Rocket Ranger Reloaded - Refund Process
As promised, this update covers specific instructions on how everyone can get a refund for their RRR pledge on Kickstarter (or PayPal, if that is what you used to pledge).
We are aware that we let our fans down during this campaign ,in spite of our best efforts to seek all the funding that was necessary to proceed with the project after the campaign ended. Yet, as previously mentioned, the best decision is to refund all of you and hope that most of you will still see fit to support us in the future and with our other ongoing projects (like the Cinemaware Retro lineup).
To get a refund:
A) Email us at email@example.com and inform us:
- your Kickstarter USERNAME used to pledge for the game
- your PayPal account/email
- confirm how much you pledged (this will help expedite the refund process)
You don't have PayPal? Here's what to do:
B) Open a PayPal account. It's free. It's fast.
C) Use a relative's/friend's PayPal account, so we can send the refund to them instead
We WILL NOT be able to send wires to bank accounts - that is a very expensive process. We are already making full refunds, even though Kickstarter kept 10% of all the funds pledged, so Cinemaware is having to add another 10% to all the funds being returned so that none of our backers are shortchanged.
For accounting reasons, we need to refund everyone by December 31st, so please ensure you send us a request as soon as possible!
Once again, we thank EVERYONE for your great support, the great feedback and even all the criticism - we humbly apologize for not delivering on this project. As me move forward, we hope we can count on your ongoing support. Game development is very hard work and only the most passionate keep going on - and our passion is Cinemaware!