Frequently Asked Questions
For Magnet cable:
The cable is 20cm long without USB heads.
It's 25.5cm in total(with heads) for Slim and 25.2cm for Kickstarter Special Edition.
For 120cm cable:
The cable is 120cm long without USB heads.Last updated:
Please just add up the reward amount. For example, if you want two InfiniteUSB Special Edition Colorful ($18) and ship to US(+$10), just pledge the reward with $18*2+$10=$46Last updated:
The answer is YES! Our engineer team is working hard on USB-C version and stay tuned for the progress. Our estimate is to release the USB-C working prototype by April.Last updated:
The Slim is slightly different from the Kickstarter Special Edition in appearance. Slim is 1.6cm(W)*2.8cm(L) while Kickstarter Special Edition is 1.9cm(W)*2.5cm(L). Slim doesn't have the color on the plug head which Kickstarter Special Edition does.
The reason we make this two styles is mainly for the manufacture cost. Initially we planned to produce the Kickstarter Special Edition which is exactly matching the iF awarded design. But later we figured out the manufacturing process for the colored plug head requires advanced tooling and the cost is extremely high, especially when we reduced the thickness to 0.8cm. Hence we decided to produce a low cost version which deviated from the original design a little bit. That's how Slim got created. We want our product more flexible and personalized: Kickstarter Special Edition for those who love the original design, while Slim for those who love more simplicity. Functionality wide, they are both the same.Last updated:
We’ll send email to all of our backers after the Kickstarter campaign ends (April 22) to collect shipping info and the type of cables(micro, lightning, female) and the colors for eligible rewards(Combo rewards are all eligible for cable types and colors!)Last updated:
Functionally InfiniteUSB will be working like USB hub: power is distributed to multiple devices. InfiniteUSB supports 2.4A charging. You can use it on USB charger(wall socket) for charging multiple smartphones or tablets. For laptops, the USB power output is in 500mA or 1A based on the model. If you plug too may large devices(e.g. hard drives) to laptop, there might be a power issue. But it's due to the power limitation of the laptop. However, for most cases, like a mobilephone with a keyboard, a mouse, a printer and a flashdrive, there won't be a problem.Last updated:
The shipping fee listed here also includes handling fee. We offer a wide variety of options that cater to your needs. You can choose 3 different port types, 5 different colors (and 2 wire length if we reach the stretch goal). We will go to great length to make sure you are satisfied with the purchase. But labor cost will be incurred in this process.
Additionally, the shipping cost is decided by a domestic vendor we cooperate with. We might not be able to get the best price since we are still a startup, but we will definitely work on it and try our best to offer a better choice.
We'd also like to point out, chances are the shipping fee is included in the price of the product when you enjoy lower or free shipping fee. We don't want to increase our product price only to lower the shipping fee, which might be a "smart" way to boost sales. Instead, we want to offer Kickstarters the lowest possible price. We thank you truly for your great support, and hope the shipping fee won't prevent you enjoying the awesomeness of the product.Last updated:
Yes! All types of InfiniteUSB cables (lightning, micro and female usb) are designed and have been tested for charging and data transfer.Last updated:
InfiniteUSB's design introduces a theoretical open chain for connecting unlimited usb devices. But in reality we need to consider the power issue. First of all, the USB bus is limited to 127 devices per controller(including the root hub). The actual number of devices can daisy chain using InfiniteUSB depends on what you plug in and whether the power source is from wall socket or your laptop. In short, we recommend no more than 6 devices using at the same time for a better user experience.Last updated:
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