Reward Delivery Q&A
A huge thank you again to everyone that helped us reach our goal. On Friday we took a big, collective exhale once the project completed and our goals were set. Today, we’re taking a giant inhale as we start to focus sharply and dive deep into design and production.
Simultaneously, we are working out all the logistics to deliver your rewards. First, it’s going to take approximately 10 more days for all of the Kickstarter transactions to clear. Once this happens, everyone is going to get an email with a link to our fulfillment web site. This site will allow you to pick all of your final rewards, give us your shipping information, and make any final adjustments.
IMPORTANT: We are leaving the PayPal links up until this process is complete! That means you have 10 more days to get in on the current deals.
Q: When do I get my stuff?
A: The first order of business is to get all of the details from you about what stuff you are getting. That will happen in about 10 days or so when we launch our fulfillment website. The shipping schedule has not be finalized yet and things may come over time depending on the item.
Q: When is Alpha / Beta / Launch?
A: We don’t currently have locked down dates for Alpha/Beta. These will happen months before the product launch so you can work backwards for an approximate timeline. Once we know, you’ll know.
Q: Can you send my stuff to a different address?
A: Yes. You will be able to select your shipping address on our fulfillment site.
Q: I pledged multiple times, can they be combined?
A: PayPal pledges will automatically be combined. A pledge within Kickstarter is automatically combined. Everyone will be getting an email with all of their pledge details when our fulfillment site goes live in about 10 days or so.
Q: I forgot to add international shipping. Now what?
A: We will handle this through our website when calculating a final total. At that point you will be able to pay for shipping or any other changes.
Q: Can I donate more?
A: At any point you can use the PayPal to donate more or buy other things. All of this will be handled through the same fulfillment site.
Q: How do I specify the details of my pledge? Extra keys, t-shirt size, etc?
A: This will happen through our fulfillment site in about 10 days.
We can’t reiterate enough the thank yous to everyone that has supported us. We are working hard to make the rewards process and your experience as smooth as possible, and will need a bit more of your patience. We’ll also do our best to keep you informed in general as we continue the drive forward to the development and release of an awesome game!
- The Uber Team