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How do you get a new glass jug mine is now broken
Glad I ordered the pour over when we got the offer last month! I am very happy with that.
That should have been ebook.
I used mine for about a month after I got it and then stopped. Main reasons are the fear of breaking it every time I touch it with how thin the glass is and as just mentioned, with the filter out the unit isn’t air right at all. There’s no point even putting the lid of. Thankfully mine hasn’t broken but I’d rather not take the risk in using this anymore and have glass everywhere.
Plus the amount of grinds that get through the filter, I can’t drink it straight without added filtering. It’s a shame as This was my first cold brew system and I had hopes for a great product. I guess the positive is that I actually got something for my money(although not completely usable). Unlikely we will ever see the Ebola tho
These are the thinnest most fragile pieces of crap I've every owned. These are sooooo poorly engineered. I don't believe for one second that there is anything special about this glass.... we were ripped off. And the filter... jesus effing christ.... could you have made it any worse? There's more grounds in the coffee than in the filter. And I still can't believe how shitty the tops on these units are. You knowingly shipped a product where the top doesn't stay or seal when the filter isn't in.
I bought 3 sets plus 2 spare carafes. 2 have broken, one chipped and I'm about to just throw everything out. There are units for 1/2 this price with great reviews on Amazon. And on top of it all, you're ignoring communication. I'm very careful with my things, but simply putting the carafe down on the counter, very lightly, is enough to break it. And the one thing that could have been good, the ebook of recipes is no where to be found. Just another awful KS campaign. Between these cheap ass products and all the campaigns that simply ran off with our money, I have stopped backing any projects on KS. It's a shame... if KS had any morals they would take responsibility, but instead they simply say they have nothing to do with anything.
Carafe broke just sitting on my counter. Argh. How do I get a new one? Discount? I did nothing to make it break.
I still haven't received my pledge yet.
Can you help look into it please?
I did not recive my pledge yet. Could you guys look into it for me please
I never received my arctic.
eBook? Clearly this doesn't have your attention...
Fairly disappointed with the filter, it's definitely not as good as I was expecting. Like many others I've introduced another step in the process of brewing which although isn't the end of the world, it's a little annoying. I'm pouring brewed coffee through a paper filter before storing it. On the upside, the clarity this produces is great - but that's to be expected when filtering through paper filters. I have a moccamaster for that. There are much better cold brew systems available for similar price, so I'd go to a competitor, or, the price on this system should be lowered. 6/10.
@Troy Willis +1 I guess "soon" is relative. Going on almost 40 days since the last update which said it would be soon.... I guess if we're measuring compared to the average human life span we're still in the "soon" range.
What’s the status of the ebook? Do you think it will be done soon?
Hi there, my brewer just broke. I opened the refrigerator I've been using it in since I got it, and when I just opened it, coffee came pouring out and the bottom of the carafe fell off. Can I get a replacement or where can I get a new one?
The double walled vacuum cup is very flimsy, mine cracked the first time I used it. Can I get a replacement?
I still haven't receive my brewer. Can you please check?
I did not received my Arctic yet. Can help me to check on shipping status? Thanks.
@pocketRocket Agreed, they did say that the 200 micron filter was supposed to take care of this. However, I have yet to get a grinder consistent enough that doesn't have the super fines in the grind. Even with my sifter, those super fines that are smaller than 200 microns get stuck to the rest of the grind.
Ah..the stuff we go through to get that perfect cup of Joe....
I received my Arctic coffee System. Ordered extra carafe's. Started using one and a second carafe to have one always on the go. Put the others away for my brother in-law. just opened them and found they're just the carafe no filter in either of them, as I originally ordered a pair of complete Arctic Coffee System's.
I received 3 x carafe's and one complete system
Can you check my order? And also send out another filter as its no good to give just the carafe with out the filter.
@ Jason - thanks for the message. While I do think the paper filter is the most practical option I believe the product was touted to eliminate such cases :)
I've been using my Arctic constantly since I got it and love it. I agree about the sediment, but it usually stays on the bottom of the carafe and does not pour out until the very end. When I have time a need a second batch to start brewing, I use a coffeesock reusable cloth filter to pass the brew into a mason jar. That takes away all the sediment. All in all, I'm super happy with this kickstarter
@PocketRocket @KennethNyu I also have the same issue, but it's inherent in any mesh filter. I use two things to help reduce the amount of sediment. I own a grind sifter from Kruve Inc and this helps get rid of the fines and can also help obtain optimal grind size/uniformity. I also will put my grinds into the mesh filter before putting the filter into the carafe and tilt the filter off to an angle and roll it. This tumbles the grinds and the fines tend to fall out into my sink instead of in the carafe and eventually into the cold brew.
Lastly, which is looks like others are already doing, is to filter the coffee through a regular filter after it's brewed and store it in a different container. I personally pour the cold brew through a standard paper filter in my Aeropress and get crystal clear cold brew.
Hope this helps.
Just got an email from them and they told me they plan on releasing the recipe book in October so hopefully not to much longer!!!!!!
Any news about the receipe book
We're loving our cold brew as we were paying $15 per 500ml buying it previously.
I do filter the coffee once it's made through a traditional paper coffee filter.
We purchased another carafe - thinking it was a complete system, but just the glass jug came.
I'd like another steel filter so I can have two on the go as we have a lot of guests that love the coffee and one just isn't enough. Annoyingly - I could have purchased 2 at the start for $89, which is only fractionally cheaper than what I paid for the extra jug :(
It would be good if there was a web-site where we could purchase extra parts, as although the jugs are ok, they seem very light and one little tap on the sink when washing is going to do it in.
I agree with @Pocket Rocket.
The product is nice but unfortunately it leaves a lot of sediment even when I have the beans ground at a coarse setting.
There are quite a few micro sediments. Any tips around them?
The product is nice but unfortunately it leaves a lot of sediment even when I have the beans ground at a coarse setting.
I have made several batches of cold brew coffee using single batch preground coffee in fact. A local grocery chain (H-E-B) has an excellent flavor of coffee, "Texas Pecan".
What I do seems a little counter productive but I use a coffee filter in a handheld colander and pour my Arctic product through said filter into a large mason jar. It removes any sediment that made it through and also frees up the Arctic for more batches.
Ok, credit where credit is due. I contacted the creator on the email provided below, received an answer in under 24h. Turns out my order was split in two packages, the main one was at the post office also. Brewing the first coffee right now, the quality of the product seens great, if it's just a rebaged product or not, their presentation here got me into it. One last note about the mugs, the campaign did not highlight how fragile they are (but the packaging surelly does), and the care expected like not using metal spoons, they insulate superbly and are extremely light. My only complaint is about the fact that in the bottom layer there's like a reverse teardrop of glass inside the mug, that must be the exit point from the injection (or whatever) process and since it's glass you can see it, it´s not pretty, it´s not a deal breaker, but it should have been show on the pictures of the campaign.
After all the delay, the wait, finally I got a tracking number... today I received two mugs... and nothing else... I even rushed to the post office to get it... FML... now my Kickstarter sucess rate is about 30%... damn...
Hi everyone, we've released our latest update! Please feel free to view it here: https://www.kickstarter.com/projects/735135736/you-deserve-better-coffee-make-it-now-with-the-arc/posts/1991763. As we've mentioned in our previous updates, we've set up a dedicated email address to support you. If you have specific questions, issues with delivery, or other feedback, instead of commenting or messaging us through Kickstarter, please contact us directly through this email: email@example.com. This will ensure we can keep track of your inquiry and provide the best support to you.
Still no product/shipping information. Can you please advise what is going on?
Unfortunately same here (Austria) - no shipping information and no response to email after 2 weeks
Received my order (to New Zealand) last week and have just finished my first brew: very smooth taste and hassle-free brewing. I'm looking forward to experimenting and to seeing the e-recipe book. Thanks for an excellent product.
After having received my orders (2 of them) many months late, I was expecting a stellar product. Frankly, it was underwhelming. Double whammy was when I came across a very similar looking product in Amazon (at a much lower price point):
Cold Brew Iced Coffee and Tea Maker - 1.5L Glass Pitcher Carafe with Removable Stainless Steel Infuser, Airtight Lid and Bonus Cleaning Brush https://www.amazon.com/dp/B01N9ZTQ6W/ref=cm_sw_r_cp_api_85aTzb6V70QBK
Further googling revealed an entire Reddit discussion on this (wish I had seen this before ordering):
Now I feel absolutely cheated regardless of product quality. Lesson learnt - buyers beware!
@TonyChin fyi: firstname.lastname@example.org
Got mine and it works great - except the lid doesn't stay sealed. It is loose like the rubber basket doesn't fit completely. Is there a way to get a replacement?
Have turned quite a few people only cold brew since and am thinking of getting some sets as gifts. ⚡️
@redlotus .thank you! Have anyone got the mailing address for the complain for replacement the Arctic Coffee Jar。
@TonyChin Mail them, they would be pleasant to help.
I received my today.unfortunately one of my cold brew coffee system broken. please advise for the replacement .
Hello, I am still waiting on my product and you ,haven't replied to my message yet. Can you please tell me whats going on?
Just want to pitch in: this product is *really* good.
I'm very particular about my coffee, and this is the best cold brew I've made in a long time.
Especially pleased by how big the filter is, as it allows for different and more "extreme" ratios too - most cold brew makers really skimp on that.
I do agree it would have been nice if you found a way to make the cap fit perfectly with and without filter, but it's not a dealbreaker.
Also, maybe for next version, you could find a way to make it possible to open the filter from the bottom, as it's not the easiest to clean when grounds are stuck there.
A note for the ones worried about the glass not being thick enough: you clearly haven't used any good coffee gear in your life, just treat it with care and say thanks to these amazing guys for the care and effort they put into this thing.
I have been waiting for almost 2 weeks for an email response regarding one of my units missing the filter and spoon. Can you please have this issue fixed and get in contact with me
I read here that many received their artic and I still have nothing.
I'm starting to worry !
can you tell me that he is out?
Je lis ici que beaucoup on recu leur artic et je n'ai toujours rien.
Je commence à m'inquiéter !
pouvez vous me dire se qu'il se passe ?
Still no product. Sydney Australia.
Arrivef when I was on vacation. Unfortunately one was broken, but fortunately I had ordered two. :)