Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
Hello! For Eva and Sophie...We definitely appreciate all of our backers who helped fund our campaign. These jackets are from our crowdfunding campaigns that need to be moved so we can make room for new styles. Just like apparel elsewhere, old styles are discounted as new styles are added. Our original styles were created back in 2015, and 2018 is just around the corner. It's time for new colors, new features, and an overall fresh new look!
I received my jacket as part of the original kickstarter project and am upset that I can buy it cheaper online right now. I would like a refund as well. Please contact me.
Can I have a partial refund, as the windbreaker I bought here on Kickstarter is more expensive than it is on our website
Our customer support team will reach out to you on your registered email id. Thanks!
I didn’t receive anything for my pledge. Can you please look into this?
We are glad that you like your BauBax sweatshirt. Thanks for feedback on the hood, I will pass it to our design team. Thanks!
Just a quick message to say that I really love my sweatshirt since I got it.
Just a bit sad the hood is way too big when not used with the pillow.
Thanks for reaching out to us here. We have tried contacting you several times as we are missing your postal address. Please be on the look out for an email from our agent. Thanks!
I have still yet to ever receive any product from BAUBAX.
I demand a full refund for my pledge amount.
Backer number 1,572
@Ina - Our customer support team have reached out to you on your registered email id. Thanks.
Hey Heidi Montalvo, I had the same problem with Baubax company. First exchange was quick and smooth. Next I returned blazer for exchange for bigger size and they claim never received it. I am in Canada and did not have the capacity to verify it. I suspect they do not encourage repeat exchanges and it is very easy for them to deny repeat exchange to international
customers and safe for them money too :). I lost $150 US with "missing" returned blazer including customs and shipping. Ina
@Michael - Our customer support team have reached out to you on your registered email id. Thanks.
I havent worn mine either after trying it on. It is very tight for a "Large"
@Aaron - Our customer support team have reached out to you on your registered email id. Thanks.
Here I thought I was a bit SOL but if you haven't worn the blazer/jacket due to the size being too small it's still possible to exchange it?
@Steven - Our customer support team have reached out to you om your registered email id. Thanks.
I had backed this campaign for a Bomber jacket. I followed the sizing chart but the XS that was sent to me was way too small.
@Kiang - Our customer support team have reached out to you on your registered email id. Thanks.
Hi, I've never thought of reaching out but because I see of many comments requesting the same. If my jacket doesn't fit (have not worn it before), what is my recommended action
@Carl: Our customer support team have reached out to you on your registered email id. Have a Happy and Safe Memorial day
I bought the Blazer in XL and followed the size instructions, but it is way to small.
@Joesph: Enjoy your fight :) Thanks for supporting us.
Got my blazer after a long while. Customer service was top notch! Love it. Can't wait to use it on my flight this week.
@Daniel Renz : We appreciate your feedback. The eye mask flap is one feature we are definitely improvising in our next generation jackets. We will be sure to convey your feedback to our leadership team. Thanks for writing in.
I have had a jacket (windbreaker) for over a year now and agree with many other comments posted. I personally love the jacket but have to add that I have a decently slender build so a bit of tightness on certain spots (as many others have mentioned in regards to it being small on the sizing scale) doesn't bother me much.
It seems to keep the heat in, for better or worse, after being worn for an extended period. I also agree that the design was a bit odd and the eye mask flap seems to get in the way more than anything else, though I can see it's usefulness on longer flights. As for the design, I've noticed that I need to unzip it and shift the front of the jacket upwards (toward my chin) if I want to zip it up all the way and protect myself from rain/precip. The good news is it does a great job of keeping me protected from the elements once I adjust and zip it all the way off. The design is kind of odd but I like it; I have never had a jacket with a zipper that comes up that high. A welcomed change.
@Alexander: Our support has reached out to you via email. The ticket number for the same is 43171. If you could please respond to the same, they will be able to resolve your problem. Thanks
Hi, could you tell me status of my order. My email email@example.com. thks
@Yan Ling: Hi Yan, We acknowledge your feedback. All these valuable suggestions would help us improve our coming versions.
Thank you for backing us!
I also have the same issue with the sleeves being too tight and it gets real uncomfortable for long wear. The gloves make it even tighter. The gloves are good for warmth, but it adds to the tension in the sleeves and wrist area, so some improvements need to be made there.
@Bruce Gilliland: Hi Bruce! Thank you for your feedback. The sizing is small and this came to light after the jackets were manufactured. The comments came flooding in once they were in the hands of our backers. The jackets were then sent off to a third party to be remeasured and we understand that the fit is not standard. We updated our sizing charts when we received the new measurements for all of our styles: https://www.baubax.com/pages/sizing-charts.
I see that your exchange was done over a year ago. That was the time when our sizing dilemma was coming to light. I can facilitate another exchange for you if you wish. I will reach out to you. If you don't receive my e-mail, contact me at firstname.lastname@example.org.
Thank you for your activity here on our page. As our project moved forward, we modified our communication style with our backers. We have quite a few Kickstarter aficionados who backed our campaign. You guys rock! It's been awesome to have knowledgeable and active backers here. I had the pleasure of meeting one recently. They opened my eyes to the backer experience.
Be on the lookout for my e-mail. Thank you for posting!
I have not been here in several months, as I got my jackets about a year ago (only 5 months "late"). I see that Baubax is still in business and responding to customers.
But I am here to express my dismay with the product. One of the jackets I bought was a bomber for daughter, who normally wears size 4-6 garments. I ordered a medium, but it was too small. I was able to ultimately get it exchanged for a large bomber. However, it arrived too late last spring to be useful until this past winter.
Now, a year later, she has returned it to me. She says it is too small. Specifically, the sleeves are too tight. She is 5'8" and weighs about 135 lbs. But she exercises regularly, so her arms are not skinny.
This arm problem is actually quite common. My windbreaker's sleeves are tight even though I went up a size larger. For some reason, Baubax and their manufacturers did not understand that many people in the world, at least in the western hemisphere, do not have skinny arms. I have never bought a shirt or jacket that had sleeves as tight as the Baubax jackets. And my windbreaker's sleeves are tight even though I do have skinny arms.
Basically, only skinny millennials are the only ones who can wear these jackets. They are not designed for normal sized people.
And I say this having been a strong proponent for Baubax during the campaign.
Thank you so much for your operate.
Sorry! I should not reply an email. I'm going to message at baubax.supportsync.com
Thank you so much. I just reply you an email.
@Audsanee Prawang: I have been assigned to your case. Look for my e-mail. Thanks! Suzanne
@Mohit2890: Go to https://baubax.supportsync.com/ and click on "Submit a Request". Fill out the online form and we will respond back to you with a order number. Our replacement pens are $13 USD shipped within the US and $15 USD for international shipping. We accept payments through PayPal and the confirmation e-mail you will receive will provide details on how to pay. Thanks! Suzanne
I didn't get my jackets yet. Please give me an information what's my status now. My id is Audsanee Prawang. My email is email@example.com
I already send the message to https://baubax.supportsync.com/ Please check and get back to me. Thank you.
The Bomber jacket is great. The finish is really good.Fits perfectly.Love the pen and stylus combo which is very helpful during travelling.Would definitely recommend it.
Baubax Is there a way I could get/order an extra pen as mine was unfortunately stolen from my jacket at one of the restaurants?
@Kelly Tsang: That was definitely a mistake that was made on a batch of shipments and we can get rectified for you. I have sent you an email to the address we have on file. If you have not received it, please email me at firstname.lastname@example.org or go to our exchange site: https://baubax.supportsync.com/. I monitor both and will get your correspondence. Thank you - Suzanne
Experienced the same shit from Baubax, Needed to pay half the price of Baubax at customs because the idiots there priced my one (ONE!!!) sweatshirt at $600!!!
Never got any feedback back from them anymore, tried to reach they're shipping point in HK and never got anything. So disappointed I supported this piece of shit.
@Alexander: Please send us an email at email@example.com with your backer ID and email used to make your pledge. We can take a look into what happened as you should have received your reward by now. Thank you! Suzanne
Hi, I didn't get my bomber(
@Debra Lynn Gibson Cole: We can definitely assist with an exchange if the jackets still are in new condition and have the tags still on. Go to https://baubax.supportsync.com/ and click on "Submit a Request". Fill out the online form. Please include your backer ID. Thanks! Suzanne
Our 2 bombers didn't fit and are still in the original packaging. I got busy and messed up and didn't follow through on the return process and the ticket was closed. Any chance I can resubmit an exchange?
@sceiler - I can definitely see what we can do on our end. Can you send me an email at firstname.lastname@example.org? I will look into this for you. - Suzanne
My jacket was held back at German customs because of missing information on the form and then sent back to you. Is there anything you guys could do for me?
@Kim Lim - I sent you an e-mail from email@example.com. Please check your e-mail and reply back when you can. Thanks - Suzanne
I have issue with my bomber jacket st well. I receive mine in April 2016 but did not try it on until recently. Travel with it on a plane ride. At first I tough the fitting was okay but a bit uncomfortable at the wrist.. a bit tight. However I fell asleep on the plane but woke up coz I was feeling numb on my hands just to realise that my hands starting to turn blue due to the bad fitting on my wrist .. can you developer please advise on this? Also got issue with the neck pillow that it gets deflated after 30 min.. it was a 12 hours plane ride.
Great company and great product. Used mine while traveling Italy for 3 weeks. Worked out great and always get compliments.
@ David Elvis Leeming - thank you for your kind words. We appreciate them. I am glad that we were able to find an amicable solution! Hope you have a great weekend!