Use this space to cheer the creator along, and talk to your fellow backers.
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Is this project dead? The website doesn't load and nor the app on my iphone.
After replacement, I sill had a bad solder. I guess I'm done with Hone, as sad as that is.
Ryan: We have your replacement out today!
Oscar: Please get in touch with me at email@example.com and I will get yours replaced as well. If anyone else is having trouble with their battery clip, it is a known issue and we will take care of you, just shoot me an email!
My hone also had the battery clip solder problem.
I'm having similar issues with my Hone as well. I've already replaced the battery even though it's hardly been used, and now a few months later it won't even locate my Hone nor will it repair.
Daniel: I'm sorry to hear that! We did have a few units with issues leave the factory, you may have gotten a bad one. If you shoot me an email at firstname.lastname@example.org I would be happy to send you a replacement.
battery in mine doesn't last 6 months more like two months... replaced battery twice already. tried to use it today and no luck... have stopped using it.. just not reliable. Even when it was working would sometimes find my keys and other times it wouldn't even when they were it the same room
Roy (and anyone else who has been affected): a percentage of units from our first run left the factory with a defect in the battery clip solder - we are happy to replace them, just shoot me an email at email@example.com and I'll get it taken care of.
My battery enclosure seems to have come off as well. I will try to solder it back in to place. Any advice on that? I don't want to fry anything else with the soldering iron heat. Or is there a better solution?
Just noticed my hone stopped working.
Opened it up to change the battery and the battery housing solder joint broke off. Held it down to see if it would work again. Unfortunately no it didn't.
How could a battery drain if the device isn't being used and why would the battery housing break off the board. Probably a cold solder joint.
Ill check my battery to determine if the battery is actually the culprit or if the unit actually just died.
If the device stops working it could also mean the battery 'housing' has come away. It will need soldering back on.
I agree with other backer re range and sound. I leave my key in my car and I am around 20 ft away with a wall in between myself and my car, the device cannot be found.
Once it is found, the sound is barely loud enough at all.
I am disappointed and I found myself less using it at all.
I just found out mine is not working. I am not sure if it is a defective unit or just battery is dead. I will try to replace a battery to see what will happen.
If it does not work, what are my options?
I'm very disappointed with this product. I received my two Hones and even though I was able to pair them fine, the range is terrible. I can't activate the sound unless I'm within 20 feet. The second I move more than 10 to 15 feet away, the signal drops to the lowest three dots and that's it!
On top of that, the Find button doesn't work 80% of the time and the app just crashes and shuts down. For spending a whopping $95, this is a bad product. If I could get a refund, I definitely would.
Also, I think Ryan is being a bit harsh on the design. It could be better, but I doubt it's the "the worst plastic enclosure I've experienced on anything I've ever used." It's a bit shrill of a comment. Perhaps Ryan could be more constructive than destructive in his approach to criticism of what is, undoubtably your first construction adventure. Isn't that what this is about? Kickstarter is not a store, it's for first time products and ideas and not everything is going to be milled aluminum or carbon fiber the first time out. It's just ideas going places. If I may... chill out, Ryan.
I don't have some of the problems with the construction that others do. Smaller certainly feels achievable, but my issue is that my battery is dead. After only about a dozen "hones" since receiving it, the battery is dead, I assume. I'm going to buy another battery and see if that fixes things. If not, what is the policy for replacement units?
Ryan and Scott: Sorry for the delay in response. I was talking to my partner we both agree that you raise valuable points in your critique, all of which we will take into consideration for the future. I don't want to respond point by point (that always seems defensive), but rest assured that we hear you and greatly appreciate the input. I will say that we do not anticipate the key ring holder breaking from wear - if it does, please contact me at firstname.lastname@example.org and we will replace it. Or drop me a line if you'd like to continue this conversation in more detail!
I agree with Ryan that the case does not fit together well, feels cheap and hollow and the key ring holder is too thin and will break off from the constant rubbing against the ring. The first thing that I noticed when I opened the product is the hollow sound and the cheap feel of the case which was kind of separating at the bottom where the batteries are located. Opening the device, more thought should have gone into making the device smaller and more compact. The case would have been nice if it were made out of the same material as car remotes maybe with a screw down instead of a snap together to eliminate some of the "hollowness" sound. Thanks.
It doesn't fit together properly, The seam between the two pieces is irregular and fairly large. The plastic itself has a "cheap" feel -- I'm comparing it to keyfobs for cars, which contain about the same level of electronics. It's hollow (lots of void space inside the case), so it makes a weird sound whenever other things in your pocket tap it. The keyring area itself is large enough that a split ring will scrape on it, and that area is plastic, so it's almost certainly going to wear and then crack with time.
Keys are generally handled fairly roughly compared to e.g. a phone -- they're metal, and keyfobs are built fairly ruggedly to take that into account.
At the $40 price point for a fairly low volume device, I can see why a custom enclosure would be hard, but I'd rather spend $10 more on BOM ($20-30 on delivered product) to have a metal enclosure with an RF window or something, or a fully-potted device with better feeling external plastic. I'm not a design engineer, but I know what devices feel "good" in the hand.
It's also a touch too large. For someone with a full-sized car key, it turns a keyring into an annoying blob.
That said, I like the concept behind the device, and am more likely to use it to track a non-keyring item (if it goes inside a bag, the concerns go away). It's not not a great 'keep it on your keyring all the time" product, at least for me.
Ryan: I'm sorry to hear you say that. Can you be more specific in your criticism of what you'd like to see improved?
Ugh, this is the worst plastic enclosure I've experienced on anything I've ever used -- it's horrible for a desktop device, and totally unworkable for a keychain. Sad :(
I must apologise for my previous comment, I spoke too soon. A few quick emails between me and the HONE team and they resolved the issue straight away. Excellent customer service as well as a great product. Thank you very much!
Darren - we had a few cases from the first shot run sneak into the production line that do not fit together properly and it sounds like you got one. Please email email@example.com and we'll get yours exchanged for a unit with proper plastics.
My hone arrived the other day and although it works as intended, the case is very poorly made as the two injected plastic case parts only loosely clip together. The case feels and looks cheap with no logo or markings whatsoever. For the commenter who pumped their chest about 'Made in USA' I wouldn't be too proud if this is the best you can do.
*WARNING* Anyone in the UK, be prepared for a surprise when your HONE turns up, as the value of the item has been stated ($59.95) at more than you may have plegded ($49/$64 total), putting it over the threshold for VATable goods. Therefore expect at least a £7.92 VAT charge to pay and an £8.00 handling fee. Therefore the total cost of this item will be a lot more than you originally expected to pay, as UK/US import/export regulations have obviously been ignored.
Teemu - outstanding, glad you like it!
Hone arrived to Finland today! Works well and quality is great!
Jesse: Glad you're enjoying the Hones, thanks for the kind words!
Received our 2 Hones late last week. Set up one Hone on wife's IPod Nano that is always hiding itself from her somewhere. Pairing was easy and works like a charm. Very nice product, glad we joined to support it. Thanks
Hi Geoffrey, Could you please post tech specs (size, weight, expected battery life, maximum number of devices, etc) Thanks! Enjoying the hone.
Jonathan: Yes, assistive access is functioning correctly - the vibration replaces the onscreen proximity display so you can find your Hone if you have limited vision. Thanks for backing us!
Just received my home today. Went through the pairing procedures to pair it with my iPhone 5. I decided to turn on "assistive access". Anytime my phone is near the hone my phone vibrates even if I hadn't pushed find on the app (as long as the app is running in the background). Is this how it's supposed to work? When I click find it then vibrates and beeps the hone. Sorry if this has already been covered. It's been a while since I backed this projects. LOL
Scott - try pressing the two halves of the case together, occasionally they come a bit loose in shipping. If the problem persists, email me at firstname.lastname@example.org and I'll get you a replacement!
Just a bit of feedback. I got mine today. The case seems to be loose as in the top and bottom pieces don't fit tightly together. When I slightly shake it I can hear the inside rattle a bit. My solution will be to wrap a black piece of electrical tape around it to secure it. Not elegant, but it will keep it tightly closed.
1. If there are multiple Hones, you can swipe to delete one from the list. If you have a single Hone, at this time you will need to delete and reinstall the app.
2. If you have reset the Hone and it is not working with your device, you may need to go into Settings > Bluetooth and delete the Hone from there, and then try pairing again with the app.
If you continue to have an issue, let me know at email@example.com. Thanks for backing us!
Just got my shipment... and so far so good! A couple of quick questions...
1. How do I delete a hone once it's been paired?
2. Once I reset a hone it can't be paired with the original device it was paired with and won't work with that device anyway. Any ideas?
Jamie: Right now! A draft is at: http://gethone.com/developers We are going to keep working on this and add examples.
Now that the Hones have shipped, when can we expect to see the device UUID and Bluetooth profile published?
Michelle - we weren't able to update the Kickstarter page after the project closed, but not to worry - Hone is 100% compatible with the iPhone 5, along with the 4S and iPad 3, 4, and iPad mini. Thanks for your support!
I finally got my shipment notification email!!! Unfortunately it took so long that I, like a lot of us, already have an Iphone 5. So its kind of useless. Thanks.
Drew - not to worry. However, if you don't receive a shipping notification this week, email firstname.lastname@example.org.
Should I be worried that I haven't received my hone all the way in the UK?
Vinaya: If you weren't in the initial batch, you should be receiving a shipping notification this week!
Any updates for US backers?
The unit works great, is easy to set up and is exactly as described. What's even better is that the internal components are easily removable. The keychain case leaves a lot of dead volume. I was thinking of modifying the casing. Does anyone have any ideas about building a slimmer case? Any direction to a site that might specialize in DIY projects that utilize electronic components?
Received the unit yesterday in mail. Set it up today and it was so easy to use.i only have iPhone 4 so I won't be able to use it. However, I paired it with my iPad and it works well.
When do we expect to be receiving the units for US backers?
Leo: yup, we received our FCC grant and IC approval on Friday! We are now street legal in the US and Canada.
Any update from FCC?
Do we get any tracking number or at least a shipment note?