Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
I was going through the list of Kickstarter projects which I have previously backed and this is one of a few which I never received, yet the updates claim they were sent out 2 years ago.
@Iyad I've sent you a PM!
I finally got to get my Tingbot package out of the drawer and wanted to assemble but I cannot find the little plastic bags. I'm pretty sure they're not in the package because I still have the whole thing as shipped and they're not there. How do I go about getting these?
I guess my Tingbot is going back in the drawer again :(
@Timo I've sent you a PM - if you could check your inbox that'd be great :)
@Kenneth We are currently using usb/bluetooth audio for the device as the jack doesn't produce very good quality audio out. There is also the possibility of putting in a right angle jack extender and having it lead out the back of the device.
Small thought. there's no audio is there? I mean I can plugin in USB audio, but the builtin ports are no longer in reach (HDMI or AV jack)... hmm...
I've got a small problem here. I think my tingbot-package was sent pack to you. I couldn't pick up the package from my postal office in time, because I was on vacation.
I'm really sorry for the troubles. Would it be possible to send it to me again? I'm really looking forward to get started with my Tingbot.
@Paul Have you made sure the small packets are not in the (infamous) white balls as they should be somewhere in there? If not then I will get a new set out to you ASAP! (as a note: the rest of the Tingbot will still be able to be assembled without these parts)
I'm missing the BUTTONS and STICKY PADS please help!!
I was meant to build this with my daughter over the weekend!
@Marcelo Really happy that you are enjoying it :) That’s something we’re currently working on. ETA in the new year I’d say but will keep you posted when pre-orders go live!
@Tingbot I'm very happy with my tingbot, but I realized that I should have ordered a couple more, for me and some friends! When will it be available for purchase?? Thanks!!
@Stephen Sorry for that! We have updated the docs site since the start of campaign.
The tutorial for writing your first app can be found over at http://docs.tingbot.com/guides/first-app/
Let us know how you get on :)
Your "Getting Started Tutorial" link is broken.
Where does one get the tingbot library, and is there a "Hello World" tutorial for getting started?
@Swarup I've sent you a PM so we can find out for you
I have not received my shipping info.
Can somenody please help?
@Marcelo Glad you like it :D thanks for the kind words!
I hate the packing balls!!
But i love my tingbot!!!!!!!
Really cool guys! Kudos on a great project -great communication, good timing and an excellent final product! (no beta-test units, like soooo many other projects!)
@Gernot, good news. Mea culpa. Perhaps there should be a wee note at the top of the Setup guide to reassure Windows users that Etcher is cross-platform and that the use of Mac screen shots is illustrative and that Windows users will see much the same thing. Pleased to hear that you're now up and running. Enjoy your Tingbot!
@Duncan and @Tingbot Solved ;-) just needed to follow the instructions more closely; as windows user I was tempted to overlook instructions that showed Mac screenshots...eg the image burning
@Gernot, sounds like your Pi isn't booting up. There are several possible reasons for this so perhaps the best bet is to raise a ticket by e-mailing firstname.lastname@example.org and we'll help you diagnose the actual reason.
@Gernot Have you made sure to write the Tingbot OS disk image to the SD card before powering the device on? It will need to configure itself at first boot. See tingbot.com/setup or if you still have problems drop us an email - email@example.com and we can help you out there :)
@Klaus I'm glad it arrived and I apologise again about the balls
@United We have been powering them off battery banks and that seems to work pretty well
When the raspberry loads the image - will there happen anything on the screen? mine just stay white? Have not configured wifi yet
Screws & buttons have arrived - thanks for fast service
Tingbot arrived in Germany.
Two things: Please choose a different padding material :( The tiny balls were nearly impossible to control and one of the boxes was damaged spilling them everywhere. 2nd put the three (very) small pouches into a bigger one. Took me quite some time to find them.
@Tingbot is there a small battery pack out there that can be used to power the Tingbot? Not sure if this has been asked yet.
@Richard Fantastic - have fun! Let us know how you get on :)
Just letting you know that my Tingbot arrived at my place in Perth, Australia today. It's all set up and I look forward to playing with it more this weekend :)
@United States Cheers for the kind words! I'd recommend keeping this wrap away from hungry dogs ;)
@A.C. Apologies about the side cap I've sent you a PM
Aside from my issue you guys already know about, I'm really excited about tinkering with the Tingbot.
I received all the correct items and made sure to read the last update before opening the package.
I can't wait to receive a replacement wrap, I'll be running Tide without it!
I just got my tingbot parts, but I am missing the hard plastic "side B" of the assembly, it wasn't in the box. Any way I can get a replacement part? Everything else looks fine though
@Fabrice, sorry about the missing wire I have sent you a PM
Received the Tingbot this week-end, everything is present... except the rainbow cable which is missing one of the cables (5 instead of 6) :/
@Steve I'll PM you now!
My button board is not passing power to the Pi. If I take the case off my Tingbot and use the same power adapter direct into Pi, Tingbot works. Can you send a replacement button bar with the power lead?
@Dylan can you send a picture of your setup to firstname.lastname@example.org so I can get a better idea and I can help troubleshoot from there :)
There appears to be no charging port on the Pi3 that accommodates this cord. Do you want me to use another cord? My tingbot is fully disassembled and I am back at square 1- so it is easier to troubleshoot.
@Jeff I am sorry that you had an unpleasant experience. We spent a lot of time choosing a route for the packaging that we had hoped would be both exciting and really protected the Tingbots as they went around the world. It is now apparent that this has backfired on us and we will learn for the future. I hope you enjoy the product despite your unpackaging experience.
@Dylan - have you tried plugging the power cable directly into the pi3 and not the button board? If you could try that and get back to me with the results then I can try to eliminate some of the options, cheers
Got my Tingbot, all parts included. So thank you. But seriously, why oh why would you choose styrofoam balls for cushioning? This isn't the 90's; there are lots of customer-friendly alternatives. Between having to slice open the box with a knife, chase mini styrofoam all over my kitchen, and then sift through the white styrofoam for tiny individual packages of screws and feet, the out-of-box experience is very poor. If there had been a way to return this and get my investment back at this point I would have.
Please think long and hard about what you want your customers to experience before continuing to package in this way. I would much rather pay a bit more for environmentally friendly packaging.
I got the Tingbot, but it has not turned on. I am using a Rasberry Pi 3 and have tried several cables, to no avail, as well as completely re-making it. I don't know what else could be wrong! I'd appreciate any input.
@Liam The best thing to do would be to send this error to email@example.com. We have just set it up to deal with software issues and the dev team will be able to help you out directly on there :)
Tingbot lovely, but no joy with Tide on macOS Sierra - stuck with with the following error:
tbtool: Connecting to Pi...
tbtool: 'EntryPoint' object has no attribute 'resolve'
had a look on the github forum, as suggested below, but no fix for this issue that I can see or understand - I seem to have the correct version of the python cryptography library installed - any advice would be appreciated
@phoenix94020 Pleased you are pleased! :) At the moment uninstalling apps is currently only possible using SSH but we are currently working on a feature to add this to the springboard - see: https://github.com/tingbot/springboard/issues/10
Received the Tingbot this week . It is up and running since Yesterday. I am very pleased with this.
quick one: I was able to record new apps in Tingbot from Tide UI. But how to remove apps from Tingbot ?
@Clive, I'm glad you are both enjoying it! Let us know how he gets on :)
@Gernot, I'll PM you now about the parts! The image flashing process will require an entirely fresh SD or will overwrite what's already there - I'd recommend using an alternate SD if you want to keep what's there
Yes, wiring issue my side - oops :-) working fine thanks! My 9 year old is loving it too by the way; it's really got his imagination - got him coding in python now :-)
Got mine today - hurray
just missing the screws and buttons - had fun searching in the balls but no success
Will existing files be erased on the SD card during building of the image?
@BJ Clark: the trick that worked for me was to over-fold the casing and then unfold slightly. The other thing I did was to use a steel ruler to press flat against the case to provide a straight, clean, edge and downward pressure to fold against. This worked well for the narrow segments. You can tell when it's ready to wrap when none of the surfaces have a bulge/bend in them. HTH.
Is there a trick for bending the outer casing so that it actually wraps around the frame correctly? Mine doesn't anything like the photos, the plastic bulges out around the screen.
@Clive, it sounds like a wiring issue - have you double checked that the board is wired to the module correctly? See: http://i.imgur.com/DYWuEgB.jpg. If you have further problems send me a PM and I'll get back to you!
@Thomas Yes the buttons will be accessible from any OS booted on Tingbot - they are just wired straight into GPIOs on the Pi. The GPIO pins are (left-to-right) 17, 23, 24, 14.
As for BerryBoot, I'd imagine it would be possible, as far as I know we just need the main partition mounted at / and the boot partition mounted at /boot. I don't know how to create the SD card in that format though. Let us know if you get something working!