Funded! This project was successfully funded on May 18, 2012.

Update #32

Manufacturing and Software Updates

Our production line is humming along, with the daily output creeping upwards to 1,500 Pebbles per day (PPD). Overall, it takes about 2 weeks for a single Pebble to be manufactured, assembled, boxed up and shipped to our distribution centers, so it took us a little while for the whole process to be ironed out.

There will be a one week interruption in output from the factory next week during Chinese New Year. We've taken steps to reduce the effect of CNY by stockpiling necessary components at our factory so that assembly can resume promptly after the holiday. In particular, to increase output before CNY, we've shifted some subassembly manufacturing to a facility in Taiwan for the most important assembly in the design, the optical adhesion of the LCD module to the lens. Building will be paused during CNY, but shipping will continue as we have a backlog of manufactured Pebbles to ship out.

Color Pebbles

As you can see in the graph above, we're on track to have manufactured 15,000 Black Pebbles before the beginning of Chinese New Year (Feb 8) (more data available on ispebbleshipping.com). After the holiday, production of other colours Pebbles will begin. In order to avoid delays, if you have a requested a Black Pebble as part of a multi-Pebble reward pack we will also be trying our best to fulfill that portion of the reward separately. We had to modify our shipping software to break down rewards into separate colors, so this hasn't started yet.

Software Updates

If you already have your Pebble on-wrist, keep your eyes peeled for updates to Pebble Android and iOS apps. As backers send us support requests and let us know about bugs and other problems, we will be publishing updates that fix issues you may be experiencing.

Software updates to the Pebble operating system (OS) itself will also be published regularly. The Pebble app on your smartphone will let you know when an update is available, and prompt you to install.

Known Issues

Pebble users have already reported several major issues that we're working to solve.

iOS email
When Pebble's Bluetooth connection with an iPhone or iPod touch is broken, the iOS software module that sends email notifications switches off. We've brought this issue up with Apple's developer support, but we can't expect a solution necessarily from this pathway. Currently, there is a workaround method to reenable email notifications (link) but it means toggling a switch after a disconnect. We are working to solve this problem (this is our #1 priority iOS task), and we'll keep Pebblers updated about this issue. To help us out, if you're an iOS Pebble user, please fill in this survey about your email usage.

Other issues that we're working to solve
- Email notifications from the default email app on HTC and some other Android devices are not being delivered to Pebble yet. On other default email apps (Samsung in particular) do not transmit email contents. Working on it.
- Some Pebbles are rebooting after receiving some notifications. If this happens to you regularly, use the Contact or Email support button inside the app to send us debug logs.
- iOS Caller ID. We've identified a bug that prevents a caller's name from appearing on Pebble. Will have a fix in the next iOS Pebble App version.
- Android two factor authentication - click here for instructions
- Watchfaces not loading on iOS. Fixed in the next version of the iOS app.
- Battery indicator: we're seeing reports of Pebble battery lasting from 2-7 days. It seems to be related to the variety of different Bluetooth connections on different phones. The first thing we're working on is improving the battery logging and how Pebble alerts you when the battery is almost empty. Then we'll move to improving battery life across the board.
- Android ROMs: we'll do our best, but unfortunately we cannot promise support for the entire wide world of Andriod ROMs out there. We're testing with stock devices from HTC, Samsung, Nexus (among others) and always on the stock OS.

- Pebble seems to interfere with Siri on iOS devices. Working on this problem.

Thanks for all your support, Pebblers! It's awesome to see the first users post pictures of their Pebbles in the wild. Keep the #PebbleTime coming!

Eric + Pebble Team

Comments

    1. Missing_small

      Creator roland on February 7, 2013

      OK - so it's working now.

      Please can I make a suggestion that I hope will benefit everyone. When dealing with countries outside the USA could Pebble Tech please bulk ship to the country concerned. First this will prevent items going 'missing' in transit, second it should be the cheapest way of getting the watches to us. Once in country, backers could have the option of travelling to a central pick up point to get their hands on the Pebbles (i.d. and invoice clutched in their hot sweaty little hands) or waiting for delivery by post/whatever. Cheaper and quicker for everyone.

      Could someone from Pebble Tech contact me by e-mail as there is another issue connecteded with the above that I don't want to advertise here.

      Can those complaining about the nature of the very kind gift that we are recieving please stop posting here - complain all you want into the beverage of your choice but DO NOT broadcast. I don't want to hear it and neither do a ton of other people AND there may be repucussions that you have not considered.

      I am sure Pebble Tech are doing their very best with a volume of orders that caught everyone by surprise. They also seem to be trying to be fair about the distribution against a back drop of unforeseen tech. issues. It's a first run, people, these almost invariably throw up production issues that were not anticpated - it's very common in tech products. Chill, ffs.

    2. Missing_small

      Creator roland on February 7, 2013

      testing

    3. Avatarblock-benson-sunnies.small

      Creator Benson Low on February 7, 2013

      Too bad there's more delays, as I'd hope all pebbles could have shipped prior to Chinese New Year. Regardless of how well planned the components stock maybe to flow into assembly, the fulfilment process just for the black ones will still bottle neck.

      I'm giving up trying to track my 2 coloured pebble watches, as there's no point following these updates if I every update pretty much replaces the last.

      Oh, for those defending such delays, it's simply unacceptable to keep failing to me expectations. It's better for Pebble team to under-promise and over-deliver, instead of hyped-CES-over-promises...

    4. Fb_profile_picture.small

      Creator David Tomlinson on February 7, 2013

      If I'm a Pebble 'venture capitalist', where is the document showing me how much of the company I have as a result of my 'investment'? If the watch is just a 'gift', then I want something real for my investment. Sheesh!

    5. Missing_small

      Creator Vadim D on February 7, 2013

      David Steinman and other defenders of the Pebble Realm.
      I would agree with you if the color shipping schedule was communicated originally. Instead we were said that Pebble will be shipped based on the Kickstarter support date.
      If we are investors, then the invested company should be responsible for communicating clearly with us, "venture capitalists", to manage our expectations.

    6. Fb_profile_picture.small

      Creator Andrew Curtin on February 6, 2013

      "In order to avoid delays, if you have a requested a Black Pebble as part of a multi-Pebble reward pack we will also be trying our best to fulfill that portion of the reward separately."

      Cool! I can't wait to get mine. Will you be releasing more info about this when it's ready?

    7. Missing_small

      Creator David Steinman on February 6, 2013

      Brad & others complaining about timing and whose watch gets shipped first or how long this process is taking - you did not come to Amazon to buy a watch. You came to Kickstarter to provide venture capital to a start up company. For your investment, they are providing you a gift. This start up company just learned the process of mass testing, mass manufacturing, mass distribution, reliance on others to produce your product at an acceptable quality level. Start ups don't know the answers to these things, nor do some well run companies when introducing a new product. This is why many companies don't announce products or dates for availabillity until the mass production processes are already underway.

      So, let's try to be a bit more understanding of what Kickstarter is and is not (it isn't a store) and recognize we are here are venture capital investors in a company that is getting off the ground with a new product. We are getting to see what other companies go through during their development, test, produce, distribute processes and their learning experiences along the way. I've found it quite fascinating to see and read about it. Let's be a bit more patient.

      And by the way, for those that misquote what Eric said during his CES press presentation - he never said they were manufacturing at maximum capacity from that first week. He said they were working up to maximum production capacity over a few weeks.

    8. Missing_small

      Creator Vadim D on February 6, 2013

      I will be not surprised if rumored Apple watches become available in Apple stores before I receive my white Pebble watch I ordered on the second day of Kickstarter campaign....

    9. Missing_small

      Creator Dave Nelson on February 6, 2013

      @Roxana - if I cared, I'd point out that anyone with common sense could see the initial price difference between the black and colour Pebbles, and realise why you had to pay extra if you wanted to make the switch...... unless you would like to see 14,000+ people here crying for refunds because those who changed their mind got them cheaper. Of course, that's only if I cared ;)

    10. Cre82013-mic-square.small

      Creator Oliver Needham on February 6, 2013

      I may be repeating something someone else has said...
      I am very grateful for the updates, however there wasn't much information in this one about International Shipping. It would be nicer to see the international orders line move up a bit.
      There's no real explanation as to why it hasn't moved :(

    11. 18973_1330151492394_1189180942_2323750_1799376_n1.small

      Creator Brad Corcoran on February 6, 2013

      @ Ante Vukorepa

      I don't think we're quite on the same page here. Pebble has given us lots of updates. I'm not dismissing that, and I'm not saying we won't get out Pebbles. All I'm saying is that the updates that they are giving don't go into very much detail on how they plan on processing and shipping orders. A lot of us are unsure where we are in the line, or even if they are following the line. They said they would ship them in the order they were backed, and now it appears they are not. The SDK was supposed to be available, but they aren't saying anything about it. What's wrong with asking questions about why that's changed?

      In the grand scheme of things, you're absolutely right. We'll all get our Pebbles eventually and that will be that. I don't understand why you're being so harsh here though. Asking for clarification shouldn't be considered a bad thing.

    12. Cassette_rocker.small

      Creator Jeff A on February 6, 2013

      Had I known color watches would be delayed I would have gone with black. This information should have been disclosed before the color selection ended. Only complete incompetence would excuse not knowing the strategy for production until the very last minute. Not happy about the execution of this project and I've been one of the patient ones during this whole process. Next we'll be hearing certain applications won't be compatible after all... oops.

    13. Missing_small

      Creator Roxana on February 6, 2013

      Some people care WAY too much about other people's comments ... If you have your own opinion, relax a little and let people have their own. I don't see what the need is to get all defensive and emotional.

      Anyways, what did pop into my head today was I think it was wrong for the Pebble team to give its backers the option to change watch colors, but then charge them for making any changes. Not only are the colored watches shipping way later, but clearly production had not begun yet at that point and none of the plastic pieces had been molded yet (black or color). Therefore, there was really no reason to charge for a color change, since Pebble wouldn't be losing anything. This was simple a way for the Pebble team to squeeze a little more $$ out of its backers, which I think is kind of wrong despite how little or big the amount. They could have easily offered the color change as a nice gesture for being so behind on delivering......... just my thought.

    14. Fb_profile_picture.small

      Creator Paddy Mosse on February 6, 2013

      (Although I'm certain this comment will get lost amongst the bitching)

      My understanding is that when iOS was released, it opened up the communication possibilities between Pebble and the iPhone.

      Is there any benefit to Jailbreaking the iPhone re: Pebble? If so, would it be a way of correcting the problems you mention with iOS and Pebble, by allowing tweaks etc.

      (or does Pebble even acknowledging Jailbreaking, compromise the 'special' relationship with Apple? - not meant in a sarcastic way!)

    15. Stormtrooper_me.small

      Creator Ante Vukorepa on February 6, 2013

      wwwbrooklyn, Brad Corcoran - i've seen posts that are almost word-to-word replicas of yours on half a dozen or more kickstarter projects thus far. Guess what - all of those eventually shipped, despite delays, and everything was fine. The only people that experienced any grief over them were people like you.

      But yes, i guess my position is ridiculous and yours is perfectly sensible, so i'll leave you two to bicker and eat your hearts out while i go about my day-to-day business until the day my Pebble ships. Lack of information? After 32 updates? Seriously? I've seen projects with year-long delays with three times less information offered. September? December? March? I don't care, as long as it arrives and isn't outdated by the time it does. It's not like i urgently need it. Do you? Or do you just crave attention?

    16. Missing_small

      Creator Dave Nelson on February 6, 2013

      Wow, the "me first" attitude of some people here is quite sad. On behalf of the relatively silent majority...... thanks to the Pebble team for all your efforts. We realise that the only things you've promised so far is that you'd try your hardest to put this product on our wrists, and that you'd update us every 2-3 weeks, and so far you've kept those promises. Keep up the good work ;)

    17. 18973_1330151492394_1189180942_2323750_1799376_n1.small

      Creator Brad Corcoran on February 6, 2013

      @ Ante Vukorepa

      I don't think any of us are asking for our money back or consider this a failed investment. I accept that delays happen and I understand that the team of people pulling this off are doing their best. Things got big quick for them. I think most people here understand that. What a lot of us are disappointed in however are the decisions that are being made behind the scenes that aren't being passed on to the backers. A lot of people are in limbo (multipack orders, color orders) and are guessing and analyzing vague pieces of info in each update to find out what exactly is going on.

      Information is all people need. Someone simply coming on here or on to the forums and answering some questions, putting some minds at ease… that would go a long way. When people are uninformed they make their own assumptions and sometimes get angry.

    18. Missing_small

      Creator wwwbrooklyn (deleted) on February 6, 2013

      The rule in any business is tell the truth and don't lie to your investors and customers. After all these broken promises, it amounts to lying. People can expect to lose in an investment, no one should tolerate lying or broken promises. Your position is rediculous.

    19. Stormtrooper_me.small

      Creator Ante Vukorepa on February 6, 2013

      Rule number 1 of investments - if you can't afford to lose the money, don't invest it.
      The same applies to Kickstarter. This is not a store. You aren't preordering a product. You are making an investment for which you expect returns. The rules of the game are very loose, delays happen, changes happen. If you aren't willing to risk those, solution is simple - don't invest (back).

    20. Missing_small

      Creator alan rorrison on February 6, 2013

      Folks at pebble. You need to fix this. And you need to fix this now!

    21. Missing_small

      Creator wwwbrooklyn (deleted) on February 6, 2013

      PS: Note that the cnn.com story specifically states that the Kickstarter is not a store policy was issued after the Pebble project as a direct result of the Pebble project and a few others.

    22. Missing_small

      Creator wwwbrooklyn (deleted) on February 6, 2013

      Dear Jeff: It's not an issue of not knowing what Kickstarter is. It's an issue of the Pebble folks constantly over promising and coming up with excuses. I backed another project and they delivered as promised. Take a look at the LUMI project. As a result of what happened with Pebble, the Kickstarter people have changed their rules to make the risks clearer, and to stop enticing large backers with multiple discount "purchases." Here's a URL that discusses these Kickstarter changes: http://money.cnn.com/2012/09/27/technology/startups/kickstarter-products/index.html If you don't mind getting told a different story every time one of their "upbeat updates" comes out, you have every right to stay upbeat. But don't knock other people for being annoyed. They shouldn't overpromise after all the isues they've already had. They haven't learned from their previous mistakes. I don't like the dates being changed over and over again. And they should have checked the apps themselves before launching for these "glitches."

    23. Missing_small

      Creator Peter Cartwright on February 6, 2013

      Jeff Alberda, think I'll stick to haiku while you oomp away.

    24. Missing_small

      Creator Matt on February 6, 2013

      On the bright side at least we can count on the timely delivery of detailed updates.

      :-)

    25. Sabre.small

      Creator Jeff Alberda on February 6, 2013

      What Peter? Ooompa Loompa rhyming is too much for you? Haha

    26. Missing_small

      Creator Peter Cartwright on February 6, 2013

      I feel quite sane now.

    27. Sabre.small

      Creator Jeff Alberda on February 6, 2013

      @Neal, I know. Whenever someone complains too hard I always check their KS profile. most of the time but not always, the only project they have backed is the pebble and they joined the day they backed it.

    28. Sabre.small

      Creator Jeff Alberda on February 6, 2013

      Oompa Loompa, do-ba-dee-doo,
      I’ve got a perfect puzzle for you.
      Oompa Loompa, do-ba-dee-dee,
      If you are wise you’ll listen to me.
      What do you get when you back a kick start?
      Thinking your add-ing to shopping cart.
      What does it mean when they estimate?
      What do you think that it cannot be late?
      I don't think you should have backed.
      Oompa Loompa do-ba-dee-da,
      Giving some fore thought would have gone far.
      You could live in happiness too,
      Like the oompa loompa do-ba-dee-doo.
      Do-ba-dee-doo

    29. Fb_profile_picture.small

      Creator Whitecat on February 6, 2013

      When do we get access to make pebble faceplates?

    30. Fb_profile_picture.small

      Creator Neal on February 6, 2013

      @Jeff Alberda, thank you. i've backed several projects, and ive had a few go completely dark. its disappointing when things REWARDS dont ship on time, or dont ship at all but, ITS A RISK THAT I/YOU/WE TAKE. We are INVESTORS not CONSUMERS. Kickstarter is a Micro-investor site, not a web-storefront.

    31. Missing_small

      Creator alan rorrison on February 6, 2013

      There has been too many broken promises. I have noticed a few backers all ready selling on there backers rights on ebay. ergo passing on there pebble. There has also been another smart watch that does practicly the same released in the mean time and is already on ebay. Now i invested my time and money to the innovators of this and it becomes very disheartening when they do not really put the time back into you. They make it seem like they do by putting out loads of updates when really these updates do not tell us the information we need.

      1: Where can we find out actual dates for shipping in respective to backing
      2: Why have so many been " made" yet not shipped?
      3: if there is a shipping issue. please explain because there are many folks very unhappy at this point..

      Again we put our time and trust in you. Its maybe time we get the same respect.

    32. Sabre.small

      Creator Jeff Alberda on February 6, 2013

      Well Jeffrey M and wwwbrooklyn your first mistake is thinking that you were "buying a watch that was supposed to ship in September" first off, you were not buying a watch, you were backing a hardware design project with your reward being a piece of that hardware. Kickstarter is not a store and you should have known that before you backed it.
      Second, the reward "ESTIMATED DELIVERY" was Sept 2012, that was for a project that raised $100,000, not one that raised $10,000,000. 100 times the rewards to ship means delays. This is every projects where the support way outweighs the estimate, see TWINE for example.

      Good article to read
      http://www.fastcompany.com/3004024/why-your-kickstarter-project-late

    33. Missing_small

      Creator wwwbrooklyn (deleted) on February 6, 2013

      I agree with the person who commented: Sure seems like a lot of problems for a watch that has already taken months more than it should have to be delivered.. losing my patience with buying a watch that was supposed to ship in September. Except that when I pledged way back when, I received an email advising that they expected my Pebble to ship in May 2012. I am getting very tired of all the hoop la announcements getting people's expectations up only to be told that there are yet more delays. Right now I'm just annoyed and not even looking forward to the long anticipated arrival of the Pebble. I'll believe it when I see it. And now I'm dreading all the anticipated glitches!

    34. Missing_small

      Creator Peter Cartwright on February 6, 2013

      ---  haiku alert ---

      Kayla, cool no more?
      Delayed or scratched, lustre lost.
      Can't win either way.

    35. Missing_small

      Creator Brian on February 6, 2013

      Great Update. Thank you for providing so much information. I wish all Kickstarter projects were this informative. Keep up the good work guys. I'm looking forward to getting my pebble soon.

    36. Fb_profile_picture.small

      Creator Kayla on February 6, 2013

      Wish I would've known it would be a months delay for a colored pebble and I would've gotten black. This watch doesn't even seem cool anymore. With such a long delay it's lost its shine.

    37. Dsc00976.small

      Creator Jeffrey M. on February 6, 2013

      Sure seems like a lot of problems for a watch that has already taken months more than it should have to be delivered.. losing my patience with buying a watch that was supposed to ship in September, and by the looks of it won't make it to me for at least another month, maybe two! At this rate pebble will last a max of 3 yrs.... Then you'll find they all in the goodwill stores everywhere!

    38. Missing_small

      Creator Simon Roberts on February 6, 2013

      Peter, oh why did you have to put that image in my head, i wont sleep right for the rest of the week.
      Completely not AWESOME, ;)

    39. Missing_small

      Creator Peter Cartwright on February 6, 2013

      Michael Weiss, yes.

    40. New%20batman%20avie.small

      Creator Ryan Tivis on February 6, 2013

      I will say if I would have known black would ship first I would have opted to save some money and just got with the black one instead of the color option. I know it'll come eventually, I just have to agree that there should be some communication as to IF there will be an order in which the color ones will be produced and if so what that order is expected to be.

    41. 33847_1514936227244_1049580717_31581359_6240568_n.small

      Creator Michael Weiss on February 6, 2013

      So.. 13,000 made, but maybe 3,500 shipped? That is a weird discrepancy, better get to shipping. I want my pebble. It would be nice if you could figure out a way to tell us where in line we are... is that too much to ask for?

    42. Missing_small

      Creator Peter Cartwright on February 6, 2013

      Simon Roberts, of even more interest about Joseph is that I suspect jizzforjoe could be working 'on the side' as a porn star. Beat that!

    43. Sabre.small

      Creator Jeff Alberda on February 6, 2013

      There seems to be some confusion out there with people thinking that the plan is to create all black pebbles before starting the coloured ones. This is just plain wrong.
      "Right now at the beginning of the manufacturing run, we're building batches of 1 colour at a time. Since black was by far the most popular colour, we started with a run of black Pebbles. .....(This doesn't mean we're producing every single black Pebble first)"
      It really doesn't matter what color they do in what order, once production of coloured pebbles begins they will probably have runs of all different colors going on almost all the time.
      Say a run is 1000 units, meaning that they start 1000 units off at stage one at a single time. As Eric said it takes about 2 weeks for these runs to be complete. If you look, they are finishing currently about 900-1100 pebbles a day and production probably started about the week of Jan7. Some calculations tell me that there are probably about another 10,000 pebbles in mid production.
      Judging from what we have seen the gluing process is most likely the largest bottleneck. A previous update said they have more than 1000 gluing rigs, I would say its likely that they are slowly getting more. The gluing probably takes somewhere about a day to set, hence the 1000 unit a day production point. But there are probably a whole bunch of pebbles in the early stages of completion (hence the comment about shifting some subproduction to taiwan - I read this as they have moved some of this early production steps to decrease the time it takes to assemble the units once CNY is over). So your and eventually my pebble are being made as quickly as possible.

    44. Missing_small

      Creator Simon Roberts on February 6, 2013

      @Joseph Kristoffer

      Maybe before you pen anymore comments you should, in the spirit of open disclosure, let all the people that dont know it yet that you are on the Pebble PayRoll.

    45. Missing_small

      Creator JKB on February 6, 2013

      Anyone that is already in possession of their Pebble really has no right to tell us folks without to just "Chill" and wait.... Seriously, it's kind of insulting. Especially folks that know they were in the first round of backers that read about someone in the 2nd or third round being happy with their shinny new Pebble.

    46. Missing_small

      Creator Adam McEiver on February 6, 2013

      My first reaction was "Looks Great." The charge out of the box lasted about day and a half. Charged up and has been going for 5 days, so far. Used iPod touch to start up. Haven't used with notifications yet. Hopefully, when I get an Android device in the next few weeks, texting and emails work well.

    47. Missing_small

      Creator Chris Bray on February 6, 2013

      I'm tired of reading posts from people criticising people moaning about people who are complaining about a) not getting their pebble b) not being told what they want to hear or c) pebble not solving all their problems. If there are people who don't care about a, b or c then they need something to complain about don't they? Come on people don't let the complainers stop you complaining!

    48. Missing_small

      Creator P on February 6, 2013

      I'm with Randa. As a early backer (4/11) with a supposed customer number 6k+, i would like to know the estimate date and color order that will be next. After reading this update I'm kind of glad to wait so they get the bugs fixed.

    49. Fb_profile_picture.small

      Creator Mark A Lowe on February 6, 2013

      Any chance of a manufacture sequence of colours? Whilst I am looking forward to receiving the watch I find production and delivery rates very slow. Lets all remember how much money was raised by kickstarter and how much Eric got for the project. Production v delivery ratio seems extremely low, lets hope Eric isn't waiting for enough watchs to hire a container at a time as this would seem a bit penny pinching.

    50. Missing_small

      Creator Curt J. Sampson on February 6, 2013

      Dallas Middaugh writes, "It's great that you provide so much information, but sometimes you provide some much detail that it seems like you're trying to hide something."

      Err...huh? Sounds to me like they can't win in your eyes: either they don't give enough information, or they give out information but really they're hiding something. Does this not sound as nonsensical to you as it does to me?

      "[Try] to see this from the perspective of the backer, who really only cares about when they're going to get their Pebble."

      Speak for yourself. I far prefer the detailed information on the manufacturing process. In fact, I find it so interesting that I'd rather keep that and get my Pebble later, than lose it and get my Pebble earlier.

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    CUSTOM WATCHFACE Let us create a custom watchface precisely to your specifications! Send us your ideas and we'll design a watchface just for you. You'll also receive 5 Color Pebble watches so you and your friends can share the fun. Free shipping to USA. (Add $10 for shipping to Canada, $15 for international shipping.)

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    MEGA DISTRIBUTOR PACK One Hundred Pebbles in any color (choose from Arctic White, Cherry Red, Voter's choice or Jet Black). Free shipping to USA. (Add $10 for shipping to Canada, $15 for international shipping.)

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Funding period

- (37 days)