Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
I want my refund
Can you please post an update of exactly what options the loon cup will have as clearly as possible?...Because I'm a little confused right now about the product.
I requested a refund back in June of 2016, I still haven't received it. Can you please look into this? Thanks!
I would also like a refund please.
I would like a refund. Please let me know when it will be issued.
I would like a refund please.
I would like a refund please. Thanks
I would like to request a refund. Please inform me when refund has been issued
According to our records refunds have already been issued for Man Yin Suen and TJ. Keira and Christine you have been added to the refund list.
Cam, we are thrilled that you are feeling more confident, and will continue to update everybody weekly until Looncup is finally completed!
Requested a refund before the end of Feb. Now it's almost the end of March. Still have not receive my money back yet. Why?
I would like a refund please as I no longer need to use this product.
I would like a refund since the product design changed significantly.
I would like a refund, please.
Thank you for the weekly updates! They are very much appreciated and my confidence in you and your product has dramatically improved :)
We are currently in the process of issuing refunds, so if you requested one prior to February 28th, you should have received it by the end of next week. Everybody requesting a refund after that will be processed once the initial requests have been issued.
Kali, the following youtube tutorial explains how to change your Kickstarter delivery address, but we will also be checking to make sure that all of our shipping address information is correct before we ship the product, so don't worry!
theres no option to edit my address. i dont know if i've moved since backing the project but i was also under the impression that we would be contacted to send you our shipping address once the product was ready to ship.
i want to have my money back or else i will take some serious steps.
I would like a refund please and thank you.
I'd like to request a refund (can't find my previous comment requesting one, but want to ensure I'm on that seemingly endless people who have lost trust in this ever being produced)
For those of you who requested a refund before 28/2/17, your refunds will be issued by the end of the week. Refunds requested after this will be issued before the end of March.
We still do not have an exact shipping date, but we estimate the product will be finished and ready to ship during the second quarter of the year. Once we have a firm date we will let you know, but until then we are making regular, weekly updates to keep everybody up to date on our progress.
If you address has changed the best thing to do would be to update it on your Kickstarter settings. There is a video tutorial on how to do this here: https://m.youtube.com/watch…
All the best,
You wrote me an email on 3/8/2016 saying I've been added to the refund list but I've never heard back. I DO still want a refund.
I would like a refund
What is the current estimated finish date for this please?
I would like a refund please. I thought I had mentioned it in my previous comment but it transpires I didn't.
I am really sorry but I would like a refund as I don't have a period anymore. Thank you and I'm sorry I was not able to try your product.
I do NOT want a refund because I have been very hopeful this project would come around and it seems to have done exactly that. I am so excited to see the updates and everything moving forward. I knew this was going to be an extremely difficult project to finish because there are so many variables that need to be considered. I'm patient and very excited to see the recent updates. BUT I have moved so I DO need to update my address. I remember there being a message about that quite a long time ago but I cannot find it now and I didn't pay much attention to it at the time since I didn't think I'd be moving then. What do I need to do to get my address changed?
@Eden_DiMarcho Thank you for your support. Battery is actually the biggest challenge we're facing in the long term and we're looking into possibilities in cordless charging pad. We'll figure out once we're done with product shipping first, since it's the priority.
@Kelly_DeRoo, you can update your credit card information on Kickstarter here: https://www.kickstarter.com/profile/credit_cards
I would like a refund. How can I update my credit card info, so I can ensure a proper refund?
I am really excited to see some honest communication happening! This is a product that I was crazy excited about when it first came out, I told anyone who would listen about it! My biggest concern, however, is still the battery life. Is there no way to include a charging option? I was thinking something along the lines of a charging pad/mat that you place the cup onto... I am sure this is not going to happen for this round of production, but hopefully in the future. Thanks again for all of your hard work!
I need to request a refund please.
@InYoung, since there's so many people changing their address all the time, we'll send out a survey to confirm the last address a week before the actual product shipping. You can rest assured that we'll get your confirmation before we send out the product.
@Elena Olmez, thank you so much for taking back your refund request!
Hi, I have contacted you about half year ago for reporting out the change in my shipping address, but didn't receive any feedback. is there any way to update the shipping address to make sure I get the product?
Hi guys! Happy to see that you are back! And therefore i whould like to withdraw my request to refund. I whould like to stay in and see LOONCUP in life :-) cheers!
I would like a refund please. Best wishes going forward :)
I want to request a refund.
I would like a refund please!
Keep up the good work at making a great product! I can't wait to receive my LOONCUPS!!! Glad you are putting in the time and effort to make a great product! Keep it up! :)
@Tessa Gault, thank you for your comment, we really appreciate the feedback. We're glad that a lot of people like the idea of alerts that don't require a phone, and we are currently exploring other options for the future for those who don't.
Those of you requesting refunds, progress on those is currently underway. If you have requested a refund via comments or email then you have been added to the list and no further action is required on your part. We will explain the progress fully in tomorrow's update!
Hi, i would like to request a refund, can you tell me how to ?
I would like to request a refund please.
Keep up the good work. There is no doubt in my mind that no step of this process has been easy. Except maybe for coming up with the initial concept. I am happy to wait. I also wanted to mention that some of us do not live with our cell phones and am happy to have a "knocking option" for alerts. I am not sure where this ended up in development but there is those of us to consider as an option who are not permanently attached to a phone. 8-) Can wait to see the end project.
I would like a refund please. Thank you.
@Dyana Wu, we won't be processing the shipping information and refunds at the same time. What we meant by that was that all refund requests will be processed at the same time, and then, later, all shipping information will be confirmed at the same time.
As such those requesting refunds need not take action until we send out the relevant update. That will happen by the end of February, whereas shipping information will be confirmed prior to shipment. We're sorry for the confusion!
@Caroline Kello and Amelia, please see above information!
@Maggie Lee, we cannot confirm whether a partial refund on your pledge will be possible as of yet, but we will do our best to accommodate everybody's individual circumstances. We will let you know as soon as possible!
Please contact me, or leave an email address so that I can contact you, as I want to be refunded please.