Frequently Asked Questions
We will reply to your comments and questions on Mondays and Thursdays over the duration of the campaign.Last updated:
The green "Back this project" button is essentially the "Buy Now" button.
You can purchase the Lilu Massage Bra by selecting one of the following pre-order ‘reward’ options:
Spring Special: Save $10 & the bra ships in May. Limited to 75 units.
Super Early Bird: Save 30% & the bra ships in June. Limited to 75 units.
Early Bird: Save 20% & the bra ships in June.
Normal Bird: Save $10 & the bra ships in June.
One for you, one for a friend: Save 25% when you buy 2 bras. Ships in June.
5 Pack: Save 40% when you buy 5 bras. Ships in June.Last updated:
We’re offering two options for shipping dates via our Kickstarter ‘rewards’.
The Lilu Massage Bra EARLY SHIPPING reward will ship in May 2019.
All other Lilu Massage Bra rewards will ship in June 2019.
NOTE: The EARLY SHIPPING reward will have limited availability- so once they’re gone, they’re gone.Last updated:
If our Kickstarter campaign is successfully funded, your card will be charged on or after 5th April, 2019. If our Kickstarter campaign is not successful, your card will not be charged.
You’ll be notified immediately after the campaign ends with the status of your order and any updates to the shipping time.Last updated:
We allow returns and exchanges on unused products within 30 days of purchasing the product. Unfortunately, for sanitary reasons, we cannot accept returns on any used products.
We also offer a 1-year manufacturer’s warranty from the date of delivery on the Lilu Massage Bra in the event that it stops working or becomes defective. If you have any concerns with the product, please contact us at firstname.lastname@example.org.Last updated:
Unfortunately, our orders are only open to customers in the US at the moment.
We’ll be expanding to other countries in late 2019, so stay tuned for updates!Last updated:
The Lilu Massage Bra is not a breast pump. It works with your pump to make pumping sessions more productive. Think of it like your pump’s sidekick.
By mimicking the motions recommended by lactation experts, the Lilu Massage Bra gives you the proven benefits of breast massage, hands-free. Wear it while you pump to get more milk than you would with just your pump alone.Last updated:
Using the Lilu Massage Bra while pumping increases the efficiency of your pump.
When a baby nurses, they use their tongue, lips, face, and body to suck and compress the breasts to stimulate milk flow. Pumps only use suction, which can make them significantly inefficient in comparison to a baby nursing. This is why lactation experts suggest using breast massage to help stimulate milk flow while pumping.
The Lilu Massage Bra has massage cushions that fill with air to mimic the hand motions recommended by lactation experts, giving you the proven benefits of breast massage without having to use your hands.Last updated:
There are two massage cushions that live in the pockets of the Lilu Massage Bra. These cushions fill with air to mimic the hand motions recommended by lactation experts to stimulate the milk ducts around the breasts and help you express more milk while pumping. There are two massage levels, High and Low, so you can adjust for your comfort.
The cushions are powered by the wireless, rechargeable remote that sits in the bra’s center pocket.
The massage is gentle, yet effective, and helps you get more milk, hands-free.Last updated:
The Lilu Massage Bra is powered by a wireless, rechargeable controller that sits inside one of the bra’s pockets. The battery lasts for up to 2 hours of pumping time, and can even be charged while pumping.
The battery inside the controller has been tested extensively, complies will all regulations, and is completely safe.Last updated:
The Lilu Massage Bra comes in 2 sizes: S/M and M/L.
We’ve designed the bra for a range of sizes using adjustable straps around the ribs and shoulders to provide you with a personalized fit.
You can refer to our campaign page for the size chart. We’ll let you select your size at the end of the campaign to make sure you get the correct fit.Last updated:
When our project is successfully funded, we’ll send out a “Backer Survey” at the end of the campaign where you can select your preferred size.Last updated:
You can wear the Lilu Massage Bra with these pumps:
Spectra S1 and S2™
Medela Pump in Style, Freestyle, Swing, Sonata™
Lasinoh™, Ameda™, Avent™, Baby Buddha™ - basically any pump with standard flanges.
Unfortunately, the Lilu Massage Bra is not currently compatible with the Willow or Elvie pumps.
If you are not sure whether your pump can work with the Lilu bra, send us an email at email@example.comLast updated:
Yes. The Lilu Massage Bra can be washed by hand or in a washing machine. Before washing the bra, remember to remove the Lilu Massage Controller and Massage Cushions from the bra pocket. Lay the bra flat to air-dry.
While you don't have to clean the massage cushions after every pumping session, we do recommend that you clean them with wet wipes every 2-3 days or more frequently if you prefer.Last updated:
The bra is made out of sprinkles, chocolate and ice-cream! Well, not quite, but it's made with lots of love, and a mixture of elastane and polyester, similar to many other nursing bras.Last updated:
The Lilu Massage Bra is a pumping accessory, which are considered eligible for purchase using FSA/HSA funds in most states. We recommend you check with your benefit provider to confirm eligibility.
While we're working with federal agencies to qualify the Lilu Massage Bra for insurance payment, right now it is not covered directly by insurance.Last updated:
For most states, the answer is no. If we mistakenly charged you with sales tax, we’re happy to refund the sales tax charged. Please send us an email to firstname.lastname@example.org with a link to a site that references the sales tax rules in your state.Last updated:
In the past, breast pumping accessories, such as the Lilu Massage Bra, have been considered tax deductible. However these laws change frequently, and vary from state to state. We recommend you check with a CPA and/or your state tax office to verify current tax eligibility.Last updated:
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