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A simple and beautiful infusion vessel that can be used for cocktails, oils, teas, or any infusion imaginable.
4,270 backers pledged $736,112 to help bring this project to life.

manufacturing is done

Posted by Martin Kastner / Crucial Detail (Creator)

Hi everyone.

Third wave of Porthole reward kits is now being assembled and those slated to receive them have been sent an email survey. This includes our Canadian and European backers. If you haven't received our survey yet, your rewards will be shipping in one of the subsequent waves and you will be hearing from us several days prior to shipping. 

The Kickstarter edition Porthole manufacturing is done and the last ones are en route to Chicago. We will be shipping the remaining rewards in three additional waves roughly two weeks apart.

Rest of the World backers: Your rewards will be shipping in the next wave, currently scheduled to land July 6 and ship the following week.

White Porthole backers: Your rewards will be shipping in the final wave, currently scheduled for first week in August.

Poster level backers: Please respond to the message sent to you here on Kickstarter with the size of your choice. Be sure to check and fill out the Kickstarter survey if you haven't already done so.

Address changes: The best way to update your shipping address is to fill out our email survey sent via Survey Monkey several days before shipping.

Tracking: Everyone receives a notice with a tracking number once their shipment is processed and ready for pickup.

Thank you,

Martin and the Crucial Detail team

Comments

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    1. Robert Sherriff on

      I believe I'm supposed to be in this wave and I haven't received a survey. Can you check?

    2. Laura Gassner Otting on

      How do we know what wave we are in??? I thought I backed it at an amount where I should have received it in October 2012.

    3. Missing avatar

      PJ Pesce on

      Also, I tried contacting Martin directly in Dec and received no response.

      This is getting annoying, and I see I am not alone.

    4. Missing avatar

      PJ Pesce on

      I was supposed to have recieved mine in Oct '12.

      I have recieved nothing to date.

      What gives??

      Is this a scam?

      I paid $95

    5. Missing avatar

      gary miller on

      Just reading past posts - Ky for President !!

    6. Missing avatar

      gary miller on

      Please tell me - doing your math as posted regarding backers - how many portholes have you actually shipped against the 4231 backers who pledged ?? Only 611 of those who pledged did so at a higher dollar amount than me. In some ways that means nothing, other than that one would think the shipments would logically commence from highest to lowest investment values. So agai, just how many have actually shipped, and are those people happy with the money they've spent ?

    7. Missing avatar

      gary miller on

      This experience now borders on SCAM. One lame and fraudulent excuse after another - 19 updates over 11 months as to why three-quarters of a million dollars later, we just can't seem to follow through on our comittments or obligations. It would seem it is time for some of us to take another tact ............

    8. Missing avatar

      Sarah Drohan on

      Signing in to locate my backer date. Thank you, Melanie, for that info.

    9. Missing avatar

      Nina Tovish on

      I backed on August 21, 2012. Do I understand correctly that I won't be contacted for shipping information until late July?

      I've moved cities and built in a house while this project has been underway.

      Well, maybe I'll get the portholes in time for my mid-August birthday.

    10. Missing avatar

      Mary Harrison on

      Martin - I pledged on August 12, 2012. My delivery address is in the US. I have not received a survey e-mail either. Your response below to Celina says that you have processed shipments up to August 18........please help me understand why I haven't received my survey e-mail.

    11. Missing avatar

      Melanie Montenegro on

      If you are signed into Kickstarter you can check your backer history which will give you the exact date you backed this project rather than searching your emails...click on the blue square icon at the top of the page and "my backer history"....if you are leaving comments here then you have already signed in to Kickstarter

    12. Missing avatar

      AB on

      @Paul Fulbright - if you've kept all your Crucial Detail mails, including payment receipts, you should be able to search your mail using 'Crucial Detail' as a search string. Look for your payment confirmation mail. I figured that I joined during an August wave and looked for those dates in the search results. Sure enough, payment confirmation put me at a middle August join. Good luck.

    13. Jennie Zeiner on

      I backed on August 20th and have not received a survey. I should have one going to Florida and 2 going to Prague. There's a chance the survey went to spam and was deleted- maybe it would be useful to send this update before you send the survey so we know to watch for it. Thanks, looking forward to receiving them!

    14. Ralph Mazza
      Superbacker
      on

      To help those waiting/looking for the email.

      I received mine on the 28th.

      The subject was: Crucial Detail Porthole - Getting Ready to Ship Your Rewards!
      The sender was: info@crucialdetail.com via surveymonkey.com

      The body was:
      Dear Kickstarter Backer,

      Your porthole reward will be ready to ship next week!

      Before we send it, we want to confirm your shipping address. If your
      address has changed since November, when you completed the
      original Backer Survey, please follow the link below to update it.
      All changes must be made by Monday, July 1 at 5PM CST.

      Please note that we cannot ship to a PO Box. We're shipping via UPS, requiring a physical address.

      If your address is the same, there is no need to do anything.

      Thank you!

      The Crucial Detail Team

      Here is a link to the survey:
      [Survey Link]

      This link is uniquely tied to this survey and your email address. Please do not forward this message.

      Thanks for your participation!

      Please note: If you do not wish to receive further emails from us, please click the link below, and you will be automatically removed from our mailing list.
      [unsubscribe link]

    15. Robert M. Donatiello on

      Same here -- I've just searched my email and have no survey received. I pledged for a black porthole. Please send the survey and porthole!

    16. Julian Simpson on

      Paul Fulbright - you should have got an email on the day you backed - I received such an email on 8/28 meaning I won't get mine until August by the sounds of it - close to a year after I backed.

    17. Missing avatar

      Mags Jones on

      I'm really disappointed - In this venture

    18. Missing avatar

      Eric on

      I backed on 8/17 and should be included in this shipment, yet I have not received any survey.

    19. Missing avatar

      Paul Fulbright on

      Don't really understand as there isn't really a way to tell when exactly I backed, but I'm just going to assume if I havent recieved a survery my place in line hasn't come up yet. Excited to finally get it though, seems like it's getting close! Keep up the hard work, it is appreciated!

    20. Martin Kastner / Crucial Detail Creator on

      @Celina So far we've processed US pledges up to 8/18. Subsequent waves will ship pledges through 8/20 (mid-July shipment), 8/27 (late-July shipment), and 9/4 (early August shipment).

    21. Missing avatar

      Mary Stanley on

      I am in USA and have not received survey yet.

    22. Missing avatar

      Melanie Montenegro on

      I pledged $175 on 8/28/2012.... Where does this leave me in regards to shipping of the two portholes and glasses etc? I too am not sure if I ever received an email for shipping.....is it ok if I whine guys....I just want my portholes waaaaahhhhh :(

    23. Missing avatar

      Celina on

      @martin kastner/crucial detail
      I think we are all Asking you to quantify where you're at in a different way. Something like, we ve fulfilled all US orders placed by xdate. Ydates are expected I ship ----, etc.

    24. Missing avatar

      Vanessa on

      Hey! I guess I'm in the same boat as everyone else. In your last update you said the next shipment would fulfill all the orders up to
      I 8/20? I backed on 8/19 and I'm moving out of the country (USA) at the end of July so I would like to know if this will impact my shipping at all. Thanks.

    25. Martin Kastner / Crucial Detail Creator on

      @all I apologize if the update was not entirely clear. In the US, we continue to ship the rewards in the order of backing. We still have 3 waves of shipments left to receive and process over the next month. International shipments are fulfilled separately, that's why I specifically mentioned them in the update. If you haven't heard from us already, you will prior to processing your shipment.

    26. Missing avatar

      Arielle B. on

      I'm in the same boat as everyone else.... haven't received a survey, and would love some sort of concrete detail as to " where we are" in the queue. I understand things happen and timelines get thrown off, so it's not a matter of being angry -- just, please, a reality check on actual timing would be nice.

    27. Jennifer L on

      Based on all the emails I received -- I should have received my Porthole and glasses some time ago. I'm not in Canada, I'm not in Europe, I didn't get a white one -- what is the problem? My survey went in 11/19 for a $95 level black Porthole. Please advise.

    28. DeltaLima
      Superbacker
      on

      Same here, still waiting on my portholes and no email:-(. Better confirmation and more specific details would be nice being half a year late ;-)

    29. Missing avatar

      Burton Siu on

      I sent in my survey 11/19/2012 and requested it be received by Christmas, and have not received anything. Ordered one black porthole. I am in the US. Thanks for checking on this.

    30. Christy Altman on

      Same. I think I ordered 5-6 black portholes. PLEASE - a definite ship date for my order would be greatly appreciated! We all backed this product believing delivery would be by holidays 2012. It's WAY overdue.

      Ty
      C. Altman

    31. Missing avatar

      Celina on

      I ordered 5 black portholes on 8/20. Where in line I?

    32. Dean Wilhite on

      Looks like you have a bunch of us waiting on that survey. Bring it.

    33. Missing avatar

      Robert Trawinski on

      same here. waiting on 2 black portholes AND my address changed. didn't receive an email :(

    34. Robert Elliott II on

      We are all having the same inquiry. Waiting on one black porthole but no survey received. The update is a bit vague on the specifics.Can you give more info just in case some of us are being inadvertently left out?

    35. Missing avatar

      Jonathan Grieb on

      No survey that I saw. Can you say what number backer is the third wave up to? Previous updates suggest I was in that group but nothing from survey monkey

    36. Jeremy on

      Also waiting on the survey. Waiting on one black porthole

    37. Missing avatar

      marcia on

      I still do not have mine...waiting so long with very little input. It is truly coloring my intentions re Kickstarter. I have funded five projects and have received two items. When do we get our portholes...marcia ward

    38. Missing avatar

      Robert Gottschalk on

      Same issue. Still waiting on two black portholes here. Never received any survey.

    39. Jim Fischer on

      I have the same question as Jeff. The update was confusing

    40. Missing avatar

      Jeff Mak on

      I'm part of the USA, and still waiting for a black porthole. Should I have received a survey by now?