Frequently Asked Questions
After the campaign ends and is successful, we will contact all backers in the following weeks/months to confirm shipping information, case colour choices and any other details we may need!
Kickstarter is an all-or-nothing crowdfunding platform. This means that you only get charged (and we only receive funding) if we reach our goal!
You will not be charged until the campaign ends.Last updated:
The straw is made from food grade stainless steel #304 and the case is made of aluminum alloy.
This ensures the ViableStraw is durable, long lasting and safe to drink from.Last updated:
The patented telescopic and tapered design means the ViableStraw is airtight when used at any length! Suck away!Last updated:
ViableStraw is made from only food-grade stainless steel - just like utensils, cookware and regular metal drinking straws.
Just like when you buy lettuce - before initial use, we recommend that you wash your ViableStraw before using in your kale-smoothie.Last updated:
We made the ViableStraw to be a minimalistic, simple design without a lot of bells and whistles so that using it is easy - not complicated.
In using it ourselves, we personally simply rinse with water between beverages if on the go, by running water through the straw and opening and closing 2-3 times. Due to the inner mechanism and this movement, the straw partially self-cleans debris!
At home, use the included straw cleaner to give a good scrub with simple soap and water!
The ViableStraw is also dishwasher safe, so it can be safely washed in the utensil holding portion of your dishwasher.Last updated:
We were able source an eco-friendly shipping product company called ECO-ENCLOSE that we will be using for all our shipping supplies!
They offer only eco-friendly shipping solutions that feature paper/cardboard products that are 100% recycled, recyclable and biodegradable!
The ViableStraw will be shipped with as little shipping materials and packing as possible! Thanks to the compact design, even several ViableStraws shipping together can be mailed in very small boxes.Last updated:
ViableStraw will be shipped from our warehouse on the mainland USA to you anywhere in the world!
Shipping costs vary depending on pledge level and delivery location.
We have worked hard to route the lowest possible shipping costs for our supporters! Many shipping companies unfortunately start at flat-rate to a destination regardless how small a package is (like ours!) and increases from there.
For a better deal on shipping, look at higher pledge levels or go in on a pledge as a family or group to split shipping!
To our Canada supporters - we have looked into a small warehouse to ship from in Canada to decrease shipping costs to you, however Canada to Canada shipping is more costly than USA to Canada for our product.
In the future with continued success, we hope to bring the cost of shipping down if there is enough demand in other continents. At this time we are a small business and we genuinely appreciate your support!Last updated:
For media inquiries, please email email@example.com and we can provide you with a media file!Last updated:
The ViableStraw has smooth rounded edges on both the top and bottom to ensure it’s safe to suck, for even children!
Like anything used with children, please use with caution and supervision depending on your child’s age.
The ViableStraw is not a toy and should not be given to infants or very young children.
The ViableStraw should not be bitten or chewed on.Last updated:
Unfortunately the diameter of the ViableStraw does not currently work with Bubble Teas! However, we are currently testing prototypes specifically for all our Boba lovers so hang tight!
For updates on ViableStraw improvements like a Boba straw, feel free to sign up to our email list at www.viablestraw.com ! We don't send spam :)Last updated:
The ViableStraw is a simple telescopic design that extends and collapses by holding on to each end and pulling apart to extend, or pushing together to collapse.
Due to the patented, tapered design and durable materials, it allows the ViableStraw to stay rigid when extended or pushed through lids, but is easy to collapse when stored!Last updated:
When do I choose my case colours? I pledged for a multi pack, can each case in my order be a different colour?
When the campaign ends, we will send all backers a survey to complete that will include choosing your case color(s).
You can choose any of our case colour options for each straw in your pack!Last updated:
The ViableStraw can become 'cool' in icy drinks but does not become uncomfortable or truly 'cold'.
We have tested the ViableStraw in various liquids, including very cold/icy drinks. Due to our design being built with multiple sections, the heat/cold transfer to the top of the straw isn't quite as drastic as what you might experience with a regular stainless straw making it more comfortable to use in cold drinks!Last updated:
The ViableStraw works with all lids that we have tried, which is A LOT!
From generic “to-go” cups that require you to push a straw through the "X" opening, to reusable cold drink lids with pre-drilled holes (like you might find at starbucks).
ViableStraw will not fit Hot Drink reusable mug lids that only have a small slit opening for liquid.Last updated:
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