by Martin Kastner / Crucial Detail
@Martin Kastner, Any new updates? I (like others) have pledged after Aug 28th, (9/4/12 was when I pledged) & have not heard anything about tracking numbers or when my porthole will ship. I got the address confirmation email/survey and filled it out correctly on 11/12/2012(!), but still haven't heard anything. When can I expect to have the item shipped to me with the tracking information?
The replacement screws are en route to Chicago, scheduled for delivery to us on Thursday 9/12. Our warehouse will need 5 days to reassemble the remaining Portholes and prepare them for shipment. I will post an update once we've inspected the screws and have a firm shipping schedule.
Like others here who ordered last year I am still awaiting delivery. It would be really helpful to have a more direct means of communication for individual updates. It is disappointing to have waited nearly a year at this point and no sign of the thing. Hope this changes soon.
Just checking in to let you know I have received neither the product nor the UPS tracking info.
@Martin Kastner, any new updates? I appear to be in the last group to receive my porthole. I got the address confirmation email, but my address hasn't changed and won't change anytime soon. I'd love to have the thing just show up... But.... Well, you know my next thoughts. Any new information would be greatly appreciated.
I STILL have not received my two portholes which were originally scheduled for delivery Oct 2012. When can I expect to receive my shipment? It is already September 2013.
Hello, just looking for some advice. I was a late backer so am still expecting my Porthole. The last survey sent out had said they'd be shipped in early August, so I did not change my address at that time. However, I am now moving. If I go to the survey and change it right away, will my new address take effect in time for shipping? Thank you for your help.
@Schuyler @Stacy @Dan We're pushing to get the replacement screws as fast as possible. It should be a matter of days. As soon as they're en route to us and we can schedule reassembly and fulfillment, I'll be letting everyone know.
I ordered these as Christmas presents last year, and my family has started asking where they are. I'm now hoping that they will arrive for birthday presents this month. I'd appreciate an update on when they will ship. I ordered almost a year ago, on 9/3/12. Thank you.
Since you didn't answer my question posed on the last update, I'll ask again. I was understanding that all of the remaining portholes were to be shipped in August. But still no word. It's hard to explain to a magazine publisher that the item I purchased for them to review last year is still not here. Very disappointed in this.
I ordered 2 black portholes on September 4, 2012 and another 2 on November 27, 2012. I received an email survey about 2 weeks ago saying that my portholes would be sent the first week of August. Then no further word at all. How can I confirm that the 4 portholes are on their way to me? I've tried to be very patient ... but it's very frustrating when the original date for fulfillment was in 2012 and it's now 11 months after I made payment for the first 2.
P.S. to show good faith, why didn't you ship the tea and glasses any time in the last year? Manufacturing delays with the porthole shouldn't have delayed that part.
Wow, every single update for the past year has basically told me there's a delay (and then the new expected delivery date wasn't met). This Aug 12 says last group will go out in 2 weeks but I've still not received notification that there's been a shipment to me. I bought a pair and one was a gift for someone who literally died before I could give it to him. That said, I still want the portholes I ordered instead of apology after apology every month or two.
If we're not sure if you have our address or not, where should we send that info?
@Jon @Alex @Keith @Mike I will post an update here as soon as the replacement parts arrive. It will take 2-3 days to reassemble and ship all the units.
Same comment as @Keith. I backed on 8/28, and it would be great to have the Porthole by Labor Day. Any update on shipping of the last batch?
"The final batch of black Portholes for Kickstarter backers arrived at our warehouse in Chicago last week but we discovered an issue with screws in part of the shipment. We're awaiting replacement parts and expect to ship these Portholes within the next two weeks."
This was two weeks ago - is there any new information that can be shared with us? I'm assuming if these last units had been shipped we would know about it, so I'm guessing there is another delay?
still haven't received any notice of shipping on mine, any updates? i backed 9/3/12.
Just wondering if that issue with the screws has been resolved and if the last batch has shipped. Thanks...
Just got mine and I LOVE THEM! Ordered 8/28; was emailed updated address survey 7/25; never received UPS confirmation but they were delivered 8/20.
Just received mine in France, DHL managed to deliver on my holiday location.
I have received nothing no notices in spam or mail and backed way before end of summer of last year.....
Starting toget worrried it will not even make it for xmas of this year.
I received a note to fill out the survey with my updated address on July 25 (and filled it out the same day). I have received nothing since then, including a UPS notification. I checked my SPAM folders as well. Can you please confirm that a shipment is en route, and please provide tracking details?
@Julian - if you look at Martin's response to my question on the same issue (further down the thread) very few 8/28 pledges shipped out with the last batch. We'll be in the final batch.
@Martin - according to your message below dated August 1, my Porthole should have shipped. Can you please confirm that the last shipment has gone out? I ordered on the 28th of August 2012.
"@Dan @ Barry All remaining black Portholes should ship to backers towards the end of next week."
I purchased on Sept. 4th. When will I receive my porthole?
got mine shipment yesterday and they are just lovely.. I can't wait to use them.. and to give them as gifts.. I will get good points for this.. If I can let them go that is... Thanks!
My portholes arrived today and I must say that not only are they beautiful, but the packaging and items that came with them are also all classy and gorgeous! I'm glad they got here and I thank you!
@Sally We don't have your physical shipping address, just a PO Box. Since we're using UPS, PO Box shipments can't ship in the bulk shipments.
@Penni Additional orders placed after the Kickstarter campaign will ship once all original Kickstarter rewards have been sent.
@Toby Sorry to hear about the broken glass. To receive a replacement, please send a photo of the broken glass to email@example.com.
To clarify, the one shipment I have received arrived yesterday 8-14-13 and it is great!! Now I'm REALLY ANXIOUS to get the next shipment. Like a previous post, I'm not sure if I'm going to be willing to gift any of the portholes as I had planned.
I have received my port hole and it is great thanks heaps. My only issues is that one of my glasses has arrived smashed. Can I please have another one sent out
I am a backer who pledged twice at two different times, the same amount. I have received only one shipment. I agreed to accept a later shipment than the time around the end of last year but now I have waited until the following August and now have only received one shipment. I am among the 1290 backers (pledged at that level twice) who pledged for two (2). Please advise.
Penni Green, Oklahoma City, OK
I am also a backer who signed up end of last summer...at the time the porthole I was promised was supposed to arrive in time for the thanksgiving party we had. What other information do you all need from me?? I have no tracking number and nothing in my spam folder either. Please help.
Sally k. Johnson crested butte, co
I backed on 8/20 for 2 black portholes. I have not received them. Nor the "thank you" glasses promised. I have not received UPS notification of shipment (spam or otherwise), nor a request for address verification (ONLY if there was a change). I responded to your email asking if they were 2012 holiday gifts (they were). It's almost a year past when I originally thought I would receive them. Still patiently waiting... losing patience. How much longer do the August backers have to wait? Kerianne NYC
Hello. I am wondering when I will receive my Porthole. I received an email that there was a delay in shipping. Please respond as I was an early backer. Cristin Ponder, Albuquerque New Mexico. Thanks so much and looking to receiving it:)
I am in the same boat as a few others - backed on Aug. 28th, responded to the survey last November, did NOT make any changes in response to the email July 25th as nothing has changed. I have not received an email from UPS to date. A hint would be wonderful .... :).
I am SO VERY EXCITED about the Portholes!! We ordered 5, planned to give some as gifts, but as I read more about their potential, we may just keep them all!!
Unlike others here, I am thrilled to have been part of this project and have no timing issues at all. This is the real world, and I appreciate a team that would prefer to get it right the first time than not to get it right at all!
I backed on 8/27, but I haven't received any shipping confirmation information. I also don't think I actually ever received a request for an address either, but my address has not changed since the start of the campaign. Is there any way to check my address on file or verify that everything is set correctly?
@Mary There are very few backers from 8/28 in the last shipment batch. Most are in the next one.
@Jose, @Kimberly @Marcia @Ranjit Your Portholes have shipped, UPS shows tracking notices sent.
I got an email to verefy my address(survey) which I did then the email about the delay in shipment and then another email to verefy my address(survey) which I did not complete because nothing changed. did I have to tomplete the Second survey in order for my order to go out?? I have not received a UPS tracking yet
No email, no tracking, you sent out a survey asking us to respond IF we'd changed our shipping addresses in July and mine had not changed. Clearly, I should have something by now if my funding group shipped. I am SO weary of updates, checking my funding date, checking my spam folder. Just send it and stop making me feel like I have to stay on top of your delivery procedures. This is beyond painful and completely unprofessional. And what happened to the glasses again?
I too would like some sort of non facebook access to recipes if feasible. I also got the delay notice and no actual shipment notice. Do you know if they shipped or if we will get an update when they really do ship?
Backed the project exactly ON August 28th...but at the two black porthole level. Does that count as "by"? Completed the survey some time ago but no UPS tracking # received so not sure of status. I've been so looking forward to receiving these.
I backed on 8/22 for 5 portholes and received the following message on July 29th. Should I have received a shipping notice by now? Thanks in advance.
Dear Porthole backer,
We recently sent you a survey indicating that your Porthole rewards would be shipped last week. We've experienced a delay, pushing your delivery to next week. We apologize for the added delay.
I do not have a Facebook account. Any way to access the recipes, ideas, etc for those of us who cannot use the Facebook access?
I can't remember when i backed the project. hope mine comes soon, so excited.
At last a kickstarter reward that was 100% worth waiting for
The passion for quality oozes throughout .
I have backed over 30 products on KS and this is the only one to exceed my expectations.
I still have not received a tracking number...have not received my porthole..and I was one of the first backers. So disappointed. Marcia Ward...Ohio Please advise. I am being respectful and considerate but it is disappointing.
I still haven't received my UPS tracking number. I backed on 9/4. Checked my spam folder and nothing Porthole related in there.