Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
Any news regarding the Update?
I’ve stopped using it as I found it too unreliable. Gone over to an Echo Spot now. Much more reliable
Thanks for the Feedback!
I'm pretty sure I didn't hit the stop button as I usually hit the left hand side of the kello top to snooze it due to the way it is positioned on my bedside table.
Daniel> a fix is coming beginning of next week to improve the reliability of alarms.
Tom> very strange. Are you sure you didn't press the hexagonal button by mistake while trying to press snooze?
Not sure what happened this morning but it never sounded the alarm again after snoozing. The dot in the lower right was solid on rather than blinking.
Still a very nice product. For what it does it works very well so hats off to the devs.
„I have had a few occasions where the Kello display shows it should be sounding the alarm but no sound comes out.“
Me too, is there a fix for this bug? Happened today and every few weeks. Already overslept because of this :-(
Yes defs add me to the Beta testers. I’m happy to help :)
Hey everyone, sorry all for the long answer time. We've had some challenges to sort with some of our partners and we didn't check this space for a long time. You'll get answers to your emails by the end of this week. Concerning Deezer, a change on their side broke a few things. We've nailed down the issue: if you create new playlists on your Deezer account and use Deezer to wake up, Kello will crash and start the backup alarm. We are currently fixing this. The latest ETA from the dev team is end of next week. We'll keep you posted (and if you don't mind Stefan I'll add you to the beta testers of the new version to check that the bug is 100% resolved).
Tom, we're releasing a major update concerning internet radios at the same time as the Deezer update. Concerning the alarm combination, this is a nice feature idea! I'll add it to our backlog. Thanks everyone.
*no Kello in my network
Does anyone else have trouble with Deezer? I can’t access deezer at all anymore through the app. When I set an alarm to play music from deezer it tries to load and then the whole screen switched to ‘set up a new kello’ as if there is no deezer in my network..
Still waiting for mail response
Is the firmware being actively developed? I have had a few occasions where the Kello display shows it should be sounding the alarm but no sound comes out. Also sometimes on an alarm that plays internet radio it plays the default sound instead.
I also contacted support as my Kello is broadcasting itself as a WiFi AP but with a hidden SSID. I know it is the Kello as the MAC address matches and I used the WiFi finder app on my phone to track down the source of the signal.
A feature I would really like to see is a combined music and alarm. A bit like the old clock radios that people had in the 80's. You get the alarm sound but when you hit snooze it plays music/internet radio at a lower (adjustable) volume.
Looks like it’s back up now. Thanks! It was weird - tried the link from your page and doing a search on the Apple App Store last night and nothing would appear.
@Mister Jay: sorry for the delay we had some changes in our support team. We're catching up and will answer your message in the coming days
@Daniel Z. @Tom Graham it is working on our end. Can you go to www.getkello.com/app from your phone this should take you to the app on the App Store (or Google Play if you use Android)?
So I had to stop using my Kello for a short time and deleted the app to save space. Now trying to set it back up and the app isn’t on the App Store anymore?!? Help please!
What happened? The app isn't available in the App Store anymore! :-(
What is happened to your A+ support during the campaign?
Now sadly the support is an D to E
Please answer my mail from 27th March
I had write you an mail two weeks ago and waiting for your response.
My Power device makes a noisy sound
@penelope u can link ur phone via bluetooth and then use ur internal fall asleep timer (in iOS it's under timer) to play the audio and have it stop at some point. Just as a go around until kello offers a way to play ur own audio
Thanks for the info on how to change the name. I got two and I have one and my housemate has another. With them being on the same WiFi network it did make it difficult to sync to the right phone and alarms!
My feedback for you is in relation to your 'Fall Asleep with Music' I use the content you have (in my case Rain) but when I select Pla Audio for - 90 mins it doesnt actually run for 990 mins. It seems to end to the end of the recording at some point and then have blank space/nothing.
It would also be handly to be able to play our own sounds through the system by being able to link the phone and Kello. I have some sound recordings I've taken while out on bush walks that I wouldn't mind hearing to drift off to sleep.
@Johannes most probably an issue with the power supply. Can you please contact firstname.lastname@example.org? They will assist. Thanks
@kello: my Kello completely stopped working... screen is black. No reaction. Unplugged it and replugged after a while but unfortunately nothing is happening. Kello app can not find a kello nearby. Can you help me out or give me some advice? Please, I love my kello!
@Tristan Gonzalez, thanks! You can actually rename your Kello, see the steps on http://help.getkello.com/article/71-how-can-i-change-the-name-of-my-kello
As far as Google Cast Audio we are thinking about it for a future version of Kello (it requires a change in Hardware)
Great product, we love it! Two suggestions/requests:
1. We have two Kellos, and since they are on the same wifi network it can be difficult to tell them apart (a problem as pairing to our phones often lapses). It would be great if we could rename the units to distinguish them more easily.
2. I think Chromecast audio support would be VERY useful.
@Kello @Stefan sorry that I haven’t answered earlier: like Kello team suggested I unplugged/plugged and that solved the problem. Would like to repeat that I am really really happy with the product and the support! So glad I supported this :-)
@johannes have u tried turning off all ur lights in the room and then trying the option? The support told me that there is a light sensor in kello which turns that option and the option of dimming ur kello off.. it's only available when it's dark in ur room
Hey Aizat, let's follow up in PM. Thanks.
Hey Kello team, I still havent received my Kello just yet. Have you guys shipped out to Malaysia yet?
@Johannes, thanks! As of now, we don't sell white power plugs but the one Kello uses is quite standard, it should be easy to find. Regarding the "turn off screen when dark", have you tried restarting Kello (unplug/plug)? If you still have the issue, can you contact our support team on email@example.com? They will assist
Hi! Thank you for the FW update! Also i received a new power plug! I am very thankful for that. I liked the white one more than the black but I think that’s my individual point of view. But if you are selling white power plugs I would think of buying one (possible?)?!
One minor thing: since the firmware (or iOS update?) the function „turn off screen when dark“ is not working anymore. Anyone else having this problem?
(and I just hit tab, of course). So we'll let you know once Kello is back in stock! Thanks!
@Jay: right now 50% of all devices have the update and it's growing day by day. We're taking this slow to make sure nobody has issues with updating their Kello, but it should be finished by the end of this week.
@Kelly: we were a bit caught off guards by how fast our stock lasted! We won't have any unit in stock before beginning of next year. We'll let you know once we're b
Was hoping to buy one for a Christmas present. Congrats on being sold out. Yay for you. sad for me. Any idea when you'll be restocking?
Kello OS Update?
No. No Notification in the App.
Firmware is 20170704_040948_dfd1f8c
@Stefan: thanks for the report.
@Jay: interesting. Did you get the update we're currently pushing?
I had a new bug this morning.
The alarm starts normal with Spotify song. After hitting the snooze button the sound stops but the alarm animation was still on the display
I had a weird bug this morning. My kello woke me up with a mix of my playlist and the fail safe sound thus generating some crackling. I snoozed it. After the snoozing was over my playlist played but not as an alarm. Kello turn off my alarm by itself and played my song like normal music. I had to turn it off on the device itself (i normally use the all to turn off my alarm) and it showed the music pause item. Just for ur troubleshooting loggs.
@Kelly Jenken: thanks for the kind words! A lot more sounds are coming very soon. On the other hand, the second point is a bit harder to do right. As far as Apple Music is concerned, we will integrate it as soon as Apple opens it up to 3rd party device makers.
Been using my Kello since I got it and I love it! I might have to buy one for my boyfriend for Christmas because he likes it too.
A couple of thoughts after using it for a few months:
1. I wish there were more options for sounds, and ones that were more music like Zen rather than nature sounds.
2. It would be nice if the alarms set would sync with the calendar app or if the alarm icon would appear on my phone
3. Also hoping that one day Apple music can work with the Kello
Overall, really great product! This was my first kickstarter and I feel like I picked a winner.
@Annie: shoot us an email (firstname.lastname@example.org) stating which OS you use (iOS or Android) and we'll add you to the IFTTT beta.
@Stefan: could you send an email to email@example.com stating is you use Spotify or Deezer? We're currently testing an update that should help with this issue and we'd like you to test it. Thanks.
Lately I've the problem that Kello only plays one song, both when it's waking me up and when I put the program 'play music to fall asleep'. After the first song the audio just stops.. this morning again.. the display shows the LEDs that run up but there is no sound anymore..
@kello would it be possible to integrate with IFTTT: when I leave the house, music goes off
@Mister Jay we're still working on it but it's coming soon!
@Valentino Racki can you please firstname.lastname@example.org if not done already? Thanks
When will we get the update? :)
Hi, I noticed the same issue as many have written regarding the humming sound coming from the power supply unit, it is quite annoying so if it's possible to replace it would be great, otherwise the device works ok.
We'll consider it for one of the next releases of the firmware ;) Thanks.
+1 for more alarm space :)
Would you guys consider adding more alarm space. Unlimited maybe? Sometimes on important days I set about 10 alarms, and I still do miss my flight. Don't ask me how... But it happens. Lol