We’re happy to report that all* black Pebbles for Kickstarter backers have left the factory and are making their way through the fulfillment process to their owners now. That is over 55,000 black pebbles shipped!
Color backers: we know you’ve been waiting patiently...and we’re extremely sorry about the color delay. If you would like to swap for a Black Pebble that will ship sooner, you can now do that at http://account.getpebble.com (see below).
*If you haven’t yet received your black pebble, log into your Pebble account to see the status. If your account status shows ‘processing shipment’, you should be receiving a tracking number from us within a week.
In the meantime we’ve been working on manufacturing color Pebbles, which have proven more difficult to produce in large quantities. We’ve been tuning and tweaking the plastic injection parameters for each color to achieve a close fit between the lens and bottom housing, and to eliminate flow marks. It took us awhile to perfect red and orange for mass production. We are working on the Grey and White now (which are more problematic at this time).
Unfortunately, just as we were starting final assembly of red Pebbles, a quality issue came up on the production line with the hard coating layer on the lens. We had to shut down the line for a few days as we figured out the problem (following the 8D resolution process to identify the root cause and fix the problem). The problem has been solved and production has now restarted, but sadly this has delayed our color Pebble shipments further.
We expect the first red Pebbles to be in our distribution centres and ready for shipping in 2-3 weeks, but do not yet have a projected date for the other color Pebbles. Orange will be next, with Grey/White following. We will provide updates as we have more specific information.
Switching from Color to Black
Since we haven't been able to manufacture color Pebbles as fast as we'd planned, we modified the Pebble Account system to let backers change their color selection back to black. We have a lot of Black Pebbles in stock now, so if you switch to black, your Pebble can ship within two weeks.
If you’re a color Pebble backer and would like to switch some or all of your color Pebbles to black, simply log into your account at account.getpebble.com. We will issue a small refund for fees you may have paid to opt for color in the first place. Details will be available to you when you log into your account.
(This is not clickable here...find it after logging in at account.getpebble.com)
You are welcome to keep your current color Pebble selection, we just can’t provide a firm shipping date yet. We expect the first red Pebbles to be available for shipping in 2-3 weeks, but do not yet have timeframes for the other color Pebbles. You can change to black at any time (up until your Pebble is ready to ship) if you change your mind.
Our FAQ has been updated on help.getpebble.com with more details: http://help.getpebble.com/customer/portal/articles/1085347-color-production-questions
12 Hour Versions of Watchfaces
We've heard your requests! A lot of people were keen to see 12 hour versions of the popular digital watchfaces. We've modified the watchapps and re-uploaded them to the watchapp library (you may want to delete the previous versions from your watch).
- Big Time
- Just A Bit (binary clock)
Make sure that your Pebble has been upgraded to Firmware 1.9.1 before installing these apps. The 12/24hr switch requires 1.9.1, but more importantly, we fixed a major bug in the firmware.
To enable 12 hour mode on these watchfaces, change the setting on your watch by going to 'Settings' -> 'Date & Time' then clicking the check mark until you see the option for 12H and 24H.
A few notes about the upcoming watchface SDK: you'll need a Pebble to test your apps (no simulator or emulator right now), and the SDK is designed to run on Mac OS 10.7, 10.8, and Ubuntu Linux. If you're on a PC, we recommend compiling inside an Ubuntu VM.
Busy week ahead, thanks for bearing with us.
Eric + Team Pebble