Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
A quick note: It has come to our attention that postal tracking numbers are re-used after a certain period of time. Going forward, we will not be able to address claims of orders not being received as there is no longer any way for us to confirm delivery. If you have any questions or concerns specific to your order, you will get the fastest response by emailing us at email@example.com.
I didn't received lens too. My address is correct. maybe could you please check it again.
As we have already shipped your reward twice, other arrangements will have to be made for your reward. I will email you with details.
my package never came.. maybe lost in transit or someone stole it, whatever it is i never received it..
@Chuang Wu Lung:
I sent you a message to get it sorted out!
I also haven't received my lens in Taiwan
My address is right. Please check it
Check out our latest campaign offering 2x, 4x, and 10x magnifications! http://kck.st/1yZxwqq
I haven't received my lens either in Russia.
My address is right.
Hi, I had ordered the "The Not-As-Early Bird BOGO Special" and have received the old model of the lens.
However i have not yet received the new lens, could you please give me an ETA on that?
Hi Denny, your reward shipped December 2. We'll be in touch shortly by email.
same here.. no lens after long time came in Indonesia..
my address is right.. please elaborate..
I haven't received my lens yet in Malaysia.
Let me know when can I get it.
@Francesco and Akshay: We have sent you messages to confirm your order information.
Same as Shawn and Akshay, I haven't received my lens either in New Zealand.
Hi there - Wasn't too sure how long I should wait before messaging you, but I haven't received my lenses yet? (New Zealand)
If you haven't shipped them, I will be changing my address very soon and can give you the new address
Hi Backers! All of you who completed the survey by December 15 should have received your reward by now by now. If you haven't, just send us a quick email and we'll help you sort it out.
I have not received my lens yet (New Zealand). Help?
I have gotten my 1st gen & replaced it due to a scratch on the lens.
Loved the performance of the lens.
But I have yet gotten the 2nd gen lens. Is there any way I can track my order?
Recieved mine today (indonesia), thanks... (^_^)
i still didnt get mine , can you please check if it left the us ^^ ?
it useally should take 2 weeks to arrive to dubai
Got mine last week ( china). Am loving it. Took some real close ups of eyebrows and sones. Fantastic.
Only thing is the elastic band is loose for my iPhone 5S; it slips off easily. I'll have to use it with a case then, as my current case has a cover.
Mine arrived today, all the way in sunny South Africa :)
I do like it, but fear that the life of the elastic will not be long lived.. :/
Aha, that did it. That's ridiculously close and not being able to focus any further out than that makes it useless to me unfortunately, but it's a neat toy for the few times you'd want that kind of extreme closeup I guess :) Thanks!
@Daniel: Have you gotten reeeeeaaaaalllly close? You'll need to be about 1 inch from the subject to focus. Lots of light will also help, especially in the beginning, while you're getting the hang of it. We've never seen a lens that couldn't focus, but some folks just can't believe how close they can get with Easy-Macro!
Tried mine on my iPhone 4 and it is just blurry at any distance (no, it's not because of movement). Tried cleaning the lens, no change. Help?
Mine haven't arrived yet...
Arrived and very pleased with it! Best kickstarter I've backed!
Havent received mine yet... If you have a tracking number would be great. Thanks.
Hey, havent received mine as yet either. Could you send a tracking number as well so that I can follow it up till it gets here?? Thanks...
I've received mine alrdy. Amazing quality...
Kii: Because of the problems with shipping damage, some rewards didn't make it out on the schedule we hoped. I'll send your tracking info to you directly so you can track your reward.
I'm in the same boat as Taylor below me. Should of been sent to Korea. If you could just check if it was sent out that would be great. Thanks!
I believe I am the first group that should be shipped with the lens 'International Backers that responded to the survey before to November 25', but yet, I have not receive any package or shipping notification, Adam Hicks, can you help me to check?
Safely arrived and in perfect condition.
Been using it all day and wow the pictures are simply amazing! Gonna be ordering a few more for friends! Thank you!!!
Just received mine today in Sydney Australia to find that it had cracks around it. Emailed the info email so hopefully it gets addressed soon. Thanks.
Bueno deciros que el pasado viernes 20-12-2013 recibí mi Easy -Macro smartphone lens. Ya hice pruebas, al principio costó enfocar, pero solo es cogerle el truco. Correos fue rápido.
Felices fiestas a todos desde España.
Well, the last friday i received my Easy -Macro smartphone lens. I did some tests, in the begining is difficult, you have to practice until you focus the lens. Correos (spanish postal service) was quick.
Merry Christmas from Spain to all.
Will do. Thank you and congratulations on the successful project! :)
@Nicholas: We've seen this issue in just a few units. It seems the bands are not as uniformly sized as the manufacturer promised. Please send us a message to firstname.lastname@example.org and we'll get it sorted out for you.
Received my Easy-Macro Lens the other day. Happy to say it wasn't damaged and the pictures come out well, however it is quite loose on my iPhone 5 (Naked), to the point where I have to be very careful handling my phone with it on or it will just fall right off. Curious to know if this is an issue with all units or just a few?
Oh... but happy happy... my e-mail says a replacement is on the way!
Got one of the ones with a cracked lens :-(
Still waiting in the UK :(
Three more post days to go!
@greg: Any luck yet? This is almost always a symptom of not being close enough. You'll find that somewhere around an inch from the object, it will come into sharp focus!
I may be sounding stupid but I can never get my camera to focus with the lens. Please help?
Hey guys I received my second macro lens. Thank you so much I can't believe your deliver it so fast. I made some incredible shoot, I think I 'm gonna buy maybe two or three more.
Just wanted to drop a line and say that I received mine in perfect condition and am loving trying to take images in new ways. Here is an early favourite I have taken: http://instagram.com/p/iC82APmCo8/
That being said, I wish the instructions clearly stated the flat side was meant to lie against the camera lens
Got mine today, thanks! Build is very good and magnification great, best of all it sits nicely on top of my phone camera lens without fear of it scratching unlike the previous generation. Cheers!
@Jamie: Please make sure you include the hyphen in our email address! The format in your first comment is correct, but the format in your most recent comment will not reach us.
@Jay and Isabel: Shipping notifications were not sent for most orders, but we have shipped all orders that we have surveys for at this point. The final batch shipped yesterday. Backers within the US will mostly get their reward by the 20th, though a few may arrive on the 23rd. We did our best to get everything out on time, though it was especially difficult as we had to alter our fulfillment system half way through upon discovering that our shipments were being mishandled. We ask that everyone sit tight for now and we will certainly do what we can to correct any issues that arise.
Messages to email@example.com are also bouncing. Could you message me directly via Kickstarter to arrange a replacement? Thanks.
How are people outside of this country getting these delivered already and ive yet to even receive a shipping notification????