Use this space to cheer the creator along, ask questions, and talk to your fellow backers. Please remember to be respectful and considerate. Thanks!
@Van Deun, @Tchernobog, @Jeffry - All shipments should be out there and on their way. We're currently waiting to see which packages fail to deliver, at which point we're going to work on getting those to the right people.
Hello UberEnt... any update? still waiting for my rewards.
Hello again UberEnt!
Is there any update? Any tracking number or such would be great, if there is one.
Still no word on my physical rewards, any chance of an update???
After the initial excitement of receiving my box I have now taken a good look at it and the mini's look like they belong in a $1 store not in my collection. The game box i did get a little chuckle out of the fact that it was pretty much empty except for the couple miniatures and the CD which is in a paper sleeve, couldn't even put it in a nice DVD style case or even a jewel case. Im glad I finally got the reward but this campaign was nothing but a disappointment especially after raising so much money for it
Holly Molly never thought the day would come. Finally got my package I can wear my shirt at PAX Australia now :D
@Ryan - I'm sorry to hear about your experience. I've taken your information and notified PMC Fulfillment about receiving the wrong sized shirt.
Bit disappointed with the models look really cheap and tacky. Also got a medium t-shirt instead of a large
@Tchernobog - I can see that yours has been shipped, but I don't know if it's still in transit. I have contacted PMC Fulfillment to find out the status and will message you directly when we have more information. :)
Just checking as well on the status of items. I've yet to receive them, but since I'd be an international shipment, I figure there's a bit of a delay. Looking forward to hearing back from you.
@Sinister_Dexter - It looks like your rewards have recently shipped. Please note, international shipments can take 6-8 weeks delivery, depending on the postal service and customs. If there are any issues or questions, please contact firstname.lastname@example.org.
@Don - No additional game keys are needed as the Alpha and Beta keys are also your Release key. You can access both Planetary Annihilation and PA: TITANS through Steam and the Launcher.
I'm happy to hear you like the t-shirt. :D
As everyone else has noted, the physical rewards were very poor quality. My question is: were we supposed to get a release key secondary of our alpha key?
Oh, and even though I updated my address 6+ months ago, my former landlord called me to say a box arrived about a week ago, sure enough something I had almost written off. I will however be rocking this shirt, almost wish I had bought a second design.
I am deeply disappointed with this project especially after an amazing start with massive promise.
I've not received my physical rewards after such a long time... suffice to say i will not be backing programming projects to this level ever again.
Hi there. just received my physicals good. It's already been 3 years wow, didn't remember. Sorry to say, but I deeply regret backing up this project, at least on the tier with these goods. The box is no more than that, a cheap one, with a cd in a paper sleave and the miniatures are not even painted. Maybe that was announced earlier but not what I was (no more) expecting. It's kind of sad (but true) but everything's going to go right in the trash bin...
I got the beta and 3 additional keys during the first backing month. My key was upgraded to Titans but the extra keys were not. Is this intended and if not when will it be fixed?
3 Years and still no rewards lol. Maybe one day :D
Is there any timeline/roadmap for the Realtime Galactic War 20vs20 which has been originally pitched...?
@Charles & @Sheeby45 - I've sent you both a DM.
I'm leaving in France and I have not received physical rewards ? Do you have an ETA ??
I have never received any of my backer items? Is there anywhere I need to go to update my address? I have the $100 tier and did not get the tshirt, book or minis?
I finally got my items! Yay!
@Evan - Yeah, our Support emails are still a bit behind. I apologize for the delay. I've sent you a DM in Kickstarter. :)
Haven't received items or free PA:Titans copy yet. Asked email@example.com a week ago about it but no answer. Too busy I guess?
Received my gear this week and wondered what i was paying £15 customs charge for 3 years later :) haha.
@Keagan - I'm sorry to hear about your commander miniatures. :( We can send a replacement. I've reached out to you via DM to get more information.
We're still backlogged with requests in our Support emails. I apologize for the delay. Thank you for your patience as we work to quickly resolve them. <3
Physical rewards are severely underwhelming. "High-quality" commander models are just cheap unpainted plastic (2 out of 3 arrived already broken and I'm at 2+ weeks waiting on their support to email me back)
After almost giving up on seeing physical rewards, it arrived.... Sadly, extremely underwhelming like the game. It's a shame because in my eyes this game has damaged the genre and namesake it was unofficially based off. If you want to see crowd funding done right, look at what Unknown Worlds did with Natural Selection 2.
Supreme commander collectors edition for reference. (more than a box of air)
@Caolan - It looks like your items haven't shipped yet, but should be shipping soon! If you don't receive anything by the end of the month, please contact us directly and we can find out the status.
@Duncan - It may be the case that the Launcher from the disc is outdated. Try uninstalling the Launcher and downloading the latest Launcher from our site here: https://store.uberent.com/download/pa
I don't have the game through Steam; I installed off the DVD I was sent. My Uber Account doesn't show anything for Titans either.
Delighted with Titans so far, but still waiting on the $100 commemorative box to arrive :(
@MagiX - It looks like your account has TITANS, but there is no Steam account linked, which is why it was not added to your Steam account automatically. I have sent you a DM with more information. :)
who must kill, for have titans on steam, when you have a contributor !
only disappointment from the beginning
Cheers guys, I know this must be frustrating for you.
@Gary & @Jarom - I've sent you a DM with more information.
Support is still pretty backlogged with requests, but if you send us a message in Kickstarter, we can take a look. :)
I still have not received a key or anything to download PA:Titans. I've checked steam and https://store.uberent.com/download/pa. I've emailed support twice (on the 20th and 26th) and have not received any reply.
How was our steam account linked to Playfab? I didnt have PA on steam at the time so I dont know how to get Titans linked to it
@Marc - Thank you for contacting us! I've sent you a DM with more information. :)
Posted on the facebook page the other day because i cant login with my account on the game launcher. Was told to post on here to get it sorted. help please!
in the same case as "Jatinder"
@Lauri - I'm sorry to hear about your signed game box. :( We can send out a replacement once the other backers' packages have shipped. Please message us directly so we can confirm your shipping address.
@Jatinder - Support is backlogged, but we're working as quickly as possible to reply to everyone. Please message us in Kickstarter and we can take a look. :)
Hi uber, I logged a support ticket early this week regards to not receiving a key to PA Titans. Can you please resolve this? I emailed support 5 days ago, the support ticket was raised 4 days ago. No response to either except an auto email confirmation of ticket open.
Just got my physical backer rewards. I like the t-shirt and poster but the signed game box was totally wrecked during the shipment! :'( The packing is poor or the box it self is so thin that it can get easily damaged. I hoped that I could cherish my mint collector edition box with signatures for years to come but I didn't even get the chance.
I second ardemeus. After paying $115 and waiting 3 whole years, the t shirt is pretty lame and badly designed, the figurines are not even painted, some parts of them are bent and bits stick out that shouldn't be there, and I really don't feel like I got anything special. I would have preferred to buy a box of Warham me figurines and a much cooler t shirt for much less than this joke of a "collector's item" cost me
collector's edition is the biggest joke i've ever seen... 100$ for an almost empty box with only a dvd on a paper pocket, a bunch of low quality miniatures and a "thank's you" letter... And the collector box is a lame air-filled box with nothing special... well now i know i won't ever buy or support anything from uber...
Thanks for getting me straight, downloading now!!!
You're not alone, Kenneth.
Hello I have not recieved titans on steam and sent an email to support early last week. I haven't heard back so I want to reach out here to see if you can help. thanks.
Excited to play TITANS if it ever shows up in my Steam account.
@Exl @LV - It may be the case that your Steam account is not linked to the PlayFab account that your Kickstarter information is on. If you’re not sure, please send us a message and we can make sure your Steam account is linked to the correct account.
@Matthew - Additional keys that were ordered when finalizing your pledge are eligible for TITANS. Please message us directly to receive Steam keys for your add-on keys.
@richard - PMC Fulfillment is still packing and shipping rewards. It looks like Support has replied back to you recently.
So is any one else still waiting for their physical rewards?
Emailed support and the reply is we will get back to you about a month ago