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TRAVEL JACKET with built-in Neck Pillow, Eye Mask, Gloves, Earphone Holders, Drink Pocket, Tech Pockets of all sizes! Comes in 4 Styles
TRAVEL JACKET with built-in Neck Pillow, Eye Mask, Gloves, Earphone Holders, Drink Pocket, Tech Pockets of all sizes! Comes in 4 Styles
TRAVEL JACKET with built-in Neck Pillow, Eye Mask, Gloves, Earphone Holders, Drink Pocket, Tech Pockets of all sizes! Comes in 4 Styles
44,949 backers pledged $9,192,055 to help bring this project to life.

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    1. Suzanne Collaborator on March 16

      @Kelly Tsang: That was definitely a mistake that was made on a batch of shipments and we can get rectified for you. I have sent you an email to the address we have on file. If you have not received it, please email me at support@baubax.com or go to our exchange site: https://baubax.supportsync.com/. I monitor both and will get your correspondence. Thank you - Suzanne

    2. Missing avatar

      Kelly Tsang on March 16

      @David Leeming
      Experienced the same shit from Baubax, Needed to pay half the price of Baubax at customs because the idiots there priced my one (ONE!!!) sweatshirt at $600!!!

      Never got any feedback back from them anymore, tried to reach they're shipping point in HK and never got anything. So disappointed I supported this piece of shit.

    3. Suzanne Collaborator on March 10

      @Alexander: Please send us an email at support@baubax.com with your backer ID and email used to make your pledge. We can take a look into what happened as you should have received your reward by now. Thank you! Suzanne

    4. Alexander on March 10

      Hi, I didn't get my bomber(

    5. Suzanne Collaborator on March 3

      @Debra Lynn Gibson Cole: We can definitely assist with an exchange if the jackets still are in new condition and have the tags still on. Go to https://baubax.supportsync.com/ and click on "Submit a Request". Fill out the online form. Please include your backer ID. Thanks! Suzanne

    6. Debra Lynn Gibson Cole on March 3

      Our 2 bombers didn't fit and are still in the original packaging. I got busy and messed up and didn't follow through on the return process and the ticket was closed. Any chance I can resubmit an exchange?

    7. Suzanne Collaborator on March 2

      @sceiler - I can definitely see what we can do on our end. Can you send me an email at support@baubax.com? I will look into this for you. - Suzanne

    8. Missing avatar

      sceiler on March 2

      My jacket was held back at German customs because of missing information on the form and then sent back to you. Is there anything you guys could do for me?

    9. Suzanne Collaborator on February 28

      @Kim Lim - I sent you an e-mail from support@baubax.com. Please check your e-mail and reply back when you can. Thanks - Suzanne

    10. Missing avatar

      Kim Lim
      Superbacker
      on February 28

      I have issue with my bomber jacket st well. I receive mine in April 2016 but did not try it on until recently. Travel with it on a plane ride. At first I tough the fitting was okay but a bit uncomfortable at the wrist.. a bit tight. However I fell asleep on the plane but woke up coz I was feeling numb on my hands just to realise that my hands starting to turn blue due to the bad fitting on my wrist .. can you developer please advise on this? Also got issue with the neck pillow that it gets deflated after 30 min.. it was a 12 hours plane ride.

    11. Missing avatar

      David on February 15

      Great company and great product. Used mine while traveling Italy for 3 weeks. Worked out great and always get compliments.

    12. Missing avatar

      Jessica Collaborator on February 3

      @ David Elvis Leeming - thank you for your kind words. We appreciate them. I am glad that we were able to find an amicable solution! Hope you have a great weekend!

    13. David Elvis Leeming on February 3

      I have to say when I posted my frustration I would never have believed that BauBax would actually genuinely reach out. They have communicated with me over the last few days in an exceptionally professional yet extremely personal way. I am genuinely touched by their approach and gesture they have given me. It really goes along way to repairing the previous damage. This company has really and truly made a fresh start. A sincere thank you to you. Good luck with your future ventures!

    14. David Elvis Leeming on January 29

      Sorry spotted typos...here we go again...
      I have avoided making any comments till now as I wanted to reflect on my experience of this particular Kickstarter campaign without focusing too much on the vast expense this journey proved to be.

      I have backed around twenty Kickstarter campaigns with varying degrees of success and with a variety of experiences. I have always been aware of the difference between buying a product/service as a pose to backing a Kickstarter campaign. However, this did not prepare me for the exceptionally expensive and patronising experience. Expensive, about a £500 pledge, and then I was landed with an incredible customs bill of around £130 even though now this company has circumvented this by shipping from Europe: nice to be punished for being a backer rather than rewarded. It was also expensive as I had to pay out a further £80 to send back the clothes (all 4 offers) as the sizes, as many have commented on, did not match the original descriptions (way too small).

      I was patronised as I have had replies to my queries and issues from this ‘company’ that made me feel like they were communicating with a small child attending nursery. They went on the lines of ‘thanks for making us a multi-million dollar company and believing in us but we really don’t give a monkeys about your issues now we have your cash …..little boy….’ OK I added the little boy bit but you get the picture or my money in this case.

      That aside I think it is more important to focus on the clothes rather than the poor service and cost. Simply put, in my view, they are conceptually a great idea hence my investment. However, the execution is less than adequate. The quality of the materials is exceptionally poor given the high cost. My North Face branded clothes cost less as an example of possible equivalence.

      The Windbreaker in particular is useless especially as it is not even shower proof: what’s the point?

      The Bomber is so poorly made and the neckline so uncomfortable I no longer wear it (worn three times). I freeze to death in the average day here in the UK.

      I do have to say I like the blazer but the material is poor.

      The Sweatshirt is adequate but for the price I could have found a better-quality product.

      All the products struggle with the eye mask as this is simply annoying and flops down every time you put the hoods up. I know I can use ‘sticky’ dots to stop this but surely before releasing the clothes this could have been easily solved.

      The pillow is next to useless and I never received my paid for blankets.

      So around £700 for four pieces (£175 each) of cheaply made, poor quality, inadequate articles plus the pleasure of my own personal patronising customer service advisor equal a rather interesting and eventful experience. Not one I would choose to do again and something I am reminded of every time I open up my wardrobe where the four offensive poor investment pieces live. They will certainly be the most expensive jumble sale items I have ever donated…not that anyone would know….

    15. David Elvis Leeming on January 29

      I have avoided making any comments till now as I wanted to reflect on my experience of this particular Kickstarter campaign without focusing too much on the vast expense this journey proved to be.

      I have backed around twenty Kickstarter campaigns with varying degrees of success and with a variety of experiences. I have always been aware of the difference between buying a product/service as a pose to backing a Kickstarter campaign. However, this did not prepare me for the exceptionally expensive and patronising experience. Expensive, about a £500 pledge, and then I was landed with an incredible customs bill of around £130 even though now this company has circumvented this by shipping form Europe: nice to be punished for being a backer rather than rewarded. It was also expensive as I had to pay out a further £80 to send back the clothes (all 4 offers) as the sizes, as many have commented on, did not match the original descriptions (way too small).

      I was patronised as I have had replies to my queries and issues from this ‘company’ that treated made me feel like they were communicating with a small child attending nursery. They went on the lines of ‘thanks for making us a multi-million dollar company and believing in us but we really don’t give a monkeys about your issues now we have your cash …..little boy….’ OK I added the little boy bit but you get the picture or my money in this case.

      That aside I think it is more important to focus on the clothes rather than the poor service and cost. Simply put, in my view, they are conceptually a great idea hence my investment. However, the execution is less than adequate. The quality of the materials is exceptionally poor given the high cost. My North Face branded clothes cost less as an example of possible equivalence.

      The Windbreaker in particular is useless especially as it is not even shower proof: what’s the point?

      The Bomber is so poorly made and the neckline so uncomfortable I no longer wear it (worn three times). I freeze to death in the average day here in the UK.

      I do have to say I like the blazer but the material is poor.

      The Sweatshirt is adequate but for the price I could have found a better-quality product.

      All the products struggle with the eye mask as this is simply annoying and flops down every time you put the hoods up. I know I can use ‘sticky’ dots to stop this but surely before releasing the clothes this could have been easily solved.

      The pillow is next to useless and I never received my paid for blankets.

      So around £600 for four pieces (£150 each) of cheaply made, poor quality, inadequate articles plus the pleasure of my own personal patronising customer service advisor equal a rather interesting and eventful experience. Not one I would choose to do again and something I am reminded of every time I open my wardrobe where the four offensive poor investment pieces live. They will certainly be the most expensive jumble sale items I have ever donated…not that anyone would know….

    16. Missing avatar

      Jessica Collaborator on January 23

      @Mercedes (Mandy) - Thanks for the love!! Happy to hear it was so useful on your trip and at work. Anytime you are ready to order another Jacket go to our website BauBax.com.

    17. Mercedes (Mandy)
      Superbacker
      on January 22

      Hi :) Great news. I finally took my suit jacket up in the skies, and it worked a treat! The extra pockets were awesome, especially for keeping the passport, and my ipad mini. That way I didn't have to store it in the cabin bins. Plus the inflatable pillow worked a treat. Loved it!!!! (That is one of the best customizable features.) Now I want to get another suit, because I'm using it for work nearly everyday, I think I might need a backup. Love it! My blue sweater, is a little bulky, maybe I should have sized down for the sweater. The L size suit fits, the L sized sweater is way too big, but I still wear it out and about in autumn. If I can save up enough, I'd want to buy another suit. Thank you!

    18. Missing avatar

      Russell Loud on January 20

      I haven't bothered to even wear my sweatshirt because I cannot stand the zipper being on the wrong side. Was it assumed I would want it on the left side or did they just figure my girlfriend would end up with it?

    19. Missing avatar

      Jessica Collaborator on January 20

      @Ronald Holcomb Thank you for the kind words. Lucky you that you are hot blooded which keeps you warmer, but glad that our jacket keeps you warm when its needed!!

    20. Ronald Holcomb on January 20

      Love my red bomber jacket! I find I do get too hot wearing it, unless it is pretty cold out. But, I am pretty hot blooded, so I almost always wear light jackets.

      I do wish it didn't have the hand thingys in the sleeves, I don't like them and fight to keep them inside the sleeve. May have to remove them. No other issues to date, thanks

    21. Missing avatar

      Jessica Collaborator on January 18

      @Oh Zhi Wei - Thank you for the love!! Always room for improvement, we would love to hear your ideas. If you want to share your ideas with us send us your feedback at Support@baubax.com

    22. Oh Zhi Wei
      Superbacker
      on January 18

      Loved my windbreaker and all the functions built it! There's still room for improvement and perfection though

    23. BAUBAX LLC 2-time creator on January 16

      @Rosa Velazquez - Thanks for reaching out to us. Please be on the look out for our email to you!

    24. Rosa Velazquez on January 15

      Is there a discount code or something similar for backers only? I am planning to buy another since I was satisfied with my first order :)

    25. Suzanne Collaborator on January 9

      @Michael Bermel: Please visit our exchange site: https://baubax.supportsync.com/ and click on "Submit a Request". Please be sure to include your backer ID so we can assist you properly. Also, the zipper is on the same side of the jacket for both women and men. The jackets were designed that way. If you have any further questions, you can e-mail us at support@baubax.com.

    26. Michael Bermel on January 8

      Is there any difference between the men and women's bomber jackets? My zipper is on the left side, as it would be on a woman's jacket. The picture shows the zipper on the right for the men's jacket.

    27. Michael Bermel on January 8

      How do I go about exchanging s blazer for another size?

    28. BAUBAX LLC 2-time creator on January 5

      @Andrzej Kubera - I am sorry you feel that way. Please reach out to us at support@baubax.com and please provide us your feedback as this will allow us to improve the customer experience.

    29. Andrzej Kubera on January 4

      Worst Kickstarter Ever

    30. Missing avatar

      Jessica Collaborator on January 3

      @Nick - Sorry to hear that you are not happy with our product. Please reach out to us at support@baubax.com

    31. Missing avatar

      Jessica Collaborator on January 3

      @Jing Yi Chua - Sorry that you are having the same issue as Megan. If you can please follow the same process that I gave below we can assist further.

    32. Missing avatar

      Nick on January 1

      Very poor quality garment, particularly fit and finish.

    33. Jing Yi Chua on January 1

      Hi, I'm facing the same problem too.. the pillow deflates on its own when in use..

    34. Missing avatar

      Jessica Collaborator on December 30

      @Megan M - Oh No!! we are sorry that the pillows are defective. Please go to our Online Exchange Centre (https://baubax.supportsync.com/) and register to create your account.

      2. Please provide your complete shipping address, email address, and contact phone number when creating your account.

    35. Megan M on December 29

      Hello, I have begun using my two jackets for travel and not just the day to day. I have found that my neck pillows are defective. They will not hold the air in for more than a few seconds. Can this be resolved?

    36. Missing avatar

      Jessica Collaborator on December 28

      @Florian Stumpf - Thank you for reaching out to us. Please be on the lookout for an email for my support team to assist you further.

    37. Missing avatar

      Jessica Collaborator on December 28

      @Yukari Nakahara Thank you for the compliments!! We love hearing about the functionalities and how well our Jacket served you. Thank you for the suggestions as well. We are looking to move into the next phase... stay tuned

    38. Florian Stumpf on December 28

      did i miss to fill out the survey? I can't recall.
      cause I don't have my jacket yet

    39. Yukari Nakahara
      Superbacker
      on December 28

      Went to a 3 week trip to Asia incl Japan and South Korea, when temp can be down to -10C earlier this month. The jacket is actually quite warm and I only worn min inside - a heattech uniqlo undershirt, and a cotton or thin wool top inside, not even needing scarf or beanie or gloves. Love multiple pockets. Maybe next time can plan a designated charger pocket for phone? Used the neck pillow briefly on the plane I felt a bit too warm , so maybe can get some cooling material involved? And the iPad pocket is big enough to carry my kindle or ipad mini which is handy when I am on the go on and off transportations, not needing to dig into my luggage. Overall, quite happy I got this jacket and luckily before my trip =) Hopefully will come up with improvements such as the eye mask issue... and maybe more smartphone integration functions!

    40. Suzanne Collaborator on December 21

      @Derek Simpson - I have sent you a separate e-mail to the e-mail we have on file. Please be on the look-out for it and respond back when you can. Thank you!

    41. Missing avatar

      Derek Simpson on December 21

      I'm a Canadian Backer and my Jacket arrived a few months ago with a customs and brokerage fee of over $130 in addition to the original Jacket cost. Reading the comments, My sizing was going to be off anyways and the Jacket useless. I refused the shipment and saved myself the fees. Still out my original pledge. If the creators figure out how to ship to Canada without ridiculous fees let me know and I can change my size as well.

    42. Missing avatar

      Jessica Collaborator on December 19

      @Michelle C - Thank you for the review we really appreciate it!

    43. Missing avatar

      Jessica Collaborator on December 19

      @Heidi Soults - In the previous emails, we did speak about the 2 return shipping labels we sent to you and with each return we only send out one return label at a time. The 1st label was sent to you on 6/22 for the Lg size Bomber and the 2nd label was sent to you on 8/1 for the XL size Bomber. We never sent you a label for you to return the XXL Bomber and this is the one you said you sent back to us. I wish that we had sent out the return label for the 3rd Jacket so that we could have taken care of this for you.

    44. Missing avatar

      Michelle C on December 17

      Review of the jacket:

      - Size: I'm a petite 5'1 and ordered my usual size of XS for the red bomber. The XS that came would have been better suited for a child. All good, because I was able to exchange it for a Medium after paying for return shipping (frustrating yes, but oh well.. I sucked it up)
      - Size: now with a M, it fit perfectly! Enough room for additional layers underneath
      - Construction: Sturdy material. The "koozie" pocket doesn't fit a mini-can so I just use it as a regular pocket. The eye mask, as everyone agrees, is a nuisance because it doesn't stay up. But tons of pockets!

      Overall, it serves its purpose. I am a frequent traveler who does not check luggage and with the limitations of 1 carry on and 1 personal- this jacket is the loophole to carry extra items without being charged! It's my personal travel hack :)

      Satisfied with the product overall and it was over-delivered on value. The return on investment is great.. I've saved more on luggage fees than what the jacket (and the unquantifiable sense of frustration with the sizing and return process) cost.

    45. Heidi Soults on December 13

      @Jessica, you have the tracking number because you (or whoever it was) sent it to me. I was sent 2. What is unfortunate is that I deleted the email and you conveniently can't seem to find the one ya'll sent me or the jacket.

      But understand this: I do not have any Baubax product. YOU HAVE MY SECOND JACKET.

    46. Missing avatar

      Jessica Collaborator on December 7

      @Heidi Soults - It is unfortunate that we were not able to come to an amicable resolution . I completely understand your frustration. We never received the 2nd Jacket, if you do find that tracking number for the last return, please let us know so we can take further action on our end.

    47. Missing avatar

      Jessica Collaborator on December 7

      @Colene Teoh- Thank you for sharing your idea it is always helpful to our other customers to hear what others have done.

    48. Heidi Soults on December 6

      Be happy all of you got your jacket(s). After I returned mine for a different size, twice, they kept my last one and never shipped me another - all because they didn't keep track of their "paperwork" on my jacket.

      $120 for NOTHING.

    49. Missing avatar

      colene teoh on December 6

      when mine first tried after received my bomber jacket, i found out the hood problem and immediately sew a set of button on the hood and matching button inside the hood to pin it. It works well.

    50. Suzanne Collaborator on December 4

      @Bruce Backus: Please submit a request here - https://baubax.supportsync.com/ and include your backer ID. Our customer service team will follow up with you in an e-mail with additional information.

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