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An open world, voxel-based, sandbox game blending the best elements of FPS, Survival Horror, Tower Defense and Role Playing Games.
13,876 backers pledged $507,612 to help bring this project to life.

Surveys and Getting the Game

Posted by The Fun Pimps Entertainment LLC (Creator)

Hey Survivalist’

There has been a lot of confusion how and when you Alpha Pledge Backers will get the game so here’s the skinny on it.

Amazon Payment Kickstarter Backers - Everyone who backed the game by Amazon payments with an Alpha pledge of $35 or more should have received a survey email last night. If not look in your spam or make sure you know what email is tied to your Kickstarter account. We sent them out and have received responses by about 60% of you on every pledge tier. Our understanding of the this is that all of the surveys must be completed and turned into the good folks of Kickstarter before they can give us your information. That said please fill out your survey promptly, thoroughly and accurately as a simple email typo, wrong name or address can prevent us from getting you the game. And if you bought one of the Alpha packs please know your friend’s emails and names as this can prevent us from getting you the game.

Paypal Payment Backers - Everyone who backed the game by Paypal with an original Pre-Order purchase or an Alpha pledge of $35 or more will receive in the coming hours or days an email with a registration key and instructions on how to register and download the game. We have not sent these out yet so don't think you've missed it. And you will not receive a poll email this is for amazon payment backers.

Emailing US - We apologize for any confusion on this and assure you that getting the Alpha download to all of you is our top priority! We are processing a lot of data and will get you all up and running as soon as possible! 

And for now we ask that you please do not email us as answering thousands of additional emails will prevent us from getting you the game. We ask you to be patient a little longer as we get you the game in the coming hours or days! 

Paypal Buy Page - And for those of you who have asked our PayPal Buy page will be back up today or tomorrow and stay up after Alpha release for everyone to still buy the pledges they want including Alpha.

 You stay cool!

The Fun Pimps


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    1. Jalister on

      My point is, tracking down the 40% isn't worth the time.

    2. Jalister on

      There is no way that all surveys have to be turned in before a project can get that data. There are too many variables that could hold up rewards from everyone else. Vacation, loss of internet, never checks emails, dead, and so on.

      Torment has 74,405 backers. Do you really believe that Kickstarter would hold up everything because 1 backer did not respond?

    3. Missing avatar

      Andrew on

      I hope they can figure this survey system out, I doubt every last person would have to complete it for them to get the information from the surveys. Let's hope kickstarter can help them out with their email.

    4. Ryan j. Burke on

      Look at sll of you. You gain information on what's going on and then you try to tell them how to do there job. You better hope there are no repercutions for that. You should all be more careful and a lot more greatful. If the dev team says that only 60 % of the people have done the survey then its time for the masses who are complaning to put there poweres ellse were hunt down those other 40% some one start a comment point. Its very easy. You coild even do a complet survey number chain were people post saying there a number. 1.

    5. Missing avatar

      Petter Tallhed on

      Alexander Horch, read your E-mail. " And if you bought one of the Alpha packs please know your friend’s emails and names as this can prevent us from getting you the game. "

    6. Missing avatar

      Robert Keller on

      Does that mean that the ones of us who did fill out the survey promptly last night will be getting their codes the same time as the paypal ones, "in the coming hours or days an email with a registration key and instructions on how to register and download the game" I really don't think that a few people not doing the survey would hold everyone else hostage from getting their code.
      Also, why does it say in the coming hours or days, they should know if it will be in a few hours or days, wouldn't you think?

    7. Missing avatar

      Alexander Horch on

      I'm being asked for buddy 1 - email 1 - buddy 2 - email 2 - ....

    8. Missing avatar

      Alexander Horch on

      I really need to know so i can fill out my survey accordingly ... can I claim all 4 (the alpha clan) copies for now and distribute them later or do I have to send them to my buddies now?

    9. Christoffer on

      The creators should check the link David Redegren posted. Reposting here:

    10. Untitled Kitten

      60% guys? really? Can you post the 40% publicly so that we can pester them? :)

    11. Jalister on

      TFP does not have to give any refunds to backers yet, so please don't flood them with requests to do so.

    12. Missing avatar

      Andrei Pop on

      So for people that pledged by amazon, and one single mofo doesn't fill out his survey, the rest of us will be held behind because of that?

    13. sutekiB on

      I completed the survey as soon as I got it. One thing though, I didn't click the link in the email, I did it directly from KS - it notifies you of a survey request with a yellow banner at the top. That makes no difference right?

    14. Missing avatar

      Brad Timms on

      I guess u could get a refund then buy with PayPal on fun pimps home page

    15. Jalister on

      I'm giving TFP the benefit of the doubt, this is their first Kickstarter. My previous comment was just to state I believe they either have the wrong information, or have be given the wrong information, and to follow up on it. I'm not one of the backers that demands I get my game yesterday, or even today.

      To the backers...
      The 1st rule of Kickstarter, almost no projects deliver on time.
      The 2nd rule of Kickstarter, almost no projects deliver on time.
      The 3rd rule of Kickstarter, you are not pre-ordering anything.

    16. OtakuKnight on

      I do not mind waiting, and anyone spamming their emails or whining should stop.

      However I do expect honesty, accurate information, and proper preparation. So far I have seen a lack of that in the recent correspondence from the team. I honestly don't think I am being unreasonable to expect those from a kickstarter project.

    17. Missing avatar

      TheLocalMilkMan on

      @Andres Oskarsson

      Clearly your interpretation skills are lacking, there is a post board here at their disposal explaining several different ways to help the situation.. i just don't think sending a e-mail to kickstarter is the fastest way to fix the problem.

    18. Dustin Tigner

      Thanks for letting us know. Hope you guys figure out the data problem with Kickstarter. Very excited to play this game with my friends. :)

      Everyone has a right to be dissatisfied. Perhaps the alpha should have been marked for the 17th or 18th. This is new territory for the company. Please be a bit patient and understanding. It's okay to be a little upset, though screaming bloody murder seems a bit over the edge.

    19. Missing avatar

      Harrison Burke on

      @Amy LittleChild For some reason Amy, people would rather tell the whiney people to shut up. It would appear we haven't paid for a service. I mean, my card got charged, and I have $50 less dollars in my bank account... so that seems like paying.. but with KS, they take your money and, according Daniel Newby, we just have to wait for future rewards maybe. People just can't understand that when someone indicates, not promises, indicates that you will receive something for the money that you gave them then you should complain... cleary I should just be happy that my money is gone and that I will get something sometime... which.. wait.. isn't there a smaller backer plan for that? IF I wanted to wait couldn't I have pledged less money?

    20. Henrik Danielsson on

      @The Fun Pimps. If impatient morons are spamming your email address, why not bring them in on the team and let THEM handle the flood for a while. ;)

    21. Missing avatar

      Alexander Horch on

      Can anyone here tell me whether I can get all 4 "keys" (alpha clan pledge) to my own email adress and give them to my friends for christmas or whether I have to get their email adresses now so those are linked to their accounts?

    22. Missing avatar

      BaumJOHN on

      @Daniel Newby
      Thanks, something like that had to be said.

    23. Missing avatar

      amy littlechild on

      Dont want to sound nasty dev but even what you say now i not true as i said in other post my uncles kickstarter project that did not have to wait for 90 % surveys to be sent back before giving out what backers paid for and devs promised ? Dont you think that would be a major flaw if that was true millions would go crazy, it does not work that way no % is needed at all so why lie ?

      Creator The Fun Pimps Entertainment LLC 26 minutes ago
      Guys I don't know exactly what happens to the surveys or if all backers need to complete them or they wait until 95% are in. All I know is I can't get your data form Kickstarter yet. This is the truth. I am emailing Kickstarter on this feel free to do so as well to speed this up.
      Our apologies as this process is new to us too and there's not a lot of information on it
      The Fun Pimps

      That is nonsense i am afraid ! what you think that 100 people dont send surveys back then another 13,000 people get blocked out ! lol kickstarter would never ever exist is that was true.

    24. RyanAvx on

      Don't worry Daniel, the lot complaining are probably the immature Minecraft kidz.

    25. Daniel Newby on

      All of you lot complaining in the comments are disgusting.
      As for those claiming they 'paid for a service' - you're very incorrect. Kickstarter is a crowdfunding system, you aren't paying for anything. You're supporting projects you believe in for the promise of future rewards.

      "Estimated delivery: Aug 2013"
      By all means show up to make the same complaints in September but for the love of Zeus put your toys back in the pram and grow up!

    26. Maxeren on

      Again the kindergarden cries... Give the devs a break ffs!

    27. Missing avatar

      David Dunnell on

      Andres Burke is right we all pledged and kickstarter clearly stated that all obligations to finish the product fall upon the Dev, by this explanation the game could still fold up and not make it to final release, we all took the risk. Definetly a mistake/misunderstanding, Fa sho we are gettin alpha soon, just didn't realize the kickstarter process was like this.

    28. Dead Workers Party on

      note to the pimps: please just get the current answers, put them in a db, add a flag for contacted, and serial number for the game... then send them out. Then do another batch tomorrow with the diff. The KS faq says you have this power, so please use it. Thank you : )

    29. Missing avatar

      Austin Fetsko on

      Honestly, I don't think it's fair that we have to wait. It could take weeks for every single backer replies to the email. I think we have waited long enough...

    30. Missing avatar

      Andrés Óskarsson on


      One day, one day since it was funded. One... DAY! And you're already complaining about a lack of support!? Seriously, what is wrong with you people?

      I joined this comment section to share my excitement for the game, maybe talk about with some people, because i too, can't wait. But i'm not going to be an ungrateful ahole about it.

      Now you've managed to upset me, so i'm going to leave this comment section and wait for my e-mail without making more fuzz like a decent person.

    31. Missing avatar

      amy littlechild on

      Quoted From " Gareth Tamlyn 3 minutes ago
      hey fun pimps here is a pr tip, be honest if you are having problems rolling the game out just tell us. you and everyone here knows that you do not have to wait till you get or the surveys before you can release. "

      I can confirm that saying that thay need the surveys before thay releaseto us is not actualy true ! I dont know why you are lying Fun Pimps, but i am very very dissapointed indeed with this nonsense. If you are having other issues just be honest ? There is reason that you dont just send all us who have put faith in your dev team the alpha keys and download ?

      I really dont see what the big problem is fun pims. Just be honest with us .

    32. J. Glenn Snyder on

      Kickstarter is not a store. You did not buy the game. You backed a project.

    33. Missing avatar

      Kamil Boczon on

      Do you really think thy are going to type every single email in outlook or gmail web client... I'm pretty sure they are going to dump all email addresses into [my]sql database and run php/perl script that will generate and send out all emails. If script like that is ready then it is no more then 20 minutes of work for them (and few hours for script to send those 13k-15k emails)...

      Kickstarter is one to be blamed for delay and I truly believe it will take weeks if they need to have 100% surveys completed :(

      So who is going to start petition on ;)

    34. Missing avatar

      Andrés Óskarsson on

      @Harrison Burke
      You think this is something new? Games and other entertainment products get delayed all the time. There's no law breaking here, and by the looks of it, this seems to be a misunderstanding and/or an honest mistake that will no doubt be fixed.

      And by the way, they never promised you the game the second the Kickstarter finished. It also says here on the right side of the page "Delivery: Aug 2013. August isn't over yet.

    35. Jalister on

      I actually find it very hard to believe that all surveys have to be turned in before the projects get the details. In this scenario, 1 backer could prevent 13,875 from getting their rewards. Statistically speaking, it is actually probable that 1 of the 13,876 backers could have died since they backed this project. If that happens, I guess we are all screwed.

      I suggest checking with Kickstarter again.

    36. Shane Gorrell on

      Keep Calm, STFU,fill out your survey and then wait. Its that simple.

    37. Brian Bernor on

      I'm quite content on waiting. it'll come when its ready and when it does... it will be good :3

    38. Missing avatar

      Beck Robertson on

      Yuup, heading to Basic Training in a few weeks; was hoping to play this game before I left. Oh well.

    39. Aaron Silvas on

      I'm glad the Fun Pimps are experienced game developers, as this tells me they're likely seasoned to deal with the usual unforgiving tone of the vocal minority. Don't let the whiners get you down, they're just excited to get playin.

    40. Missing avatar

      Anthony V Roy on

      The Fun Pimps have done all they can its up to us to finish our surveys and send them so that the kickstarter company can give The Fun Pimps out info so lets do what we can so they can finish whatever they need to get our codes

    41. Missing avatar

      TheLocalMilkMan on

      From my point of view, there is $507,612 that WE have gave to SEE RESULTS! and we are not seeing results.. this IS THE only problem.

    42. Anthony Muscara on

      Stop saying days. Its upsetting... You guys crapped out on the July Release. I pre ordered this game months ago...before the Kickstarter...The Emails or how ever your going to get it to us...should have been done weeks ago. Pre-made keys. Or for the guys who preordered BEFORE kick starter. I dont care what these Noobs say about money stealing and what-have-you. Your not getting robbed and that's never pushed a game by saying it. Been waiting since july...let's go guys

    43. Missing avatar

      Gareth Tamlyn on

      hey fun pimps here is a pr tip, be honest if you are having problems rolling the game out just tell us. you and everyone here knows that you do not have to wait till you get or the surveys before you can release

    44. Jonathan Lee Merideth on

      @Harrison When did they ever confirm in stone the 16th? They said they would get as close to the 16th as they could, it's not their fault they need the surveys, read up on your facts.

    45. Missing avatar

      Scott Finlayson on

      sent an email to kickstarter complaining! will probably do nothing :(

    46. Missing avatar

      Brad Timms on

      @giovani well since u know them personally tell them to take a look in the link that was provided below. Also my deal with all this is don't make promises u can't keep. I guarentee half people would have not pledged 35 dollar tier if they would have known they had to wait on all surveys to be turned in

    47. Missing avatar

      Harrison Burke on

      @Jani Ya, its completely unreasonable that people who have paid for a service and then have been promised a delivery date, to just ignore the fact that the delivery date has come and gone and they still don't have WHAT THEY PAID FOR. This aren't people making demands, these are people who just want what they were told their money is going to buy them..