New Watchfaces, Colors and Help Portal
We posted a couple new watchfaces available to install on your Pebbles today. You can find them inside the Pebble App for Android and iOS (you may need to close the app and open it again to refresh). Let's just say we got quite a few requests for a digital watchface that actually told the time as well as date, so we're happy to get this one out :) These are early days in the Pebble watchface arena, and I'm pretty excited about where it's headed. Unfortunately I don't have anything new to announce about the Pebble Watchface SDK today, other than we're working on it and using it internally to write watchfaces.
Chinese New Year wrapped up at the beginning of the week, and our production line is back on-line. We're still not at full production speed yet as the various subvendors and factories that supply components to the Pebble assembly come back up after CNY. Also continuing to deal with delays (shenanigans?) as we ship plastic components from Taiwan to the factory in Dongguan, via Hong Kong.
As usual, you can track our production process at www.ispebbleshipping.com. We've manufactured over 25,000 Pebbles so far (30% there!), with 8,000 currently flying from Hong Kong to our distribution centres right now.
Speaking of plastics, the factory has shifted one of our two lens tools back to working with colors (one tool will always be making black lenses, almost 24-7). We're 'shooting' (injecting) each color one at a time because each color of plastic requires a slightly different temperature, pressure and cycle time. Each individual color also needs to be approved through a process called First Article Inspection (FAI) during which all dimensions are double checked. We've found that the fit between the bottom housing and the lens can vary quite a lot depending on the injection parameters, so we're being very careful before approving the mass production parameters for each color.
Help and Technical Support
I'd like to personally apologize for anyone who has emailed us over the last 2 weeks. We have been swamped with questions and we have not done a good job at managing the overload, leading to a a bunch of unanswered messages. To help fix this, we now have 5 people dedicated to working with our backers. We're also working hard to improve our Support Center (help.getpebble.com).
If you backed Pebble on Kickstarter, your questions (when is my Pebble shipping? Where are the longer straps? and more) may already be answered here: http://help.getpebble.com/customer/portal/articles/1008261-top-kickstarter-faq
If you missed the Kickstarter and pre-ordered through getpebble.com, check our our FAQ for preorders: http://help.getpebble.com/customer/portal/articles/1008241-top-pre-order-faq
If you have any questions about your Pebble, please consult the Tech Support FAQ: http://help.getpebble.com/customer/portal/articles/1008279-top-support-faq
We're tracking two major issues right now:
iOS Email - Email notifications are still not flowing correctly on iOS. With input from the survey in the last update, we've been able to target our efforts on a solution. We'll be testing it internally over the next few weeks.
Battery life - We're getting reports from some Pebblers seeing a 1-3 day battery life instead of 5-7. We're unable to replicate this issue on any of our Pebbles, but we're hoping to narrow down the problem with the help of our backers. We're working hard on this, and we're confident that we can get to the bottom of it
We're also tracking several other issues: Allow/Ignore prompt on iOS (working on it), Android music control (fixed in next release of Android app), Caller ID on iOS (thought we fixed it, but broke again, working on it).
On the Android side, we're pleased to see many developers begin using Pebble's Android Intent API (developer.getpebble.com)
Pebble Notifier brings dozens of new notifications and alerts to your Pebble, and integrates with Tasker.
Lightflow provides 'Total Notification Control' and integrates well with Pebble.
Great to see all those photos of Pebble in the wild, keep them coming! Thanks Pebblers,
Eric + Pebble Team