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Magnet Comic: A Custom Magnetic & Dry-Erase Comic Strip's video poster
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A customizable comic strip that lets you create your own comics using magnetic characters and a dry-erase marker. Read more

Somerville, MA Comics
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This project was successfully funded on December 16, 2012.

A customizable comic strip that lets you create your own comics using magnetic characters and a dry-erase marker.

Somerville, MA Comics
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Magnet Comic Update - May 2014

7 likes

Hi all,

I wanted to post an update about the status of the orders. First, my apologies to the international backers as I have pushed you to the back burner a couple times throughout this process and that wasn’t fair. The logistics and costs associated with international shipping were much more complicated than I had anticipated.

U.S. Shipments

  • 100 remaining shipments
  • Target date to ship all remaining U.S. packages = June 6, 2014
  • Includes all custom artwork / additional items / etc.

International Orders

  • 380 remaining shipments
  • I'm negotiating with a European fulfillment center to bulk ship all of the packages to them, to be distributed throughout the region. I am hoping to sort this out no later than June 13, 2014 so expect another update on this option soon.
  • Asia, Australia and South American orders will be shipped by June 13, 2014 as they are far fewer and more manageable.
  • I have also had a number of international orders returned to me, so I'll be reaching out to those backers this weekend to see whether that was due to customs or a change of address.

The main issue with international orders was that I had budgeted about $12 for shipping due to the original weight of each item (and my overly optimistic estimations), but with the Kickstarter add-ons which increased weight as well as exact destinations, the actual shipping costs to each individual international backer about $25-$30 per order. I do not have the money to currently ship these at the 2-3 times what was accounted for in the Kickstarter. That leaves me the following options:

  • Put shipping on-hold while I research a more affordable shipping method
  • Restrict the flow of shipping to something I can afford by adding my own personal funds - (how I've currently been operating)
  • Ask international buyers for more money to cover the shipping costs

I would rather not ask anyone for more money, especially since you've waited so long for these rewards, but I may make that option available on a voluntary basis. I've had a number of international backers ask if they could pay more to expedite their shipping so I'm going to look into an easy way to facilitate that for those interested.

As it stands, I am just hung up on physically shipping the international items out due to the dramatically more expensive shipping rates. As I have stated through this entire process, every backer will receive their reward. I am not trying to rip anyone off and the project as a whole is about 75% completed. I understand the frustration with a project that is a year overdue, but I ask that you continue your patience a little while longer as I continue to ship the rewards to you.

Thanks,

Erik

James Kooi, Chris TiMaG #14 L, and 5 more people like this update.

Comments

    1. Creator Mike Morrison on July 4, 2014

      Erik, you have used up all the good will we had - save your profit & refund

    2. Creator Stefan Schober on July 2, 2014

      "International Orders: 380 remaining shipments. I am hoping to sort this out no later than June 13, 2014 so expect another update on this option soon."

      Hey, it's july and i haven't heard ANYTHING. How hard can it be?

    3. Creator Justin Varney on June 29, 2014

      Any update?

    4. Creator Matthew Nelson on June 29, 2014

      I live in the same city you live in... I haven't received anything yet. I messaged even offering to pick it up in person and never heard back :-/

    5. Creator John on June 23, 2014

      I've moved twice since this Kickstarter began. I haven't received anything, but have confirmed address changes last year and this year. When should I expect delivery?

    6. Creator Britta Carlson on June 22, 2014

      I live in Pittsburgh, PA and I still haven't received anything. I also moved a year ago and have not had any of my emails responded to. If the magnets get shipped to the wrong house I am going to be absolutely furious. PLEASE RESPOND FOR THE LOVE OF GOD!!!

    7. Creator Britta Carlson on June 22, 2014

      I live in Pittsburgh, PA and I still haven't received anything. I also moved a year ago and have not had any of my emails responded to. If the magnets get shipped to the wrong house I am going to be absolutely furious. PLEASE RESPOND FOR THE LOVE OF GOD!!!

    8. Creator KR on June 18, 2014

      Did the domestic orders go out on the 6th? Still haven't received anything.

    9. Creator Angus Booker on June 17, 2014

      I'm from Australia, happy to pay more for shipping if this will help.

    10. Creator Alina Collard on June 10, 2014

      If any Backers in Perth, Western Australia, I would happy to be a hub for collection. I bought this for my sons 8th birthday.... he will be 9 next month, please hurry...

    11. Creator spudart on June 10, 2014

      I love my Magnet Comic. I work at a comics syndicate (Tribune Content Agency) and we have it hanging up at work. I've been taking photos of the comic strips that my coworkers have been drawing. One of these days I'll post them to flickr. :)

    12. Creator Matthew Gruba on June 10, 2014

      Hi Erik,

      Thanks for the update, as an Aussie backer, I would also like to offer to pay the extra shipping. Let us know what the difference, and give us a way to pay.

      Cheers,
      Matthew

    13. Creator fr on June 9, 2014

      Hey Erik what's up man!!! Sooooo it's the 9thhhhh. They got sent out right????????? Please let us know if it got sent out. Again. No worries if issues happened, but ya GOTTA say something.

    14. Creator Peg Y on June 4, 2014

      I'm one of the domestic shipments still pending. If mine truly goes out on 6 June, it may arrive on my birthday next week. That would be an unexpected delight! I hope you are able to keep on schedule-I'm sure you're ready to be done with this as well.

    15. Creator Christian Stettler on June 4, 2014

      Erik, I would also pay my shipment to Switzerland.

    16. Creator Mike Morrison on June 2, 2014

      Erik
      happy to pay extra for shipping... but you must stick to deadlines and commitments
      the lack of communications has undermined our trust. esp as some of us have gone for the long terms so will expect additional shipmenmts

    17. Creator Claire Kelly on June 1, 2014

      Happy to pay the extra cost to Australia.

    18. Creator Laetitia V on June 1, 2014

      Yay for the update ! Hold on, Erik, you are nearly there :) Glad to read more from you. I am an international backer, and I would gladly pay for the extra cost. Cheers !

    19. Creator Jonas Rhudin on May 31, 2014

      No problem to pay more for shipping.

    20. Creator Rob Docherty on May 30, 2014

      Glad to hear production is at least complete - thank you for the update. Might I suggest you sort the international items by country and then territory and find out how much it is to post to each and publish this information here.

      Once I receive the item, I shall happily pay any extra costs you've had to incur. Does that sound fair?

      Impatient as I am to receive the item, I don't want you to be out of pocket due to an administrative oversight.

    21. Creator kenshinjeff on May 30, 2014

      Hi Erik, I'm an international backer and I would gladly pay more for you to ship my items out. In fact, if there's any other backer here in Singapore, I would not mind setting up a collection point so the rest of the people here can come collect it from me. I'll drop you a PM with the same message.

    22. Creator Chris on May 30, 2014

      I could change my shipping address from CANADA to a USA address.

    23. Creator Kat Nicholson on May 30, 2014

      Thanks for the update! :) Happy to ad extra for shipping or happy to wait, either way. - Good luck getting it all sorted! x

    24. Creator Mark Wheadon on May 30, 2014

      380 international shipments remaining. It would be useful to know what rate Erik is shipping these out at whilst he's "Restricting the flow of shipping to something I can afford" but based on past performance I'm not holding my breath waiting for an answer.

      I suspect the international shipments basically aren't happening at all at the moment.

    25. Creator Justin Unsworth on May 30, 2014

      Hi Erik

      I'd certainly add the additional cost of shipping to my pledge in order to get closure on the project. However ... it's worth saying that as the international backers have been left till last I'd be a bit worried that I throw more money at it only to wait even longer ...

      Just sayin'

    26. Creator Nicholas Stockdale on May 30, 2014

      Happy to pay. As someone else suggested, I would be happy to consider acting as a redistributor.
      It may be cheaper to bulk ship all uk rewards to one location, and then I would forward all of the individual items to the addresses you want. Let me know the package dimensions and weights - I can let you know the cheapest domestic solution - if that works, you can bulk ship one large package to the uk. That'd be easy to work out. If it's still too expensive, then you can still go to your backers for more cash.
      Nick
      Nick@ninetypercentunused.co.uk

    27. Creator Sven Schirmer on May 30, 2014

      Dear Erik, if you have my package complete and ready for shipment, send me an email and I will send you the difference between US shipment costs + 8 $ I already paid and the actual costs of USPS for international shipment via Paypal. No big deal for me as long as I will be sure to get my pledge afterwards.

    28. Creator Oliver Pospisil on May 30, 2014

      Hi Erik,

      miscalculation is common on these kinds of projects. My best advice is that you do not that the burden on your own. Ask the international backers for advice. You might be positively surprised.

    29. Creator Charles Tsai on May 30, 2014

      Can I change my shipping address from Canada to U.S.?

    30. Creator Gemma on May 30, 2014

      I'd be happy to cover the extra cost too. I know what its like to get caught out by the price of shipping. And with all those hand crafted items, I understand that its taken a while to get everything ready to fulfil. Especially if this isn't your day job! *hugs* and understanding, G.

    31. Creator Michael Pekin on May 30, 2014

      happy for you to ask for more to cover the cost (Australia)

    32. Creator Neil Enock on May 30, 2014

      I ship 100+ shipments/week literally all over the world, mostly smaller packages. Give me shout during business and I can give you some options. I may be able to cost effectively trans-ship for you or just give you some pointers. Thanks, Neil neil@itinkr.com

    33. Creator Andreas Schindler on May 30, 2014

      Shipment cost should be manageable. Rather ask someone in the countries to manage shipment for you per country. Gets much cheaper and customs would be less.
      Those constant delays are really getting annoying. How many years are we waiting now?

    34. Creator Muhamad Haiz Shamsudin on May 29, 2014

      Thanks for update, Erik! I would like to see this come through for you too, so let's work something out together. Cheers!

    35. Creator NickS on May 29, 2014

      Thanks for staying with the project; I know it's been a long haul for you.

      As one of the remaining domestic backers, I say I'm still looking forward to seeing them, and I'll be happy to receive them whenever that happens.

    36. Creator Arnd Layer on May 29, 2014

      You know, AS an international Bäcker, I always look very carefully at the shipping costs. With shipping costs near the pledge amount I wouldn't have pledged at all.
      So what about option 4, refunds? I have to admit that I feel offended being treated as a 2nd class backer. Remenber that I've already had to invest more than Americans when I backed the project, but then I did knowingly. You may have asked all backers to chip in. That would have made a difference.

    37. Creator Stephan H. Wissel on May 29, 2014

      Hi Erik,
      logistics can be a PITA. I'm happily cover the extra cost, after all I'm not in for a bargain, but a unique piece of handcrafted art. And artists need support. Tell me how much and where to pay

    38. Creator Nathanael Coyne on May 29, 2014

      Shipping costs always catch me out too — happy for you to ask for more to cover the cost (Australia)

    39. Creator fr on May 29, 2014

      Thanks for the update. If the domestic June 6 order hits a snag, please let us know. Don't leave us hanging.

    40. Creator Chris TiMaG #14 L on May 29, 2014

      Hi Erik, same as Paolo.
      Is sending my L.E.1 going to be a problem shipping? If it is, send me a message, we may be able to work something out as long as you throw in extra magnets.... wink, wink.

    41. Creator Ken Hargreaves on May 29, 2014

      Thanks for the update. Nothing about Canada in that update, is there count and date for us?

    42. Creator Paolo Productions on May 29, 2014

      I was wondering about this the other day. Thanks for the update.