Funded! This project was successfully funded on May 18, 2012.

Update #42

What's Next for Pebble

Hi Pebblers,

It's been an incredible few months for Pebble. Since January, we've shipped over 93,000 Pebbles to backers and pre-order customers in over 150 countries around the world. Team Pebble now has over 29 employees and we’re still hiring. I’ll also be answering questions in an AMA on reddit.com/r/pebble at 12pm PDT (3pm EDT) today.

I want to start by saying that the Pebble community is consistently spectacular. You have dazzled us with your enthusiasm for Pebble. You’ve posted photo after photo showing us how you’re using Pebble in ways we've never dreamed. You've created thousands of watchapps for Pebble and customized your Pebbles with straps, skins, docks and watchfaces to no end.

Seriously, the coolest thing in the world for me is to walk down the street only to run into someone wearing a Bill Murray watchface.

I haven't posted anything recently about some of the details on this process, so I hope you can bear with me through this long-ish post.

Our mission is to create the world’s best smartwatch and ecosystem

To accomplish this, we have set forth the following goals for the next year:

1. Create a solid foundation for 3rd party app development on Pebble
2. Manufacture and ship with the goal of getting Pebble onto as many wrists as possible

At the moment, our software team is laser focused on improving the developer experience. To date, Pebblers have downloaded more than 1 million watchapps...so this is a major priority for us. We recognize that our beta SDK is incomplete, so we're working quickly to expose more features and APIs to 3rd party developers, making it easier for watch apps to communicate, and building better development tools. Enabling and incentivizing developers to share their watchapps with the entire Pebble community is also a priority. We won’t stop until we’ve created the best platform for you to write the wearable app you’ve been dreaming of. For the greater Pebble community, this means more apps that can provide greater functionality

On the manufacturing side, we’re continuing to ramp up our production capacity to meet the massive demand for Pebble. Here’s an interesting figure that we haven’t shared before: Since our Kickstarter campaign ended over 190,000 Pebbles have been pre-ordered (including Kickstarter, that’s over 275,000 Pebbles). This is great news for users and developers. More Pebbles = more of a market and demand for Pebble watchapps. With the goal of getting Pebble onto as many wrists as possible, our manufacturing team is constantly working to improve quality and increase capacity. Every day thousands of new Pebbles are rolling off the line.

Shipping to pre-order customers
Moving forward, we will be contacting people who have placed pre-orders at getpebble.com in batches. As soon as a new batch of Pebbles is ready at the factory, we will send an email from order@getpebble.com inviting you to enter your payment information. At this time, you’ll be able to change your shipping address and select the color of Pebble you prefer. We are shipping to pre-order customers in the US and around the world (except Germany - see below).

For those in the US, you may be able to buy a Pebble at your local Best Buy (subject to availability).

We know we've had some rough patches along the way from shipping starting later than we expected to color production issues, so I’d like to take a moment to address some important questions we are hearing in the community.

Kickstarter Pebble shipments
If you're a Kickstarter backer who hasn't received your Pebble yet, there are a few things that may have happened. (jump down to the bottom for a full guide)
1. If you haven’t entered shipping information, now is the time to do it! 1773 people have not entered full shipping information for us to proceed with shipping (remember to add your phone number!). To find out if this is you, please log onto account.getpebble.com using the email you used on Kickstarter, enter your shipping information and we'll ship out your Pebble(s).
2. Shipments to Germany are paused, but restarting soon. Out of 159 countries that we've shipped to, Germany has proven to be the most difficult. Half-way through shipping Black Pebbles to Germany, the customs and technology bureaus banned backers from picking up their Pebble from the post office. Unfortunately, the bureaus did not contact Pebble directly, which caused quite a bit of confusion on our side because we saw thousands of Pebbles successfully ship through to backers in Germany, even while some backers were running into issues. Eventually, we were able to work with German backers and lawyers to figure out what was going wrong. We paused all shipments to Germany, leaving roughly 2,700 Pebbles unshipped to German backers. At this time, we’re getting closer to a solution and have been in email contact with any German backers who reach out to us at kickstarter@getpebble.com
3. White Pebbles are now shipping! Good news: the first 4,000 started shipping last week (with tracking numbers going out today and tomorrow), with the remainder working their way from factory to distribution centres now.
4. Your Pebble may be in transit. Check the guide below to see if any action is necessary.

Why is Pebble now available at Best Buy?
We decided to begin selling Black Pebbles (only) at Best Buy in the US after we had shipped all Black Kickstarter and paid pre-order Pebbles for two reasons:
1. To reduce the stress on our shipping system,
2. To build interest and support for Pebble at a major retailer.
There has been concern that we diverted massive shipments of Pebbles away from our getpebble.com pre-order customers to fill Best Buy shelves. I want to assure you that Best Buy only received a fraction of our June manufacturing production volume.

We’ve also heard reports that many Best Buy stores are out of stock. Again, this is due to heavy demand.

What’s up with iPhone/iOS support?
A major new feature on iOS will be available within 2-3 weeks. The feature has been lacking since launch: support for email notifications. At first, our testing with iOS 6 indicated that the built-in Bluetooth notification system would be able to send notifications Pebble. Unfortunately, that system only could reliably send SMS and iMessage to Pebble (ironically something we did not promise to support). We’ve finally cracked the email puzzle and the next Pebble iOS app will have full support for Gmail and IMAP email notifications.

We’ve also solved a series of bugs that caused a pop-up asking you to “Ignore or Allow communication with Pebble”. This was due to several bugs that caused iOS to prematurely shut down the Pebble app; also caused phonebook lookup to fail. These bugs have been eliminated in the latest iOS app (version 1.1) and this pop-up should occur far less.

iOS 7 looks quite cool and useful but we can’t talk about it in detail until Apple releases it publicly. In the meantime, we’ll continue to work with it and test Pebble support under iOS 7..

My Pebble malfunctioned and I’m waiting for a replacement, what’s up?
So far we’ve received reports of 2046 Pebbles that have some sort of issue in the field. We’ve replaced ~1,800 of them but 300 were caught in RMA-purgatory for the past 4-6 weeks. This was a failure on our part, which we rectified this week. Those 300 pending replacements have now been released for shipping and we’ve nailed down the issue so it will not happen again.

Improvements to Pebble Support
We know this has been a pain point in the Pebble experience and we’ve been staffing up and working to improve response times. We’ve made a ton of progress over the past couple months, but we have not yet reached our goal of providing a response to every inquiry within 24 hours. Our support team, while extraordinarily energetic, has been overwhelmed fairly often causing 3-7 day delays in email communication. Generally these delays occur right after updates (like this one...) and mostly backed up due to massive numbers of questions related to shipping. We’re scaling our team up constantly and will continue to work toward a 24 hours turnaround time.

As a team, we read and listen to almost everything related to Pebble. If things are quiet on a certain front, it's not that we're ignoring it, but as a small team, it takes time to put processes and plans into place that will really satisfy the wants/needs our community has.

Where can I get a replacement charging cable?
Great news! You can now buy a replacement charge cable directly from Pebble for $10 USD including free worldwide shipping at http://getpebble.com/pages/replacement-cable

--------------------

Guide to getting your Pebble.
Haven’t received your Pebble? Here’s what you can do:

If you are…

  • Waiting for an Arctic White Pebble or,
  • Located in Germany or, 
  • You placed a preorder, but have not yet submitted payment (i.e. if you placed a pre-order on getpebble.com but never entered your credit card information).

Then….
Please wait just a little longer! White Pebbles are now shipping, we are close to resolving import conflicts in Germany and we are shipping pre-orders as fast as we can! We will be in contact with you shortly.

If you are…

  • Waiting for a Jet Black, Cherry Red, Orange or Grey Pebble and
  • You are a Kickstarter Backer or,
  • You placed a preorder and submitted payment via credit card

Then…
1. Log into your account at account.getpebble.com using the email you used on Kickstarter or to preorder.
2. If you have not previously entered your shipping information, you will be prompted to add it now. Please note that all required fields must be entered to complete this step, including phone number which we require for shipping documentation. This will allow us to initiate the shipping process for you.
3. If you did previously enter your shipping address, please check the order status in the right column.
4. If your order is in Stage 2 “Your Pebble is Ready”, please email us with the subject line ‘KS Still Waiting S2’ noting the email address from your Pebble account and your stage 2 order status.*
5. If your order is in Stage 3 “Processing Shipment” and has been at this stage for 3 weeks or more, please email us with the subject line ‘KS Still Waiting S3’ noting the email address from your Pebble account and your stage 3 order status.*
6. If your orders is in Stage 4 “Shipment Sent”, you should see shipment details, including tracking number, in the Shipments section just below Order Status. Please track your shipment with the carrier (USPS.com in the US or SingPost.com outside of the US) to find shipping status.

*If you have already emailed us with this subject line, no need to send again.

Kickstarter backers, pre-order customers and the general Pebble community at large: once again a massive thank-you for your support. Looking forward to lots more Pebblers joining our community in the near future.

Oh and I’ll be answering any further questions on reddit.com/r/pebble at 12pm PDT (3pm EDT) today.

Thanks,

Eric + Team Pebble


Update #41

White Pebbles Shipping + OS v1.12 + Watchapps + Best Buy

White Pebbles now shipping

At long last, white Pebbles are shipping! We have begun the process for the first batch, which will reach about half of the waiting Backers. More will follow soon as we complete production of white Pebbles. The last of the grey Pebbles are also shipping, bringing us very close to completing delivery of all Kickstarter backed Pebbles!

If you backed a black, red or orange Pebble on Kickstarter and your order status is not yet at Stage 3 "Processing Shipment", please email us with the subject of 'KS Still Waiting' so that we can look into it and make sure your Pebble gets to you. Any information you can provide regarding your order will help us investigate more quickly.

If you are in Germany and have not yet received your Pebble, we are getting close to resolution with the German Authorities. As soon as we have more information, we will email you directly with details about what to expect next. 

Pebble OS v1.12

Photo credit: https://twitter.com/SnCFinkle/status/351796648139173890

Updated firmware was released yesterday (Canada Day!) with a few new features and bugfixes:

What's new

  • The backlight now turns on momentarily when a charger is connected.
  • Goodies for watchapp developers that will be unlocked when the new version of PebbleKit is released.

What we fixed:

  • Subject/sender cutoff in notifications with long subjects/senders.
  • The motion backlight from sporadically not working.
  • Factory reset to disable the QC app and perform the reset.
  • Long click release after changing the action bar icon.
  • Presentation of some graphics.

New Watchapps

Pebble watchapp developers continue to deliver amazing creations to the Pebble community. You can always find the latest app buzz on our forums and on reddit.com/r/pebble, but here are a couple highlights.

The watchface generator keeps getting better and now offers the option to make analog watchfaces, too! http://www.watchface-generator.de/

httpebble (iOS) + Watchfaces lets Pebble communicate with the internet and bring back location specific data to your wrist. The 91 Weather app is a beautiful example. Note that iOS users may want to use the 'old' 91 Weather version. Created by rfrcarvalho.

Photo credit https://twitter.com/_neckbeard/status/350706377301323776

Best Buy

We announced today that Jet Black Pebbles will be available at Best Buy stores throughout the US later this week and can be ordered online now at bestbuy.com/pebble. Cherry Red Pebbles will follow in August. 

Distribution has been a large task for us and partnering with Best Buy provides an outlet to help us get Pebble onto wrists more quickly while allowing our small team to focus on software and feature improvements for current and future Pebblers. 

We will continue shipping pre-orders in the US and around the world in all Pebble colors. Additional details can be found on our forum post: http://forums.getpebble.com/discussion/6235/it-s-pebble-time-at-best-buy/p1

This marks a big step for Pebble and we're excited to see people connect with Pebbles more quickly. We couldn't have done it without your support. 

Thanks as always and Pebble-on!

Team Pebble


Update #40

Pebble OS 1.11 + Orange/Grey Shipping + 2-way Apps + Germany

Pebble OS 1.11

We've released an updated firmware with a few new features and bugfixes:

  • Multiple notifications can now be viewed if they arrive within a short timeframe.
  • Fix for vibration getting stuck ‘on’.
  • UI changes for Date & Time menu.
  • Option to show current speed (different than current pace) added in the Sports API.
  • Next and previous track buttons swapped in the music control application.
  • Power consumption fix for some Bluetooth connections. 
  • Improvements to presentation of clipped text and graphics.
  • Fuzzy Time watchface is no longer installed by default and now available in the Pebble watchface list via the Pebble phone app.
  • Fixed crash while changing windows, generally when setting alarm or setting time.

Need to install the update? On iPhone, try rebooting your phone and/or closing the Pebble app like this, then open the Pebble app again and tap the glowing red icon. On Android, use the menu button and click 'Check for FW Update'.

Orange and Grey Pebbles now shipping

Production of orange Pebbles is complete and we have begun the shipping process to Backers! Grey Pebbles are now in production and the first batch will be sent out next week, with the remaining grey Pebbles following soon after. White is the next and final colour. We expect to begin production next week.

That brings us to more than 78,000 Pebbles produced to date and much closer to delivering all Kickstarter backed Pebbles! Thanks once again for your patience while we worked to bring colour Pebbles up to high quality standards.

2-Way Apps

We launched PebbleKit with 2-way communication just two weeks ago and already Pebble watchapp developers have created some incredible apps. Our forums and reddit.com/r/pebble have daily updates from developers creating new ways to use Pebble on Android and many iOS apps for Pebble are in beta testing (awaiting approval by Pebble and Apple).

Pebble 7 Minute Workout

Straight from the NYTimes article to your Pebble is a watchapp that guides you through a super intense 7 minute workout. Good luck! Created by Alex Kennberg (coincidentally he's guy behind Shopstarter, the ridiculously easy-to-use webstore designed for post-Kickstarter projects).  

Profile Switcher for Android

Switch your ringer to vibrate from your wrist! Created by Faruq Rasid.

Glance (Android)

A very useful app that not only displays the current weather, but also integrates with Tasker, can send canned SMS replies, displays upcoming calendar appointments and more! Created by Finebyte.

Plus (Android)

Find my phone is here along with push SMS, third-party apps notification and battery and power status notifications. Plus it can convert Chinese characters to Latin alphabets (Pinyin)! Created by Lijy91.

Tasker for Pebble (Android)

Choose three tasks to activate at anytime without taking your phone out of your pocket! Requires Tasker to be installed and configured (go to the Preferences menu, and under the Misc tab, make sure "Allow External Access" is enabled). Created by @KodeKapps.

Just a quick note, if you're developing an app for Pebble, please try to use the nomenclature 'for Pebble' rather than including the word Pebble right in the middle of your app name. Unless it's for a hilarious pun.

Shipments to Germany

First, our apologies it has taken so long to get Pebbles to some of you. We are in touch with the German regulatory agencies and customs officials to confirm the steps required to ensure delivery of Pebbles in Germany.

Until we have final resolution with the authorities to clear all incoming shipments and release held shipments, we will hold off on sending more Pebbles to Germany, including any reshipments.

In the meantime, we did improve invoices and provided a German manual online (available for download on our help portal), which has enabled some backers to retrieve their Pebbles from customs.

We expect Pebbles will be flowing to Germany again soon and we will contact German backers with details as soon as we know more.

Thanks again, Pebblers! 

Team Pebble


Update #39

2-way Communication Added to SDK + Orange/Grey/White Update + We're Hiring!

Thanks to @brdrck for the Pebble render!

Today we're pleased to announce that 2-way communication is now enabled for 3rd party Pebble watchapps! You can download the updated SDK (now known as PebbleKit) at developer.getpebble.com. The major addition is the AppMessage subsystem which enables watchapps to send and receive data from a connected smartphone app. Be sure to install the latest Pebble firmware 1.10.2 as well.

We have also released new documentation including a full API reference

This update enables Pebble developers to create apps these sorts of apps:

  • Watchfaces augmented with data from the internet
  • Remote controls for internet connected devices
  • Multi-player Pebble games
  • 4sq/Facebook/Yelp Check-in Apps
  • Sports/Weather/News/Traffic tickers
  • Emergency beacon activator
  • Deeper sports integration (skiing, hiking, surfing, tennis, soccer score keeping)!
  • Bitcoin price trackers (most important watchapp?)

To get you started, we've published a few example apps on our github page including a demo weather app for iOS and Android, an app that let's you escape from a bad date by texting your current location to a friend (Android only) and a Pebble-to-Pebble app using Google Cloud Messaging for Android.  

Katharine (from her Stopwatch app fame) has tried out PebbleKit and released a helpful library called httpebble: 'a scheme for communicating with the internet from the Pebble, using a generic protocol and without any application-specific code running on the phone'. 

The iOS Issue...

In order for Pebble to work with iPhones, we joined the Made For iPhone program (a requirement for hardware accessories to interact with iOS apps). Unfortunately this also means that if you build an iOS app with Pebble 2-way communication, we (Pebble) will need to whitelist your iOS app before you can upload it to the App Store. If you have completed an iOS app with Pebble integration and would like to learn more about making it available on the App Store, please email bizdev@getpebble.com.

We understand that this is a major annoyance. We've got a solution in mind for this problem, and it's on our to-do list (along with exposing accelerometer/magnetometer sensor data and persistent storage). 

Sports API

Over 13,000 Pebblers have paired their Pebble with RunKeeper in the last 2 weeks. Are you a developer of a GPS tracker app? We're proud to open up this built-in Pebble functionality to all developers. Example code and documentation is available.

Orange Pebbles Shipping Soon

Good news on the color front! Orange Pebbles are in production this week and will begin shipping out to Backers next week.

In other color news, we've (finally) been able to successfully make Grey and White lenses in larger quantities! It's been an extremely painful process, but we're glad to be on the other side. Grey and White Pebbles have now passed full reliability and environmental testing (which could only be completed after the final tuning of the plastic chemical composition), allowing us to proceed into mass production with these colors! Finally. More news in the next update about the status of Grey and White.

Pebble Raises Series A Funding. We're Hiring :)

It's been 12 months now since our Kickstarter project closed. In the last year, we've learned how to take a product into mass production, built the core of Pebble OS and shipped nearly 70,000 Pebbles. What will we do in the next year? We'll ship hundreds of thousands of Pebbles but more importantly, we will focus our software efforts to support 3rd party developers creating apps for Pebble. 

To help with this plan, we've teamed up with George Zachary and Charles River Ventures. They understand our vision for intelligent, wearable computers and invested in Pebble to support our goals.

Our 18 person team (today...) is rapidly expanding. We're hiring for a number of positions at our downtown Palo Alto headquarters including embedded developers, designers, iOS, Android, test engineers, developer evangelists and interns/co-ops for this summer and fall. If you love Pebble and wearable computing as much as we do, you should come join us! Apply at http://getpebble.com/pages/jobs.

Thanks everyone!

Team Pebble


Update #38

RunKeeper now works with Pebble! (iOS and Android)

The moment that you've been waiting for has now arrived! RunKeeper has released an update for their iOS and Android apps with full Pebble support. 

To use RunKeeper with your Pebble, download the latest RunKeeper app (version 3.3).

Runkeeper for iPhone

Runkeeper for Android

Once you have the new RK app installed and your Pebble paired with your phone, you should see a Pebble icon inside RunKeeper. If you're having any issues, please check out the Troubleshooting guide. If you like this kind of integration, feel free to tweet @runkeeper and @pebble!

Enjoy your run, ride, hike or walk!

Team Pebble


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