Clarification of shipping details
The following was posted over at BGG by Dan Yarrington of Game Salute. It may help clear up some of the confusion about shipping. In short, I heard only that they 'started shipping games' last Friday, I was unaware that they had a schedule for that. I assumed they would send the Kickstarter copies first, and thus you guys would get them within a couple of days. Instead they had a planned schedule to get the games to arrive at everyone's home at approximately the same date. See below for details.
I apologize for any confusion caused by either a lack of details on my end, or my assumption that since shipping 'stated last friday' that the east coast kickstarters would receive the games 'any minute now.'
Quoted message from Dan Yarrington:
Just wanted to provide a bit more detail and clarifications on the fulfillment process.
After reviewing the thread a bit, it seems the main confusion stemmed from the announcement that shipping began on Friday the 23rd, without further details. Shipping began that day for stores that were a 5-business-day ship (meaning it would arrive the following Friday), and then we stagger-shipped the rest of the product Monday, Tuesday, Wednesday to arrive by Friday / Saturday. So saying "These packages are expected to arrive to most Kickstarter supporters and Preview Nights stores the week of September 30th" would have been better.
I apologize that we did not communicate that more clearly to Seth and Michael and to all of you. I take responsibility for that error and the confusion it has caused.
Shipping times for UPS and USPS vary a bit, but we chose the best option for both cost and for timeliness. In many cases, we paid a premium to send games via Priority Mail that could have been sent via a slower service (Parcel Post or UPS Ground).
Our goal was to have product land around the same time for all Kickstarter orders and Preview Nights participating stores. Then regular preorders would begin shipping after that. We did run into some unexpected shipping delays here at the warehouse, so I apologize if you have not yet received your copy or a tracking number. We are working overtime this weekend to get the remaining shipments out the door.
Anyone who would like to check on the status of their order is welcome to contact us directly by emailing us through GameSalute.com or calling us toll-free at 1-800-459-5516. If you have not received a courtesy notification via email by Tuesday morning (the email servers for UPS and USPS only guarantee that the emails will send within 12 hours though they're usually faster), please contact us and we'll get you all squared away.
We appreciate the opportunity to bring you these awesome games and we hope you all have fun playing!
- Dan Yarrington
CEO, Game Salute