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CuBowls are copper and silver plated dog and cat bowls
CuBowls are copper and silver plated dog and cat bowls
Created by
741 backers pledged CA$ 36,148 to help bring this project to life.

Survey errors fixed

Posted by CuBowl (Creator)
5 likes

Hello CuBowlers,

The shipping prices in the backerkit survey should all be correct now. You'll be able to select the first bowl you want, and if you are ordering multiple bowls your remaining credit should match the cost of the addons you want. If you signed up for local pickup/delivery contact us directly to refund your shipping costs.

If you completed the survey while it showed that you owed extra money, please change your order, you should see the updated lower shipping costs now. FYI all backers will be able change their orders for at-least 2 weeks before we lock in your orders. 

Sorry again for the mistake, and thank you for your patience and help while we got it sorted. Please let us know if there are any errors still.

Thanks again for supporting our campaign :)

Joyce Hernandez, Marmæl, and 3 more people like this update.

Comments

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    1. Missing avatar

      Leslie Enright on

      I cannot figure out how to check if I am paying the right amount, cannot find the way to access this page. Can you help?

    2. CuBowl Creator on

      @ Wendy Clements

      Thanks for your kind words. That looks correct for your order. Glad you and your kitty are excited! We're super excited to ship them out and hear stories backers pets :) One thing we've heard from a user is that her cats are dunking and fishing their mouse toys in their CuBowl which they didn't do with their old bowl, we're curious to know if other cats will do it aswell!

    3. Wendy Clements on

      Hi! Thanks for the update. I tried to change my survey info but I couldn't get into it, so I may be going to the wrong place to change it? I've never changed anything before (I know it said there were two weeks) so am not completely sure what I'm doing. :-) It said I was charged $18US, which sounds about right? So maybe there's nothing to be fixed on mine. Sorry you guys are having problems--it happens to everyone, though--deep breaths. Technical issues are a pain. My kitty Tucker is looking forward to getting his dish. I have told him about it--his last metal dish he always stuck his nose in the water and sneezed, I think because he couldn't quite tell where the water line was. I think he'll be able to tell from the smell with this one. Sorry for the babbling post. Just thought I'd add something about the recipient. :-)

    4. CuBowl Creator on

      @ Joyce Hernandez

      It was emailed to all backers around 5pm PST yesterday. I'll PM you to make sure we have the correct email address.

    5. Missing avatar

      Joyce Hernandez on

      Okay so where is this s[[urvey we are supposed to take?

    6. CuBowl Creator on

      @ Elizabeth

      It looks like the shipping rate for the small is correct, it should be $7 CAD to the States. I think you may have added an insufficient pledge amount to cover the cost of anouther bowl, two smalls to the States should come out to $59 CAD. I'll PM you

    7. Elizabeth M. Dake on

      I'm STILL getting a shipping charge - tried to change my order, but it shows I owe $6CA. Please fix this! I tried to do it as you said in the e-mail you sent, but it's not working. I DO NOT want to be charged additional shipping!