First, the happy picture! Kickstarter got their copy of the game, and posted a video:
Now, the sad picture. Mighty though the outer carton may be, it IS possible for a shipper to damage the game. Here’s a picture from Kevin Nunn. Looks like a crowbar was involved, doesn’t it?
We’ve already reshipped to Kevin; we will deal with the shipper. We have no illusions that this will be the only one damaged, though.
If your game arrives with scuffs and dings on the carton, fine, it did its job. Throw away the carton, enjoy your game, and rejoice.
If your shipment arrives with damage to the game itself, we will make it right. You can help us by:
(1) Calling it to the deliveryman’s attention immediately, if the damage is as obvious as Kevin’s was. If you are given something to sign, write DAMAGED on it.
(2) Take a picture of the damage and send it to us at email@example.com. Include the name you supported under and your phone number – we’ll need those to get your game replaced and to start the claims process.
(3) Don’t discard the damaged game (not that you would do that), or unbox it any further – just keep it safe until a recall ticket is generated.
We have shipped to about 20% of our supporters. Those included a large random sampling of backers in every part of the US, because the first batch of picking sheets we printed was not properly limited to the West Coast. So if you are on the West Coast without a tracking number, and you see a “Got mine!” note from somebody in Texas, that’s why. We goofed and they got lucky.
At this point I can say that November 10 was a completely unrealistic estimate for the finish day. The people responsible have been sentenced to remedial math. So far, we have peaked at 320 supporters a day – some supporters, of course, get multiple packages. If we can keep this up, the last one (not counting address or phone issues) will ship around November 20 or 21. We DO have some ideas for making it faster, but so far they are just ideas.
We’ve got a web page up about the launch party. Lots of photos. http://www.sjgames.com/ogre/kickstarter/party/