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Take back control with the world's first SMART menstrual cup. Measure, Analyze, and Track. Help us redefine menstruation.
Take back control with the world's first SMART menstrual cup. Measure, Analyze, and Track. Help us redefine menstruation.
Take back control with the world's first SMART menstrual cup. Measure, Analyze, and Track. Help us redefine menstruation.
3,631 backers pledged $160,608 to help bring this project to life.

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    1. Jon Bachelder 2 days ago

      I understood that we would be getting regular updates every week which was changed to every other week. Its now been almost a month. What's going on?

    2. LOON Lab, Inc Creator on June 10

      @Teresa Gugerty, @Daniela Mileykovsky, @DeNel Johnson Sorry we missed you guys in our initial refund request list. You'll get yours by the end of this month.

      @Hannah Schooler, @Holly Uren, @Bob Koppes, @Hannah, @Marika, @Alison M You guys were refunded on 3 April.

      @Cony Rangel, You were refunded on 19 April!

      @Abby Kirk, please check out the update section: https://www.kickstarter.com/projects/700989404/looncup-the-worlds-first-smart-menstrual-cup/updates
      That's where we post official communications.

      @Brenda Wallace, Thanks! :)

    3. Missing avatar

      Teresa Gugerty on May 31

      I requested a refund in April 2016 and haven't received it. Would you please look into it? Thank you.

    4. Laura Abondano on May 29

      I want a full refund. The time to delivery is taking way longer than I expected.

    5. Missing avatar

      Brenda Wallace on May 7

      Wow the English grammar on the last update was a thousand times better than the previous communications. If you're just hired someone with communication skills, that is excellent and long over due.

    6. Missing avatar

      Abby Kirk on April 25

      Any updates?

    7. Cony Rangel on April 17

      I want my refund

    8. Daniela Mileykovsky on April 3

      Can you please post an update of exactly what options the loon cup will have as clearly as possible?...Because I'm a little confused right now about the product.

    9. Hannah Schooler on March 30

      I requested a refund back in June of 2016, I still haven't received it. Can you please look into this? Thanks!

    10. Holly Uren on March 29

      I would also like a refund please.

    11. Bob Koppes on March 29

      I would like a refund. Please let me know when it will be issued.

    12. Missing avatar

      Marika on March 28

      I would like a refund please.

    13. Hannah on March 28

      I would like a refund please. Thanks

    14. Missing avatar

      Alison M
      Superbacker
      on March 28

      I would like a refund please.

    15. DeNel Johnson on March 27

      I would like to request a refund. Please inform me when refund has been issued

    16. LOON Lab, Inc Creator on March 27

      Hello everybody!

      According to our records refunds have already been issued for Man Yin Suen and TJ. Keira and Christine you have been added to the refund list.

      Cam, we are thrilled that you are feeling more confident, and will continue to update everybody weekly until Looncup is finally completed!

      Sincerely,
      Team Looncup

    17. Missing avatar

      Man Yin Suen on March 26

      Requested a refund before the end of Feb. Now it's almost the end of March. Still have not receive my money back yet. Why?

    18. Keira Lorelle Rouge Hudson on March 22

      I would like a refund please as I no longer need to use this product.

    19. Missing avatar

      Christine Chen on March 20

      I would like a refund since the product design changed significantly.

    20. Missing avatar

      TJ on March 13

      I would like a refund, please.

    21. Cam Vander Zanden on March 13

      Thank you for the weekly updates! They are very much appreciated and my confidence in you and your product has dramatically improved :)

    22. LOON Lab, Inc Creator on March 13

      Hi everyone!

      We are currently in the process of issuing refunds, so if you requested one prior to February 28th, you should have received it by the end of next week. Everybody requesting a refund after that will be processed once the initial requests have been issued.

      Kali, the following youtube tutorial explains how to change your Kickstarter delivery address, but we will also be checking to make sure that all of our shipping address information is correct before we ship the product, so don't worry!

      https://m.youtube.com/watch…

    23. Missing avatar

      Kali on March 12

      Hey,
      theres no option to edit my address. i dont know if i've moved since backing the project but i was also under the impression that we would be contacted to send you our shipping address once the product was ready to ship.

    24. Sophia Ritter on March 12

      i want to have my money back or else i will take some serious steps.

    25. Missing avatar

      Ana Luiza Tapia Zigman on March 11

      I would like a refund please.

    26. James Chen on March 8

      I would like a refund please and thank you.

    27. Missing avatar

      Leslie havens on March 7

      I'd like to request a refund (can't find my previous comment requesting one, but want to ensure I'm on that seemingly endless people who have lost trust in this ever being produced)

    28. LOON Lab, Inc Creator on March 6

      Hi everyone!

      For those of you who requested a refund before 28/2/17, your refunds will be issued by the end of the week. Refunds requested after this will be issued before the end of March.

      We still do not have an exact shipping date, but we estimate the product will be finished and ready to ship during the second quarter of the year. Once we have a firm date we will let you know, but until then we are making regular, weekly updates to keep everybody up to date on our progress.

      If you address has changed the best thing to do would be to update it on your Kickstarter settings. There is a video tutorial on how to do this here: https://m.youtube.com/watch…

      All the best,
      Team Looncup

    29. Missing avatar

      ojhwel on March 6

      You wrote me an email on 3/8/2016 saying I've been added to the refund list but I've never heard back. I DO still want a refund.

    30. Missing avatar

      Caroline Herrera on March 6

      I would like a refund

    31. Missing avatar

      Dakota Summach on March 6

      I would like a refund

    32. Missing avatar

      Roisin on March 6

      What is the current estimated finish date for this please?

    33. Jen Leighton on March 6

      I would like a refund please. I thought I had mentioned it in my previous comment but it transpires I didn't.

    34. Missing avatar

      miss whincup on March 4

      I am really sorry but I would like a refund as I don't have a period anymore. Thank you and I'm sorry I was not able to try your product.

    35. Missing avatar

      Cynthia Tackett on March 3

      I do NOT want a refund because I have been very hopeful this project would come around and it seems to have done exactly that. I am so excited to see the updates and everything moving forward. I knew this was going to be an extremely difficult project to finish because there are so many variables that need to be considered. I'm patient and very excited to see the recent updates. BUT I have moved so I DO need to update my address. I remember there being a message about that quite a long time ago but I cannot find it now and I didn't pay much attention to it at the time since I didn't think I'd be moving then. What do I need to do to get my address changed?

    36. LOON Lab, Inc Creator on February 28

      @Eden_DiMarcho Thank you for your support. Battery is actually the biggest challenge we're facing in the long term and we're looking into possibilities in cordless charging pad. We'll figure out once we're done with product shipping first, since it's the priority.

      @Kelly_DeRoo, you can update your credit card information on Kickstarter here: https://www.kickstarter.com/profile/credit_cards

      Thanks!

    37. Missing avatar

      Kelly DeRoo on February 27

      I would like a refund. How can I update my credit card info, so I can ensure a proper refund?

    38. Missing avatar

      Benoit Houle
      Superbacker
      on February 27

      I would like a refund please and thank you.

    39. Missing avatar

      Eden DiMarco on February 27

      Hello Looncup!
      I am really excited to see some honest communication happening! This is a product that I was crazy excited about when it first came out, I told anyone who would listen about it! My biggest concern, however, is still the battery life. Is there no way to include a charging option? I was thinking something along the lines of a charging pad/mat that you place the cup onto... I am sure this is not going to happen for this round of production, but hopefully in the future. Thanks again for all of your hard work!

    40. Camilla Luihn on February 27

      I need to request a refund please.

    41. LOON Lab, Inc Creator on February 24

      @InYoung, since there's so many people changing their address all the time, we'll send out a survey to confirm the last address a week before the actual product shipping. You can rest assured that we'll get your confirmation before we send out the product.

      @Elena Olmez, thank you so much for taking back your refund request!

    42. ZoëAlexandra Irina Minderovic on February 21

      I need to request a refund please.

    43. Missing avatar

      InYoung on February 21

      Hi, I have contacted you about half year ago for reporting out the change in my shipping address, but didn't receive any feedback. is there any way to update the shipping address to make sure I get the product?

    44. Missing avatar

      Elena Olmez on February 20

      Hi guys! Happy to see that you are back! And therefore i whould like to withdraw my request to refund. I whould like to stay in and see LOONCUP in life :-) cheers!

    45. Missing avatar

      Carly Moore on February 20

      I would like a refund please. Best wishes going forward :)

    46. Yitao Zhang on February 20

      I want to request a refund.

    47. Rebecca Heisterkamp on February 20

      I would like a refund please!

    48. Kelly Hoops on February 19

      Keep up the good work at making a great product! I can't wait to receive my LOONCUPS!!! Glad you are putting in the time and effort to make a great product! Keep it up! :)

    49. LOON Lab, Inc Creator on February 19

      Hello everyone!

      @Tessa Gault, thank you for your comment, we really appreciate the feedback. We're glad that a lot of people like the idea of alerts that don't require a phone, and we are currently exploring other options for the future for those who don't.

      Those of you requesting refunds, progress on those is currently underway. If you have requested a refund via comments or email then you have been added to the list and no further action is required on your part. We will explain the progress fully in tomorrow's update!

      All the best,
      Team Looncup

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