kerni99 brings up bright sunny day mode - what I'd like here in Florida for day rides is a detachable visor to keep the sun out of my eyes and off my nose! The bright mode idea is brilliant! Not looking forward to having to decide which helmet to take for my ride down the Danube later this summer!
Just a request. Could you add a “Bright-Summer Day-Mode”? In full sun I don’t want to switch on front and back lights. But I would like to use the flashing lights and the brake light. Would this be possible?
I got mail from the Lumos team to confirm my adress, name etc so they could proceed for shipping. So I thing This was my fault . I thank the Lumosteam for the answer to me. Now I can wait for my helm...
I've been using my Lumos helmet for a couple of months now and so far I've been very impressed.
Having backed over 50 Kickstarter projects, I regard the Lumos as the most successful project I've backed, despite the project running a little behind schedule. It was great that you responded to feedback during the campaign (e.g. the position of the remote buttons), and ended up delivering an excellent quality product.
The only (very minor) issue is that I've experienced so far is that the black covering started separating from the foam padding at the front of the helmet after just a few weeks. If it starts to really bother me, I noticed that you sell additional sets of padding, and I'm guessing it's possible to buy generic padding from bike shops.
I just thought I'd mention it in case other people have experienced the same issue. If so, maybe something to consider for your next version...
We have been trying to reach everyone who is missing their helmets individually over the past months through the email addresses associated with your Kickstarter accounts/Lumos Helmet pledges. We are very sorry if you have not received our emails.
The common question here is "where is my helmet?” . There are 2 possible options if you are still missing your helmet 1) we have not received confirmation of your delivery information through the final survey (sent in November and resent monthly since then) or 2) The delivery has failed due to some unforeseen reason.
In both situations, we would ask anyone who is still missing their helmet to email us on support@lumoshelmet.co so that we can fix the issue. Our response time currently on that channel is 1-2 working days. The support email is also the best channel to reach us for any other issues.
Hey guys, have been using the helmet over the winter now. I'm still impressed and very happy about it!
The only thing that doesn't work like i expected is the brake-light feature (especially on rough roads).
One idea to improve this: If the mount (for the remote) would have an additional input, one could use external brake switches. (For me: i would replace my magura braking levers to magure e-bike braking levers - they have a switch to indicate that the brake is activated)!
I'm looking forwarad to hear your feedback.
Thanks a lot and greetings form Reutlingen / Germany
Stefan
Still have not received my helmet. This is an unacceptable situation, the lack of communication from them is very disappointing. Nearly time to lawyer up!
I have finally received my helmet and I am very impressed, it is very comfortable and functional.
The only comment I have is when powering on the helmet and connecting to the turn switch, this is a bit fiddly. Great job team, cheers Brent
Dear Lumos team, I'm backer #4,465.
Sent kickstarter messages at Jan 2017.
None replied and helmets not received.
Can you give some update on delivery?
Dear Lumos team, I'm backer #2511 with two helmets. Emails for support sent, and kickstarter messages too. None replied and helmets not received. Can you give some update on delivery?
#3449 It long time /Now l got my helmet T-T / Who miss helmet / Can you check old e-mail register kickstarter or edit address and send e-mail to support lumos team / Thanks for all / Welcome to thailand Lumos Helmet ~_~
Thanks for your "report"...I just tried it your way and hope it will work out finally...
It is so frustrating to just be ignored by those people. Thats not what you call customer serivice.. Especially its not that we are 134234635673 people. Here are just like 7000 backers total, not even a thousand wrote a comment. It will take them like 20 minutes to give us an short update...But no, lets keep those backers waiting with nothing to know
There is a second survey they sent out 1.5 months ago that needed to be filled out. If you haven't gotten it send an email to "support@lumoshelmet.co" with the subject of "Kickstarter Backer Order".
It will take 1 week for them to respond to you and they should have linked in the new survey.
Once you complete the survey you have 1 month (maybe more) to wait until your helmet will just magically show up.
Please note that you will NOT receive any tracking details or communications from the Lumos team of any kind so don't expect any. If it has been > month you may want to try and contact them through email again. They don't respond to kickstarter messenger, you it's not worth the effort.
I just got mine and it looks like it was worth the wait.
I had an earlier post re. issues with custom payment. I just want to thank Lumos for the quick advice which allowed me to quickly solve the issue. Great service!
I have not received my helmets plus I did not get a follow up email and you guys dont reply to messages, how do I find out the status of my helmets?????
UPS just informed me that I have to pay Duty and Tax: 35.61 EUR. So I cannot pick it up at an UPS access point around the corner but only at their base which is way off... too bad!
Cet espace vous sert à encourager le contributeur et à échanger avec les autres contributeurs.
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Afficher les commentaires plus anciensAnn Marie Pfohl
Superbacker
le May 24
I love my helmet and have received compliments on it.
John Meynardie le May 24
I too have not received mine.
Kenneth Cook le May 23
kerni99 brings up bright sunny day mode - what I'd like here in Florida for day rides is a detachable visor to keep the sun out of my eyes and off my nose! The bright mode idea is brilliant! Not looking forward to having to decide which helmet to take for my ride down the Danube later this summer!
kerni99 le May 18
Just a request. Could you add a “Bright-Summer Day-Mode”? In full sun I don’t want to switch on front and back lights. But I would like to use the flashing lights and the brake light. Would this be possible?
Philippe Dejonghe le May 18
I got mail from the Lumos team to confirm my adress, name etc so they could proceed for shipping. So I thing This was my fault . I thank the Lumosteam for the answer to me. Now I can wait for my helm...
Narathip Yothasiri le May 15
I still did not received my helmets. Please explain!
Gerard Lelliott le May 15
I have not received mine either how do I find out when you posted it
Robert Tobin
Superbacker
le May 9
I was wondering about delivery for my helmet. I haven't received it yet and I am curious about timeline.
Thanks
Philippe Dejonghe le May 8
Help, in Belgium,I did not yet receive my helm, Help.
Mark A le May 3
Hi,
I've been using my Lumos helmet for a couple of months now and so far I've been very impressed.
Having backed over 50 Kickstarter projects, I regard the Lumos as the most successful project I've backed, despite the project running a little behind schedule. It was great that you responded to feedback during the campaign (e.g. the position of the remote buttons), and ended up delivering an excellent quality product.
The only (very minor) issue is that I've experienced so far is that the black covering started separating from the foam padding at the front of the helmet after just a few weeks. If it starts to really bother me, I noticed that you sell additional sets of padding, and I'm guessing it's possible to buy generic padding from bike shops.
I just thought I'd mention it in case other people have experienced the same issue. If so, maybe something to consider for your next version...
mark james le April 24
Still
No response even by email. Disappointing
mark james le April 22
Hi any further update on my helmet after my email you last week
mark james le April 17
Hi still
Received my helmet. Delivery to singapore ?? Please advise
Hugo Armando Ovalle le April 17
Can you please update us on the shipping.
Drew Armstrong le April 14
I still have not received my two helmets.
Hugo Armando Ovalle le April 5
I have posted here, sent emails, I filled the final survey months ago and still not even an email or reply to comments on where the helmets are.
Lumos Helmet Créateur le March 28
Hi everyone,
We have been trying to reach everyone who is missing their helmets individually over the past months through the email addresses associated with your Kickstarter accounts/Lumos Helmet pledges. We are very sorry if you have not received our emails.
The common question here is "where is my helmet?” . There are 2 possible options if you are still missing your helmet 1) we have not received confirmation of your delivery information through the final survey (sent in November and resent monthly since then) or 2) The delivery has failed due to some unforeseen reason.
In both situations, we would ask anyone who is still missing their helmet to email us on support@lumoshelmet.co so that we can fix the issue. Our response time currently on that channel is 1-2 working days. The support email is also the best channel to reach us for any other issues.
Ride Safe!
The Lumos Team
Philippe Dejonghe le March 27
I have not received my helmet...
Hugo Armando Ovalle le March 25
I have not received my helmet.
Kupfermuetze le March 25
Hey guys, have been using the helmet over the winter now. I'm still impressed and very happy about it!
The only thing that doesn't work like i expected is the brake-light feature (especially on rough roads).
One idea to improve this: If the mount (for the remote) would have an additional input, one could use external brake switches. (For me: i would replace my magura braking levers to magure e-bike braking levers - they have a switch to indicate that the brake is activated)!
I'm looking forwarad to hear your feedback.
Thanks a lot and greetings form Reutlingen / Germany
Stefan
Joel Hynoski le March 23
Still have not received my helmet. This is an unacceptable situation, the lack of communication from them is very disappointing. Nearly time to lawyer up!
Michael Meehan le March 21
Ordered this July 2015 and still haven't received. Total rip off.
KB
Superbacker
le March 17
Hi creator is the accelerometer function with auto brake light when braking is that available or do I activate it using any button.. Thank u guys
Brent Watson le March 15
I have finally received my helmet and I am very impressed, it is very comfortable and functional.
The only comment I have is when powering on the helmet and connecting to the turn switch, this is a bit fiddly. Great job team, cheers Brent
Marcus Tse
Superbacker
le March 5
Dear Lumos team, I'm backer #4,465.
Sent kickstarter messages at Jan 2017.
None replied and helmets not received.
Can you give some update on delivery?
Lee Yie Zhe le March 5
I have reported to kickstarter.
Lee Yie Zhe le March 5
I'm backer 4,593
Why didn't u reply the message? I didn't get the final survey and no updates from u guys?
백종윤 le March 5
Anybody here?
It's been a year and a half since I ordered.
I don't know if there's a helmet left.�
If undelivered, please give me a refund.
I'm tired of waiting��
Piotr Żółtowski
Superbacker
le March 4
Dear Lumos team, I'm backer #2511 with two helmets. Emails for support sent, and kickstarter messages too. None replied and helmets not received. Can you give some update on delivery?
Nopparat Songsakaew le March 4
#3449 It long time /Now l got my helmet T-T / Who miss helmet / Can you check old e-mail register kickstarter or edit address and send e-mail to support lumos team / Thanks for all / Welcome to thailand Lumos Helmet ~_~
Philippe Dejonghe le March 3
When When When? I will receive my order?
Or Why Why Why? Didn't I receive it untill now!
C'est triste ...
Narathip Yothasiri le March 2
Backer number 2901?
I still not receive this order. !!!!
Benjamin Fessler le February 28
@Aaron L Tobison
Thanks for your "report"...I just tried it your way and hope it will work out finally...
It is so frustrating to just be ignored by those people. Thats not what you call customer serivice.. Especially its not that we are 134234635673 people. Here are just like 7000 backers total, not even a thousand wrote a comment. It will take them like 20 minutes to give us an short update...But no, lets keep those backers waiting with nothing to know
Aaron L Tobison le February 26
For everyone waiting for a helmet:
There is a second survey they sent out 1.5 months ago that needed to be filled out. If you haven't gotten it send an email to "support@lumoshelmet.co" with the subject of "Kickstarter Backer Order".
It will take 1 week for them to respond to you and they should have linked in the new survey.
Once you complete the survey you have 1 month (maybe more) to wait until your helmet will just magically show up.
Please note that you will NOT receive any tracking details or communications from the Lumos team of any kind so don't expect any. If it has been > month you may want to try and contact them through email again. They don't respond to kickstarter messenger, you it's not worth the effort.
I just got mine and it looks like it was worth the wait.
Good luck everyone who is still missing theirs!
백종윤 le February 25
Why wouldn't you say anything?
When can I get it? It's been a year already.
I did not receive your e-mail and wonder if you knew my address.
Murphy NG le February 23
When shall we receive the helmet?
Murphy NG le February 23
When shall we receive the helmet?
Ivan le February 21
Hi, with the helmet - does it mean to flash the red light when slowing down or not?
Michael Meehan le February 17
I haven't received my Helmet
Alice le February 16
I haven't received mine either!
Murphy NG le February 16
When shall we receive the helmet?
Erica Gulseth le February 15
I never got my helmet.
Simon Gordon le February 13
I had an earlier post re. issues with custom payment. I just want to thank Lumos for the quick advice which allowed me to quickly solve the issue. Great service!
Prasert Prapanoppasin le February 12
My helmet already arrived the alternative address. Thanks!
Hugo Armando Ovalle le February 10
I have not received my helmets plus I did not get a follow up email and you guys dont reply to messages, how do I find out the status of my helmets?????
Oscar A Galvan le February 9
When am I going to get my helmet?
Benjamin Fessler le February 9
Dear Lumos Team,
I have not recieved my helmet yet.... Please give me some information
Nopporn Jampangoen le February 8
When will you return my money?
Paul Keaveny le February 7
Hi Lumos Support,
I've sent 3 emails to support@lumoshelmet.co requesting more information about my helmet as I do not have it.
I have had no response from you guys.
?????
Please can you help me with this request
Martin Gerken le February 7
UPS just informed me that I have to pay Duty and Tax: 35.61 EUR. So I cannot pick it up at an UPS access point around the corner but only at their base which is way off... too bad!