Use this space to cheer the creator along, ask questions, and talk to your fellow backers. Please remember to be respectful and considerate. Thanks!
I know you don't check Kickstarter very often, but I've sent you several emails and still haven't heard back from you about my missing hooks. I've sent you a PM with my email address, could you please email me so we can resolve this.
Hey Gerald, As the last update mentions I do not check Kickstarter much since all the rewards went out back in July. In looking up your order, I can see that it was sent July 31st. Shoot me an email at email@example.com and we can figure it out.
I still have not received the aged pewter bottle hook I backed. I have pledged $55, $10 of which is for international shipping. I have sent you a private message through kickstarter about a month ago. You must have been very busy and missed the message, but a response would be appreciated.
Email sent, Thank you for the quick response
Looks like it was returned to the fulfillment center buddy, shoot me an email and we'll sort it out
Jon- Tracking # LN310088495US via USPS was shipped July 31st
I still have not received either of the two bottlehooks I ordered. I emailed you nearly a month ago and have sent you a private message through kickstarter since then. You have probably been very busy and it's likely that my email just slipped through the cracks, but a response would be very much appreciated
Hey Josh, just pm'd you- I'll look into it for ya!
It's been nearly a month since I informed you that I only received one of my two ordered hooks. I have sent you several emails, as well as a message through kickstarter. I understand you are probably busy, however I would really appreciate a response with tracking number. My missing hook, which you said shipped 14 days ago, has yet to arrive. Please check the status of this package, as it was to be a gift for someone at the beginning of August. Your lack of communication in this matter is becoming rather frustrating.
Kev- sent you an email with your tracking number, shipped July 30th.
I sent you a email to firstname.lastname@example.org
Please take a look and reply ASAP. URGENT matter regrading the address.
Still looking forward to the email response.
The hooks haven't arrive yet. @annabelle received it! Should I be receiving it ? I'm in Singapore too
Fendy- please read the updates. I do not check this page frequently anymore, so email me directly with any questions. Shipment to Singapore via First Class USPS takes 2-3 weeks, you should receive it soon.
OhioHead- The leather stamp does not work on the back side of leather, this is the reasoning for that.
Netherlands here, got mine shipped too. Looks great! Thanks!
Nice job Eric!
I received my red and bronze a week + ago and already getting compliments.
Just wondering "why" the "if found please contact" was stamped on the dark part of the leather vs. the backside which was lighter (you can't hardly see my name, etc) this way.
Already got mine! Singapore too (:
Reposthing this in hope of a reply:
Still waiting on my bottle hook, shipment to Singapore usually take 7 days. It's been almost 2 weeks if the item was shipped on Wednesday the 25th. Anyone else in Asia still waiting for their hooks?
Eric, Just wanted to say thanks for delivering a great product! I bought 2 bronze , and gave one to my son (25 and in Boston) who couldn't wait to use it. I use mine everyday, and show it off to friends when I get the chance. Continued success!
Just got my hook! Super stoked and it looks awesome!
My box had 000001 stamped on it, does that mean this is the first or did the entire first batch have that?
oh, and I didn't mean that the hook swung completely around twice, it rather swung back and forth.
Yeah, I had about 6 keys on it.
Alright! Hope to hear from you soon
nope, got the last one
You need me to shoot anther one?
I shot one.
"Hey there, I'm out of the workshop this week on vacation so I'll have to wait to get back to look it up. Thanks"
From that description, the hook would have to have enough force to flip completely verticle twice- we couldn't make that happen in a month of testing. Did you have keys on it?
Kevin, shoot me an email at corterleather at gmail
Eric, I'll try.
Let's say you're jogging slowly or walking fast, and you make a sudden stop. The hook, who was moving with your body as you jogged/walked, keeps its forwards momentum even when you stopped, and moves forward along your belt loop. It either:
1. Swings forward, then swings back and is pushed out of the belt loop by your keys' weight as it is swinging back.
2. Swings forward, and while it is falling diagonally in the swing, the hook entrance finds the belt loop and the weight of the keys help pus the hook through.
I didn't directly observe exactly how my hook fell, but this is the only was I could imagine how. I'm going to be returning to the place where I lost my hook, soon, and I'll see if I could retrieve it because I want to give it a second chance, figure out how it fell, and find a way to fix the problem.
i think i need the tracking number for my hook, it has been a week or so , can you private msg me ?
Hey Edward, very sorry you lost your hook- I've had one person loose theirs while riding a roller coaster, but never heard of it falling off while walking. I don't really understand your explanation- if you can maybe describe it a bit more clearly I'll look into it.
The hook tends to slide off your belt loop when you're moving fast and then you stop. Does anyone else have this problem? I'm guessing the forwards momentum throws the hook up and forwards after stopping, and guided by the hook's curvature, the belt loop and the hook "tip" find each other. I lost mine by walking fast and stopping. All I know is that It's not on my belt loop, and between the last time I was aware of it and the time I noted its absence, all I was doing was walking and occasionally bending over.
I really wanted to like this product. But I think I'm going back to my old carabiner.
@Eric - I emailed you several days ago with no response, thus the post here. I'll try again. Thanks for the response.
Hey John, as I mentioned in the last update, I'm not checking this page often, so please email me.The others have emailed me, and their hooks are on the way to them.
@Eric - Mind posting or replying to messages to let us know what is up with those of us that ordered two hooks and only got one? I see Constance, Joshua, and I at least have this issue.
I'm sure you're going to take care of us, but a note telling us what is up would be much appreciated.
My second one is intended as a gift and I'm concerned I might not be able to deliver it in time.
About a week more till my bottlehook's arrival since I'm in Singapore? ):
My copper with cordovan just arrived - I love it! Thanks alot Eric.
Today, my aged pewter bootle hooks were delivered.
I love them, even more, since their color's more like light lead!
Thx for them!
I, too, received only the limited edition, but not the regular bottle hook I ordered. Sent you a message through Kickstarter - did you get it? Thanks!
Glad you all like them! Edward- the number is just a SKU for the fulfillment center. The cordovan is green, just very dark. Should lighten up with time a bit and the green should come through
Got mine yesterday, the aged pewter hook was a bit less 'blue-looking' than I expected and the shell cordovan is black instead of dark green - but its still an aesthetically pleasing, durable, and well functioning product that will undoubtedly survive the coming decades with ease.
Also... the box the hook was contained in was stamped with the number "000002". Are all the boxes stamped with this or did is it a serial no.?
Received mine the other day- and they are fantastic! They showed up in my mailbox and I couldn't wait to get rid of my old key chain and put this one to use. Gave one to my son (25) up in Boston, and I know it will be put to use!!!
Congrats Eric and continued Success!!
@Eric - Just FYI that I had the same issue as Joshua and just sent you a message through Kickstarter.
I received my limited edition pewter, but not my standard edition copper.
No worries - I'm confident that Eric will make it right.
@Kev - no shipping notification, it was simply in my mailbox today.
These are shipping from NJ, USA according to the packing slip.
International orders is ship by USPS envelop ?
I mean will we receive a notification of the product left facilities? (regardless with or without tracking)
Eric- I sent you a message.
Joshua- shoot me an email with details, I'll take care of it. Kevin- all orders have tracking, but we wont be sending everyone their numbers individually. If it doesn't show up in a week or so do email me for your number
@To those who receive the hooks
Did you receive any shipping notification ? Or any regarding the item is coming to you?
Thanks for the info, Phillip. Eric, please have the distribution center send me a copper hook with standard tag, per my pledge survey details.
Just out of curiosity who received one with the horween letters visible?
Joshua, I ordered two separate hooks, and they both arrived in the same package.
If we ordered two different style hooks, do they ship separately? As per your instructions, I pledged $76 for both a limited edition red as well as a standard copper hook. Today I received my red hook in the mail, but not the copper hook. Please let me know if it is shipping separately, or if this was an error. Thank you!