Hone Is Late - iOS app video
Hone is late
We are officially joining the 75% of Kickstarter design and technology projects that are late. When we launched we told ourselves we'd have tons of padding in our ship estimate, but as of today we know we're going to miss it.
What went wrong?
Before we went live on Kickstarter, we were focused on the hardware engineering and software design - proving out that we could make Hone - and should have put more effort into understanding supply chain issues and dependencies prior to launch, especially given that Hone involves regulated wireless technology, which we hand-waved, thinking we knew more than we did. This was hubris, and we take full responsibility.
What are we doing about it?
There's been a lot of talk this week about how Kickstarter projects should manage expectations and accountability to backers. The consensus is transparency and communication, which is how we've been doing things and plan to continue. So:
- This delay is an issue of needing more time, not of the project floundering. All of our suppliers and service providers with the exception of cardboard box packaging are set, and we are in position to make and deliver a high-quality hardware device that does exactly what we promised.
- Rather than rely on backer updates for dribbling out updates to our schedule, I am publishing the Gantt chart with our roadmap and dependencies I use day-to-day for project management, which is at gethone.com/pages/schedule.
- I'm here to answer your questions. You can contact me through Kickstarter, directly at my firstname.lastname@example.org email address or even call me at 304-LITWACK. If you have any concerns, please make me your first stop.
How long will the delay be?
We're not sure yet. Today, as of this email, we're certain to miss October but don't have a new firm ship date. The chart is our best model of how things go from here. The dates and times are based on the most pessimistic outcomes - we are pushing to shave as much time off every step as we can, but not at the expense of quality.
Hone for iOS
Louis is at work on the software, and it's getting pretty close! Attached is a video he narrated showing off the new UI and explaining some of the features.
We finished our factory tours last week and in the next update we'll explore who we're going with and what happens at each step in the production process. We were able to meet almost every single person who will be involved in making Hones, from factory owners to production engineers to workers on the floor who keep the lines running, which was super exciting - more on that soon!
Geoff & Louis