It’s been a while since we last posted. In this post we will summarize our exciting journey on Kickstarter.
Completed Our Kickstarter Thanks To YOU!
It is now a year since we launched our campaign, I want to thank all of you for taking part in this journey. Some of you may have seen myLED as a cool gadget to order for your iPhone or iPad but it is a lot more then just that. You chose to support a bunch of anonymous guys with a vision for an improved daily experience with your favorite device that you use all of the time. You trusted us with your money and asked us to build the experience you most wanted. We accepted your trust with great admiration and put six months into developing myLED.
The results are NOT on par of what we aimed for. myLED works on most devices, but it is not intuitive, easy to use or the little ‘game changer’ we promised. The factors contributing to this lackluster product are irrelevant; you shouldn’t care if the iOS system is built to keep out devices such as myLED or that there was a prolonged Chinese New Year holiday. Not to mention that our improved app is taking longer to come to fruition than we’d hoped. We did not uphold our promise to you.
A Few Things We Learnt
Japanese girls, love myLED! If it fit their nail polish, they wouldn't leave their houses without it!
Deaf people can benefit from myLED – It is visible
TechCrunch bloggers are great if only they mistakenly stumble on your email (as with us)
I will encapsulate some of our achievements in the past 12 months.
-We set out to build a single color myLED. In light of requests by you guys, we built bi-color myLEDs and shipped them to all backers!
-We shipped an extra myLED to anyone who ordered a special edition so they were over compensated in light of the upgrade we gave everyone else.
-When the project was live, we thought we could redirect the incoming calls even when myLED was plugged in. But no, this is Apple and their software does not enable this. So we had to come up with the twist feature to disable myLED during calls.
We have been in hibernation for a long time, researching a suitable solution for our European champions who backed us – As you’ll by now know, myLED does not seem to agree with the Brussels' volume limitation and so doesn’t work on some EU devices.
After spending a lot of time and resources researching the problem and potential solutions, we’ve concluded that there is a solution (based around installing a piece of third party software) but that it is bad for two reasons. 1. It is extremely painful to install and setup 2. It is sort of a hack and therefore may not hold water in the coming iOS updates. (Thank you Maikel Lodewijk for helping us in working this out).
Since myLED does not work on most EU devices due to local legal volume limits on your device, we are offering you a refund for you pledge. If you are interested, please email us here to start the refund process.
myLED has been a great journey for us together with all of you. We learnt a lot. The experience of building a product together with you – the crowd - is phenomenal. We implemented a lot of the suggestions offered by our community and got many fruitful relationships established on Kickstarter – friends, artist, software developers and even distributers.
We shipped all the outstanding orders on Sunday September 29th. We used Singapore post with tracking numbers for the shipping - they have a good reputation (unlike Italian Post ;) and the tracking numbers should help. We emailed the people on our reship list with their tracking number and we hope your reshipped myLED gets to you soon.
New twitter screen
Good news! We updated the app in update 2.4 to support further twitter filtering so you can choose what to be notified on for new followers or mentions etc.
myLED on EU Devices
As announced to some of the EU backers already, we partnered up with a software developer to create a tool to unlock the volume cap on European iPhones and iPads. The work only started after the official release of iOS7, and we are waiting for the developer to have a version ready and tested by the end of October.
As most of you know we shipped out all the Kickstarter orders by July 5th. We got many reports by backers from all over about orders that did not arrived. We can assure they were all shipped out. The choice of using Poste Italiane is proving fatal since the estimated shipping times are turning out quite unreliable. Also, they did not offer the option of using tracking numbers for batch shipping adding to the issue.
We have been recording all mentions of missing packages. We already started with re-shipping (already 40 orders were re-shipped) whereas some backers have received their shipment in the meantime and informed us.
At this point our myLED inventory is running short (only 100 red/blue and 20 red/green left) - we therefore ordered another batch to our manufacturer and this will take 5-6 weeks to be completed. We plan to do another round of reshipments this Friday 02/08 and plan to ship out all the reships as soon as the new products arrive. We ask you to let us know if you receive your myLED package in the mail this week. This we will save us on sending you a second package. EU Devices Issue In our previous update we have mentioned a possible software solution to remove the volume limit that afflicts some of the Apple devices in Europe. The software is called "iRed helper" and it can be downloaded at the following page: http://www.numbert.net/shop_content.php?language=en&coID=11
You need to install it on your pc/mac (you can find the download links toward the bottom of the page), connect your iPhone/iPad, run the software and follow the instructions on the screen. The software should remove the European volume limitation from your iPhone, therefore making it compatible with myLED.
We have tested this on a few devices and it worked, but we would like you to try and let us know if it works for you too. We also emailed some of the EU backers who reported compatibility issues asking them to try and use the software and send us their feedback, however we haven't got any post-use comment so far. Although we have been assured by the software developer that this method is safe, we recommend to do a full backup of your phone before doing this process.