Funded! This project was successfully funded on July 5, 2012.

Update #40

Update on Commonly Asked Questions

145 comments
30 likes

As you can imagine, we've been a bit overwhelmed with messages here, email, on social media, and a post-it on my car. We're working as quickly as we can to resolve issues. Instead of emailing everyone individually, here's some common answers:

-I did not receive a key

I know it's been said, but the majority of users had these go to spam folders. If you a spam/junk/trash folder, please check and re-check it. A large percentage of people didn't look there and found it when they did. Additionally - make sure the email account attached to KS is correct or that you're checking the right account.


-It's not in my spam folder

Check every folder. If it's still not there, and you are a KS backer, message us here. If you're a pre-order backer, read on.

-I backed at a level with multiple keys

We're taking care of these as quickly as we can too. We had to request additional keys.

-I pre-ordered the game and have no key

Read carefully - I found out that I need to send these out manually, so please go to our forums and read the thread about BMT pre-orders and how to activate them. If you want a Steam key and pre-ordered, I can resend that info, but I need some info from you on the forum.

-I have game feedback or technical issues.

Please don't leave it in the comments - we have a sub-forum devoted to the First Seven Days and many of the bugs, issues, or questions have received developer replies there. There is also a Known Issues thread with info on features that will be added during the Beta process.

We're incredibly in debt to all of you for getting this far, although there's only so many people we can get to at once given the size of our team. Hopefully, we'll have all these issues sorted out for you by the end of today, although it may take a few more days. Hang in there - we will sort this out!

Daniel Holm, Sirio Martini, and 28 more people like this update.

Comments

    1. Missing_small

      Creator Ethan Hart-Coombes on March 16

      Hey guys, I still haven't recieved my key, any ideas why? I checked in all my mail, even spam, and there's nothing

    2. Missing_small

      Creator Ahmad Abas on March 4

      I've waited a fair bit before messaging you guys. So, no reply there from the contact on your website. I didnt get my key as yet. So here's hoping you sort this one out. I have steam. And I thought you mentioned the key as early access using steam...

    3. Missing_small

      Creator tommie åström on March 4

      Hello! Bit slow here, but I havent recieved a key. have been going through all old mails and can´t find anything. and I have checked spam..

    4. Small_chucknorris.small

      Creator Anthony Gosselin on March 2

      question : I haven't received any key but I just want the finished game, I am not personnally interested in a beta or a demo. What should I do ?

    5. N29104282_30791639_2880.small

      Creator J.R. Riedel on February 25

      Clicked send too early, sorry!
      I don't think they announced how they would be sharing the non-DRM versions (outside of people who requested physical copied), but that could just be a lack of remembering on my part.

    6. N29104282_30791639_2880.small

      Creator J.R. Riedel on February 25

      @alebelp - The short answer is nothing until release.
      There are no plans to release the demo outside of steam. (according to post 37)

      If you want the demo, then you need to have steam.

      If you refuse the steam key, you will receive the full DRM free game on release as well as any other things entitled by your pledge level.

    7. Missing_small

      Creator alebelp on February 25

      I am still waiting for an answer to the question "what will I get if I refuse the stream key?" That I sent about two weeks ago. I just want to know what are the other options, even a "we are trying to do this/that but it's not sure yet, please be patient" Would suffice. If you are not going to provide an alternative I'll just get Steam without any further fighting, but at least say so!

      Signed: A disappointed costumer

    8. Fb_profile_picture.small

      Creator Gabriel Goldsztajn on February 24

      I second that. Checking here to see if a new mass resend was done is not really optimal.

    9. Missing_small

      Creator Richard Diosi on February 22

      Still no key. Can you contact those of us without keys directly to get this resolved please?

    10. Ghost_battleship.small

      Creator shockedder on February 22

      Hello,
      Still no e-mail here. Could you let us know what is the status ?
      Thank you.

    11. Fb_profile_picture.small

      Creator Gabriel Goldsztajn on February 21

      I am not able to find the message with the key. I checked everywhere to no avail. If it landed on the Spam folder I might well have deleted it without even noticing, though. Please send me they key at your earliest convenience.

    12. Missing_small

      Creator Metal--Gear on February 20

      Nevermind. Disregard my message. It was in a different folder for some reason. I guess it was in the mass resend.

    13. Missing_small

      Creator Metal--Gear on February 20

      I'm a kickstarter backer, and I didn't receive a key. I checked my spam folder and nothing was there. Help, please!

    14. Dv8goddblue.small

      Creator Radd Berkheiser on February 20

      Key has now arrived as part of the mass resend. No junk folder, just proud as day at the top of my inbox.

      Sorry you guys had to go through all of that again, but thanks for your perseverance.

    15. Fb_profile_picture.small

      Creator Jason Lane on February 19

      I still have no key in my email. I checked my spam folders. Aint there.

    16. Ultima_virtues.small

      Creator Jeffrey Koches on February 19

      mine was in my junk folder

    17. Missing_small

      Creator DrewSouth on February 19

      Still no Key in my email - have checked all folders :-(

      Drew

    18. Missing_small

      Creator Dennis Bollyn on February 19

      Still haven't received my key either after several days (and no, it's not in the spam folder).

    19. Missing_small

      Creator GodzillaFan on February 18

      6 days later still no key or a word back from double bear

    20. 228823_2279876918731_1303033550_2740885_819816_n.small

      Creator Robert DeBusk on February 18

      I did eventually receive a code, unfortunately Steam told me the code had already been activated so I'm back at square one. I emailed you guys to let you know, but I thought I'd post here as well, just in case.

    21. Human05.small

      Creator ashbery76 on February 18

      Still no key.$21 backer.

    22. Missing_small

      Creator Peter Kowalski on February 18

      I checked my junk and spam folders, no key.15$ backer.

    23. Gorillaz-gorillaz-10566288-1024-768.small

      Creator Tyson Hodges on February 18

      I'm a backer and I have checked my spam folder. Still no key has been received.

    24. Missing_small

      Creator Scott Wedekind on February 18

      I'm a backer. No key in any mail folder. I checked the spam folder as well.

    25. Missing_small

      Creator Sartek on February 18

      I thought about waiting it out and then telling I didnt receive a key either, but this seems to be a much larger problem. Well, I can wait a bit longer. No doubt they will fix it sooner or later.

    26. Missing_small

      Creator Dan Campbell on February 18

      I also haven't received my key. It's not in my spam folder. Using a third party like humble bundle to distribute the keys may have made this a bit smoother - it sounds like they're having a lot of issues. Oh well..

    27. Missing_small

      Creator Andrew Nguyen on February 18

      I managed to get my key, but it was a different situation. My Kickstarter email is a Gmail-managed account that contains a rule to forward all mail to another Gmail address that I use more often. Unfortunately, this rule doesn't apply to emails that end up in the Spam folder, which was the case with my key.

    28. Missing_small

      Creator matthew hadsell on February 18

      KS backer that has 0/2 keys. Hope you guys are getting you issues figured out. Thanks for making a sweet game.

    29. Zombatar.small

      Creator Zombie Pug on February 17

      I've checked every folder and I haven't received a key as of yet.

    30. Missing_small

      Creator William on February 17

      Since I've not yet seen a project that gives out email details to search for ;) here they are.
      Subject: Your Dead State Early Access Steam Key
      Date: Feb 13
      From: DoubleBear Productions - kickstarter AT doublebearproductions.com
      (notice I replaced the @ with AT).
      Some words from body to search for:
      Early Access demo, Dead State: The First Seven Days.
      Your Steam Key is

    31. Fb_profile_picture.small

      Creator Matthew Guerrero on February 17

      Hey guys. I can see you're swamped, just wanted to let you know I haven't gotten a key. KS backer. I've checked my spam, and done a search through my account just in case I archived it on accident. I don't have it. Thanks!

    32. Fb_profile_picture.small

      Creator Aaron Brendehl on February 17

      Hi there,

      KS backer and I haven't gotten a key here. Thanks!!

    33. D44937b74876e0d46a6bc23f77c257ed.small

      Creator Daniel Pellizzari on February 17

      KS backer here - no key anywhere (checked thrice).

    34. Fallout3e.small

      Creator Wafik on February 17

      I have checked all my folders and no key, I am a KS backer.

    35. Fb_profile_picture.small

      Creator Tim Johnson on February 17

      No key here. Have checked spam and trash etc folders in Gmail and still no joy.

    36. Missing_small

      Creator Grimmwolf on February 17

      I didn't receive a key either.

    37. Missing_small

      Creator Sean Chen on February 16

      Hi,

      I couldn't find the key in my spam folder in gmail.

    38. Wharrgarbl.small

      Creator raindogmx on February 16

      I did not receive a key! 0.o

      I have been checking all of my folders in GMail.

    39. Avatar1_220.small

      Creator René M Jensen on February 16

      Ah yes now my key has arrived, i am sad to leave the mighty guild of no key in spam folder. but alas, that is how the world works. a bit you farewell! :P

    40. Avatar1_220.small

      Creator René M Jensen on February 16

      I would like to join the No spam key folder.

      Hopefully it will arrive soon. :)

    41. Missing_small

      Creator Keith Graham on February 16

      No key in spam folder.

    42. Fb_profile_picture.small

      Creator Claus Lehmann Munch on February 16

      No key here either .. :-S

    43. Missing_small

      Creator Justin on February 16

      Gave it a couple of days, but after checking all folders I have yet to get my code either.

      Can't wait to give the first 7 days a try when I get my code though!

    44. Fb_profile_picture.small

      Creator Al Romaithi on February 16

      I Pledge $50 and nothing in email, pls reply

    45. Fb_profile_picture.small

      Creator James Galloway on February 16

      No key either (I think yahoo mail ate, it as I saw it on my phone, but it's not in any folder now I'm on my PC).

    46. Fb_profile_picture.small

      Creator Yves Prignon on February 16

      Hello, same here, never received it on hotmail, thanks.

    47. Fb_profile_picture.small

      Creator Steve on February 16

      I havent gotten my key yet, checked all folders!

    48. Fb_profile_picture.small

      Creator Eoghan O'Donovan on February 16

      I have no key in my mail, in any folder. Thanks!

    49. Fb_profile_picture.small

      Creator Krzysztof Ferenc on February 16

      No key in my mail, spam, etc.

    50. Ghost_battleship.small

      Creator shockedder on February 16

      Hello. No key either in Inbox or Spam or any other Folder.
      Regards.

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