Funded! This project was successfully funded on May 18, 2012.

Update #33

New Watchfaces, Colors and Help Portal

We posted a couple new watchfaces available to install on your Pebbles today. You can find them inside the Pebble App for Android and iOS (you may need to close the app and open it again to refresh). Let's just say we got quite a few requests for a digital watchface that actually told the time as well as date, so we're happy to get this one out :) These are early days in the Pebble watchface arena, and I'm pretty excited about where it's headed. Unfortunately I don't have anything new to announce about the Pebble Watchface SDK today, other than we're working on it and using it internally to write watchfaces.

Manufacturing

Chinese New Year wrapped up at the beginning of the week, and our production line is back on-line. We're still not at full production speed yet as the various subvendors and factories that supply components to the Pebble assembly come back up after CNY. Also continuing to deal with delays (shenanigans?) as we ship plastic components from Taiwan to the factory in Dongguan, via Hong Kong.

As usual, you can track our production process at www.ispebbleshipping.com. We've manufactured over 25,000 Pebbles so far (30% there!), with 8,000 currently flying from Hong Kong to our distribution centres right now.

Speaking of plastics, the factory has shifted one of our two lens tools back to working with colors (one tool will always be making black lenses, almost 24-7). We're 'shooting' (injecting) each color one at a time because each color of plastic requires a slightly different temperature, pressure and cycle time. Each individual color also needs to be approved through a process called First Article Inspection (FAI) during which all dimensions are double checked. We've found that the fit between the bottom housing and the lens can vary quite a lot depending on the injection parameters, so we're being very careful before approving the mass production parameters for each color.

Help and Technical Support

I'd like to personally apologize for anyone who has emailed us over the last 2 weeks. We have been swamped with questions and we have not done a good job at managing the overload, leading to a a bunch of unanswered messages. To help fix this, we now have 5 people dedicated to working with our backers. We're also working hard to improve our Support Center (help.getpebble.com). 

If you backed Pebble on Kickstarter, your questions (when is my Pebble shipping? Where are the longer straps? and more) may already be answered here: http://help.getpebble.com/customer/portal/articles/1008261-top-kickstarter-faq

Shipping FAQ: http://help.getpebble.com/customer/portal/topics/453712-shipping/articles

If you missed the Kickstarter and pre-ordered through getpebble.com, check our our FAQ for preorders: http://help.getpebble.com/customer/portal/articles/1008241-top-pre-order-faq

Technical Support

If you have any questions about your Pebble, please consult the Tech Support FAQ: http://help.getpebble.com/customer/portal/articles/1008279-top-support-faq

We're tracking two major issues right now: 

iOS Email - Email notifications are still not flowing correctly on iOS. With input from the survey in the last update, we've been able to target our efforts on a solution. We'll be testing it internally over the next few weeks.

Battery life - We're getting reports from some Pebblers seeing a 1-3 day battery life instead of 5-7. We're unable to replicate this issue on any of our Pebbles, but we're hoping to narrow down the problem with the help of our backers. We're working hard on this, and we're confident that we can get to the bottom of it

We're also tracking several other issues: Allow/Ignore prompt on iOS (working on it), Android music control (fixed in next release of Android app), Caller ID on iOS (thought we fixed it, but broke again, working on it).

On the Android side, we're pleased to see many developers begin using Pebble's Android Intent API (developer.getpebble.com

Pebble Notifier brings dozens of new notifications and alerts to your Pebble, and integrates with Tasker.

Lightflow provides 'Total Notification Control' and integrates well with Pebble.

Great to see all those photos of Pebble in the wild, keep them coming! Thanks Pebblers,

Eric + Pebble Team 

Comments

    1. Missing_small

      Creator Conal on March 12, 2013

      I forgot to add I ordered a single black pebble.

    2. Missing_small

      Creator Stephen Nguyen on March 12, 2013

      FYI - I backed a white Pebble on April 12th. I'm patient, but at this rate, I'm thinking it'll be around the same date this year that I'll get my pebble. We conceived a baby and she was born within this delivery timeframe. :P

    3. Missing_small

      Creator Conal on March 12, 2013

      I'm in the UK for those that want to know

    4. Missing_small

      Creator Conal on March 12, 2013

      I've received my shipping address confirmation email today (Tuesday March 12th), I backed Pebble on Friday May 18. Hopefully shipping soon!! Woohoo!

    5. Fb_profile_picture.small

      Creator David Ruiz on March 12, 2013

      I'm not sure if this has been brought up yet but here it goes. I'm a KS backer who pledged on 4/14 for a white pebble. My concern is that since the white watch has additional white parts (wrist strap), we may not see white pebbles produced until the very end due to problems with molding. Anyone else agree? I guess we won't really know until Eric's next KS update, whenever that is.

    6. Missing_small

      Creator Sean Johnson on March 12, 2013

      Seriously, Eric and team. We need an update. We need to hear you are addressing issues. The ispebbleshipping web page hasn't been updated in 6+ days. Very little progress on fixes. No news on SDK. Etc. etc.

      Hello?

      Anything?

    7. Missing_small

      Creator Poserman on March 12, 2013

      International backer at the 3rd of may:

      Good news! Your Pebble will be ready soon. You will receive a shipping confirmation email within two weeks indicating that your Pebble is on its way to you.

    8. Missing_small

      Creator Jay buerck on March 12, 2013

      This - "I am currently wearing what amounts to an overpriced digital watch on my wrist!!!" Pretty sure I would rather have a calculator watch from the 80's at this point.

    9. Missing_small

      Creator alan rorrison on March 12, 2013

      I'm totally over this. I just want my money back

    10. Missing_small

      Creator q1nny on March 12, 2013

      Where is the SDK? I am currently wearing what amounts to an overpriced digital watch on my wrist!!!

    11. Fb_profile_picture.small

      Creator Thed Weller on March 12, 2013

      ...and with products like this coming out... I'm starting to have buyers remorse. It'd be nice to have my Pebble. http://youtu.be/Hirm_ie6IkI

    12. Missing_small

      Creator alan rorrison on March 12, 2013

      Well no deadlines met, no updates now, no production and from what I can see no shipping and false shipping references. Awesome!

    13. Missing_small

      Creator Liam Dilley on March 12, 2013

      Seems since last week everything has slowed right down and all but a halt.
      Either the graph on ispebbleshipping not working for over a week or there are serious shipping and manufacture issues.

    14. Fb_profile_picture.small

      Creator Luke Garratt on March 12, 2013

      @DK Surprised too. I don't comment much as I have had nothing to add and I when I backed I fully expected delays due to reading about other K projects. But really, what's with the lack of updates? Surely someone can afford 15 minutes of time to type up an update and brief everyone on the latest news.

      What I did want to know is have the distributor packs been fulfilled? I only bought one and am slightly annoyed. Could only imagine what the 31 folks who dropped 10 large are thinking.

    15. Missing_small

      Creator alan rorrison on March 11, 2013

      They promised alot that never transpired. Countless backers trust lost!

    16. Missing_small

      Creator Steven L on March 11, 2013

      The natives are getting restless, Eric.

    17. Fb_profile_picture.small

      Creator Vladimir Kotelnikov on March 11, 2013

      This Kickstarter project has become a joke. They promised to release SDK even before pebble get shipped. And where is it?
      Based on the recent interview, they will sometime in the future give the developers first to make a watchfaces with SDK and only than they will allow us to make something valueable, I think it will take about a year or year and half for them to release a normal SDK which we can use to make some apps for pebble but not a stupid watchfaces.

    18. Missing_small

      Creator alan rorrison on March 11, 2013

      Still nothing. Tracking has said delivered since day one. No reply from pebble

    19. Myfirstsolvderingiron.small

      Creator Stephen Holinaty on March 11, 2013

      so: how about that at-release software, and SDK we were promised?

    20. Missing_small

      Creator Rick Parris (deleted) on March 11, 2013

      Backed 04/26/12. Status changed to "Processing shipment" today 03/11/13. Requested a single black Pebble.

    21. 9fd7ec1b34d578a76d114ff4f500ab54.small

      Creator Joe Sergeant on March 11, 2013

      Got my shipping notification, tracking number shows it left Singapore on March 7th. However, cannot properly track it to the UK as they're using Royal Mail/Parcel Force which only give me tracking information once the item has been delivered. Helpful. I presume it could be any day now...

    22. Fb_profile_picture.small

      Creator DK on March 11, 2013

      The one thing they kept their promise on was biweekly updates. Now they can't even deliver them on time.
      16 days since last update.
      Excellent work

    23. Fb_profile_picture.small

      Creator Ryan Jean on March 11, 2013

      @Kiki,
      It appears we are largely in agreement. It definitely needs RunKeeper straightened out ASAP. I went running for the first time with it yesterday, and it was nice to have the watch for quickly flipping songs on Pandora if I didn't like one, but I would much rather put the RunKeeper functionality on the watch for both tracking and start/stop/pause functions and disable all audio clues from RunKeeper.

      I had a chance to play with email notifications, and I managed to get it to work, *IF* I reconnect the bluetooth (or reaffirm it in iOS settings), toggle all the notification switches for email accounts, and have no disconnects or even other notices (caller ID or SMS) in between doing the first two steps and the email arriving. That is a HELL of a lot of work to keep emails flowing, and needs to be fixed badly. You mentioned you're on Android, so perhaps you'll have better luck...

      I'm still having problems with it not auto-connecting after having a bluetooth interruption, although it may be specific to iOS. There's a part of my commute that regularly takes me past a section of the NSA's facilities on Fort Meade where all bluetooth dies for about 10-15 seconds. My headset reconnects, but Pebble won't. For that matter, if I leave my phone on the charger and wander to the other end of the house, the interference is enough to break bluetooth connections.

      There is one other notable problem, however, that if you get notices in a batch (SMS in close proximity, or new emails syncing at once) it will only display ONE of them, period, rather than letting me scroll through each. Once a notification is dismissed, no less, there is no way to get it back. We need something like a "last 5 minutes of messages" ability to scroll through. Also, I know it may sound odd, but I would actually like notifications to continue even if the phone screen is not locked, even if only to maintain continuity with the recent messages option I'm also requesting.

      The pebble team probably considers these trivial, or perhaps nuisance, requests, but they should ask themselves if major companies (excluding game developers and their DLC) would allow a product to launch with this many lapses in QC. If pebble is going to survive in the fast approaching competition of other smart watches, they need to close up these problems now instead of later, or a $250+ apple watch will be a better value and pebbles will become the scourge of eBay and remembered as fondly as AOL diskettes.

    24. Fb_profile_picture.small

      Creator Ryan Jean on March 11, 2013

      @Kiki, @Peter,
      I noticed the hand-scrawled number on the box, also matching a printed spot on the label. I backed early on the 19th, so I though similarly that my # of 19056 was a code in that fashion, but I'm thinking from Peter's post that it's either a batch indicator or, more likely, our elusive absolute backer number and in my and Kiki's cases it just happened to line up with the 19th.

    25. Bald_guy_2.small

      Creator Jorge Castro on March 10, 2013

      Backed 4/14/12
      Address confirmation 3/7/12
      today...
      Processing Shipment 3/10/12

    26. Fb_profile_picture.small

      Creator Peter Baylies on March 10, 2013

      @Kiki there is a low batttery indicator, just not a battery indicator that stays on all the time. I noticed the number on my shipping box too (10435), I was thinking that might correspond to when the pebble watch was produced in the production line, but a backer number would make sense too. I see it's also printed on the shipping label. I backed on 4/15 I believe.

    27. Missing_small

      Creator Ethan Zmoos on March 10, 2013

      Backed 4/19 got my pebble on Thursday. So far I love it. Some times it disconnects but i think it's due to using it with my jaw bone as well. I was surprised to see I can use Siri with my jawbone while my pebble is still connected.

      Overall I think it's a great product and love showing it off. The problem with showing it off is now everyone knows what I'm really doing when I look at my watch.

    28. Missing_small

      Creator Daniel Batchelor on March 10, 2013

      @Kiki - Those two posts were great, thanks for sharing :)

    29. 578ryfhn.small

      Creator Kiki on March 10, 2013

      Oh on a side note, I noticed a hand written number on my Pebble shipping box -- "19266" above the shipping label. It is also printed on the shipping label. Did anybody else get that on their box? Wonder if it could be the "backer number". I backed 4/19.

      Oh yeah love that it says "Kickstarter Edition" on the back of the watch. So far I'm happy with the product and slightly less disappointed in Pebble. But we need a lot more apps.. a lot more functionality!

    30. Fb_profile_picture.small

      Creator Kurt Peterson on March 10, 2013

      Anyone having issues with bottom right button being unresponsive, it is working but I need to press it pretty hard to get it to work. I've read the FAQ for buttons that don't work at all, but that's not my issue. I sent an email to support on Tuesday and haven't heard a thing yet.

    31. Missing_small

      Creator alan rorrison on March 10, 2013

      Kiki. Take a small amount of wax spar; used to water proof shoes) and spray the screen. Still clear and fingerprints no more!

    32. 578ryfhn.small

      Creator Kiki on March 10, 2013

      Alright. Played w Pebble a bit. Charged it overnight on Friday after initial set up and will not charge again until it dies to test battery life, hopefully it will come back to life as I think I read someone's Pebble couldnt be resurrected. (using iPad adapter with Pebble's magnetic USB cable)
      @Pebble we REALLY need a battery indicator.... And RunKeeper.. N-O-W!

      *It is now 1130am on Sunday, so far it looks like I didn't get a defective one that's DOA or has a very short shelf life as it seems a couple of fellow backers unfortunately received.

      *Loving the sliding time watchface. Need a multi-time watchface but I supposed we'll have to wait for the SDK for that... Pairing (android) and updating went smoothly. Vibrating text notification is awesome!

      *Phone battery died last night and after plugging the phone in, Pebble reconnected no problem.

      *Have not messed with email notifications yet. May try it later today with a strictly personal use account that doesn't get spam. Will also test IFTTT with it.

      *Just realized incoming phone call notification has not been tested. Nobody actually calls anymore haha.

      *Watch screen IS a fingerprint magnet but so is my iPad.. The problem is just more pronounced because of the size of the screen.

      *Somebody please tell me how to turn off flick to turn on backlight!

    33. Missing_small

      Creator alan rorrison on March 10, 2013

      Sure sure rick. Waste away

    34. Missing_small

      Creator Rick Parris (deleted) on March 10, 2013

      @alan
      The "mass of defenders" haven't "dissipated." There've just realized that there are folks on these comment threads who are irrationally angry at the Pebble team and there's no point wasting good keystrokes… and there're better things to do with life than feed the friggin' trolls.

      @Steven
      You'll get your Pebble soon enough but it depends on when you backed and what color you chose.

    35. R40hxsn.small

      Creator Graeme on March 10, 2013

      @ David, Thats not the case. Pebble have 50,000 KS watches still to build. Roughly 50% black and the remaining 25,000 colour. They have a Long way to go before getting to pre orders.

    36. Missing_small

      Creator David Hyde on March 10, 2013

      From the tweet below looks like most of the black pebbles being distributed and there gonna start on pre ordered black pebbles. so there gonna have a load of people who pre ordered colour pebbles kicking off soon.....

    37. Missing_small

      Creator alan rorrison on March 10, 2013

      Steven I suspect you are In for a long wait and that's if you receive one at all. Most of us here have all but given up. Even the mass of defenders that where here seem to have dissipated

    38. N1293570504_30341300_7926.small

      Creator Steven Kalz on March 9, 2013

      I still haven't gotten my pebble? When do you expect to have all orders fulfilled?

    39. Missing_small

      Creator David Hyde on March 9, 2013

      Why are we waiting whyyyy are we waiting why are we waiting for an update? ......... Anyone? No? Same answer from pebble team

    40. Missing_small

      Creator Robert Henson on March 9, 2013

      Hmmmmmm.........I'm starting to think the mention of colour production in the last update was a load of old guff !!!

    41. Missing_small

      Creator David Hyde on March 8, 2013

      I asked @peble a question on twitter on how long does it take to check a colour pebble to make sure the casing is ok no answer......... Ordered a red one still on stage 1

    42. 578ryfhn.small

      Creator Kiki on March 8, 2013

      Also received mine yesterday as expected.. Still sitting on the table... Gonna check it out this weekend. RunKeeper my main reason for backing too, so no rush opening it........ @Ryan Jean thanks for your observations! I guess I'm SOL. Glad I didn't get it for myself!

    43. Missing_small

      Creator Lynn M on March 8, 2013

      Backed on 4/12 - chose color option, then selected white Pebble. Still haven't even received notice for final address verification that is supposed to come 1-2 weeks prior to shipping.

      I have been patient, but now I am getting really discouraged. They shouldn't have said they would try to stay close to backer date for order fulfillment.

    44. Missing_small

      Creator Rick Parris (deleted) on March 8, 2013

      Backed 4/26 (1 black only) and received my address confirmation warning yesterday (3/7).

    45. Fb_profile_picture.small

      Creator Court on March 8, 2013

      Got my black pebble today; backed 4/18! Love it! BUT there were some screen defects like dust or an air bubble under the screen.

      Still waiting for more functionality, but I am satisfied with the watch and hoping the pebble team will be good to work with about my screen defects. Now that I have it, I'm not in a rush to send it back...

    46. Fb_profile_picture.small

      Creator john on March 8, 2013

      glad to see the few people that did get their pebble are doing fairly well because I haven't heard anything about mine...

    47. Missing_small

      Creator Robert Henson on March 8, 2013

      Has anyone at all with a colour order got off stage 1 yet ?

    48. Fb_profile_picture.small

      Creator Ryan Jean on March 8, 2013

      As expected, mine arrived yesterday in the post. Here are my initial observations [iPhone 4 on iOS 6 (latest updates installed)]:
      1. Pairing and updating went extremely smoothly, but later in the evening I got another request for the app (or watch - not sure which) to "phone home" and it locked up the app, crashed it, and it kept crashing on restart until I rebooted the phone. There was no indication what that "phone home" accomplished, or why it crashed so spectacularly.
      2. Hello? RunKeeper Support? Update #29 (09Jan) said: "Notably missing from our launch release is support for Runkeeper. We're working closely with RK and estimate that it should be enabled by the beginning of March. Sorry about that!" Yes, once again, a teaser turned out to be utterly false, and we haven't heard a peep from them about it since. The team should be sorry, because their communications and PR skills are still as bad as they were last summer. RunKeeper and music control were the two main reasons I wanted this watch, and RunKeeper was the bigger of the two, so this is a continuing letdown.
      3. SMS and iMessage integration has been smooth, and the only problem is if I get multiple messages in quick succession. Email notification, however, has been a complete non-starter and I haven't been able to get a single one. I've tried every setting change I can think of, to no luck.
      4. The pebble won't auto-reconnect after signal is reestablished. I have to go into my bluetooth settings and click on the pebble in the list to get it to reconnect.
      5. The flick to turn on backlight is nice, but I actually want to turn it off (only for the flick gesture, not entirely) and can't figure out how.
      6. Please add the ability to buzz when bluetooth disconnects.
      7. The watchface selections need to be organized into a subfolder on the watch menu. It makes it harder to get to the options I actually want if I have to scroll through every watchface every time.
      8. Aesthetically, the watch is nice (although the strap is a bit on the cheap side and will need replacing) but it has a really tall face and not much curvature, so it barely fits on my wrist and my wife is completely SOL. The screen gets smudged and dirty very easily; it's a fingerprint magnet.
      9. The USB power cable is nice, and the magnetic attachment is useful, but I had to use my iPhone's adapter to plug it in for charging. An adapter ought to be included in the purchase (with a selection for different countries).
      10. There needs to be some kind of easily-findable charge amount indicator, so that we can see how the battery life is doing.

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