Second shipment wave
The next batch of Portholes is scheduled to make a landing in Chicago April 20th. Unless there are delays in customs processing, we should be able to turn them around and ship to backers within a week after that. The following wave of Portholes should arrive in Chicago in mid-May.
Unfortunately, the production has not been continuing as smoothly as we had hoped. The glass manufacturer did not deliver the subsequent round of side glasses on time and we learned that they lost a huge number of parts to micro-fractures caused by a new tool. The cracks were not apparent until after the parts came out of the tempering bath, leading to thousands of glass sides produced between those steps that are not usable. The factory has identified the problem, corrected it, and has restarted production this week, causing a roughly 3-4 week delay in assembly.
Note to backers in the EU, Canada, and Rest of the World: We learned from some of our Kickstarter peers that international backers frequently get charged for duty, customs charges, and taxes. To avoid this, we're working on fulfillment with partners in multiple countries that would allow us to legally import the rewards and ship to you without incurring additional charges by local authorities or removal of the tea. EU and Canadian shipments are scheduled to ship with the next wave of Portholes. Australia, and the rest of the world will follow.
We appreciate your patience,
Martin and the Crucial Detail team