Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
Hi I haven't received my set till now, even though I've submitted address and number. Would like an update on this.
Hi. I have filled up my particulars but have not received the set. Not sure if i am included in the second wave.
Hi I filled in all my details but have not received my set yet. Nobody contacted me or anything as well.
I am not sure if i have updated the address. Can help me check?
Hi, received my box of 3 but only 2 boxes had the expansion and stickers. Can the creator kindly help me rectify the problem?
I still haven't receive my order and have no way of contacting delivery uncle.
Kembangan/singapore backer here. No package received even though there's always someone home.
Hi guys, will be sending out an update for international delivery today!
No sign of news or update for delivery to Malaysia and other International backers too.
I live in Moscow, Russia. I havent receive any calls or message and its already 18/4/17.
Thank you for your feedback. We will forward your comments to the TaQbin team. On a separate issue, I actually recommend keeping the sleeves on and switching the box to a Daiso plastic box. That way everything lasts much longer!
Got my set finally!!!!!
Gonna take my time to take a look at the cards!
Just to feedback, I got my game on good friday after I had wrote in and called TaQbin to complain on Thu about their inability to deliver on time.
1st delivery (Tues) I was not in so can't complain, but to fail on the 2nd pre-arranged delivery (Thu) got me angry because I had to stay home from 9am to 8pm, but at 7.30pm (thu) to get a failed delivery notice when no one came was frustrating. 1st call with the customer service tell me only can deliver on Sat because Fri was PH. So I expressed my displease to them, suay to the deliveryman, but they called me back on Good Friday to deliver it to me in the afternoon around 4pm (someone in the house received it because I wasn't at home). So it did appease my anger abit.
Will find a chance to play the game. Just finish sleeving them and they can't fit into the box. Now thinking if I should desleeve them instead or to buy a new storage box...
Hey creator any possibility to share the art work for the box? I added card sleeves and the original box is too small to hold all of them
Just a minor update on delivery!
Ta-Q-Bin notified us that there are a few orders they're delayed on. They will be sent on on Saturday, but that isn't the last day for delivery!
They will continue shipping out, for failed deliveries, etc. So don't worry, you'll get your game one way or another!
@ Talking Toes.
We appreciate all feedback and we are sorry to have not been able to meet your expectation. As far as the fulfilment is concerned, there are indeed many areas of improvements that we identified (if we ever do this again). For starters it is actually very expensive to pack every single item and have them sent to our backers.
After accounting for kickstarter fees, we collect $6.40 from every backer for delivery. However, the cost of the mailing box, packing the product and having it couriered to each backer adds up to approximately $10 each. I have no reason to make this up. at a very early stage, we decided it is worth our while to subsidize part of the delivery fee to get the products to our backers asap.
For various reasons, we decided to go for the courier route instead of mass mailing it via Singpost, a few of the includes:
1. We did not have the manpower to mail out 2200 parcels by ourselves.
2. The product is too large to be dropped into mailboxes and thus have to be delivered to door. that means the same issues of failed deliveries are still going to keep happening.
3. When we contacted Singpost to assist us for the delivery of this project, they basically directed us from 1 department to another and no one wanted to take on the job. : (
4. In the event, of any failed delivery or disputes, is also means we will have to go to signpost customer service to resolve. Life is too short for that.
In terms of delivery timeline, the original goal was to have all our backers receive the product 1 week before the commercial release to retailers. However, what we did not expect was that when our cargo was shipped in to Singapore port, the cargo was held up in the port for almost 1 week as well and we weren't able to start delivery. We had to work a new schedule out with our logistics partner and they very gamely took on the challenge to double the daily delivery quota to deliver as many parcel as they can before the long weekend.
Along the way, there were a few backers who was not able to pick up the product when the delivery showed up at their homes. Re-delivery will be made to these backers as well as other backers who have yet to receive the product. I need to stress once again, we are committed to send out all the items asap. Delivery will commence immediately tomorrow and we are expecting all deliveries to be completed early next week.
In terms of the product differentiation between a Kickstarter backer vs general retail, every KS backer will receive the core game + KS community card packs + Sticker pack. On the other hand, retail copies will in most cases contain only the core game.
While it is true that we did send out some of the KS community card packs to our retailers too, the numbers are extremely limited.
With the benefit of hindsight, we now know better and will look to prepare for retailers exclusive/add-ons which will be separate items from the KS sets.
While we try very hard to satisfy the expectations put on our shoulders, one cannot try new things without screwing up some places. We learnt a lot from the experience and if given the chance, will try to improve ourselves for future project. I understand if you get pissed off, but I hope I have done enough to undo a little of the bad vibe.
Today is Good Friday leh, you have no choice but to forgive us. LOL. Seriously though, we are sorry to disappoint you and will take your feedback seriously.
Have a great weekend!
I'll be honest. I think 7 bucks delivery is ridiculous, and even when there is no tracking number. You're selling at the same price as what you are retailing now, so whats the meaning of us backing on Kickstarter? We believe in a concept and as early adopters I believe there still should be a slightly better deal. It's my own personal opinion as a avid Kickstarter fan. Slightly disappointing.
Great idea and concept no doubt but the backend planning could have been better.
Tampines backer here. Also haven receive my set and so far no calls or anything leh
Im in Moscow, Russia. I haven't received any calls or emails yet =(
Sembawang bo leh:((((( must be because of yishun wall la
Houganh here havent receive? This is the second time failed delivery (first time bo lang at home on Tues) and today I have been at home waiting at the door since 9AM for delivery uncle!!!
NO ONE COME AT ALL BUT TAQBIN DELIVERY TRACKING SAYS FAIL LOR!!! Undelivered (others).
This is very disappointing. Had hoped to play the game tomorrow cus PH but have to cancel session liao.
Ok I retract my statements, just recieved the cards and I'm so excited!! You know the feeling when you open a new box is damn shiok! �
Also, the delivery guy was so interested in the white boxes he was delivering so I introduced him the game. Cool guy for a delivery man. :)
Thanks for making the game!!
Is it cause we Westsiders they think need take passport go through customs to deliver? Haven't seen any delivery guy or received any messages till this day. Cries... Why liddat T.T
Hi I was really excited when my cards arrived! But one of my cards from the extension pack was bent until the white line can be seen in the black background of the card:( hope y'all can contact me back to rectify this problem! Thanks!
Received mine @ Jurong yesterday!
Delivery uncle really go by mood siahz. Yesterday mrning called me claiming qtat item will b delivered at ard 6pm to 8pm. Now nxt day 8.15am still no sight. Mayb he is looking at US timing loh.
Probably one of the suay-est last few backers to be still missing the set. Yio Chu Kang-er here. Why P Kong/Ti Gong (whichever la) no bless me?
Anyone in the west received their sets? Have not gotten any sms nor calls to say delivery is done.
Still don't have. =(
Hi guys just hang on tight, the remaining people who've yet to receive their sets will likely get them by tomorrow!
Woodlander here and yet still havent receive yet :/
Still haven't get... I must be suay. Who ask me live near Yishun
I double and triple check my add and contact should be correct.. didn't get any sms D:
Received it today !!!
Mine just arrived - looks great and can't wait to play. Thanks for a great game and kickstarter!
haven't gotten mine either and i got put number as well. Hai. still waiting
Received it on 7th April! Took some unboxing pictures for those who are interested: https://lesterchan.net/blog/2017/04/12/limpeh-says-singapores-version-of-cards-against-humanity/
Limbei haben receive yet. Sian . ...
Thanks Gabriel for the update, however, something is just not right. Based on your representation if it is because of backers' number, mine was 1032, i should have received my set already. However, this isn't the case. looking at update 16, calculating the number of sets delivered, 1,300++ sets has also been delivered with the remaining 300 plus sets pending delivery. maybe my maths is no good... maybe you should look into it again.
Phew!!! thanks for letting us know!! I was starting to get worried that my is lost in transit :P
Is it cause the delivery address is Yishun so the Ta-Q-Bin uncle a bit scared. HAHA should have entered my Friend's address :(
Sien. I haven't gotten yet and I did update. guess mine should be last batch.
Hi guys, let me explain what is going on....
Our logistics partner Ta-Q-Bin is assisting us with deliveries. The current daily quota is between 350-370 deliveries made daily. However, with 2,100 backers to attend to, it may take a few days. we are expecting all deliveries to be completed by 13th April.
Also, with the large number of deliveries to be made, it is virtually impossible for the courier service to predict and therefore promise any backers on what time they will arrive. (If they did, they will almost certainly be late, then you will get even more pissed!)
Therefore, the standard operation procedure for the courier works like this.
1. When making delivery to an address for the first time, they just hantam and show up. Then the delivery uncle pray very hard to Guanyin mah that someone will be home.
2. If no one is home, they will use a very pro scanner to scan the barcode on the package which will inform the HQ that item is NOT delivered. An automated SMS will then be sent to you to indicate that the poor delivery guy visited while no one was home.
If you did not provide contact number during the backer survey, you need to look deeply into your soul and reflect on the many regretful decisions you made in your life, including this particular one.
3. You can respond to the SMS to contact the courier to arrange for a redelivery and they will try to come at the stipulated time you indicate. Please note to give some leeway for the redeliveries please don't expect the uncle to come zhun zhun at 7:34pm 36seconds just because you requested. We are Singaporeans, not Germans
4. I hope everyone will be able to receive their package in the next 2 days! If you have not received your copy yet, this means you are 1 of the last 300+ people in the list! Either your backer number is very big, or when I submitted the delivery address to Ta-Q-Bin I must have sorted the excel sheet in such a way that your name and address went right to the end of the list. HAHAHAHAHA. I know I shouldn't laugh at your misfortune, but honestly, abit suay lah.
But please do not worry, you will see the delivery uncle soon. And if you receive an SMS from them, please respond ASAP!
Have fun with the game and have a great weekend!
Mine too from Singapore haven't receive and no notice. Friend already get his set
Sibeh shocked can, taqbin uncle just pop by without any word. Alamak, like that also can. BUT, neh mind, got the card can liao. Limpeh very happy. Steady ah!
I am rather upset that the creators are not responding to our comments to let backers who have yet to receive any sms from Taqbin have an assurance that things are in order. it's 4 more days away from the 10 days that creator has indicated in their last day update. Are we looking at 10 working days or 10 days? Hope to hear from the creators from this project soon.
TaQbin suddenly appeared today without warning. Now working hours no one at home leh. How wor!
I haven't heard from Taqbin yet. Is there a delay or my information isn't correct?
5 more days before the delivery ends, i haven't heard from Taqbin yet... starting to get worried and panic...
Limpeh juz receieved the game!! limpeh jin happy :) those who havent rvc, dont worry. It's MOT (matter of time)