Hi guys, we wanted to let you know that the container with the replacement parts is on its way to LA Harbor, and is right off the coast of Huntington Beach at the time of this update. We will send you a shipping tracking link when your cat's Exercise Wheel is shipped. Here is the link to track the ship on the way to harbor:
Please note Long Beach Harbor is very congested right now due to labor disputes which have been in the news recently:
This congestion may slow down the container on its way to our warehouse in Camarillo. Once the ship docks and the container is off-loaded, we will schedule a truck to deliver the container to our warehouse. Our team will begin placing the good Side Track parts in the existing wheel boxes immediately, so that we can deliverer all the wheels as quickly as possible.
We also wanted to let you know that we're posting small bits of info over at our Facebook page for those of you looking for more frequent updates:
If you have any questions or concerns with your wheel, please email us directly at email@example.com. We will get back to you as quickly as possible. As always, thank you for your patience!