Hello Friends and Founders,
We wanted to give you an update on where we are on shipping and the status of our company.
Shipping and Delivery:
First off, thank you all for bearing with us through the trials and tribulations we have had with our first production run of the Mock ONE. It has been taking much longer than expected to complete the delivery of the orders. We have had some growing pains, but we are working through them and delivering to more and more of our Backers every day.
Following is the latest status.
At this point, we have completed delivery to all US orders!! (well, actually we have two remaining with APO/FPO addresses that are being particularly tricky and a couple that have just filled in their BackerKit survey recently. We are working on getting these orders out and will be sent this week.)
If you are a US order and have not received any communication please let us know at email@example.com. There are still a few orders that we have been trying to contact for months but have not had a response (not sure why… original email may no longer be in use, may be sent to junk mail…?) Just let us know and we will get your order figured out. Note, we are a small 2 person team working to get all these orders out and run the business, so response to emails has been a little slow. We are getting to each email as quickly as possible, but response time may be slow.
We have had a delay in shipping to our backers in Canada. Our fulfillment system did not integrate with USPS/Canada Post, so the fulfillment team was working on setting up these integrations. After weeks of requesting progress status (continually hearing that it has not yet been completed but will be ready shortly), we find that the current system is unable to make this integration.
So, we are moving all of the Canada orders to a new fulfillment system. This requires a manual input of all of the order data into the new system. We are working on this now and expect to have orders out by the end of the week (shipping by 7/27).
Thank you for your continued patience.
Orders to the EU/UK are en route to our warehouse in Germany, scheduled to arrive at the end of the week (7/27). Orders are scheduled to begin shipping as soon as they arrive in the warehouse in late July.
Japan, Australia Orders:
These orders have been delivered. They were shipped out through OCS and TNT Express. Please let us know if you have not received your order (email firstname.lastname@example.org.)
All remaining countries:
All remaining orders in countries not covered above will be addressed as soon as possible. We are still determining the best routes and shippers and working through the logistics. Thank you for your patience, your Mock ONE will be delivered soon.
Status of the Company:
We founded the company on the idea to make products to help encourage outside time and diversion from the everyday stresses of life. We wanted to help people see the stars, nap in amazing places, relax for 15 minutes at camp or at the office, power-nap at a festival or read a book between shifts, enjoy the light of a full moon in your back yard next to your loved-one talking about life and things... just enjoy the peace and quiet or the amazing sounds of nature depending on where you decide to Mock. The Mock ONE is the world's first compact freestanding hammock! It is designed to fit in places no other framed hammock would fit. It is the ONLY framed hammock with accessories to allow you to mock in different conditions like sun, rain, bugs, heat, or cold. Hope you have been enjoying your Mock ONEs!
We are a small, start-up company and we NEED YOUR HELP to let people know how awesome the Mock ONE is!
- If you are approached by someone asking “what is that, where did you get it?” please let them know that you helped to make this product possible and that it is ONLY available at www.republicofdurablegoods.com. (the logo on the hammock side pocket)
- If you would like to SHARE your thoughts about the Mock ONE, please post your reviews on Kickstarter. Let us know what you think, let others know what you think… Like and reply to similar thinking. Help us to make this the best product we can.
- If you would like to SHARE the cool places you mock, please post and tag us on your social media channels like Facebook or Instagram. #republicofdurablegoods.com @republicofdurablegoods
- And if you see an ADVERTISEMENT on social media, please SHARE THE LOVE! Let people know that you like your Mock ONE! Personal testimonials go a long way!
Thank you for helping to keep us moving forward. We are counting on you, our Founders and Backer community!
Jason and Chris - Founders of the Republic of Durable Goods