ODIN2 Update - November 30, 2017 (Not Good News)
Hello Kickstarter backers,
I have been avoiding this update for a little while now. As much I have done to get ODIN2 closer to mass production, I have slowly and reluctantly accepted the fact that the probability of a successful ODIN2 delivery is now small.
Main reason being that I cannot get the engineering firm to work and focus on ODIN2. They are a contract engineering firm based in Shenzhen, China and after almost 2 years developing ODIN2, they are continuously giving me one excuse after another. I even had Young Zhang, our full-time local staff, oversee China operations for the last two years but it was not enough and he eventually quit recently due to engineering firm’s unprofessional attitude and empty promises.
I have reviewed scenarios of switching engineering firms but the additional new costs, technology obsolescence, significant time requirement, dealing with a new Chinese based engineering firm and just the general difficulty with the hardware and software development and mass manufacturing process made switching engineering firms unappetizing and very risky.
Major mistake that I made was picking the wrong engineering firm. When I did my research, sources told me the head engineer (and owner) was very smart and very capable but a little unprofessional and was not client oriented. Well, I can definitely vouch for his lack of customer friendly orientation. I would even say that he shows signs of Asperger syndrome – I am obviously not a medical doctor who can diagnose that, but it is my assumption.
So, I have decided to start the refund process. It doesn’t make sense and not fair to ask you to wait another 3, 6, 9 or whatever unknown months. This really bothers me but I will not be able to refund 100% of your contributions. I think you will get between 60 to 65% of your contributions back. Off the top, Kickstarter took 5% and Amazon payments took 3% of total crowdfunding contributions. In my next update, I will provide a more full use-of-funds detail.
The easiest way to refund your money is via Paypal or Venmo. I cannot do it through the credit card you used, because your contributions went through Kickstarter and it has been too long since the payment date. In the United States, I can also send out checks if that is easier for people. Outside of the United States, if we cannot use Paypal, we will figure something out. My goal is to get you the refunds before end of the year.
- Please wait for another update that will detail out the use of funds and refund calculation
- We will be contacting all of you to get the proper contact info for the refund.
I thank all of you for your support and I am really sorry that I was not able to deliver ODIN2. I had a much easier time developing ODIN1 and ODIN2 experience was very unexpected. Sorry again.