By now many of our backers have received an email notifying them of a problem with one of the parts. We'd like to take advantage of this Updates area to share images of the problem and state what we're doing to fix it.
The issue causes a 2mm change in the dimensions of the Side Track, making the wheel very difficult to assemble. While we were able to fully assemble the wheel using a rubber mallet, we don't expect our customers to go through the same process. It is simply not good enough for our customers.
We are not sure how many wheels are affected, but so far it seems to be most of them. Our manufacturer made a second injection mold for the parts and we believe it is this second mold that has affected these parts, as our first and second articles were good. We will be opening every box and inspecting them for bad parts, this unfortunately will take us a lot of time. The affected parts are plastic injection molded so we intend to remake these parts. We apologize for the inconvenience but in the long run we want you to have a great working product that lasts a lifetime.
Please check your email for regular updates from us. If you are a backer expecting a Cat Exercise Wheel and didn't receive an email regarding this problem, please let us know at firstname.lastname@example.org. We'll add you to the "Email Updates List" and make sure we have the correct email address on file.
Thank you for your patience, and the words of support many of you have already shared.