar

      Stefan V

      Sad mail box here too :(

    23. Missing avatar

      James Twomey on

      I did not receive anything. Please send ASAP!

    24. Joanna C Strange on

      Hi! I haven't received my totebag yet. Thanks!

    25. Christopher Simpson on

      I did not receive anything yet.

    26. Carole Anderson on

      Hi Guys! I haven't received my Lowline button yet and I am really looking forward to wearing it. One day, I'll make it over to the US to see the Lowline and I would love to be wearing the badge. So could you please send it again? Thanks and cheers...

    27. HgBird on

      I'm waiting for the button too, hope it will arrive soon :)

    28. Y&R New York on

      Another t-shirt-less supporter here. Sorry for the trouble you're going through.

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      Elizabeth Clodfelter on

      I look forward to receiving my button with your LowLine logo.

    30. Missing avatar

      Joanne Fagotto on

      Hi - guess I'm one of the post office misfits too. Looking forward to wearing my reward and supporting the project.

    31. Jay Phyfer on

      Also waiting for the shirt

    32. Kyle Parkinson on

      Still awaiting my t-shirt. Thanks!

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      Shelley Yang on

      Hi there, I'm still eagerly awaiting the lowline button! :) Is this the way to reach the team?

    34. Anthony Thomas on

      Hi guys, when will friends be listed on your site?