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House cats possess a natural hunting instinct, and this product helps them expend that pent up energy. It's an exercise wheel for cats!
Now that this project has been funded, you may order a wheel from http://onefastcat.com
House cats possess a natural hunting instinct, and this product helps them expend that pent up energy. It's an exercise wheel for cats! Now that this project has been funded, you may order a wheel from http://onefastcat.com
1,816 backers pledged $344,911 to help bring this project to life.

Shipping Delay

Posted by Sean Farley (Creator)
28 likes

By now many of our backers have received an email notifying them of a problem with one of the parts. We'd like to take advantage of this Updates area to share images of the problem and state what we're doing to fix it.

The issue causes a 2mm change in the dimensions of the Side Track, making the wheel very difficult to assemble. While we were able to fully assemble the wheel using a rubber mallet, we don't expect our customers to go through the same process. It is simply not good enough for our customers.

We are not sure how many wheels are affected, but so far it seems to be most of them. Our manufacturer made a second injection mold for the parts and we believe it is this second mold that has affected these parts, as our first and second articles were good. We will be opening every box and inspecting them for bad parts, this unfortunately will take us a lot of time. The affected parts are plastic injection molded so we intend to remake these parts. We apologize for the inconvenience but in the long run we want you to have a great working product that lasts a lifetime.  

Please check your email for regular updates from us. If you are a backer expecting a Cat Exercise Wheel and didn't receive an email regarding this problem, please let us know at support@onefastcat.com. We'll add you to the "Email Updates List" and make sure we have the correct email address on file.

Thank you for your patience, and the words of support many of you have already shared.

Julia Marino, Elizabeth, and 26 more people like this update.

Comments

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    1. Marylyn Tippeconnic on

      I am not sure why some are so uptight about delays. Delays happen in production with every product known to man and especially with new products. And for those assuming that these are lousy or that these don't even exist at all, you can try using your own intelligence and doing your own research like intelligent people do. There are videos out there of some people that already have this wheel, in China I think, and it looks to be an excellent quality.I am fully aware of production delays and I am fully aware of the latest update we received and I I'm aware of how to comprehend said update so as of right now like a lot of you have posted I am content to be patient. After all patience is a virtue.

    2. Missing avatar

      Susan Bottcher on

      I understand there were issues about the less-than-acceptable quality of the work by the manufacturer and certainly want it to be right, but its mid-November and we've gotten no updates. Please let us know hat the status is. thank you so much.

    3. Missing avatar

      Leslie Grundy on

      What's the status of shipments. We are going into November now, and would appreciate an update as to when we can expect our wheels. Thank you.

    4. Neko on

      Thank you for catching the quality control issue before it shipped out. It`s more important to get it right than to rush a product. Wishing you luck and a quick fix. (=^x^=)

    5. Laurence Duggan on

      Appreciate the update. Ok with delay. Do you think you could give us an outside date on when we might receive the final product?

    6. Kevin G. on

      I am ok with the delay. Thanks for good QC. I hope you guys are do not lose money due to the manufacturing defect. Do we have to wait for another shipment to come across the ocean?

    7. Masako Maxwell on

      A huge kudos to the team for identifying the defective parts, keeping us informed, and working very hard to ship quality products out. I can only imagine how stressful it must be for you guys to work it out under the intensified pressure. My cats and I do not mind waiting at all. Please let other people have it first :) Appreciate your honesty. Good luck!

    8. Trish Reiter Shaffer on

      Thanks for keeping ys updated :)

    9. Lisa RubyClaw Bengals on

      You guys are. Very happy yi waiy while iys resolves. And SUPER PROUD of the eyhical cimpany yiu are! Well done !!! This is the first yime ive ever been a Kick syary Backer, and im si very pleased ay your high inyegriyy! great!!!

    10. Pamela Baade on

      I was very excited to get my wheel but am having a difficult time putting it together. I believe mine is defective. I got one of the side tracks put together with a mallet. However I am unable to insert the track on the assembly ring. This very disappointing. I was hoping the mallet would help but it is impossible. How will you handle returns and when can I get a new one?

    11. Elizabeth Bass on

      Thank you for your honesty. I'm glad you guys are committed to making quality products. This makes me even more confident in my choice to back you. I hope things go more smoothly for you from here on out :)

    12. vrysen on

      Thanks for the update and thanks for catching the issue.

    13. Chris Pometta on

      Thank you for the update showing pics of the concern. I feel bad that everyone at "One Fast Cat" is having to deal with this issue, you must be very stressed out! I want to let you know that I am perfectly fine with waiting for a perfect finished product!
      Wishing you all the best,
      C.Pometta

    14. Carol Hansen on

      That was the right way to do it. Get it right! Good job.

    15. Kris on

      Darla. If you're looking for handouts and refunds you're in the wrong place. Maybe you should have purchased off of Amazon instead. However you backed an idea and product on kickstarter; you clearly don't understand how the ks process works and give good honest backers a bad name.

    16. Joy Alyssa Day on

      Good job. we send all of our best purrs that you can stay calm and relaxed through this terrible process. Know that we are appreciative, happy, and supportive. Don't let any crabs get you down.

    17. Jennifer on

      I am very pleased this was caught before the wheels were shipped out! I was excited to be getting my wheel this month, but I will wait to have one that is exactly as I ordered it.

      As for the "defective" wheels.....will those be put to good use and donated to local shelters throughout the US? Or will they be sent back to the manufacturer or sold at a discounted rate? Just curious, as I don't deal in quality control issues.

    18. KikiDoodle on

      Hym, offering quality control on a product I'm really happy to receive instead of just having us deal with the issue (and how many of us would REALLY even notice that)

      You guys rock.

    19. Missing avatar

      James Belcher on

      Honestly, my biggest concern is the theft of the IP by the Chinese manufacturer. I'm so cynical I wouldn't be surprised if this was a ploy giving them enough time to beat you to market.

      Good luck.

    20. Missing avatar

      Michael on

      Way to handle this issue guys! I can't imagine the time and effort you all are going through to make sure we all receive a top-of-the line product but please know that it is truly appreciated!

    21. Missing avatar

      Darla Wilson on

      I appreciate quality control. On the other hand, thousands of people paid about $200.00 or more for a product we are not getting until months after paying. Your company had tens of thousands of dollars and a lot of time to make a workable product.
      How about 20% of what we paid back in our PayPal account? That would make me believe you really want to make things right, not only apologizing for what went wrong (which I appreciate), but backing up that apology with a discount on the product we paid for months ago.

    22. Diana Levinson on

      My six (6) felines and I offer our sincerest Condolences for the glitch in the product, and the understandable aggravation of having to deal with it so unexpectedly. Clearly, better now than later, after all products had shipped.. I'm truly grateful that I'm dealing with such a reputable company. Best of luck for all future shipments.
      KEEP PUNCHING !!! =^..^= =^..^= =^..^= =^..^= =^..^= =^..^=

    23. Christy Margelli on

      My kitty is happy to wait for just the purrr-fect exercise wheel -- high marks for not just passing off a less than product. To me and my fuzzy friend, that's the hallmark of a good business!

    24. Marissa "Blondie" Brice on

      I'm certainly glad I won't have to use a rubber mallet on my cat wheel- but I'm not going to lie I was crushed when I read the email telling me of the delay as I got the email confirming it was shipped 20 minutes prior to that and started celebrating with my kitties before reading the bad news, oh well, fingers crossed for a quick fix

    25. Frank M. Greco on

      No problem. Thank you for telling us of the problem. I've told my cats that their wheel will be delayed a bit.

    26. Missing avatar

      LuAnn Holleman on

      My husband & I are owners of a quality control company, Roaming Inspections, Inc, so we truly understand the 2 mm difference affecting the part. I wish we were in the area, we would help you! Take your time, get it worked out & we and our 8 cats will look forward to receiving the One Fast Cat Wheel when it is ready to go. Good luck & blessings to you all!

    27. Jessica Smith on

      My kitties give you four paws up for focusing on quality and being honest. Thank you! =^..^= =^..^=