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TRAVEL JACKET with built-in Neck Pillow, Eye Mask, Gloves, Earphone Holders, Drink Pocket, Tech Pockets of all sizes! Comes in 4 Styles
TRAVEL JACKET with built-in Neck Pillow, Eye Mask, Gloves, Earphone Holders, Drink Pocket, Tech Pockets of all sizes! Comes in 4 Styles
TRAVEL JACKET with built-in Neck Pillow, Eye Mask, Gloves, Earphone Holders, Drink Pocket, Tech Pockets of all sizes! Comes in 4 Styles
44,949 backers pledged $9,192,055 to help bring this project to life.

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    1. Suzanne Collaborator on July 11

      @Aaron - Our customer support team have reached out to you on your registered email id. Thanks.

    2. Aaron Naone
      Superbacker
      on July 10

      Here I thought I was a bit SOL but if you haven't worn the blazer/jacket due to the size being too small it's still possible to exchange it?

    3. Suzanne Collaborator on July 3

      @Steven - Our customer support team have reached out to you om your registered email id. Thanks.

    4. Missing avatar

      Steven on June 29

      I had backed this campaign for a Bomber jacket. I followed the sizing chart but the XS that was sent to me was way too small.

    5. Suzanne Collaborator on June 7

      @Kiang - Our customer support team have reached out to you on your registered email id. Thanks.

    6. Kiang Sheryl on June 6

      Hi, I've never thought of reaching out but because I see of many comments requesting the same. If my jacket​ doesn't fit (have not worn it before), what is my recommended action

    7. Suzanne Collaborator on May 29

      @Carl: Our customer support team have reached out to you on your registered email id. Have a Happy and Safe Memorial day

    8. Carl Primus on May 29

      I bought the Blazer in XL and followed the size instructions, but it is way to small.

    9. Suzanne Collaborator on May 26

      @Joesph: Enjoy your fight :) Thanks for supporting us.

    10. A. Joseph
      Superbacker
      on May 22

      Got my blazer after a long while. Customer service was top notch! Love it. Can't wait to use it on my flight this week.

    11. Suzanne Collaborator on May 19

      @Daniel Renz : We appreciate your feedback. The eye mask flap is one feature we are definitely improvising in our next generation jackets. We will be sure to convey your feedback to our leadership team. Thanks for writing in.
      Best, Baubax

    12. Missing avatar

      Daniel Renz on May 17

      I have had a jacket (windbreaker) for over a year now and agree with many other comments posted. I personally love the jacket but have to add that I have a decently slender build so a bit of tightness on certain spots (as many others have mentioned in regards to it being small on the sizing scale) doesn't bother me much.

      It seems to keep the heat in, for better or worse, after being worn for an extended period. I also agree that the design was a bit odd and the eye mask flap seems to get in the way more than anything else, though I can see it's usefulness on longer flights. As for the design, I've noticed that I need to unzip it and shift the front of the jacket upwards (toward my chin) if I want to zip it up all the way and protect myself from rain/precip. The good news is it does a great job of keeping me protected from the elements once I adjust and zip it all the way off. The design is kind of odd but I like it; I have never had a jacket with a zipper that comes up that high. A welcomed change.

    13. Suzanne Collaborator on May 15

      @Alexander: Our support has reached out to you via email. The ticket number for the same is 43171. If you could please respond to the same, they will be able to resolve your problem. Thanks

    14. Alexander on May 15

      Hi, could you tell me status of my order. My email shvili@mail.ru. thks

    15. Suzanne Collaborator on May 12

      @Yan Ling: Hi Yan, We acknowledge your feedback. All these valuable suggestions would help us improve our coming versions.

      Thank you for backing us!

    16. Missing avatar

      yan ling on May 12

      I also have the same issue with the sleeves being too tight and it gets real uncomfortable for long wear. The gloves make it even tighter. The gloves are good for warmth, but it adds to the tension in the sleeves and wrist area, so some improvements need to be made there.

    17. Suzanne Collaborator on April 17

      @Bruce Gilliland: Hi Bruce! Thank you for your feedback. The sizing is small and this came to light after the jackets were manufactured. The comments came flooding in once they were in the hands of our backers. The jackets were then sent off to a third party to be remeasured and we understand that the fit is not standard. We updated our sizing charts when we received the new measurements for all of our styles: https://www.baubax.com/pages/sizing-charts.

      I see that your exchange was done over a year ago. That was the time when our sizing dilemma was coming to light. I can facilitate another exchange for you if you wish. I will reach out to you. If you don't receive my e-mail, contact me at support@baubax.com.

      Thank you for your activity here on our page. As our project moved forward, we modified our communication style with our backers. We have quite a few Kickstarter aficionados who backed our campaign. You guys rock! It's been awesome to have knowledgeable and active backers here. I had the pleasure of meeting one recently. They opened my eyes to the backer experience.

      Be on the lookout for my e-mail. Thank you for posting!

    18. Missing avatar

      Bruce Gilliland on April 17

      I have not been here in several months, as I got my jackets about a year ago (only 5 months "late"). I see that Baubax is still in business and responding to customers.

      But I am here to express my dismay with the product. One of the jackets I bought was a bomber for daughter, who normally wears size 4-6 garments. I ordered a medium, but it was too small. I was able to ultimately get it exchanged for a large bomber. However, it arrived too late last spring to be useful until this past winter.

      Now, a year later, she has returned it to me. She says it is too small. Specifically, the sleeves are too tight. She is 5'8" and weighs about 135 lbs. But she exercises regularly, so her arms are not skinny.

      This arm problem is actually quite common. My windbreaker's sleeves are tight even though I went up a size larger. For some reason, Baubax and their manufacturers did not understand that many people in the world, at least in the western hemisphere, do not have skinny arms. I have never bought a shirt or jacket that had sleeves as tight as the Baubax jackets. And my windbreaker's sleeves are tight even though I do have skinny arms.

      Basically, only skinny millennials are the only ones who can wear these jackets. They are not designed for normal sized people.

      And I say this having been a strong proponent for Baubax during the campaign.

    19. Missing avatar

      Audsanee Prawang on April 6

      Thank you so much for your operate.

    20. Missing avatar

      Audsanee Prawang on April 5

      Sorry! I should not reply an email. I'm going to message at baubax.supportsync.com
      Thanks.

    21. Missing avatar

      Audsanee Prawang on April 5

      Thank you so much. I just reply you an email.

    22. Suzanne Collaborator on April 5

      @Audsanee Prawang: I have been assigned to your case. Look for my e-mail. Thanks! Suzanne

    23. Suzanne Collaborator on April 5

      @Mohit2890: Go to https://baubax.supportsync.com/ and click on "Submit a Request". Fill out the online form and we will respond back to you with a order number. Our replacement pens are $13 USD shipped within the US and $15 USD for international shipping. We accept payments through PayPal and the confirmation e-mail you will receive will provide details on how to pay. Thanks! Suzanne

    24. Missing avatar

      Audsanee Prawang on April 5

      I didn't get my jackets yet. Please give me an information what's my status now. My id is Audsanee Prawang. My email is cim24@yahoo.com

      I already send the message to https://baubax.supportsync.com/ Please check and get back to me. Thank you.

    25. Mohit2890
      Superbacker
      on April 2

      The Bomber jacket is great. The finish is really good.Fits perfectly.Love the pen and stylus combo which is very helpful during travelling.Would definitely recommend it.

      Baubax Is there a way I could get/order an extra pen as mine was unfortunately stolen from my jacket at one of the restaurants?

    26. Suzanne Collaborator on March 16

      @Kelly Tsang: That was definitely a mistake that was made on a batch of shipments and we can get rectified for you. I have sent you an email to the address we have on file. If you have not received it, please email me at support@baubax.com or go to our exchange site: https://baubax.supportsync.com/. I monitor both and will get your correspondence. Thank you - Suzanne

    27. Missing avatar

      Kelly Tsang on March 16

      @David Leeming
      Experienced the same shit from Baubax, Needed to pay half the price of Baubax at customs because the idiots there priced my one (ONE!!!) sweatshirt at $600!!!

      Never got any feedback back from them anymore, tried to reach they're shipping point in HK and never got anything. So disappointed I supported this piece of shit.

    28. Suzanne Collaborator on March 10

      @Alexander: Please send us an email at support@baubax.com with your backer ID and email used to make your pledge. We can take a look into what happened as you should have received your reward by now. Thank you! Suzanne

    29. Alexander on March 10

      Hi, I didn't get my bomber(

    30. Suzanne Collaborator on March 3

      @Debra Lynn Gibson Cole: We can definitely assist with an exchange if the jackets still are in new condition and have the tags still on. Go to https://baubax.supportsync.com/ and click on "Submit a Request". Fill out the online form. Please include your backer ID. Thanks! Suzanne

    31. Debra Lynn Gibson Cole on March 3

      Our 2 bombers didn't fit and are still in the original packaging. I got busy and messed up and didn't follow through on the return process and the ticket was closed. Any chance I can resubmit an exchange?

    32. Suzanne Collaborator on March 2

      @sceiler - I can definitely see what we can do on our end. Can you send me an email at support@baubax.com? I will look into this for you. - Suzanne

    33. Missing avatar

      sceiler on March 2

      My jacket was held back at German customs because of missing information on the form and then sent back to you. Is there anything you guys could do for me?

    34. Suzanne Collaborator on February 28

      @Kim Lim - I sent you an e-mail from support@baubax.com. Please check your e-mail and reply back when you can. Thanks - Suzanne

    35. Missing avatar

      Kim Lim
      Superbacker
      on February 28

      I have issue with my bomber jacket st well. I receive mine in April 2016 but did not try it on until recently. Travel with it on a plane ride. At first I tough the fitting was okay but a bit uncomfortable at the wrist.. a bit tight. However I fell asleep on the plane but woke up coz I was feeling numb on my hands just to realise that my hands starting to turn blue due to the bad fitting on my wrist .. can you developer please advise on this? Also got issue with the neck pillow that it gets deflated after 30 min.. it was a 12 hours plane ride.

    36. Missing avatar

      David on February 15, 2017

      Great company and great product. Used mine while traveling Italy for 3 weeks. Worked out great and always get compliments.

    37. Missing avatar

      Jessica on February 3, 2017

      @ David Elvis Leeming - thank you for your kind words. We appreciate them. I am glad that we were able to find an amicable solution! Hope you have a great weekend!

    38. David Elvis Leeming on February 3, 2017

      I have to say when I posted my frustration I would never have believed that BauBax would actually genuinely reach out. They have communicated with me over the last few days in an exceptionally professional yet extremely personal way. I am genuinely touched by their approach and gesture they have given me. It really goes along way to repairing the previous damage. This company has really and truly made a fresh start. A sincere thank you to you. Good luck with your future ventures!

    39. David Elvis Leeming on January 29, 2017

      Sorry spotted typos...here we go again...
      I have avoided making any comments till now as I wanted to reflect on my experience of this particular Kickstarter campaign without focusing too much on the vast expense this journey proved to be.

      I have backed around twenty Kickstarter campaigns with varying degrees of success and with a variety of experiences. I have always been aware of the difference between buying a product/service as a pose to backing a Kickstarter campaign. However, this did not prepare me for the exceptionally expensive and patronising experience. Expensive, about a £500 pledge, and then I was landed with an incredible customs bill of around £130 even though now this company has circumvented this by shipping from Europe: nice to be punished for being a backer rather than rewarded. It was also expensive as I had to pay out a further £80 to send back the clothes (all 4 offers) as the sizes, as many have commented on, did not match the original descriptions (way too small).

      I was patronised as I have had replies to my queries and issues from this ‘company’ that made me feel like they were communicating with a small child attending nursery. They went on the lines of ‘thanks for making us a multi-million dollar company and believing in us but we really don’t give a monkeys about your issues now we have your cash …..little boy….’ OK I added the little boy bit but you get the picture or my money in this case.

      That aside I think it is more important to focus on the clothes rather than the poor service and cost. Simply put, in my view, they are conceptually a great idea hence my investment. However, the execution is less than adequate. The quality of the materials is exceptionally poor given the high cost. My North Face branded clothes cost less as an example of possible equivalence.

      The Windbreaker in particular is useless especially as it is not even shower proof: what’s the point?

      The Bomber is so poorly made and the neckline so uncomfortable I no longer wear it (worn three times). I freeze to death in the average day here in the UK.

      I do have to say I like the blazer but the material is poor.

      The Sweatshirt is adequate but for the price I could have found a better-quality product.

      All the products struggle with the eye mask as this is simply annoying and flops down every time you put the hoods up. I know I can use ‘sticky’ dots to stop this but surely before releasing the clothes this could have been easily solved.

      The pillow is next to useless and I never received my paid for blankets.

      So around £700 for four pieces (£175 each) of cheaply made, poor quality, inadequate articles plus the pleasure of my own personal patronising customer service advisor equal a rather interesting and eventful experience. Not one I would choose to do again and something I am reminded of every time I open up my wardrobe where the four offensive poor investment pieces live. They will certainly be the most expensive jumble sale items I have ever donated…not that anyone would know….

    40. David Elvis Leeming on January 29, 2017

      I have avoided making any comments till now as I wanted to reflect on my experience of this particular Kickstarter campaign without focusing too much on the vast expense this journey proved to be.

      I have backed around twenty Kickstarter campaigns with varying degrees of success and with a variety of experiences. I have always been aware of the difference between buying a product/service as a pose to backing a Kickstarter campaign. However, this did not prepare me for the exceptionally expensive and patronising experience. Expensive, about a £500 pledge, and then I was landed with an incredible customs bill of around £130 even though now this company has circumvented this by shipping form Europe: nice to be punished for being a backer rather than rewarded. It was also expensive as I had to pay out a further £80 to send back the clothes (all 4 offers) as the sizes, as many have commented on, did not match the original descriptions (way too small).

      I was patronised as I have had replies to my queries and issues from this ‘company’ that treated made me feel like they were communicating with a small child attending nursery. They went on the lines of ‘thanks for making us a multi-million dollar company and believing in us but we really don’t give a monkeys about your issues now we have your cash …..little boy….’ OK I added the little boy bit but you get the picture or my money in this case.

      That aside I think it is more important to focus on the clothes rather than the poor service and cost. Simply put, in my view, they are conceptually a great idea hence my investment. However, the execution is less than adequate. The quality of the materials is exceptionally poor given the high cost. My North Face branded clothes cost less as an example of possible equivalence.

      The Windbreaker in particular is useless especially as it is not even shower proof: what’s the point?

      The Bomber is so poorly made and the neckline so uncomfortable I no longer wear it (worn three times). I freeze to death in the average day here in the UK.

      I do have to say I like the blazer but the material is poor.

      The Sweatshirt is adequate but for the price I could have found a better-quality product.

      All the products struggle with the eye mask as this is simply annoying and flops down every time you put the hoods up. I know I can use ‘sticky’ dots to stop this but surely before releasing the clothes this could have been easily solved.

      The pillow is next to useless and I never received my paid for blankets.

      So around £600 for four pieces (£150 each) of cheaply made, poor quality, inadequate articles plus the pleasure of my own personal patronising customer service advisor equal a rather interesting and eventful experience. Not one I would choose to do again and something I am reminded of every time I open my wardrobe where the four offensive poor investment pieces live. They will certainly be the most expensive jumble sale items I have ever donated…not that anyone would know….

    41. Missing avatar

      Jessica on January 23, 2017

      @Mercedes (Mandy) - Thanks for the love!! Happy to hear it was so useful on your trip and at work. Anytime you are ready to order another Jacket go to our website BauBax.com.

    42. Mercedes (Mandy)
      Superbacker
      on January 22, 2017

      Hi :) Great news. I finally took my suit jacket up in the skies, and it worked a treat! The extra pockets were awesome, especially for keeping the passport, and my ipad mini. That way I didn't have to store it in the cabin bins. Plus the inflatable pillow worked a treat. Loved it!!!! (That is one of the best customizable features.) Now I want to get another suit, because I'm using it for work nearly everyday, I think I might need a backup. Love it! My blue sweater, is a little bulky, maybe I should have sized down for the sweater. The L size suit fits, the L sized sweater is way too big, but I still wear it out and about in autumn. If I can save up enough, I'd want to buy another suit. Thank you!

    43. Missing avatar

      Russell Loud on January 20, 2017

      I haven't bothered to even wear my sweatshirt because I cannot stand the zipper being on the wrong side. Was it assumed I would want it on the left side or did they just figure my girlfriend would end up with it?

    44. Missing avatar

      Jessica on January 20, 2017

      @Ronald Holcomb Thank you for the kind words. Lucky you that you are hot blooded which keeps you warmer, but glad that our jacket keeps you warm when its needed!!

    45. Ronald Holcomb on January 20, 2017

      Love my red bomber jacket! I find I do get too hot wearing it, unless it is pretty cold out. But, I am pretty hot blooded, so I almost always wear light jackets.

      I do wish it didn't have the hand thingys in the sleeves, I don't like them and fight to keep them inside the sleeve. May have to remove them. No other issues to date, thanks

    46. Missing avatar

      Jessica on January 18, 2017

      @Oh Zhi Wei - Thank you for the love!! Always room for improvement, we would love to hear your ideas. If you want to share your ideas with us send us your feedback at Support@baubax.com

    47. Oh Zhi Wei
      Superbacker
      on January 18, 2017

      Loved my windbreaker and all the functions built it! There's still room for improvement and perfection though

    48. BAUBAX LLC 2-time creator on January 16, 2017

      @Rosa Velazquez - Thanks for reaching out to us. Please be on the look out for our email to you!

    49. Rosa Velazquez on January 15, 2017

      Is there a discount code or something similar for backers only? I am planning to buy another since I was satisfied with my first order :)

    50. Suzanne Collaborator on January 9, 2017

      @Michael Bermel: Please visit our exchange site: https://baubax.supportsync.com/ and click on "Submit a Request". Please be sure to include your backer ID so we can assist you properly. Also, the zipper is on the same side of the jacket for both women and men. The jackets were designed that way. If you have any further questions, you can e-mail us at support@baubax.com.

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