Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
Hi Nikket, Chris and No name needed
We have updated few things in the survey based on the feedback from Backerkit, and will send it next week. Yes, you will be able to input the address there. Best!
I have not received mine yet.
have you guys sent out a survey for shipping information? If so can you post that somewhere? I need to update my shipping address since I am moving. thank you.
Instead of TBD, I would like to know the exact date we will receive Backerkit to confirm our order.
We have shared the update and shipping timeline here: https://www.kickstarter.com/projects/835264493/senstone-the-intelligent-wearable-voice-recorder/posts/2152608
In short, you will receive Backerkit to confirm your order and fill out shipping address.
What is going on folks? We waited loooong enough, please share the shipping/tracking details.
I am looking for an update on the shipping schedule. Please let me know when this will be shipped.
Any update on the shipment? Pls provide tracking info. I have not received mine.
Hi Friends! allows us few days to prep the update, a lot to share! thanks!
Any update on the shipping guys? You have gone awfully quiet...
Hey, I requested a refund a few weeks ago and haven't heard anything.
Nazar and the Senstone team. I think you have done a great job with the development timecycle and communication. Unfortunately, after discussing the product with you during your outreach to backers, I realized the product will not meet the needs I have. So, please issue a refund to me and I wish you the best of luck.
Backer #1367, waiting for product.
I have to say that tech products requiring online presence are a risky investment, even if the finest of designs. Two excellent products I purchased are closing mid-year: Navdy head-up-display GPS and the Pebble watches. Both top-notch products that could not maintain their support and closed down, and will be missed.
Of course, Senstone, we can't miss products we never receive.
I just don't get it. Has anyone actually followed these guys around? They are everywhere at once. Many different shows+CES....Very good pitch. Second round funding. Chasing Production +Quality Control in China. They are not just making a product but also a company to back it up. Learning along the way. Everybody that gave on Kickstarter helped create the Company....plus the product. That's what Kickstarter is. This is not the Shopping Network. This was just an idea when you threw money at them. Now you want your money back because it's not on your timetable? Your lucky these guys have the backing to offer you a refund. But Hey, You don't need this...You can use your Smartphone to record right?
To everyone requesting a refund:
Firstly, I get it. I originally requested a refund too, but then I found myself suggesting it be just a partial refund, and ultimately deciding I don't want a refund at all. This is partly do to Nazar having a really good attitude about refunds, which is something I've never seen on this platform before. But more importantly, it's because of his devotion to making this a good product, as the beta testers can tell you. Sure, he had a bad estimate on the time it would take to get the product out, but how many tech kickstarters actually make a good one? At least he's demonstrated that he's capable of actually putting it out.
Secondly, if you do still want a refund, and you haven't gotten a response, just give a little time. It took about a week to get a response to each of my messages.
For Android. :)
I am NOT requesting a refund. Some of the best projects I've backed on Kickstarter have been YEARS in development and I was delighted with the product when it arrived. I am willing to wait for a top-quality, perfect-functioning final product.
Hello, I would like a refund. Thank you.
Hello i would like a refund please. Please let me know the steps. Thank you
I was requesting for refund but receive no reply at all. Why ignoring our request?
When will i be receiving my product again ?
I would like a refund, please.
How can I get a refund? I posted the question here for reference. Thank you.
I would like to get a refund.
I totally agree with Sean. What worries me most is that there are serious problems when I use it.
1. Portability and fixity. Will it slip easily when someone is running or jumping in an exercise?
2. Operability. Can I turn off the record light not to disturb the other people in a meanwhile with my mobile I will know that it works properly?
3. Durability. Can I use it frequently without problems? (Such as easy to know the state of the battery and charging status, easy to start, stop and turn off without confusion, it will not disturb due to static disturbance)?
4. Convenience. In the morning, after I get up, I can immediately pick it up and use without setting the phone or turning on the phone.
5. Easy to find. Sometimes, where to put, suddenly forgotten, will be convenient to find it?
6. Waterproof. When running, accidentally pouring rain, it will not be affected.
I believe they have been studying and solving these problems seriously and creatively. They should have a very much advanced design than I have thought and all of these takes time.
In order to catch up with the schedule and with a perfect product of their ideas, they have my full support. I am also here to thank them to work hard to bring it to the world.
For anyone asking for a refund, this is a completely new category of device that allows you to create content and notes on the fly. As a long time project manager for global projects these guys are making great progress as most enterprise projects usually take twice as long as the professionals estimate. Couple these challenges with manufacturers in the other side if the world, and I think they are doing great.
Kickstarter is not a fast food restaurant, it is to help fund first-of-its-kind inventions.
Geese - have a little patience folks. It’s extremely nice to see they actually care about putting a high quality product in your hands rather than shipping something that has bugs. If you want the latest and greatest, some times it takes a little extra time and I wouldn’t wish it to be any other way.
Keep up the great communication and looking forward to a test drive!
I would like a refund.
Also Requested a refund via DM but no response - so posting my request for a refund here for the record. Thank you.
Is the Trail Senstone the same as the regular one but with a rubber bumper around it? Can you pop it out of the necklace and use it with a clip (obviously then it will no longer be waterproof)?
Also, what is the ETA on the Trail (in relation to the normal one)?
i would like a refund as well. thx.
Requested a refund via DM but received no response - so posting my request for a refund here for the record. Thank you.
Please advise how to refund. I want to refund !
If you're a fellow backer of this campaign and thinking about requesting (or have requested) a refund, please read this.
I've been beta testing the Senstone app since August and the Senstone device itself for the last month or so. Obviously, the delivery timeline has slipped for months longer than estimated in the original campaign, and can relate 100% to backer frustration (I've backed other projects with the same, if not longer, delays).
That being said, the Senstone is an awesome device. The app is impressive and the team has continued to improve it. I won’t lie, there have been significant bugs that have popped up while testing both the hardware and software, but that's part of the beta process. The developers actively communicate with testers and are smothering the bugs one by one.
Basically, I wanted to express to fellow backers that, in my very humble opinion, the Senstone *is* a device that is worth waiting for.
Again, just my opinion.
I am requesting a refund. I left a private message but I got no response so going this route.
Hello, I would like to request a refund. please confirm how to proceed. thanks
It's great that you have second round funding and have a working Beta system in place. You Guys are Rockin it! Looking forward to using this product on a daily basis. Keep up the good work! Excellent Update....
Hi I would like a refund please, please confirm how to arrange.
Thanks for the update. I'm still in. Looking forward to it.
Hi, I would like a refund please. Thank you
Hi, I would like a refund please. Thank you.
Hi Ketan, will communicate in PMs. Thanks.
Hi I'm backer no 421. May I request a refund please? Thanks.
Hi Hirosh, Shane, Annie, will communicate directly to provide you a refund.
The Backerkit form will have all available colors/platings and you will be able to select (most probably gray/silver and black). Should be on its way in few weeks or so. Thank you!
I would like to request a refund. Colud you email me directly?
Hope everything is going well! Just wanted to refresh my memory as it's been a while that I pledged for the brass version with rhodium plating. THanks!
Hi , please can you refund me , this is ridiculous and I cannot wait any longer
Hi there can I get a refund
@Scott you get an invite on email via Testflight. As I can see you've already installed latest version of the app so I assume it's solved. Let me know if you need more help.
Where do we beta testers download the iPhone app?