Use this space to cheer the creator along, ask questions, and talk to your fellow backers. Please remember to be respectful and considerate. Thanks!
we'll send you a link to the beta forum so you can try the latest version of software.
I have a dead piece of hardware sitting around fort months now. Any update on the software, pleaase?
it's best to post technical issues on the beta forum so we can collate these and resolve them. If you can also let us know which version of code you're using that would also help, as the recent releases have more documentation about the settings which we can add to if necessary. If you can re-post there we'll help you get the scanner operational.
Ever since I received my scanner I have had an issue with the scanner "calibrating" every time I scan. There is a rumbling noise and vibration every time I try to scan. Is this normal? To me it sounds like a ribbed belt jumping over a pulley.
Also, I've not had a successful scan. Is there any documentation for using the software - I can't make heads or tails out of the settings. Please help.
While I appreciate that we do at least get beta (Gregor is right, it's more like Alpha) access to the software so we don't have a total brick, SW updates aren't really weekly. It's actually been about 3 weeks since the last release (March 27th) which was a pretty big step backwards from the previous release (March 10th, with a patch release on the 22nd).
I really want to see this product move forward, but I can't really believe that the next release is going to push us that far forward that "after which we should be ready to step through to completion.".
I hope to be proven wrong.
thanks for your comments.
We certainly don't consider the project complete yet and are working hard to get the software ready for full release. As you know we've been issuing software updates almost weekly on the forum, and made major changes in the most recent one. This is being tested and with the brilliant feedback we've had from several users we've identified where the glitches occur and are working on fixing these. Testing on numerous computers with different setups is important, so we really appreciate this help. Our aim for the next release is to focus on scan quality and simplifying alignment, after which we should be ready to step through to completion.
We've also worked hard to help anyone experiencing issues with their scanning, again through the forum. If you can post there the problems you're having there, with some logs, we'll do our best to fix these quickly.
I received my scanner last December when I asked you to ship it prior to finished software version. The scanner is now sleeping since then because there's no software that works the way you promised. Regarding the high price of your product and also regarding in terms of finishing the Kickstarter campain, I want to state, that for me the campain will only be finished when the backers are provided with a software for the product that's working. How long do you expect us to wait for the software??? I really have to say that your product and also campain is a total fail and I'll be more picky in choosing Kickstarter campains from now on.
So if there's no software that's working for that product, I'll put it into recycling straight away. I now switched to Structure Sensor and I'm very satisfied how that product works. The Beta-Versions how you call it are Alpha ones to me. No version is working in any setting for my scanner and I don't want to put time into testing, this is your job, not mine.
thanks for letting us know it arrived. There are still 5-10 to ship to complete the Kickstarter pledges but we're almost there.
We've been covering the software through the beta forum and I can send you a link to the for registration (you can also download the latest software version). However, we'll put together and post an update for Kickstarter to cover the latest status and what else needs doing prior to release by the end of this week.
it looks like you've shipped all the scanners now, mine arrived yesterday, but I see that the software is still not ready in the downloads. Do you have a progress report on the commercial release of the software? Obviously it's of equal importance as the hardware so I'm hoping you can provide regular updates on this too.
I've just checked and it looks like yours was booked to ship last week but will go out next week instead. For reference there are 20 scanners that have yet to ship, all of which should be dispatched alongside yours.
@creator CADScan, i'm also waiting for my scanner. Best regards Edmund
we're expecting to dispatch all of the remaining scanners next week - about 70% have been shipped so far. We'll send tracking information when dispatched.
If you (or anyone reading this) have changed address please let us know directly.
@Creator I'm still waiting my scanner.
Could you inform us about sending progress?
How many scanner are sent? ...
I've sent you details for access by email.
Please send access to software. Thanks.
no problem, I've sent the software link to your inbox.
I received my scanner. I would like to request the software for it. Thanks.
Hi Kangaroo - no problem, it's on the way.
So i also want The Beta software. Trank You.
Hi Jason - no problem, details on the way.
We're making the beta software available by request only, at the moment, and once ready for release will upload onto the main site. For everyone who has received their scanner please email us directly at email@example.com and we'll arrange access to this straight away.
Hi, Got mine today as, with a note saying download the software from your site. However there is no link for it. Can you please send me a direct link?
details for the software download are on their way to you...
Hi, got mine yesterday, but no software (???). At least, not on your download site. And from what I read below, it's going to take another few months to get the thing to work. Can you please confirm?
And where is the software btw? Thank you.
Secondly, in the user manual under 'Troubleshooting" it reads that there is a small chance of misalignment of the lid due to rough handling (that includes shipping I assume). Could you please give some hints on how to re-align it properly? Much appreciated. Regards.
everyone's feedback on the beta releases has been really helpful, and the initial focus has been to make sure we can diagnose any issues and iron out glitches so everyone's hardware works as it should. We should be bringing the meshing back in next week - which will allow usable models of the level shown in previous updates to be produced - and the other features after that to enable the highest settings.
A lot of the software work has been under the skin but we're getting far better point clouds in our tests here, which means better models too. Our focus now is to get these into the next releases.
On the comments re: showing scans, as a beta user, I have to admit that so far I haven't been able to get a single successful model from the scans. So for now, I assume we aren't seeing high quality scans because the software is not yet up to par.
I definitely appreciate that the team is letting us at least beta test, but it doesn't seem that each weekly release actually improves much of anything. With that in mind, I think we might be a few months out from the scanner working as advertised.
we'll send registration details and instructions directly via email.
At the moment we've shipped somewhere around 60% of the orders and will be shipping the remainder over the next few weeks. We're doing this direct from our factory and are managing the shipping ourselves for now, so batch sizes vary. The order of shipping is complicated, but broadly we've shipped international orders first in pledge order. We expect to have fully completed shipping by around 12th Feb, and you'll get tracking information once sent.
Just a reminder that if you've moved to please let us have your new shipping address asap.
Got my Scanner today, Looks really good !! thanks, could you send me a working link for downloading the Software ? all best Andreas, firstname.lastname@example.org
@Alastair just for all we know and make this process transparent, since we are 241 backers,
and are you shipping through a specific order? (i would guess first pledge basis?)
you are shipping batches of how many units each time?? (i presume one batch every week?)
is there a list for us to see where we expect ours?!
like Joerk said, this project is been really frustated specially when many other scanners are poping here and there already comercially viable and untill now you have not really shown us a really a good accurate and quality scan...in spite in the begining of the project you have shown us almost a complete and working product!
no problem, we'll send you a link to the beta software (and to everyone else who has requested it). As a reminder, it's available to all backers by request.
We've now shipped out two more batches of scanners, so we're handling quite a few emails at the moment, but everyone who has asked for the software will get details sent by tomorrow.
Can you send me the beta software, it better than having nothing!
This is becoming annoying. You are nearly 1.5 years late and still are not able to provide a single scan with the accuracy and quality your scanner is supposed to have.
When you started the campaign you made the impression as if the scanner is as good as finished. I wish I had saved my money for this:http://www.3ders.org//articles/20150113-shining-3d-launches-new-and-affordable-high-resolution-desktop-3d-scanner.html
Sorry, but I am really frustrated, as I wanted to use the scanner for a very very long time.
Sorry, I have no idea why I have not seen that. Glad to get mine soon.
Got my scanner today. Well packed, beautiful machine! I can't wait to fire it up.
we posted an update last week on the updates section covering the latest status. We shipped the first main batch last week and will be dispatching another batch this week.
It is now over two weeks since you promised an update shortly. Please make one. I want my scanner really very soon and working.
we'll be posting an update shortly and I've replied directly to your email.
I'm eagerly waiting for the scanner. Could you give us an update?
thanks for your comments.
As mentioned before, we're happy to send out the scanners and have sent out quite a few already. However, the software is still at the beta stage and with the help of a number of beta testers we've identified quite a few issues that need ironing out. We're working with them to get the software to work reliably so that it can produce consistent results, and have been releasing weekly updates to address these.
Once we do this we'll then start to focus on performance improvements and to step up our marketing activities, sharing more complex examples.
If you (or anyone else) would like to join the trials then just message us and we'll send a scanner and arrange this. We know that many backers would prefer to wait for the fully complete software, or course, and so really appreciate the time, effort and input from our beta testers who are making this happen.
As an enthusiastic backer of you scanner, I have a few comments that I would like to address.
First, I guess I don't understand the hesitation to send out the units, if the focus is now on the software and beta testing. Are there some tweaks that are still needed to the units?
I think most of us have been very patient and understanding of the extremely difficult process of bringing this new technology to market.
I will continue to wait so that I can receive the absolute best product from you, but Your backers have anxiously been awaiting for this scanner for over a year and a half. I know you have one chance to make a first impression, but there are other scanners hitting the streets taking potential market share from you. Makerbot etc.
Also the resistance to show any examples besides a few low res models is not the best way to promote a new product you want to bring to market. I would personally be scanning a hi-res model of something EVERY night so I could post it on Sketchfab the next morning. You would be getting feedback and promoting how detailed and revolutionary you scanner can be.
I hope you can respond with some detailed answers and timeline for shipping.
Apologies, I'll send you the details shortly!
Did not get an invite to the forums . Anybody can give me a pointer on where to find it ?
In the meantime Richard, perhaps you can run it in a VM?
there will be both Mac and Linux versions available, but we're focusing on the Window's beta at the moment. However, we'll have a look at getting an OS X beta ready too and get back to you with an ETA.
A linux port would be great, then we could do the scanning headless, is this planned?
I don't use Windows anymore, do you have an ETA on OS X?
Thanks Alastair, is a beta for Mac/Linux available also?
it's online now and invites are on their way :-)
When will the forum be online?
Awesome, glad to hear we're still on track (and that you're still with us Richard :p )
yes, that's the plan & invitations will go out once it's live (and you're added, of course:))