It's real. Every day, more Ubis are coming online, getting connecting to the Ubi Portal, and we're getting some incredible and useful feedback from the those who have started to use their Ubi.
While Ubis are being shipped, there's still work to do to get the Ubi to the level we want it to be. Much of the long, time consuming work we've been doing is putting in place the infrastructure to update the Ubis remotely, including quality control and testing before deployment. This has been a massive undertaking and since the first Ubi that shipped to our beta backers until the present, we've had eight revisions of the software that resides on the Ubi and many countless changes to the Ubi Portal.
There are many more updates in store that will make the Ubi run faster, be smarter, and connect with many things.
Many things to discuss, so let's get to it...
We've now shipped out close to 1,000 Ubis. Despite the very large interest that we received on our website after the Kickstarter campaign, we've given priority to our Kickstarter backers. Over two thirds of our backers have had at least one unit shipped to them so far.
To speed up delivery, we've been splitting up multipack orders. In the coming weeks, if you've received only one Ubi and have ordered more, the remainder of the Ubis should be on their way soon.
After our manufacturing and shipping partner took a short pause over the holidays, they've now resumed shipment of the Ubis and we're getting them out at a rate of about 70 a day. With this, we hope to have delivered all your Ubis by the end of January.
Once your Ubi ships out, we'll send you a note to let you know. We've had a few issues with Ubis that have been turned around at PO Boxes, so if you provided one as your shipping address, we'll be asking shortly for an alternative address to ship these Ubis to.
Reflection on Kickstarter
Kickstarter, from a project maker's perspective, is an amazing place for support and for literally getting a project kickstarted, but it's not the end. Getting something put together as ambitious as the Ubi takes a lot of effort and support and we've been very fortunate to have found some great mentors to move us forward. The Ubi that you're receiving for this first low volume run (for electronics) with cross border and worldwide shipping - just looking at materials and manufacturing - costs more than what we collected per unit on Kickstarter. On top of this are development and fixed costs.
We're now positioned to move forward quickly in breathing life into the Ubi and have a high quality team of developers continuously pushing updates to the device and Portal.
Even with the work that's gone into the Ubi, we still need to add polish and get it working even better. Along the way, if someone's not satisfied with the state of the Ubi as it stands today (especially after waiting so long) and may not want to wait for it to get to that level, we want to hear from you and make it right. You put a lot of faith in us and we want to ensure that you're treated fairly. firstname.lastname@example.org goes to the team and we try to answer quickly.
Getting things connected
Many have been telling us that they've been awaiting a particular integration with the Ubi. We've been field testing integration with a particular project that you've come to love (beyond our own project, of course) and are working with said project to put the final touches on an announcement.
Support and Community
We've now launched our early support pages at support.theubi.com. This will be the best place to go to get your questions answered and submitting questions to us there ensures we can be organized when responding (and things will be less likely to fall through the cracks). If it's easier, emailing email@example.com also allows us to answer faster and track these emails.
By far, the most pressing questions coming up are around setup and we've posted some updates on our support pages. We're constantly searching for ways to make the Ubi a better experience and easier to use so we definitely welcome your suggestions.
Thanks for all your support along the way to get to this point. We're far from done but getting the Ubis out to most of you is a big milestone you made happen.