Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
Update received last week. Didn‘t change a thing. After Snoozing no Sound so I overslept again. I‘m done with this thing...
You wrote within 1 week. On 2nd August.
Today is the 13th and no update notifications :(
An for me no mail with shipping infos if the new power supply :( :( :(
@Daniel Z.> we are gradually rolling out a firmware update (right now distribution is at 50%). You will receive it within 1 week
Still no Update. Any news?
Mister Jay> your new power supply unit will leave our warehouse tomorrow. We were waiting for stock and just received it.
Mitchell Fry> could you send to firstname.lastname@example.org a screenshot of the page where you see the firmware version? That's odd.
Sarah> we've just answered you by email (we couldn't see your email as it was a very old thread that was locked by our system -- that shouldn't happen though and disabled this setting).
I have sent numerous emails to your support email, and have had zero reply. I had to post a faulty device back to you to be repaired under warranty and since I have done this I have had no contact whatsoever. PLEASE RESPOND IN SOME WAY.
Ok that’s odd. The APP told me there was a newer update which has downgraded back to:
Current Firmware Versions : p5075.0.0
Just completed a manual upgrade and my version has bumped up to:
Current Firmware Versions : p5085.0.0
Anyone with issues might want to try that.
Still waiting for mail answer since 2 month.
2 month ago you write the new supply’s will be send out (since 2 month no answer or package)
And the humming power supply?
We were not really watching this space anymore and we just discovered all your comments. Concerning the reliability issues, we've promised you a new firmware a few weeks ago but it didn't go in production as we had reliability issues that we had to fix. Our beta testers have been testing the newest version for a month now and we can now safely deploy it to our whole user base. It will be gradually deployed during the course of next week.
Concerning the stock refill, we've had major issues with our factory and are still figuring out ways to produce a new version of Kello. We can share an exact status as talks are still on going but know that we are still living and hard at work figuring out ways to do another batch.
Concerning the hidden SSID, the new version should fix that (let us know if you still see strange behaviours on that side).
We are now catching up on support and you will get answers from us in the following days.
Another dead project :-(. Overslept again this week because of the buggy Firmware. I think we won‘t see an Update so the Kello is useless. Any recommendations for a replacement?
Could anyone from Kello comment on the issue I've seen where my Kello is broadcasting as a WiFi AP with a hidden SSID. I have emailed support and asked here but not got an answer.
I've also seen the issue again where the display indicates its ringing but there is no sound.
Any new products ?
Why so quite lately ?
Oh come on Kello. Are you dead?
I can see your last login date ( 16th July 2018)
Write you a mail on 10. June 2018 with my shipping address (new power supply)
Still no answer from you :(
Any news regarding the Update?
I’ve stopped using it as I found it too unreliable. Gone over to an Echo Spot now. Much more reliable
Thanks for the Feedback!
I'm pretty sure I didn't hit the stop button as I usually hit the left hand side of the kello top to snooze it due to the way it is positioned on my bedside table.
Daniel> a fix is coming beginning of next week to improve the reliability of alarms.
Tom> very strange. Are you sure you didn't press the hexagonal button by mistake while trying to press snooze?
Not sure what happened this morning but it never sounded the alarm again after snoozing. The dot in the lower right was solid on rather than blinking.
Still a very nice product. For what it does it works very well so hats off to the devs.
„I have had a few occasions where the Kello display shows it should be sounding the alarm but no sound comes out.“
Me too, is there a fix for this bug? Happened today and every few weeks. Already overslept because of this :-(
Yes defs add me to the Beta testers. I’m happy to help :)
Hey everyone, sorry all for the long answer time. We've had some challenges to sort with some of our partners and we didn't check this space for a long time. You'll get answers to your emails by the end of this week. Concerning Deezer, a change on their side broke a few things. We've nailed down the issue: if you create new playlists on your Deezer account and use Deezer to wake up, Kello will crash and start the backup alarm. We are currently fixing this. The latest ETA from the dev team is end of next week. We'll keep you posted (and if you don't mind Stefan I'll add you to the beta testers of the new version to check that the bug is 100% resolved).
Tom, we're releasing a major update concerning internet radios at the same time as the Deezer update. Concerning the alarm combination, this is a nice feature idea! I'll add it to our backlog. Thanks everyone.
*no Kello in my network
Does anyone else have trouble with Deezer? I can’t access deezer at all anymore through the app. When I set an alarm to play music from deezer it tries to load and then the whole screen switched to ‘set up a new kello’ as if there is no deezer in my network..
Still waiting for mail response
Is the firmware being actively developed? I have had a few occasions where the Kello display shows it should be sounding the alarm but no sound comes out. Also sometimes on an alarm that plays internet radio it plays the default sound instead.
I also contacted support as my Kello is broadcasting itself as a WiFi AP but with a hidden SSID. I know it is the Kello as the MAC address matches and I used the WiFi finder app on my phone to track down the source of the signal.
A feature I would really like to see is a combined music and alarm. A bit like the old clock radios that people had in the 80's. You get the alarm sound but when you hit snooze it plays music/internet radio at a lower (adjustable) volume.
Looks like it’s back up now. Thanks! It was weird - tried the link from your page and doing a search on the Apple App Store last night and nothing would appear.
@Mister Jay: sorry for the delay we had some changes in our support team. We're catching up and will answer your message in the coming days
@Daniel Z. @Tom Graham it is working on our end. Can you go to www.getkello.com/app from your phone this should take you to the app on the App Store (or Google Play if you use Android)?
So I had to stop using my Kello for a short time and deleted the app to save space. Now trying to set it back up and the app isn’t on the App Store anymore?!? Help please!
What happened? The app isn't available in the App Store anymore! :-(
What is happened to your A+ support during the campaign?
Now sadly the support is an D to E
Please answer my mail from 27th March
I had write you an mail two weeks ago and waiting for your response.
My Power device makes a noisy sound
@penelope u can link ur phone via bluetooth and then use ur internal fall asleep timer (in iOS it's under timer) to play the audio and have it stop at some point. Just as a go around until kello offers a way to play ur own audio
Thanks for the info on how to change the name. I got two and I have one and my housemate has another. With them being on the same WiFi network it did make it difficult to sync to the right phone and alarms!
My feedback for you is in relation to your 'Fall Asleep with Music' I use the content you have (in my case Rain) but when I select Pla Audio for - 90 mins it doesnt actually run for 990 mins. It seems to end to the end of the recording at some point and then have blank space/nothing.
It would also be handly to be able to play our own sounds through the system by being able to link the phone and Kello. I have some sound recordings I've taken while out on bush walks that I wouldn't mind hearing to drift off to sleep.
@Johannes most probably an issue with the power supply. Can you please contact email@example.com? They will assist. Thanks
@kello: my Kello completely stopped working... screen is black. No reaction. Unplugged it and replugged after a while but unfortunately nothing is happening. Kello app can not find a kello nearby. Can you help me out or give me some advice? Please, I love my kello!
@Tristan Gonzalez, thanks! You can actually rename your Kello, see the steps on http://help.getkello.com/article/71-how-can-i-change-the-name-of-my-kello
As far as Google Cast Audio we are thinking about it for a future version of Kello (it requires a change in Hardware)
Great product, we love it! Two suggestions/requests:
1. We have two Kellos, and since they are on the same wifi network it can be difficult to tell them apart (a problem as pairing to our phones often lapses). It would be great if we could rename the units to distinguish them more easily.
2. I think Chromecast audio support would be VERY useful.
@Kello @Stefan sorry that I haven’t answered earlier: like Kello team suggested I unplugged/plugged and that solved the problem. Would like to repeat that I am really really happy with the product and the support! So glad I supported this :-)
@johannes have u tried turning off all ur lights in the room and then trying the option? The support told me that there is a light sensor in kello which turns that option and the option of dimming ur kello off.. it's only available when it's dark in ur room
Hey Aizat, let's follow up in PM. Thanks.
Hey Kello team, I still havent received my Kello just yet. Have you guys shipped out to Malaysia yet?
@Johannes, thanks! As of now, we don't sell white power plugs but the one Kello uses is quite standard, it should be easy to find. Regarding the "turn off screen when dark", have you tried restarting Kello (unplug/plug)? If you still have the issue, can you contact our support team on firstname.lastname@example.org? They will assist
Hi! Thank you for the FW update! Also i received a new power plug! I am very thankful for that. I liked the white one more than the black but I think that’s my individual point of view. But if you are selling white power plugs I would think of buying one (possible?)?!
One minor thing: since the firmware (or iOS update?) the function „turn off screen when dark“ is not working anymore. Anyone else having this problem?
(and I just hit tab, of course). So we'll let you know once Kello is back in stock! Thanks!
@Jay: right now 50% of all devices have the update and it's growing day by day. We're taking this slow to make sure nobody has issues with updating their Kello, but it should be finished by the end of this week.
@Kelly: we were a bit caught off guards by how fast our stock lasted! We won't have any unit in stock before beginning of next year. We'll let you know once we're b