Share this project

Done

Share this project

Done
Help us reprint the out-of-print The Order of the Stick books to reach new readers (and let existing fans complete their collections).
Thanks to our loyal fans, we reprinted the entire back catalog of The Order of the Stick—and funded a bunch of new stories, too!
Thanks to our loyal fans, we reprinted the entire back catalog of The Order of the Stick—and funded a bunch of new stories, too!
14,952 backers pledged $1,254,120 to help bring this project to life.

Recent updates

Photos

Signed, Sealed, and To-Be-Delivered

Welcome to what is probably the last Kickstarter update for 2012. It's going to be a fairly short one.

Physical therapy has been proceeding apace, and I've gotten to the point where I can now use a pen to make sloppy unintelligible lines. Lucky for me, my autograph has always been comprised of nothing but sloppy unintelligible lines. So I've slowly been trying to sign some of the outstanding autographed packages, in small clumps. I can't sign too many at once or my thumb starts to swell up, but I mailed a handful out before Christmas and I've got another handful sitting here, ready to go out tomorrow. Hopefully the rest will continue to drip forth over the coming weeks. This won't affect original art packages like crayon drawings—I don't have enough control for that yet—but I may jump some signed Patience packages ahead of them, just to get more off of my plate.

Also, if you previously got your autographed package with an I.O.U. for Sticky Shticks, those card decks have gone into the mail.

Ookoodook's warehouse is closed until after the New Year, but of the 150+ customers who contacted me with "missing" orders, all but about a dozen have either gotten their package now or at least know it's in the mail. We got 11 people from The List to contact us as well; if your name is still on there and you haven't contacted me, you have three days left to claim your stuff. If you're not on that list but for some reason you still don't have your (non-autographed and non-art-including) package, follow the instructions in Update #50 to contact the right person to fix your problem.

And that's it. Thanks again to all of you for the crazy rollercoaster that 2012 has been, and I hope you continue to stay patient with me as I claw my way back to work and get all those digital extras finished in 2013.

--Rich

The List of People Who Need to Contact Me Now

We've arrived, as I think we all knew we must, at the public shaming portion of the Kickstarter drive. 

There are still a few dozen people who have not turned in surveys for things they bought. Without a survey, we can't send you anything because we don't have your address. I've tried several times in these updates to exhort people who haven't filled out surveys to do so, and all of these people have been directly emailed at least twice by my assistant. Since none of that has worked and I really don't want anyone to not get their order, here is a list of the 40 people who need to contact me right now in order to get their stuff (listed alphabetically so as not to reveal their pledge level):

  • Aimee Bason
  • Andrea StormRage Dattebayo
  • Andy Williams
  • Anuan
  • Belgarim
  • Christopher Lee Baca
  • cyberpict
  • Dante
  • David Parker
  • Douglas Taylor
  • Esteban Izaguirre
  • Evilkritter
  • Gardiner Cerul
  • George Spier
  • Imogen
  • James Seibert
  • Jason Stoddard
  • Just a Username
  • Jyrki Karhunen
  • Kevin Jackey
  • Matthew Brown
  • MDH
  • Michael Evans
  • Michael Kaplan
  • Michael Neufeld
  • Michaelius
  • monkeyboyinc
  • mysticsmeg
  • OttoMaxFolke
  • Paul Graham
  • PXRm0to
  • Richard Morrow
  • Roger Barkley
  • Silas Byrne
  • storm
  • Theodore J Snider
  • Tudor Carsten
  • Wison Ruan
  • Zach Sevcik
  • Zachary Mcconnell 
If you are on this list, you must contact me by December 31st in order to claim your reward. Otherwise, I'm going to classify your payment as a general donation to the pledge drive and you won't get anything. Well, the digital rewards, but not the physical products that you paid for. I don't want to do that, though, so contact me! And if you recognize the name (or screen name) of someone on that list, point at them and look disappointed until they email me. You can contact me through the Kickstarter message system or via regular email at kickstarter@giantitp.com. Use the subject line "I'm on the List," if you can and provide your name and shipping address (and any extras you may have added on, like a patch).

The list does not include anyone who just ordered the $10 minimum pledge magnet package; since so many people declined to get the physical magnet, I'm just assuming that the additional 34 people from that category that haven't yet responded are also passing on the magnet. They can still contact me to claim it before the 31st, if they want, but I'm not going to list their names publicly. It also doesn't include a handful of people with really unique account names like "Arthur" or "Tim" because I didn't think that it would be helpful for every Arthur or Tim to contact me just in case. But if that's the kind of screen name you have and you didn't fill out a survey yet, contact me!

That December 31st deadline doesn't apply to anyone who filled out a survey, even if circumstances have resulted in you not getting your package yet. If you gave us your address, we'll get you your stuff. We've been making a lot of progress on fixing incorrect or missing orders, so here's hoping that everyone gets what they ordered by the end of the year. Unless it needs my thumb.

As always, thanks for your infinite patience—in this case, for reading through this update when it doesn't apply to 99.74% of you.

--Rich

P.S. I posted a thumb report on the main website.
P.P.S. I sent out a backer-only update about the leftover swag being on sale at Ookoodook like five minutes ago.

Leftover Kickstarter Swag, Now at Ookoodook

18 Comments

For backers only. If you're a backer of this project, please log in to read this post.

A Secret Special Bonus Offer

34 Comments

For backers only. If you're a backer of this project, please log in to read this post.

The I-Don't-Have-My-Books-Yet Update

Hey guys. I know a lot of you have been waiting for an update on my thumb, which I've posted over on the main Giant in the Playground website (short version: cast off, splint on, starting physical therapy but can't draw yet). This update won't really be as much about that, but about a piece of business that I actually can do now that I can type normally for short bursts: making sure that everyone has their books. I once said that there would be a time to contact me if you didn't have your books, and that time is now.

If you got your books already, and there were no problems with what you received, then that's great news and you can skip down to the last paragraph (after the dashed line). Otherwise, read on. Below are five categories of people who don't have the right books yet, along with (in some cases) new special email addresses to use in letting us know. Please read each category fully and ONLY email the single category that best matches your situation. In most cases, I would like you to contact us at this time even if you previously have sent me an email or message on the subject. Because I was out-of-commission for a while, it's hard to know whether someone who emailed me in September is still waiting for their package or if they got it since then.

Misplaced Orders

These are the orders where something happened that prevented your reward from leaving the warehouse. It may be that the order fell through the cracks, or it may be that the email did and it's already on its way. Either way, this is you if all of the following are true: 

  • You did NOT get a package at all. 
  • You did NOT get a shipping email from Ookoodook. 
  • You DID fill out a survey with your address. 
  • Your reward level does not include autographed products or original art.

If all those facts are true, email my assistant at misplacedorder.kickstarter@giantitp.com, even if you had previously contacted me about your package. Please include your Kickstarter account name and your backer reward level (i.e. "$25 art print package"); if you had previously contacted me about your package, mention that as well.

Lost Packages

These are orders where the package was mailed, but it hasn't gotten to you yet. It is far more common for international orders, and resolving it may require action on your part (such as contacting your nation's customs office, where your box may be sitting). Still, we want provide whatever assistance we can (and be sure that it hasn't been returned to us). This is you if all of the following are true: 

  • You did NOT get a package at all. 
  • You DID get a shipping email from Ookoodook. 
  • You DID fill out a survey with your address. 
  • Your reward level does not include autographed products or original art. 

If all those facts are true, email my assistant at lostpackage.kickstarter@giantitp.com even if you had previously contacted me about it. Please include your Kickstarter account name, your backer reward level (i.e. "$25 art print package"), and the tracking number provided in Ookoodook's email to you. As above, if you had previously contacted me about your package, say so and mention any previous attempts to resolve the issue. Note that in the case of packages that were mailed but then returned to Ookoodook due to an incorrect address or similar not-their-fault problem, they may have to charge an additional shipping fee to resend.

No Survey

Believe it or not, there are still almost a hundred people who have not filled out a survey with their shipping information. This is you if all of the following are true: 

  • You did NOT fill out a survey with your mailing address. 
  • Your reward level does not include autographed products or original art. 

All of these customers have been contacted via email at least once, but many have yet to respond. You can either log in and fill out the survey on this site or email kickstarter@giantitp.com with your Kickstarter account name, backer reward level, and any extras you might have added to your order above and beyond the base price. Our next step will be to publish an alphabetical list of all the account names that haven't responded, because we need all outstanding surveys before the end of the year.

Wrong Stuff

You opened the box, and it had the wrong stuff in it. This is you if all of the following are true: 

  • You DID get a package from Ookoodook. 
  • The contents of that package were either incorrect or incomplete. 
  • Your reward level does not include autographed products or original art. 

If all those facts are true, contact me through the Kickstarter "contact me" link located to the right of the Kickstarter page, next to Elan's picture. If you've already done so and haven't yet gotten your corrected items, feel free to do so again (though I haven't gotten through all the corrections from the last month, and some that I have are still in the mail). You won't need to include your account name or backer reward level; that info is provided automatically when you use the Kickstarter messaging system.

Autographed Books or Art

Your ordered something that requires two working thumbs. This is you if all of the following are true: 

  • Your reward level includes an autographed product or original art. 

Unfortunately, these orders are just stuck. I can't hold a marker right now, much less sign my name or draw a picture. Even if you got an incorrect package or your package got lost in the mail, I can't make a replacement for it until my thumb heals up in a few weeks. So to keep things streamlined, I ask that anyone whose package includes autographs to please hold off on contacting me about fixing any problems until such time as I ask for that information. Thanks. (Oh, and to those of you who got the rest of their stuff but got I.O.U.'s for Sticky Shticks: Those should get out before the end of the year even if I can't sign my name.)

That should be every possible category of "straggler" left. If you somehow fall into a different situation, continue to use the Kickstarter messaging system to contact me directly.

----------------------------------

Finally, here's that last paragraph for everyone who has their books: I'm back to work on what I can do to get some more of the digital rewards out. It's mostly just writing at this stage; I have no idea if I'll even be drawing by the end of the year. And if I am, I have to bring back the regular updated comic before I finish any new rewards. But the digital content WILL get out, even if I have to retrain the way I draw to do it. All I ask is that you have patience with me and my thumb until then. Thanks for all that you've shown so far.

--Rich

P.S. I mentioned this in the News update I linked at the top of the page, but: I grew up in NJ and lived most of my adult life in NY, so I would be remiss not to point you to the American Red Cross and ask you to donate to help the victims of Hurricane Sandy, if you haven't already done so through other means (or even if you have). Or consider a donation to the efforts of the Humane Society to help care for the stranded pets of evacuated residents and reunite them with their owners. Or give to the Community Food Bank of NJ, if you want. Whatever makes you most comfortable. But they're getting hit by a winter storm again tonight, so there's going to be more need before this is over.