Use this space to cheer the creator along, ask questions, and talk to your fellow backers. Please remember to be respectful and considerate. Thanks!
Hello. Almost four years after the campain, i still haven't received my boxed version. At the time I was really hoping that you'll make something great but I was far from happy with the resulting game.
Is there a way to get a refund ? At least for the physical content ? It really took too long for too little.
@Joseph P: You should have received the artbook some time ago. Try to contact Fangamer if you haven't.
@Christopher Hamilton: The artbooks were delivered. Boxed game + documentary haven't shipped yet (see comment from TreonsRealm.com)
Here ya go everyone, I just contacted them today and here is the official response: "These items are still in production, and we will be shipping your order later this summer. Please let us know if you have any other questions." If you're curious, I pledged the $100 tier and specifically asked about the Boxed Special Edition and Documentary DVD. Hope this helps everyone.
Has anybody received the boxed edition yet?
I filled in the survey from a few months ago to update delivery address, etc so just curious if anybody has had any luck.
I used to love Double Fine but I won't be backing/buying anything of theirs again. It's insane the lack of customer service they have. I've heard stories of Tim being hard to keep a schedule but I never imagined it could be this bad. Four years is far far to long to wait.
Hey. It's July 2016. I've been trying to get a refund for month year. I still haven't got the boxed version and you released a few games since. Please, just put your whole team on box duty 'till the guy that gave you money to kickstart your game got what they payed for.
PS : A refund for the physical stuff that I never got would be nice too but I'm not hoping for too much here.
Physical copies of this game have been in stores for months now. I saw the art book being sold at a local comic book store. At yet, here we still are waiting. There's no better term for what's going on than gross incompetence.
While I agree that it would be smart for DF to post more updates here, there have been regular updates on the DF forums. Unfortunately they are currently down for an upgrade (per the DF twitter feed). Expected up "at the start of next week" (e.g. around the 25th).
This is getting pretty ridiculous, the game has been completed for over a year and we are still waiting! There was a time that I thought DF could do no wrong and the purchase of their next game was a foregone conclusion. The lack of communication during experience is disappointing to the point of being disrespectful. Sorry Tim and crew but I will have to think long and hard before I throw another dollar your way.
Nothing. Also, received nothing but the t-shirt years ago and the digital downloads. Waiting for big box, art book, etc. I emailed both DF and Fangamer, so maybe we'll see their response.
Has anyone heard anything new? Seems their forums are down
No, still waiting on any news at all
As anyone received anything yet? I've completed the survey, yet didn't get the big box (100$) nor the art book.
We are still waiting for our BOXED editions!!!! When!?
hello! are the big boxes still being produced?
@Mandy Robinson: What bug are you talking about? Ensure you are using the latest version (e.g. from GOG or Steam) if you are really suspecting a technical issue.
All the digital rewards have been released and can be found via Humble!
@Christian Page: Yes this happens especially with classic adventures and is considered a feature :-)
(Though if it happens to really be a gameplay-breaking bug it sucks because you won't realise until some time, or you give up)
@mandy whats the bug? not to sound like a dick but when it comes to puzzle games alot of pepole get stuck and think theres a bug when there is not one.
you may be stuck but discribe the situation.
Only received the game no other rewards. And the game itself part two isn't actually playable due to a bug that has yet to be fixed. Not backing double fine again.
Good lord, I don't even care about the documentary. I just want my big box... I hate to say it but I'm not backing another Double Fine game. I think it's safe to say this has hit ridiculous wait times.
Nearly 2 months since you sent out the surveys, and a month since your last update, are we likely to see anything before the end of the year?
Just wondering who should I get in contact with for my kickstarter rewards. Besides the game I haven't received anything....
Have the blu-rays been sent out yet? I still have yet to get mine.
I was talking about the art book. It looks like this on the inside (but with another number): https://twitter.com/wolfirejohn/status/729778554326552577
Also it seems like the documentary is nearing completion: Disc #1 and #2 are done, #3 is being reviewed the 3rd time!
@matt i messaged fan gamers they said they have not sent any out yet so i dont know what martin was talking about when he said he got his.
Also responded to the FanGamer survey and am still waiting on the artbook.
I backed a number of projects a while back, this being one of them, but then left kickstarter and they went out of my head. I'm a $50 backer for this project, how do I go about getting the game/extras now? Thanks.
I responded to the email from Fangamer confirming my address and everything for the Big Box edition back on May 6th but never received a follow up email or tracking number or anything. Should I reach out to Fangamer to follow up or find out when my reward will be shipped?
i still not have resived my art book i resopnded to the surbey back in may should it have come yet lot of pepole are posting they got thiers
I confirmed my address on the 5th but still haven't gotten my big-box edition yet... I'm just curious if they have shipped that one or if its just lost somewhere...
4 years and 3 months later, I got the artbook today. Still waiting for the big box game.
Don't get me wrong I'd do it again but dayum... over 4 years
Christian Page is right about the old e-mail address issue. If you've changed you e-mail address since backing this project, the survey will be sent to the old address, so hopefully you remember the old address or still have access to it.
@Martin O Oh ok, thanks friend. Guess we will have to wait a little longer.
I've received the art book today (Central Europe), it's lovely! Wohoo!
@Jer Lav: The actual box with the game will be shipped when the documentary is ready. It's looking good but it's not done yet!
im posting this in the comments on the two rcent updates so pepole know.
first cheak your spam folder.
second have you changed your email adress?
for me i changed my email adress way back shortly after kickstarting this.
i updated kickstarter and doublefine and both have been sending the updates to my correct email. but some how fangamer still got my old email and sent it to that one.
luckly i still have it and can acess it.
Just found a new survey email in my junk from Fangamer. I don't recall getting a heads up on this.
Nvm I found the email. Hoping I'm not too late.
Have the boxed games (100$) been shipped yet? Did we receive an e-mail for this?
Haven't received my e-mail yet.
cronan it is legit
Anyone else received an email from Fangamer? Is this legit?
Got a question a bit off topic - where can one create / order big box these days?
My address has changed recently. What's the best way to get in contact with whoever's responsible to change it?
I backed this but never got around to playing it. Does my pledge also include an ipad code or do I need to buy it seperately on iphone/ipad?
@Roger . It's not insane, it's reality. Then again, reality can be insane, I suppose. Perhaps you should embrace reality, and through it, insanity.
The documentary on this project is huge! It is, without doubt, the most comprehensive and detailed documentary on game development ever. It may end up being compulsory watching for all budding game developers. I really can't state how groundbreaking it is. It is, as you have said, insane. But in an awesomely good way.
Though I love the game itself, in the years to come, I feel that the legacy of this game will actually be this documentary. I'm very glad they're giving it the 5-star treatment.
It is really amazing how much of a delay this so called documentary can be on the shipping of this box. I am not really sure how it is possible that I got my massive Chalice box BEFORE this one. I guess we can thank our documentary crew for this EPIC delay. To have received around 50 projects BEFORE I can finally tick off the FIRST kickstarter i did as complete is just insane. It is also the one thing that made me not want to invest in Psychonauts 2.
@Alex I think the Google Doc says the documentary is nearly finished. Some small errors to correct, and they have to figure out the assets for the menu layout, and how everything will fit on a disc. The time consuming things such as colour corrections, commentary subtitles, and editing is all completed.
I haven't been following that Google doc closely, any idea how fast work has been going on it? I'm kind of wondering if I'll get my box set in 2016 or if I should just keep waiting into 2017.
@Nathan "JintoLyn" Jones: In the spreadsheet you can see that they've made some progress. E.g. all commentary tracks are now recorded and discs are being built now.
Any word on the project Bluray or boxed versions of this game? Really surprised the companies involved are moving on to other projects instead of nipping this one in the bud and getting it completed. Reminds me of city roadwork jobs, how you always see multiple roads under construction at the same time instead of finishing one and then moving onto the other. Guess not being in the field, I just can't fathom how much work needs to go into this. Anyone in the field of dvd/film mastering able to shed light on the subject?
@ChristianG: Duuude, why didn't you back Thimbleweed Park??