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Help us reprint the out-of-print The Order of the Stick books to reach new readers (and let existing fans complete their collections). Read more

Philadelphia, PA Comics
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This project was successfully funded on February 21, 2012.

Help us reprint the out-of-print The Order of the Stick books to reach new readers (and let existing fans complete their collections).

Philadelphia, PA Comics
Share this project

The Answer to Life, the Universe, and Shipping

This update has taken a little longer to emerge from the primordial update soup because I wanted to wait until I had any actual progress to report. Which is not to say that books haven't been continually shipping this whole time—just that for most of it, they've been shipping at the same rate (or slower *grumble*) as before, which would've made for a terrible update. But now, we're making some actual headway, so here we are. Like last time, I'll split this into Signed and Unsigned categories.

Signed: Turns out the US Postal Office does not like it when you bring them handwritten customs forms anymore. So much so, in fact, that I was actually turned away from the post office, a dozen boxes in hand, and told to use online postage if I wanted to mail them. This pretty much ground my shipping to a halt for a while, since I didn't even have all the equipment I needed for that. But all the pieces eventually fell into place and I'm happy to say that all the "plain" signed packages that didn't include Sticky Shticks (314 out of 397) are in the mail or sitting right next to me, postage paid and ready to go on Monday. Tracking emails still forthcoming for most, so don't worry if you don't have yours yet. That leaves all the custom art packages—crayon drawings, D&D party drawings, digital portraits—but those will be sporadic, since I need to finish the artwork before I can mail them. And the Patience packages, obviously, but those will be last.

Unsigned: The shipping pace has definitely improved over at Ookoodook, thanks to some logistical improvements and a little more manpower. On Wednesday, they managed to pack and ship over 450 packages, which I think is their highest one-day total yet. They probably won't match that every day, but it's still encouraging. Right now, they're still shipping the Print Only Specials ($67 reward level), which was one of the more popular options, and they still have some packages at lower reward levels left to go, too. So it will still be a while before they get to the Whole Stories, but any improvement is good and I'll take what I can get. I'm really hoping that they'll all be out by the middle of July.

This wasn't the most productive week for me otherwise, so let's look at the anemic Workometer:

The most interesting development here is that Sticky Shticks has gone to the printer. All we have to do is sit back and wait for them to arrive. The current estimate is four weeks for printing, but as we've seen, such estimates rarely hold. I'll keep you posted on any news, but assume at this point that Sticky Shticks packages will not start shipping until August 1 at the earliest. If you need to update your address as a result, use the blue "Send Message" link to send me a message with your new information. [EDIT: If you are sending me an address change, please mention in your email that you're a Sticky Shticks package.]

I'm going to try to take some time this week to work on some of the digital rewards, since the whole signing-and-packing thing has really kept me away from them for three weeks now. I'll update again when either I have something to deliver or when there's been a significant milestone reached with the shipping. 

Five Things I Did Since Last Update:

  • Signed another few hundred books and about 200 ornaments (some of which will be waiting to be mailed).
  • Bought a new laser printer so I could print out postage, since my previous one had more jams than Smucker's.
  • Oversaw the installment of a new CDN for the GiantITP site that should speed up requests to the server. (Our webmaster/technical administrator Rawhide did all the work, but I had to answer a bunch of long emails about it).
  • Uploaded the final files for Sticky Shticks to the card printers, only to find out we needed to resubmit for a new estimate because the old one had expired in April.
  • Finished the first crayon drawing.

Thanks for the patience and restraint you've all shown waiting for your packages. I know this is still going stupidly slowly, and all I can really do is apologize and tell you that I think it's getting better. 

--Rich Burlew

Comments

    1. Creator PakoPako on July 14, 2012

      Thanks kernowgirl. I thought I did. I guess I didn't? I'll have to hunt through my credit card history to figure out how much I actually put forth. (The drive ended in Feb... which meant payment might have been processed in April... gaaah.) I'll be asking for a patch at the end of this madness regardless.

    2. Creator Xtense on July 13, 2012

      Aaand I got the package from my post office - everything is fine, no dents or scratches, everything was packaged safely and securely. For some reason I didn't have to pay any taxes or duty, which I'm pretty sure I was supposed to do since books incoming from the USA are supposed to be dutiable where I live, but hey, I won't complain (though if I knew that while the kickstarter campaign was still going, i'd probably shell out for the whole story. Ah well.). Had a quick look through the coloring book and it's amazing and incredibly sweet - a shame I have no one to give it to to color it in. You outdid yourself many times over Rich - thank you for your hard work!

    3. Creator Xtense on July 12, 2012

      Just received my $67 package. Well, "received" may be an overstatement - the package waits for me at my post office because the mailman was too lazy to bring it to my apartment and just decided to leave a note in my mail slot, so I'll physically get it into my hands tomorrow, but at least I have confirmation that the package was received on my end. Hooray!

    4. Creator kernowgirl on July 11, 2012

      Michael, my confirmation also promised the sixth, while the tracking number has told a different story. Most frustratingly, it appears to have just sat for a day in Houston being processed, but finally 'departed' today. I'm hoping it'll arrive tomorrow, or at least by the end of the week! ($68 package)

    5. Creator Stephen on July 11, 2012

      I got my $68-level package today. I've already read "Snips, Snails and Dragon Tales", I stuck the magnet on the fridge, and I'll give the colouring book to my niece. Thank you!

      When will the other reprinted books be available from Ookoodook? I went there this afternoon, but most of them are still marked as "out of print".

    6. Creator Marc A. Pelletier on July 11, 2012

      Yeays! I have gotten my bundle of love in the post!

      The production values are... well, I wish everything I bought was of this high quality! The magnet feels massive and study, the colouring book is immensely amusing (and on ridiculously high grade paper), and the Origin of PCs is as wonderful as I expected.

      I felt like a little kid on Christmas morn. I had barely opened the package that I sat down to read it through. No hot cocoa, though. Way too hot. :-)

    7. Creator Chris Johnstone on July 11, 2012

      @Michael, I am in the exact same boat. Mine is only traveling 3 states so maybe the 11th, definitly by Monday.

    8. Creator Michael on July 11, 2012

      I got my shipping confirmation on my $79 pledge last week. It said it would ship on the 6th, but the tracking number has it going out on the 10th. Either way, it's time to camp out by the front door.

    9. Creator Talden on July 11, 2012

      I finally got my stuff, too!
      I had some problems with the Belgian customs, which asked for papers I didn't have. But it all sorted out, and after paying import taxes (I wasn't even aware those still existed! I live in Europe, for Pete's sake!), I finally got my books. And oooh boy, does this looks like hours upon hours of reading to come!
      My coloring book isn't misprinted in the slightest, and was frankly hilarious. And the magnet was much bigger than I expected!

      Thank you so much for this, and keep strength for the rest of the orders, you're going to need it! :)

    10. Creator David Ortery on July 11, 2012

      Oh. My. God. And anybody else's who will be offended by exclusion. I just got my package. USPS roughed it up a bit, but they contents are mostly okay! The corner of the coloring book got a bit dented, but that's it!

      ANd spoiler warning? The dent doesn't make it any less the most awesome and hilarious coloring book ever.

    11. Creator Sean Hannon on July 10, 2012

      My $67 pledge arrived yesterday with everything well enough in order, save for that, yes, the coloring book seemed to have been misprinted. A few pages repeat, others are left out, etc etc. I'm not upset over it or anything, of course, I'll just think of it as a rare collectible! ;) But might wanna get that fixed for any future runs.

    12. Creator Jay Crockett on July 10, 2012

      Got my stuff! Coloring book is a hit with the kids!

    13. Creator goljerp on July 10, 2012

      I, too, got my Print Only Special($67) stuff yesterday (in NY). I got two coloring books; I know one is fine, but I didn't check the second one for duplicate pages.

    14. Creator Heisjustauser on July 10, 2012

      @Max Horn From who did you receive the customs notice? Deutsche Post/DHL oder some other shipping company?

      Reason is I am getting seriously worried that I will be on vacation when the ship my pledge level (5 books) and I will be away for about three weeks. DHL however return shipment after 14 days without clearing customs.

    15. Creator Tracy Harkins on July 9, 2012

      @Matt: I got that too with my $67 pledge: 1-8 twice and 25-32 twice. I messaged Rich about it.

    16. Creator kernowgirl on July 9, 2012

      PakoPako, did you specify that you wanted the patch? It's an add-on, not a bonus, so you'd have to make a note in your survey that you wanted it and add $4 to your pledge. (Update #22 on page 5 of updates as they currently stand.)

      If you forgot to do that, there are extra patches that will be available to backers only on request after the shipping madness has calmed down.

    17. Creator Chris Johnstone on July 9, 2012

      Nerts, got my shipping Email last week, hoped to receive the package today, and USPS shows they still don't have the package itself. Ah well, it will still beat Sedition Wars by 6 Monthes..

    18. Creator PakoPako on July 9, 2012

      Woo-woo! Got my Print Only ($67) special today, albeit a little crushed. I'll email Kevin to notify that I've received it. I am a little sad I did not see an "I PARTICIPATED!" patch -- did supplies run out?

    19. Creator Matt on July 9, 2012

      Got my stuff today, huzzah!

      But....I think I got an error printing of the coloring book. It's got pages 1-8, then 1-8 again, before skipping to pages 25-32 twice. Anyone else have that?

    20. Creator Vovix on July 9, 2012

      Got all of my Print Only Special($67) stuff today. Never got an email though.

    21. Creator Brahamut on July 9, 2012

      When posting about receiving notifications or packages, please let us know which level package you ordered.

    22. Creator Kyle on July 9, 2012

      Just wanted you let you know that I got my stuff last week, with more stuff than I was expecting!
      I guess that I had forgotten that the coloring book, stickers, and point pad were free. :-D

    23. Creator Agnes Nutley-Govaerts on July 8, 2012

      Got my shipment sent email from oodookoo last friday - just got the notification from UPS that it has gone through the texas sorting centre... now I wonder how long until it gets to Brisbane, Australia :)

    24. Creator Eli Black on July 6, 2012

      If it help at all... The delay was perfect for me. I got my package on Monday, the day before my birthday! It felt like an extra present :)

    25. Creator Ignatius D'Anna on July 6, 2012

      The stuff arrived at my home Tue! All in perfect condition. Already getting a kick out of the coloring book.

    26. Creator James McKendrew on July 6, 2012

      WAY more excited by the first yellow segment on Dim Sun.

    27. Creator Savil on July 6, 2012

      Did anyone notice that the red circle for Sir Francois PDF is now highlighted? :)

    28. Creator theangelJean on July 6, 2012

      Also, don't forget that if you added Sticky Schticks to any package it won't have shipped yet even if they have been working on packages at the same price level or above, as they haven't received the game expansion yet. Personally, I'm not going to start worrying unless Rich posts saying 'ALL the packages have been sent!' and I haven't got an email.

    29. Creator kernowgirl on July 6, 2012

      $68 package: I got my shipping email on 4th July, and was told it would ship today. Much respect/sympathy for Ookoodook's shipping manager for working on Independence Day, even if it was only emailing. I assumed she was using the extra time to catch up on her emails, but it's certainly possible that some emails have fallen through the cracks--as has been repeatedly said, this is one insane burst of business for a company which isn't set up for so many sales at once. If you are worried about your package, my only suggestion is to double-check your survey including any extra fees you were supposed to pay for your loot selection.

    30. Creator Vovix on July 6, 2012

      Now people at the $68 level are getting their emails and Print Only Special people are getting their stuff. I haven't even gotten my email yet for POS. Should I start worrying now?

    31. Creator Joseph Janssens (deleted) on July 5, 2012

      i got my stuff tuesday. was so excited i forgot to show up to work......
      but i got my stuff!

    32. Creator Chris Johnstone on July 5, 2012

      Got my Shipping Confirmation Email Also. $68 pledge levels are starting to ship on the 7th.

    33. Creator Bill Bicknell on July 5, 2012

      Good news, everyone! I'm at the $68 level and just got my shipping notification. Over the hump!

    34. Creator Tracy Harkins on July 5, 2012

      I got the shipping info for my print only special. I'm happy, anyway, because it'll arrive in time for my birthday. :)

    35. Creator Lain Luigi on July 5, 2012

      i have to say, it's a bit strange they are still stuck at level 67. with 1222 pledges, they should go over than in one working week, but as far as we know they've been stuck with it for 3 weeks now. So I suppose things at ook are moving slower than they should.
      anyway I don't want to cast blame here, it is the result of one-men enterprises getting much more success - and work - than they can handle, so a big delay is understandable. I am satisfied as long as I know they keep working on it.

    36. Creator Max Horn on July 5, 2012

      My package ($67 tier) arrived yesterday over here in German. Nice! Unfortunately, I could not yet enjoy it yet, as it got stopped by customs :-(. Apparently they need an invoice on the outside... And what was on the outside (an US customs declaration?) did not satisfy them. When I went there and opened the package, there was no invoice on the inside either, so I had to go back home to print the emails etc. I got to prove the value of the contained good. Have not yet tried if they'll accept it; it might be a bit problematic to convince them what of it is the shipping fee, though... Is there any way to get a proper invoice, separately listing the $67 "value" and the $10 shipping?

    37. Creator Beau Lepper on July 5, 2012

      Yet, at the supposed 300-400 packages a day they should be well past that tier by now. Seems fairly obvious that number is not all, or even mostly, related to this kickstarter (or at least not related to the actual books) or they'd be almost done.

    38. Creator Megan Lewis on July 5, 2012

      @vovix- They're not doing it by where you are located, only (loosely) by pledge tier. Don't get worried yet, $67 is a HUGE tier, lots of people to get through!

    39. Creator Vovix on July 4, 2012

      @Xtennse I have a $67 pledge and I still haven't recieved an email. I'm in the US.

    40. Creator Alan Schwartz on July 4, 2012

      Those of us with digital portraits as part of our packages would probably be very pleased to receive all the physical stuff when it's ready, and the digital stuff thereafter. You know, in case you want to get more boxes out of your house. :)

    41. Creator Xtense on July 4, 2012

      Just received an e-mail confirming my 67$ pledge was just sent (overseas) - I'm giddy with excitement! Wonder how long it'll take to reach Poland :) . If there are any other Polish backers, I'll send a comment to this update as soon as I receive my package.

      I'm participating!

    42. Creator James McKendrew on July 3, 2012

      Oh, and for those who haven't looked, check Becky's backing history. If she says Rich is Uber Meister of KickStarter, she's got the backer history to give such a proclamation some serious oomph.

    43. Creator KevinR on July 3, 2012

      To get to the older comments, click on the title of the update to go to it's dedicated page, and then add "?page=1" to the end of the URL. That will let you page through the comments 10 at a time.
      .
      For this update: http://www.kickstarter.com/projects/599092525/the-order-of-the-stick-reprint-drive/posts/257710…

    44. Creator James McKendrew on July 3, 2012

      Freakish. Well, nobody comment here anymore. The one at the top is mine now!
      Oops.

    45. Creator Martin Doyle on July 3, 2012

      @Da Mayor: Comments on updates appear to be capped at 53 (odd number I know...), so new ones bump off the old ones

    46. Creator James McKendrew on July 3, 2012

      Jennifer: think that's what Rich was referring to in his message to Stephen (which is, oddly, gone)... That's his #1 digital priority just now.

    47. Creator Stephan on July 3, 2012

      @Rich: thanks for the notice. Please take your time - again no presure here :-)

    48. Creator Jennifer Pinyan on July 3, 2012

      I'm very pleased with the package I received, and the coloring books are very popular with my friends and siblings, but I'm wondering about the Monster for All Seasons... wasn't there going to be a line art version? Have a missed its announced readiness? The completion bar for that task is all filled in.

    49. Creator Martin Doyle on July 2, 2012

      @Ilias: Rich mentioned he'd be sending domestic packages that had Shticky Sticks in them with I.O.U.'s for Shticky Sticks and just send them in First Class envelopes when they arrived to get stuff to people/clear out his house of the massive pile of books.

    50. Creator Erica Hesselbach on July 2, 2012

      My stuff arrived today! Woo! :-D I can't wait to start reading On The Origin Of PCs!