The vast majority of Kickstarter rewards have been shipped. If you backed by August 28, your Portholes should be in your possession or en route to you. If you backed prior to that date and have not received a tracking notice from UPS, please check your spam folder. A small number of backers have not given us their shipping address. We've sent multiple messages requesting it. If you're an early backer without a Porthole or tracking notice, please check that you've filled out the Kickstarter address survey.
There are several hundred backers who pledged in the final days of the campaign whose rewards have not yet shipped. The final batch of black Portholes for Kickstarter backers arrived at our warehouse in Chicago last week but we discovered an issue with screws in part of the shipment. We're awaiting replacement parts and expect to ship these Portholes within the next two weeks. I apologize for the additional delay. Add-on kits will ship once all initial Kickstarter rewards have been fulfilled. White Portholes will ship later in the month as these require additional processing.
We have several backers who indicated an APO/FPO address. We're reaching out to all of them individually to confirm address before shipping. Those with APO/FPO addresses who have not received our message or haven't confirmed the address should send me a message here on Kickstarter.
- It's a good idea to first test the Porthole with plain water to familiarize yourself with its components and the assembly process.
- We can't emphasize enough the need to squeeze the Porthole during tightening. Press down on the top glass pane during the initial tighten, once you pick it up squeeze it around the perimeter (as if holding a steering wheel) to make sure the gasket is properly seated, and then hold tightly with one hand as you snug the screw. The gasket compression comes from the squeeze, not from torquing the screw. The screw is only intended to hold the glass in place.
- Check the gasket after tightening before filling with liquid. You should see a flat spot around the entire perimeter that's uniform in width.
- Increase in pressure inside the Porthole may cause leaks. If you're infusing components that expand or release gasses during the course of an infusion, don't insert the stopper during infusion..
- It's normal for the gasket to come out. When reinserting, make sure the square face goes in the groove and the rounded one protrudes.
Our backers created a Facebook group for sharing images, recipes, ideas, etc. Here is the link: https://www.facebook.com/groups/169257609887026/
Martin Kastner and the Crucial Detail team