Funded! This project was successfully funded on March 8, 2013.

Update #12

Nanoleaf Shipping Status Update

45 comments
1 like

Hi Kickstarter backers, 

There's some good news and some bad news. The good news is we have started shipping out bulbs again. We shipped about 100 bulbs this past week and will continue to do so in the next few weeks (the week of 10/1 is a national holiday in China and our manufacturing facilities have been put on hold). 

The bad news is, we have some quality issues that we’re dealing with. As you all know, we offered three different brightness of bulbs – 1200 Lm, 1600 Lm, 1800 Lm. Of the three types of bulbs, the 1200 Lm bulbs are having some problems during the “burn in” test (a series of stress tests lasting for several days). We are working on identifying the problem and we have been going through several iterations of fixes. Unfortunately, with each fix, we need to manufacture a new set of at least 20 bulbs and put them all through several days of stress tests to see what percentage of them fail, right now we’re at a 15% failure rate for the 1200 Lm bulbs. Our goal is to get the bulbs to a failure rate of less than 2%. Unfortunately, with the 1200 Lm bulbs, it seems like we still have a bit more work to do, but we will send out another update once we fix that problem to keep everyone in the loop.

In the meantime, the 1600Lm bulbs and 1800Lm bulbs are ready to go and they will be shipped out in the order that the pledge was placed. For those of you that ordered the 1200Lm bulbs, please bear with us while we ensure a high quality final product before shipping out the bulbs. For those of you that have already received a 1200 Lm bulb, do not worry as your bulbs are ones that have passed the burn-in test. Typically we have found that if a bulb were to fail, it will fail within the first few days of usage. If you do experience any problems with your bulb, please do not hesitate to log a support ticket at http://support.thenanoleaf.com and one of our representatives will help you through the problem. 

On a side note, we took the feedback of our backers and added a top cap to the packaging in order to stabilize the bulb during transport. We also made the packaging thicker to reduce the risk of damage during transport. See below for an updated picture!

Thank you all for your continued patience and support.

The Nanoleaf Team

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Paul Reeves likes this update.

Comments

    1. Missing_small

      Creator Raymond Bond on December 14

      Now mid December & no delivery or news since October? Is this a scam?

    2. Missing_small

      Creator Peter Clark on December 12

      It's December and have not received 12W nanolight delivery for September.

    3. Self_photo_at_picnic.small

      Creator Kathryn Winkler on November 21

      Thanks for the e-mail updates. Really appreciate knowing how things are going. I support your team and all of the hard work that goes into a start-up. I'm also looking forward to ordering more lights once they are in full production and if they are everything that I'm hoping they'll be.

    4. Fb_profile_picture.small

      Creator Vincent Duguy on October 25

      where is my lightbulb ????

    5. Fb_profile_picture.small

      Creator Alexey Tyurenkov on October 23

      Want more updates. Don't leave us w/out bulbs((

    6. Missing_small

      Creator Mike Comley on October 22

      So...if I plan to move before the end of the year, should I be worried?

    7. Fb_profile_picture.small

      Creator Henry Hong on October 20, 2013

      Just send me a notification when you ready to ship.

    8. Missing_small

      Creator Costa on October 16, 2013

      I hear nanolight, I don't see nanolight. It would be nice if they send us an update, even if it is going to take a bit longer to get them. Better to know than staying in the dark, right? Illuminate us...

    9. Fb_profile_picture.small

      Creator Vaughn Henry on October 16, 2013

      Still waiting...
      Exclusive WHITE 12W NanoLight that produces >1800 Lumens output
      Estimated delivery: Sep 2013

    10. Fb_profile_picture.small

      Creator Christoffer Sjowall on October 12, 2013

      I still waiting should been delivery in may. ???

    11. Fb_profile_picture.small

      Creator Nils Timotheus Kannengießer on October 12, 2013

      Same here. I'm still waiting for the 1st delivery, even I submitted my address a few months ago already. What's the problem?

    12. Qymjo.small

      Creator Todd Vu on October 7, 2013

      @Seana - You've already gotten two? I haven't even heard anything about my one...

    13. Screen%20shot%202012-08-06%20at%206.11.36%20pm.small

      Creator Seana Meek on October 5, 2013

      Thanks for your continued hard work, team! Hopefully, the packaging will make a big difference. (My 2nd bulb arrived safely, so glad your team is on top of it.)

    14. Fb_profile_picture.small

      Creator Mark Balliet on October 2, 2013

      I've got 5 Cree 60w LED bulbs at home, once I get my NanoLight I'll get some properly white balanced pictures of both with some good colorful reference objects to see how they really look in more controlled circumstances.

    15. Missing_small

      Creator Sonia Koval on October 2, 2013

      The three white bulbs in my living room reading lamp have been working just fine for a couple of months now. I like it that I don't need to turn them on ahead of time to warm up as I did with CFLs.

    16. Missing_small

      Creator Scott Stephens on October 1, 2013

      @Steven - I agree with your comments. The author didn't really do anything but complain and cite CRI numbers as being an all-encompassing measure of quality. It seems to me that the design of the nanoleaf will allow tweaking of CRI in the future as there are 3 separate LEDs on each of the 10 faces. Using slightly different LEDs or coatings will allow the spectral distribution to be tailored.

    17. 2013-12-17_22-23-01_-_0022.small

      Creator Steven on October 1, 2013

      @ Scott Stephens - The article uses 2 very poorly shot and cropped up photos with no control method on a smartphone camera to dissuade readers and backers. Somehow, I don't remember "green undertone" as the give-away clue to either poor CRI or warmer temperatures. Warmer colour temperatures should... well look warmer, not sickly. CRI can only be really demonstrated in a controlled environment and with a colour pallet as reference. In this picture, we have no idea what the colour of any other object in the picture actually is, and so there's no telling how well either lights render the colour. The author may not have "editted" the picture post production, but it definitely feels like he tinkered with the white balance in between the two shots to exaggerate his point.

      A CRI of 70 and warmth of 3500K is definitely not amazing, it's comparable to modern day fluorescent. Still, 2 photos alone should not be proof enough that the nanoLeaf is subpar in performance.

    18. 375388_10100721554011878_670550738_n.small

      Creator Eden Brandeis on October 1, 2013

      @ Scott Stephens - Interesting article. It fills me with preemptive regret for being so naive about this project. Hopefully the actual product isn't as bad as the author and commentators make it out to be. I've gone from thinking I backed an evolution in LED lighting to thinking that I may have backed the "pet rock" of LED lighting.

    19. Missing_small

      Creator Marcin Konopka on October 1, 2013

      @Teal Rogers, I think the issue is not concerning with LED quality, but it's a driver case. So, testing the every single LED not whole assembled bulb is no solution. Guys?

    20. Missing_small

      Creator Scott Stephens on October 1, 2013

      Thanks for this update. Hardware is very difficult any I'm sure you guys are learning a ton. For me, this is the entire point of backing your project. I certainly hope to receive a light at some point but my greater hope is that you're able to rapidly improve, expand, and evolve your product. One final comment; recently there was an article published on extremetech (http://www.extremetech.com/electronics/164340-nanolight-led-bulb-strives-for-efficiency-at-any-cost-repeats-mistakes-of-the-cfl) - I disagree with the author's conclusions but it would be great to hear the NanoLight's rebuttal to the color rendering index (CRI) criticism in the article.

    21. Snip.small

      Creator Aline Tran on October 1, 2013

      Thank you for the update. Keep pushing through!

    22. Horns_ss.small

      Creator Teal Rogers on October 1, 2013

      Awesome.. I just wish I had some way to know when I will be receiving mine. BTW, I work with lasers which aren't so very different from LEDs. It is certainly true for lasers that the lower the power the more likely you are to see an issue, since they sell all the minor defects at low powers.

      My suggestion (and I'm sure you've already thought of this) is to do the burn in test in a test bed for each individual LED separately. This will reduce waste by allowing you to only discard the faulty LEDs instead of the whole bulb.

    23. Missing_small

      Creator Matthew L on October 1, 2013

      What I was really hoping for was updated shipping dates per original shipping group. I was slated to get mine in September, is that January now? I don't care when it is, I would just like some idea. If they are only making 100 bulbs a week like the update says that will be more than a year before everybody has theirs. I understand delays happen but the lack of communication from this crew is frustrating.

    24. Missing_small

      Creator Dave Stone on October 1, 2013

      I got my bulb several months ago and it has been fantastic. I was unaware of any color temp change until it was pointed out by some unsatisfied contributors, however I have absolutely NO complaints about it. The bulb I received is a bright white, and it rivals the summer sun through my bathroom window.
      I agree with Mr. Kling - this is a start-up, not a store. I treat my bulb as a gift in exchange for my support, not a purchase. In that spirit however, I also agree with Mr. Kling that I probably would not pay $30 each for more of them. That said, I have yet to do a comparison to determine if your bulb out-performs mass marketed bulbs at lower price points. Hopefully as production ramps up, the price will fall.
      Wishing you all the best for success in this venture!

    25. Missing_small

      Creator Michael Kling on October 1, 2013

      I got my bulb a couple of months ago and it works great. It is the best LED bulb i've bought. But, with prices falling for other LED bulbs I don't think I'd pay $30 for any more of these bulbs. Maybe $15. I have no regrets about being involved in this kickstarter.

    26. Missing_small

      Creator Michal Todorovic on October 1, 2013

      I appreciate the time and effort to make sure the bulbs we get actually work rather than failing in the field. As for the complainers... Kickstarter isn't a store. You're helping to create something that didn't exist before. Delays are inevitable on any complex project. If you can't afford, either financially or emotionally, for a project to be late or never ship, I would suggest to visit Amazon.com next time.

    27. Image-269559-full.small

      Creator Frank Talbot on October 1, 2013

      WINTER IS COMING!

      (sorry, couldn't help it after reading G A Bedard's comment.)

    28. Missing_small

      Creator G A BEDARD on October 1, 2013

      Plse upgrade if you cannot deliver as you need the goodwill right now! Long Winter nights are coming and cant wait.
      Gerry at the Herb Garden, Canada

    29. Qymjo.small

      Creator Todd Vu on October 1, 2013

      I've already gone ahead and bought other light bulbs, I don't know what I'd do with yours if I get it

    30. I__m_walking_on_sunshine_by_faerie_angel.small

      Creator Rok on October 1, 2013

      I agree, just take your time.

    31. Monkeyav.small

      Creator AGN1964 on October 1, 2013

      I'm not worried about the delay. Product development is not automatic, take your time, get it right.

      I am worried about a 2% failure rate. With ~6000 backers, that's over 100 people that will see an early failure. What is your replacement policy?

      @Laird, thanks for the info!

    32. Missing_small

      Creator Ryan ONeill on October 1, 2013

      LOL, blame china for their holiday that you knew about a long time ago.
      I love to hear funny lying excuses.

      You guys already screwed on the color temperature of your light bulbs when you switched from 4000k to 3500K when we all paid for 4000K.
      The higher the color temperature the better the light, going lower was a huge mistake.

    33. Fb_profile_picture.small

      Creator Laird Popkin on October 1, 2013

      I got mine a while ago, it works great, and is amazingly bright! So, for those still waiting, it's worth waiting for!

    34. Fb_profile_picture.small

      Creator Stephen Willis on October 1, 2013

      This is the first I've heard about the problem. I even went to your web site and complained that I hadn't received my bulb and of course didn't get any response. I was considering complaining to Kickstarter. You should have sent this email months ago.

    35. Fb_profile_picture.small

      Creator Joseph Shivak on October 1, 2013

      take your time, as long as it works i'm gonna be happy

    36. Fb_profile_picture.small

      Creator Andrew Nicholls on October 1, 2013

      Loosing confidence is a good thing... loose it all over the place! :) Losing it, on the other hand... that would be sad.

    37. Missing_small

      Creator Herbert (nothisisnotashopstoriesthx) on October 1, 2013

      If you want to keep schedule, you could upgrade the 1,2k lumen receivers to 1,6k lumen. I don't know if there is a huge gap in production costs between those bulbs, but that would give you time to look after the productions problems without getting the heat from your backers for not delivering. Just a suggestion.

    38. Fb_profile_picture.small

      Creator Oh Lien Chai on October 1, 2013

      Here's a dumb question, I don't know what Lumen for the bulb I pledged. I chose a 12W (100w eq.)

    39. Missing_small

      Creator Martin Schjerning on October 1, 2013

      Yep it would really help if there was some way to see how far up the lists people are to receiving their lightbulb. Personally i should have received in May, and still nothing. I appreciate that you are relatively open though (which i also expect from a crowdfunded product :)

    40. Archer1-copy.small

      Creator lastSKYsamurai on October 1, 2013

      @FabianKasper - Oh please, you're actually loosing confidence? Your need to HAVE IT NOW is such a first world problem. Let the creators go though the creative process & worry about more important things. Look forward to receiving a Nanoleaf when it's ready. : )

    41. Fb_profile_picture.small

      Creator Michel Kaufmann on October 1, 2013

      wow i do not know if i should still wait for the bulp to appear or not
      are there any backers outside the US on the list of the receivers?

    42. Missing_small

      Creator Austin Spafford on October 1, 2013

      By the way, thank you for the light! It happened to arrive in fine condition and it works well.

      Indeed, the top-cap looks like a good addition to make!

    43. Logo_outline..small

      Creator SPLat Controls Pty Ltd on October 1, 2013

      Interesting that the lowest grade product should have the burn-in issues. Presumably the difference in grades is the bins the LEDs come out of. That being the case, the LEDs with the lower output may have low output because a specific quality problem, like contamination, not just process variability. That could be a real problem for you.

      The fact it shows up after a few days of burn-in is very worrying. Many, many, really many years ago I stopped burning in an electronic product I was responsible for, as we were getting zero failures in burn-in. You can't burn in quality. 15% failure is a huge red flag for you guys. Accepting 2% isn't very comforting either.

      Good luck with tackling it, and full marks for being upfront about it.

    44. 540955_550239388329840_1208125618_n.small

      Creator Derrick Monet on October 1, 2013

      Oh yeah, I forgot I backed this project... Either way, I look forward to the surprise of receiving mine one day.

    45. Missing_small

      Creator Fabian Kasper on October 1, 2013

      I'm sorry to hear about another setback!
      I'm seriously starting to loose the confidence in this Project. Cool project but ruined in the execution.

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