Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
Hi Udo, of course!
We've added you with your Kickstarter email, but let us know if you'd like to use other email. You'll receive more details on your email soon!
I also would like to be your beta tester ...
@Javier Fernández Cabezas we do, thanks for reaching out. We will send you details via email shortly!
Do you Need another beta tester?
Thanks for your kind words and support.
Of course this does not justify or mitigate our manufacturing challenges and postpones in shipment. But it definitely gives us the support and positive energy that we need to finish what we started and ship all of you your beautiful devices! Appreciate it!
Although some of us have expressed disappointment with Senstone's delayed shipping projection, quality products are worth the wait. Features of this device are being created with artificial intelligence that will facilitate our use of the product, and I look forward to the final phases of Senstone. Crowdsourcing and support are vital for the continuation of great technological developments, and I wanted to echo my support in the midst of some negativity. I am thrilled to be a beta tester using my iPhone as a proxy device for the Senstone application, and already--I can attest to how this product will help to organize and document daily tasks/notes. Would a fully functioning device be helpful for my current research purposes and constant travel, earlier?--absolutely! Though, I'm confident it will positively affect those who wait...because it's about longterm investment. --
I don't get it....you support a project or you don't. Pretty simple concept. Do or do not...there is no try:)
Hi Tong Meng Khong,
Sure, we will arrange the refund. FYI, we made first payment to our manufacturer last week, and I would strongly suggest to read our Update #16, it gives the background and new timeline that we agreed with our manufacturer. If these reasons are not sufficient to you -- we ALREADy made some AI features like extraction of emotions which is more than we promised and that I was testing just yesterday -- and you still not willing to wait -- I will proceed with refund.
I'm sorry but I also would like a refund.
To to others, dont tell me about kickstarter, so and so... I backed a lot of projects, but I can't stand anymore the eternal delays...
Folks, it's not fair to the rest of us who paid to support the development effort if you back out because you won't receive your goodie on time. Please familiarise yourself with elementary project management and product support concepts before you support a Kickstarter. This is not a shop.
Pls advise what can i do?
It delay too much...please refund.
We do not have any formal procedure to get a refund. So we can do one. May I inquire, what is the reason for this and why exactly did you change your mind?
Just to remind, an updated schedule for Senstone shipments are here: https://www.kickstarter.com/projects/835264493/senstone-the-intelligent-wearable-voice-recorder/posts/1932265. Best!
Hi, I'm also interested in getting a refund as well
Please tell me what I need to do to get a refund.
Hi @Carter, frankly, we were very optimistic, trying to push ourselves harder. But thanks for understanding. We are now more comfortable with the timeline, as we finally chose the manufacturer with matching capabilities, and started the manufacturing process. We try super hard to make it in time now and will continue sharing the updates to track our progress.
As for beta-testing: we added you to the list with your email from Kickstarter. Let us know if you’d like to use another email. please note that current version of the beta app is iOS only and English only. let us know if this doesn’t work for you so we don’t bother you.
Hi @Sebas, totally understand. Yes, you can be sure that if you step back you’ll get 100% refund. And as always, we will try to update you on the whole process, so you feel comfortable with every decision we make. We understand that a couple of months delay might be hard to process, but the delay was a necessity for manufacturing, and we are still on track of shipping Senstones.
P.S. Refunding after campaign is done is actually not Kickstarter issue but individual policy of each startup
Dont know why most kickstarter campaigns dont pick more realistic time lines, rather then being the bearer of bad news and prolonging shipments just pick a realistic time line and surprise us with an early shipment.
Non the less very excited to try this product even if I will not receive till after sea term of 6 months... Please no more push backs if possible.
Ps if you need any extra Beta tester let me know :P .
Hi Nazar. I totally understand your explanations however a four months delay is too much for me. My concern is that I really do not fully understand Kickstarter way of dealing with payments so Im worried that If I step back Im loosing the money right? How refunds work? If I ask for a refund of the 100% you took from my credit card, is that possible? Thanks for your time!
@Pamela, thanks for sharing the reasoning behind refund request. Just to clarify a little bit more: you can use Senstone when at the meetings, but not for capturing others rather for capturing your own thoughts or quick notes. So maybe that will help you make your mind. If you'd still like to refund we'll absolutely do it, and we'll get in touch with you on mechanics of refund.
@Chris you are able to update your mailing address, and the best way is via Backerkit which we will enable shortly. We had a little delay with preparing it, but you will receive it soon. We'll message you regarding change of mailing address in private messaging as well.
Please let me know to update my new address if you are going to ship! Cheers
Please refund me, sorry. I was really looking forward to using it for speech-to-text in meetings but it appears that it won't be functional in that respect.
@Tom-Runner of course the project is still active! Let me check why this happened, and we'll get back to you soon
Just received 20% refund notice on Trail. What happened? Is the project still active?
Thanks Markiyan I've just emailed that.
Hi Max, most likely there will be a delay, hard to say the exact time because the estimate from manufacturer to manufacturer differ. When we sign the contract we will know timeframe for sure.
Yes, Tyson, there is is speech to text, and more. stay tuned! )
Tyson. speech-to-text is kind of the whole point. Please refer to the Campaign tab.
Hi, Is it my understanding that there is no speech-to-text transcription?
Nazir any indication as to realistically we might receive these? Year end? Thanks
Hi Mohamed, thanks and sure yoy can change your delivery address. Best way is via Backerkit which we will enable soon(sorry for delay so far) but for convenience you can also just email it to firstname.lastname@example.org and we'll make sure to update it ourselves. Hope this helps!
Hi Makers. I am still loving the product and I know how I'm going to use senstone for recording one ideas on the go and it will be perfect. I would like to change my delivery address though? Would that be cool?
thank you @Tiger for honest response. Hope you'll come back when product is ready. We'll get in touch soon re mechanics of refund.
@Markiyan Matsekh I am sorry to admit it, but I simply lost faith in the product and the campaign overall over the past weeks. As I stated in my previous comment, I was hesitant to begin with; however, the issues I've read in the updates simply weakened my resolve and faith in the product too much to warrant continued support. I wish you all the best; however, I respectfully step back from this project.
@Keya thank you for your feedback, and sorry for delay in communication.
Yes unfortunately we had to delay the survey a bit because of dependencies with manufacturing but we appreciate you bringing this up. If it helps - you will definitely be able to update your pledge, get additional clips or change to Senstone Trail and we will speed this up with help of BackerKit.
If you'd still like to refund we'll absolutely do it, we'll message you regarding details in private.
@Sokompeak since you were asking for updates, I'm sure you've noticed I wasn't exactly the first to have asked for a refund. No need to tell me what to do. But I haven't heard a reply right away like the others so I assumed my comment got lost in the Amit conversation
@ makers - I contributed an idea and didn't see that it came up as an alternate pledge after the fact, I was hoping there was a survey to update my pledge, which I've been told months ago was coming soon. And now that we're getting close to the product shipping date, I still haven't been able to update my pledge, which should've been surveyed at the time when timer ran out, but no survey was sent.
This in addition to the delays in my multiple attempts through various means to obtain communications is making me lose confidence.
Best of luck in the remaining efforts of your project.
@Keya @Tiger @Lori
Sorry to hear you've changed your mind and sorry for delay in response. Of course, we'll refund you, though we'd appreciate if you can share what made you change your mind, or at least if it was our fault.
@Sokompeak @Sasha huge thanks for your support
@Amit usp is combination of things: simplicity of taking notes, of their organisation and information you can get on top of your standard text notes(emotions, surrounding noise etc). You have a ready made product tailored for note-taking on the go, leveraging both physical and digital means. Does this help?
I have decided not to fund this product. Please refund me.
Please refund me. I no longer wish to back this project. To be honest, I am feeling less confident about the project overall. I initially backed the project with some hesitation to begin with; however, now I have lost desire to back it completely and regret the decision. I am sorry it worked out this way, but please refund my pledge.
@Keya Wang, i think you should read the kickster term and condition. here is not a market.
Please refund me from Senstone. Thanks.
Amit, you have backed ONE project, this one. You seem to be unaware of what Kickstarter is and how it works. It is not an order of an existing product that can be shipped out immediately, but a contribution to a creative process that could undergo changes in design, function, and project details. Please rest assured that those of us who have backed several dozen crowdfunding projects at a meaningful level are satisfied with the creators' timeline, progress, and communication. If you are unable to understand the technology behind the project, you might want to ask a friend who is an engineer or IT professional for technical assistance.
And further. What is the technology being innovated upon that's taking so much time.
Hi. I have been reading some comments. It will be nice if you can let me know what exactly is the usp. What is the functionality. Why is it a path breaking product. What is there I won't get in a smart phone app. Please let me know explicitly.
I've decided not to purchase Senstone. Please refund me.
The scheduled delivery date was stated July/September/December, depending on your pledge, so it's not time yet for delivery. But we're working on it, we'll share an update soon.
As for tracking the status - right now there's not much to track, except for the fact that your product is ordered and is in process of manufacturing. Soon we'll let you choose your color and detachable back and once the product ships you'll have the tracking ID. But we're not there yet.
Hope this helps and let me know if you have any more questions.
Hi. I have backed this project. An amount was deducted from my account in march. I have yet not received the product. Please help sort this out and advise. Also let me know a way to track my product order status.
No problem Lucas.
Unfortunately the way things came up Senstone doesn't work for me.
Please refund me.
Thanks for the quick reaction. For now that is good for me. Dutch isn't supported in this fase, so I don't need it right now. Perhaps you will support Dutch in the future. Than I will have an great device!
Let me clarify:
- with Senstone you can record meetings, and as a result you will have a reasonably good audio recording, depending on how far everyone was. You can even record for 1-2 hours straight without a phone, as battery and storage will allow this.
- BUT you will ONLY get audio recording, and NO speech-to-text transcription. This is caused by difficulty to capture good quality audio on large distance and by the price of speech-to-text translation engine per minute.
- as a result the usage will be limited to traditional recorder: you can only listen to the recording and not have text version of it or other features like emotion analysis or creating todo lists or reminders.
But as the above is not very innovative, what we offer is to record your ideas as they occur during or after the meeting to Senstone as short bullet items, have them converted to text and organised in separate "folder" with hashtags or keywords and have your own personal meetings minutes, instead of a long recording.
We're sorry if this disappointed you and if we didn't communicate this clearly enough before. In our last update we explain why we made those decisions, and I hope they make sense to you.
Please let me know what you think about this.