The hired help
So as part of trying to get everything done on time I brought in some part time help. They were helping me bag up teams so that we could get them shipped out as much as possible to everyone in October.
However the first test of their help was a complete failure. Almost every single order they packed up for someone for Chaos Cup has reported back with emails letting me know that parts were missing. The problem is that postage is a killer. 80% of the rewards for this KickStarter are going international. Sending just one extra miniature missing from one team from a reward with 5 teams will cost me almost $10 for postage internationally. So assuming the part-time employees are bagging up 3 teams an hour, that means they could be generating a extra loss to my business of around $55 per a hour. Bottom line ... Impact! is a small business. I have run it by myself for day to day operations since 2006. If I have to order 2 castings of several teams just to get 1 correct set to the international backers along with the double postage ... that could just break me financially. Plus ... its annoying to a backer to get their reward in and immediately have to report a problem. Not the level of service I want Impact! to provide.
So that is my long way of saying that I was able to show that all 4 employees were creating numerous packing errors for the team so after much discussion with them ... it has been agreed that while they can help me with the Chibi KS (as we've had no negative feedback when they help me bag up those KS rewards) ... the Fantasy Football teams are just too complex for them to do reliably. So I need to bag up all the teams by myself. I have freed up the rest of October to do this ... but single handed ... just not sure I can get everything packed up and out the door by the end of October. I can bag up a team in about 12 minutes. There were about 1,300 teams sold with the KickStarter ... so in a perfect world that is 260 hours of time for me to bag up everything. So that's a solid 4 to 6 weeks of work. I am clearing the decks for October and will update very frequently to let everyone know what progress is happening. I spent all day Sunday bagging up all the metal Elf teams so those should ship out this week as well as the metal Orc reward level backers.
This KickStarter is my main business focus until it is finished. I will do my best to bag up the teams as quickly as possible but with accuracy so that hopefully I do not get more emails/message about missing items in a reward as that makes no one happy when that happens.
Sorry to send out a negative update, but even with this most backers should get their rewards in October or November barring a significant problem.
Tom @ Impact!