Funded! This project was successfully funded on September 4, 2012.

Update #19

manufacturing is done

Hi everyone.

Third wave of Porthole reward kits is now being assembled and those slated to receive them have been sent an email survey. This includes our Canadian and European backers. If you haven't received our survey yet, your rewards will be shipping in one of the subsequent waves and you will be hearing from us several days prior to shipping. 

The Kickstarter edition Porthole manufacturing is done and the last ones are en route to Chicago. We will be shipping the remaining rewards in three additional waves roughly two weeks apart.

Rest of the World backers: Your rewards will be shipping in the next wave, currently scheduled to land July 6 and ship the following week.

White Porthole backers: Your rewards will be shipping in the final wave, currently scheduled for first week in August.

Poster level backers: Please respond to the message sent to you here on Kickstarter with the size of your choice. Be sure to check and fill out the Kickstarter survey if you haven't already done so.

Address changes: The best way to update your shipping address is to fill out our email survey sent via Survey Monkey several days before shipping.

Tracking: Everyone receives a notice with a tracking number once their shipment is processed and ready for pickup.

Thank you,

Martin and the Crucial Detail team

Comments

    1. Missing_small

      Creator John Sundwall on September 6, 2013

      Martin--
      I'm a White Porthole backer (plus two Black Portholes) and have not received either of mine. Can you give me a schedule please?
      Thanks,
      John

    2. Abt-mk-biking.small

      Creator Martin Kastner / Crucial Detail on August 26, 2013

      @Courtenay I am sorry about the broken glass and missing recipe cards. Please email a photo of the broken glass to info@crucialdetail.com and we'll send out a replacement along with the recipe cards.

    3. Missing_small

      Creator Courtenay Savage on August 24, 2013

      Hi,

      I received my five Portholes. They are wonderful. However, one of the glasses was broken upon arrival and one of the Porthole sets was missing all its recipe cards. I would have contacted you via www.theportholeinfuser.com, but the contact page doesn't appear to be set up yet. How do I get this resolved?
      Thanks,
      Courtenay Savage

    4. Me_square.small

      Creator Julian Simpson on August 12, 2013

      @Martin - according to your message below dated August 1, my Porthole should have shipped. Can you please confirm that the last shipment has gone out? I ordered on the 28th of August 2012.

      "@Dan @ Barry All remaining black Portholes should ship to backers towards the end of next week."

    5. Missing_small

      Creator Stacy Shure on August 12, 2013

      I ordered 2 black portholes on September 4, 2012 and another 2 on November 27, 2012. I received an email survey about 2 weeks ago saying that my portholes would be sent the first week of August. Then no further word at all. How can I confirm that the 4 portholes are on their way to me? I've tried to be very patient ... but it's very frustrating when the original date for fulfillment was in 2012 and it's now 11 months after I made payment for the first 2.

    6. Missing_small

      Creator Blake Young on August 11, 2013

      I received an email on the 29th of August saying the portholes would be delivered the next week. That was last week . What is the date now?

    7. Missing_small

      Creator Zetetics on August 10, 2013

      Being patient here as well. The lack of communication is getting to be a bit much. Please let me know when they will ship. These were Christmas gifts...for 2012, not 2013!

    8. Missing_small

      Creator Adriano Feria on August 9, 2013

      How can find out when my portholes will be shipped? I have been incredibly patient, but I bought one of the portholes as a wedding gift for a wedding I attended back in February. If I knew it was going to take this long I would have purchased something else. Can you please be more transparent as to when kickstarter orders will be fulfilled?

    9. Abt-mk-biking.small

      Creator Martin Kastner / Crucial Detail on August 8, 2013

      @Hugh Our survey was sent to you a couple of weeks ago. Your rewards are shipping tomorrow. No need to respond if your address hasn't changed.

    10. Fb_profile_picture.small

      Creator Hugh Pritchett on August 8, 2013

      I have not received survey form for my 2 portholes. Subscribed 8/17 2012. Please respond.

    11. Missing_small

      Creator Elizabeth Prewitt on August 7, 2013

      So I should look for a shipment in the next few days or notification of a shipment in the next couple of days.. I should be getting the 5 black portholes and I'm domestic...

      Thanks,

      Elizabeth

    12. Abt-mk-biking.small

      Creator Martin Kastner / Crucial Detail on August 7, 2013

      @Corey Please send a message with the a photo of the broken tumblers to info@crucialdetail.com and we'll send replacement glasses. Thank you.

    13. 4948785105_dbf9b72846_o.small

      Creator Corey Melton on August 6, 2013

      both of my glasses/cups were broke on delivery. i really wanted those :( :( :(

    14. Missing_small

      Creator cameron lumsden on August 6, 2013

      Might you be able to advise when we can expect shipment? It will a year next week that we backed. Excited to finally have a Porthole.

      Pledge Summary
      AMOUNT PLEDGED
      $375.00
      REWARD
      FIVE black Portholes along with a seasonal cocktail recipe from the Aviary. US shipping included. For Canada add $20. For European Union add $50. Rest of the world add $100.
      ESTIMATED DELIVERY
      Oct 2012

    15. B963e7f07621.small

      Creator Francis Nguyen on August 6, 2013

      How do we check and see what wave we'll receive the porthole?

    16. Abt-mk-biking.small

      Creator Martin Kastner / Crucial Detail on August 2, 2013

      @Mark Everyone should have received a survey by now. We'll send a PM here on Kickstarter to follow up.

    17. Fb_profile_picture.small

      Creator Mark 'vordo' Wlodarkiewicz on August 2, 2013

      I'm waiting for 5 portholes (they are presents for those who helped with our wedding almost two years ago!) yet not a whisper. I certainly hope they are about to be shipped. we have moved an yet no survey... what do I need to do?

    18. Missing_small

      Creator Anthony on August 2, 2013

      Just got my Porthole in Scotland and I must say it was well worth the wait! what a stunning piece of art! cant wait for it to take centre position on my kitchen table in my new home! Thanks guys, look forward to more exciting products!

    19. Abt-mk-biking.small

      Creator Martin Kastner / Crucial Detail on August 1, 2013

      @Dan @ Barry All remaining black Portholes should ship to backers towards the end of next week.

    20. Fb_profile_picture.small

      Creator Barry D Willingham on August 1, 2013

      Please let me know if and when to expect shipment. Domestic.

    21. Fb_profile_picture.small

      Creator Dan Freidus on August 1, 2013

      So, when should I expect my portholes to be shipped (2 black ones to the U.S.)? My most recent expectation was that it would be shipped in July but I have heard nothing in the past month.

    22. Mat_450.small

      Creator Mathias Brandstetter on July 31, 2013

      After long wait, after fruitful year, after so many moments this gem did happen to be delivered.
      I took it to its first fulfillment and it is exactly the way I dreamt of it.
      Thanks for letting a dream come true.

    23. Missing_small

      Creator Ingmar Guillaume on July 31, 2013

      @Martin
      Thx Martin.

      For those who haven't received it yet: it was so much worth the wait. It looks great, and all who I have shown it to, are envious. As has been stated before: it's more important to get good quality, then something assembled in a hurry/.

      A tip for The Aviary: sell your blends in sachets as the one included in the porthole and your recipes in card form, I'm most certain they will sell.

    24. Abt-mk-biking.small

      Creator Martin Kastner / Crucial Detail on July 31, 2013

      @Ingmar I'm really sorry about the missing hex key. We'll get it to you asap.

    25. Missing_small

      Creator Ingmar Guillaume on July 31, 2013

      @Martin
      They look great/fantastic, and the glasses are just adorable.
      But: 2 portholes, 4 glasses, 6 screens, 4 screws, but only 1 hex key. Sh**t, if it wasn't for a present, I wouldn't even mind.

    26. Missing_small

      Creator Ingmar Guillaume on July 30, 2013

      Tracking number received. Oh yes!!!! Can't wait for it to arrive.

    27. Abt-mk-biking.small

      Creator Martin Kastner / Crucial Detail on July 29, 2013

      @Ingmar European rewards did ship Today. The tracking notices should be sent tonight by the respective carriers.

    28. Missing_small

      Creator Ingmar Guillaume on July 29, 2013

      Europe: 5 weeks after June 25th. I know it's hot in Madrid. Still....

    29. Abt-mk-biking.small

      Creator Martin Kastner / Crucial Detail on July 29, 2013

      @Tibor We will contact DHL and attempt to resolve it.

    30. Missing_small

      Creator Tibor Sekelj on July 29, 2013

      Hi Guys.

      I got contacted from DHL. There is a problem with shipment and they can't release it.

      They ask for product description in Thai and stress that there are some additional import costs.

      Furthermore they are requesting a catalogue of goods (not sure why, but seems shipping information is not sufficient as it says only "porthole", which nobody at DHL understands)

      Kindly let me know what the agreed handling is in this case.
      (I assumed that shipping cost is end to end incl. fees.)

    31. Avatar-cropped.small

      Creator Oluseyi on July 27, 2013

      Hey Martin & Crucial Detail,

      Been kinda busy, so I'm only just sharing this now: my two Portholes and four shot glasses arrived on July 9—nearly 3 weeks ago. Beautiful, efficient packaging! A little hectic at my house right now, so haven't made any infusions yet, but as we enter the tail-end of Summer I look forward to doing interesting things with oils, teas and water.

      Great job!

    32. Fb_profile_picture.small

      Creator Brian Anderson on July 26, 2013

      Hey Martin, I got an email from you guys last Thursday that my two would ship this week, and since my address is the same, I did not submit a new survey, as instructed.

      But it's Friday a week later and I still don't have any indication or notification of a shipment headed my direction. Obviously, technically it's still "this week", but I would have assumed if you had a Monday 22nd cutoff for address, that they should have gone out by now?

      What am I missing?

    33. Abt-mk-biking.small

      Creator Martin Kastner / Crucial Detail on July 26, 2013

      @Kevin Yes. The add-on rewards will ship after all original Kickstarter rewards have been shipped.

    34. Missing_small

      Creator Kevin Dragotto on July 26, 2013

      Wondering about fulfillment for the Kickstarter Reward Backer Addition orders. Will they ship after the main Kickstarter orders are fulfilled? Thanks!

    35. Abt-mk-biking.small

      Creator Martin Kastner / Crucial Detail on July 25, 2013

      @Cesar Please send a message with the a photo of the broken tumblers to info@crucialdetail.com and we'll send replacement glasses. Thank you.

      @Dean Thanks!

    36. Missing_small

      Creator Doreen Morgan on July 25, 2013

      I ordered after 8/20 but still have not received an email to confirm my address prior to shipping wondering if there are more delays?

    37. Fb_profile_picture.small

      Creator Dean Wilhite on July 25, 2013

      Martin: What a lovely package you have created. A beautiful box I just don't want to throw away.

      Thanks,

      Dean

    38. Missing_small

      Creator Cesar Valadez on July 25, 2013

      what happens if my of my tumblers is broken?

      the Porthole is still awesome.

    39. Fb_profile_picture.small

      Creator Nicholas Wright on July 24, 2013

      Just received my Porthole and tumblers today! Awesome job Martin and team! It was definitely worth the wait.

    40. Missing_small

      Creator Stacie Linebaugh on July 24, 2013

      I ordered it in August 2012

    41. Missing_small

      Creator Stacie Linebaugh on July 24, 2013

      I have yet to receive my porthole...

    42. Fb_profile_picture.small

      Creator jeffrey darnell on July 24, 2013

      Oh yeah, the tumblers came with as well!!!

    43. Fb_profile_picture.small

      Creator jeffrey darnell on July 24, 2013

      Thanks so much. I received both portholes last week or so. Just wanted to say it was worth the wait. Quality is impeccable.

    44. Abt-mk-biking.small

      Creator Martin Kastner / Crucial Detail on July 23, 2013

      @Laura @Dan We're now shipping to backers who pledged before 8/25. Those who pledged on or after 8/26 will be in the final wave scheduled for the beginning of August.

    45. Missing_small

      Creator Laura Park on July 22, 2013

      Curious, I filled out my survey 11/19/12. Will mine go out in the next shipment?

    46. Missing_small

      Creator Dan Verakis on July 22, 2013

      I STILL have yet to receive my Portholes. WTF??!

    47. Fb_profile_picture.small

      Creator Mai Sh on July 20, 2013

      Yay! I sent a porthole to my friend for her wedding! 9 months late, but still an amazing gift!

      I wanted to check in on the Kickstarter edition portholes that were sold through your website in November. Is there a good place to keep track of progress on those? When will they get shipped?

    48. Abt-mk-biking.small

      Creator Martin Kastner / Crucial Detail on July 20, 2013

      @Matt The tumblers ship inside the kit box, in a compartment under the Porthole and recipe cards.

    49. Missing_small

      Creator Marc Preiser on July 19, 2013

      Any chance you could let me know what 'wave' I am in? I cannot figure it out and as of yet have not received either the item or notification that I'll be receiving. Thank you!

    50. Missing_small

      Creator Matt Tassone on July 19, 2013

      I received my Porthole but not my tumblers. Will those be coming in a second shipment?

4,270
Backers
$736,112
pledged of $28,500 goal
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    Signed poster and a recipe for the inaugural Blueberry cocktail from the Aviary.

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    The first 100 backers will get their Portholes at only $75 to kick-off our Kickstarter. One black Porthole along with a seasonal cocktail recipe from the Aviary. US shipping included. For Canada add $10. For European Union add $25. Rest of the world add $50.

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    99 backers Limited (1 left of 100)

    The second group of 100 backers will get their Portholes at $85. One black Porthole along with a seasonal cocktail recipe from the Aviary. US shipping included. For Canada add $10. For European Union add $25. Rest of the world add $50.

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    One black Porthole along with a seasonal cocktail recipe from the Aviary. US shipping included. For Canada add $10. For European Union add $25. Rest of the world add $50.

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    1290 backers

    TWO black Portholes along with a seasonal cocktail recipe from the Aviary. US shipping included. For Canada add $15. For European Union add $30. Rest of the world add $65.

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    56 backers Limited (194 left of 250)

    White Porthole. One of a limited edition of 250 white Portholes with etched edition numbers and signed by Martin Kastner. US shipping included. For Canada add $10. For European Union add $25. Rest of the world add $50.

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    486 backers

    FIVE black Portholes along with a seasonal cocktail recipe from the Aviary. US shipping included. For Canada add $20. For European Union add $50. Rest of the world add $100.

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    TEN black Portholes along with a seasonal cocktail recipe from the Aviary. US shipping included. For Canada add $30. For European Union add $75. Rest of the world add $150.

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    4 backers Limited (1 left of 5)

    Two black Portholes, signed by Martin Kastner, plus the opportunity to spend the day with chef Grant Achatz and Charles Joly at the Aviary. You will work the bar during service, learn recipes and techniques, and enjoy cocktails at the Aviary with the chefs.

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