I'm excited to finally be able to report that the US-bound shipment has finally made it to our US-based fulfillment partner in Florida. The UK-bound shipment is still "in the works", and we are trying to find as much information as possible about what the hold up is.
Why the Delay? DIY Logistical Headaches
Having successfully produced threedifferentgames and a children's book in China, I felt pretty confident that we could produce another product without a hitch. So what changed? There was one variable that I didn't even realize was a variable: the previous times, we had a competent freight forwarder.
You see, I had naively assumed that, when we request that items be shipped from a factory in China to a certain address, they are actually get shipped to that address.
Apparently, that's not how international, ocean-bound cargo works. At least, not without the help of a competent freight forwarder. Those of you familiar with this likely already have their palm on their forehead.
I won't get into all of the details (in part, because I don't fully understand them myself), but long story short: the "Ship To" address on a commercial invoice is more-or-less just an "FYI" to customs, and indicates where the goods will eventually be delivered. The factory is generally just responsible for getting the shipment to the departure port, and filing this commercial invoice with the cargo company.
A customs broker needs to still clear the inbound shipment at the intermediate warehouse, someone needs to pay the intermediate warehouse for drayage fees, and then a delivery company needs to pick it up from the warehouse to take it to the final address. At least, I think. This was all done in a frantic rush.
Lesson learned: make sure you have a competent freight forwarder who can arrange door-to-door delivery with your factory. We had just gotten lucky last time.
Wooden Tokens & Organizer Add-ons
Unfortunately, by the time we sent a copy of Lairs to the folks producing our wooden add-ons, their production schedule had already gotten crazy backed up. Even with the shipping delay, we weren't able to produce them on time.
So, instead of shipping the wooden add-ons with your game, we're going to send the game first, and the wooden add-ons in the coming weeks.
We'll update as soon as fulfillment is ready to begin.