Funded! This project was successfully funded on May 18, 2012.

Update #32

Manufacturing and Software Updates

Our production line is humming along, with the daily output creeping upwards to 1,500 Pebbles per day (PPD). Overall, it takes about 2 weeks for a single Pebble to be manufactured, assembled, boxed up and shipped to our distribution centers, so it took us a little while for the whole process to be ironed out.

There will be a one week interruption in output from the factory next week during Chinese New Year. We've taken steps to reduce the effect of CNY by stockpiling necessary components at our factory so that assembly can resume promptly after the holiday. In particular, to increase output before CNY, we've shifted some subassembly manufacturing to a facility in Taiwan for the most important assembly in the design, the optical adhesion of the LCD module to the lens. Building will be paused during CNY, but shipping will continue as we have a backlog of manufactured Pebbles to ship out.

Color Pebbles

As you can see in the graph above, we're on track to have manufactured 15,000 Black Pebbles before the beginning of Chinese New Year (Feb 8) (more data available on ispebbleshipping.com). After the holiday, production of other colours Pebbles will begin. In order to avoid delays, if you have a requested a Black Pebble as part of a multi-Pebble reward pack we will also be trying our best to fulfill that portion of the reward separately. We had to modify our shipping software to break down rewards into separate colors, so this hasn't started yet.

Software Updates

If you already have your Pebble on-wrist, keep your eyes peeled for updates to Pebble Android and iOS apps. As backers send us support requests and let us know about bugs and other problems, we will be publishing updates that fix issues you may be experiencing.

Software updates to the Pebble operating system (OS) itself will also be published regularly. The Pebble app on your smartphone will let you know when an update is available, and prompt you to install.

Known Issues

Pebble users have already reported several major issues that we're working to solve.

iOS email
When Pebble's Bluetooth connection with an iPhone or iPod touch is broken, the iOS software module that sends email notifications switches off. We've brought this issue up with Apple's developer support, but we can't expect a solution necessarily from this pathway. Currently, there is a workaround method to reenable email notifications (link) but it means toggling a switch after a disconnect. We are working to solve this problem (this is our #1 priority iOS task), and we'll keep Pebblers updated about this issue. To help us out, if you're an iOS Pebble user, please fill in this survey about your email usage.

Other issues that we're working to solve
- Email notifications from the default email app on HTC and some other Android devices are not being delivered to Pebble yet. On other default email apps (Samsung in particular) do not transmit email contents. Working on it.
- Some Pebbles are rebooting after receiving some notifications. If this happens to you regularly, use the Contact or Email support button inside the app to send us debug logs.
- iOS Caller ID. We've identified a bug that prevents a caller's name from appearing on Pebble. Will have a fix in the next iOS Pebble App version.
- Android two factor authentication - click here for instructions
- Watchfaces not loading on iOS. Fixed in the next version of the iOS app.
- Battery indicator: we're seeing reports of Pebble battery lasting from 2-7 days. It seems to be related to the variety of different Bluetooth connections on different phones. The first thing we're working on is improving the battery logging and how Pebble alerts you when the battery is almost empty. Then we'll move to improving battery life across the board.
- Android ROMs: we'll do our best, but unfortunately we cannot promise support for the entire wide world of Andriod ROMs out there. We're testing with stock devices from HTC, Samsung, Nexus (among others) and always on the stock OS.

- Pebble seems to interfere with Siri on iOS devices. Working on this problem.

Thanks for all your support, Pebblers! It's awesome to see the first users post pictures of their Pebbles in the wild. Keep the #PebbleTime coming!

Eric + Pebble Team

Comments

    1. Missing_small

      Creator Mike Heard on February 19, 2013

      I agree - and would hope that with an element of dual-running between Taiwan and China, the daily max of 2,400 units will be reached quickly, or even exceeded [i'm now going to wash my mouth out with soap!!].

      Hopefully tomorrow will shed more light on things!!

    2. R40hxsn.small

      Creator Graeme on February 19, 2013

      @Mike, Pebble did mention that the Taiwan site were doing parts of the production process and we definatley seen an increase in thw production numbers on the run up to CNY, and the 1st day back.

      The missing part of trying to make sense of the current production figures could be the work in progress figure. i.e How many Pebbles do they are almost or part finished ?

      IMO part of the problem are the limited amount of jigs they have for the gluing process as this was one of the most time consuming parts. Hopefully if we see even part of the process being taken care of in Taiwan the 2,400 figures will be acheivable. I would hope Eric would share some of this with us all tomorrow.

    3. Missing_small

      Creator Mike Heard on February 19, 2013

      I wonder if the factory in Taiwan will come on board so there are two sites of end to end manufacture? If they've shifted some processing during CNY, how much additional effort would it take to enable the site to process full manufacture?!

    4. R40hxsn.small

      Creator Graeme on February 19, 2013

      @Scott, With your multicolour pack. I would try not to get too excited too soon, you will likely explode !, as I fear you have a longer wait than most. Pebble are cycling the colours (in what order we don not know).

    5. Missing_small

      Creator Sergio Zamprogno on February 19, 2013

      I got my pebble last Friday and I love it so far. I was concerned about the battery life but so far so good. My only disappointment is that those gps based apps used in the advertisement videos don't exist yet. I wanted the watch more for those kind of apps than for the notification and music ones.

    6. Missing_small

      Creator Scott Anderson on February 19, 2013

      For those wanting more reference points.

      I backed on 4/13 at 10:00AM CST, pack of 10 (6 black, 3 grey, and 1 white).

      I'm at 'Shipping Address Complete' on getpebble

      I'm excited and trying to be calm/patient

    7. R40hxsn.small

      Creator Graeme on February 19, 2013

      @ William Stone - I dont think the current production figure is anything to celebrate. They are not making headway. Not yet anyway !!

      @ Crispin- I like you will reserve judgement until after Update 33 (Which we will hopefully get tomorrow) but there is definately something we are not being told !

      One thing to bear in mind is that Pebble continue to relay the message that all KS backer pebbles will be complete by Mid-Late March. We will see what the next update brings !!

    8. Fb_profile_picture.small

      Creator Manfred Höfert on February 19, 2013

      Hi there,
      from all what I read in the comments about delivery of Pebbles to old Europe I should be patient. Will it be the beginning of March or rather the Ides (15th)? when I shall hold the object of desire in my hands?

    9. Missing_small

      Creator alan rorrison on February 19, 2013

      "We didn't order a pebble we backed a company"....excuse you. Legally you are wrong, the moment pebble gave you an order confirmation showing what you are charged for, took the money as well as SHIPPING, it is an order .

    10. Missing_small

      Creator Dr. Crippen on February 19, 2013

      William Stone has mentioned a possible 20,000 more built by the end of February. Not sure how you've calculated this as they have built a little over 400 a day between 15 -18 February: this would lead to another 4,500 or less before the end of February. However tomorrow we are due another Update, so perhaps there will be some indications of the problems encountered in manufacturing that has led to this drop in production and consequent delays in supply, and hopefully some indication that this will ramp up again.
      I'm still looking forward to receiving this, but one of the attractions was the timescale, knowing this would be far ahead of any competition (Apple included), something that is clearly no longer the case....

    11. Missing_small

      Creator Peter Cartwright on February 19, 2013

      SUMMARY OF SURVEY RESPONSES

      All responses: 442

      Phone: iOS 61% Android 39%

      Country: US 53% Other 47%

      Colour: Black 73% Other 27%

      Recipient Responses (have received Pebbles): 131

      Average Satisfaction of Recipient Responses (1=not at all / 5=completely)

      1. Worked as expected straight out of box: 3.93

      2. Reliability: 4.05

      3. Functionality: 3.23

      4. Durability: 3.82

      5. Support (if needed): 3.44

      6. Likely future functionality: 4.14

      7. Prospect of Pebble being mainstream/competitive product in 2015: 3.53

      Analysis:

      A. Most recipients are very satisfied with their Pebbles, particularly their reliability and durability

      B. Support, if needed, was more than satisfactory

      C. There is a very high expectation of the future functionality of recipients' Pebbles compared with current functionality

      D. Confidence about the longevity of the product line is strong

      The result details are at https://docs.google.com/spreadsheet/ccc

      Thanks to all respondents and to Derek C for putting the enhanced survey together. The survey is still open so if you haven't done it yet, please feel free to do so but best if you wait until you have received your Pebble. The survey form is at http://www.surveymonkey.com/s/HS9R52G

    12. Missing_small

      Creator William Stone on February 18, 2013

      At 19,000 pebbles made, they are at just over 22% of the KS fulfillment. They are making headway each day to increase production. So, this is (I think) something to celebrate. At this rate of production, they will achieve roughly another 20,000 units of fulfillment by the end of February. THis will be almost half of the KS obligation. Not bad. If you backed on May 1 (as I did) we should all be in Pebbledom within another 6 weeks. I for one am already thinking of getting a second red pebble once the KS backers are fulfilled.

      Rock On!!

    13. Bald_guy_2.small

      Creator Jorge Castro on February 18, 2013

      I am so sick of the people who keep telling us that we did not buy a pebble but backed a project. We gave people money expecting to get something in return, not with the "hope" that we would be getting it. And to the pebble team, maybe they should just communicate a little more with the people who backed you. If this is ANY indication of what your future customer support and relations is to be, then this will be the first and last pebble purchase for ALOT of people. You should understand that the frustration of waiting comes from your inability to talk to the backers on more regular basis. Stop taking a Apple approach to dealing with your backers/customers and HIRE SOMEONE to handle customer relations... YOU have millions, you can afford it , what you cant afford is to continue your HORRIBLE first impression as far as PR.

    14. Fb_profile_picture.small

      Creator Fish Aka Aaron Trout on February 18, 2013

      As mentioned before, we backed a project, we did not purchase the Pebbles, they are given as a reward. I really wish I had mine and am only agitated because I want it and am mildly patient. I doubt they will say what order the color batches will be because even if it makes the most logical sense, many people will be upset with their color being last or not first.

      Another thing to take in consideration, they took in 10x the amount of money as their goal. Now lets say that means 10x the watches (it is probably more with multiple watch orders), how do you expect them to create so many watches within their time frame they gave? They would need 10x the production they sought. Yes it took longer to develop than they expected, they are also a start up. And often with start ups they miss some simple issues that might arise or make a small time frame that correlates with 100% efficiency. Even Disneyland had many problems when they first opened. Slightly different than what is going on here, but the point remains the same...

    15. Missing_small

      Creator Peter Cartwright on February 18, 2013

      Ben Barker, no good leaving it here. Suggest you go to account.getpebble.com. If you can't sign in there, you will see an email address to contact.

    16. Img_5741.small

      Creator Mark Engbretson on February 18, 2013

      For whatever it is worth, I got mine, #9029 shipped on Friday, so a bunch have shipped . . . but if they go in order of when you pledged . . . . since from people from the first couple of days of the project.

    17. Missing_small

      Creator ben barker on February 18, 2013

      when can I expect my watch? the problem is that since ordering it I have moved jobs and consequently have no direct contact with the manufacturer's as all contact was through my old email!

      can I leave my new contact details here? if so nakedbenbar@gmail.com.

      cheers for now Ben Barker ( a patient backer )

    18. Missing_small

      Creator Peter Cartwright on February 18, 2013

      Ken Jones, how remiss of me to not think about a flurry of haiku. Cheers, not groans!

    19. Fb_profile_picture.small

      Creator Ken Jones on February 18, 2013

      << Haiku Alert >>

      Where is my Pebble?
      Kickstarter is not a shop
      There you go Peter

      ;-)

    20. Missing_small

      Creator Peter Cartwright on February 18, 2013

      Nick Malasca, groan! You may well have started another flurry of comments on this somewhat contentious point. I hope I'm wrong.

    21. Fb_profile_picture.small

      Creator Nick Malasca on February 18, 2013

      Matt, I'm glad that at least one other person here understands how the website works. Nobody has "purchased" a Pebble. They have backed the PROJECT. In that way, what we are all waiting for is a reward for helping back them. It takes a long time to make products for a first run. I'm ashamed to see so many people who are demanding answers about a reward that the Pebble team is taking it's time on to finish manufacturing!

    22. Missing_small

      Creator Matt on February 18, 2013

      Thanks for the update Pebble team.

      Unfortunately I'm one of the Grey Pebble backers so I know I'll be waiting quite a while.

      This is less of a complain but more an advisement to backers — I know that making "estimated delivery" claims that are far from your KS project launch date may deter some backers, but ultimately I think that whatever time you think you are going to deliver add on at least another 3 - 5 months to that estimate.

      KS is not that old, and every one is new at this — both project creators and backers alike. But mental anchoring is why so many people are taking issue with delays.

      At any rate. Good job so far Pebble team on the development on the product — after the KS project is over you guys can invest in a PR department, customer service dept., or a logistics team, etc.

    23. Missing_small

      Creator JR on February 18, 2013

      @nico: check http://www.german-pebblers.de for experiences from other german pebblers

    24. 191543_209072005770956_100000044742278_843770_4335658_o.small

      Creator Nico van Gessel on February 18, 2013

      My black EarlyBird Pebble left Singapore on February 2nd. I'm still waiting for it to arrive, tracking isn't working properly for shipments to Germany. Does anyone have the same issue?

    25. Missing_small

      Creator Jr Dawkins on February 18, 2013

      I hope someone develops a pebble App to have it work with the Almond+ WiFi unit. That would be great!

    26. Img_6429.small

      Creator Terry Wong Jan Shao on February 18, 2013

      i hope my orange pebble comes soon.. No updates on the ispebbleshipping website and i backed on the 14th on april which is about when pebble had a total of 13k backers..

    27. Fb_profile_picture.small

      Creator Norbert Franke on February 18, 2013

      Backed the project on April 14, got my "Confirm address" mail on Feb,01, and still stuck in Processing Shipment... and waiting for black pebble.

      How long does it take to get the pack sent (just sent, not delivered!) from Singapore to Europe? Three weeks?

    28. Missing_small

      Creator Liam Dilley on February 18, 2013

      Peter, my last post got deleted ^^
      Not sure why, All I said was...

      Well it odd because I backed before you and I am New Zealand and nothing, So I have no idea what rules they are shipping too.

    29. Missing_small

      Creator Peter Cartwright on February 17, 2013

      Liam Dilley, not sure about that. The tracking number is a valid one on the SingPost website and it said the article was despatched to Australia on 13 Feb which is consistent with my Pebble order status being updated to Shipment Sent an few days before that.

    30. Missing_small

      Creator alan rorrison on February 17, 2013

      There really is no point complaining here. It is so evident that they do not read these comments or emails. Horrible customer service and a company I regret ever dealing with

    31. Missing_small

      Creator Liam Dilley on February 17, 2013

      @Peter That will have been one of the false shipping info ones they admitted to having gone out.
      Considering I backed before you, in New Zealand and no sign of shipping at all yet, considering the amount made, the backers etc. You will be waiting a while yet before it actually ships I would have thought.

    32. Missing_small

      Creator Peter Cartwright on February 17, 2013

      The survey continues to fill fast and Derek C has to create another form for each 100 responses. Here is the new form.

      http://www.surveymonkey.com/s/MW3W7LG

      Again, best to wait until you have actually recived your Pebble. Thanks.

    33. Fb_profile_picture.small

      Creator Dzung Nguyen on February 17, 2013

      Do you guys think that one of the future update will allow the pebble to have a timer and/or stop watch function with the alarm function?

    34. Missing_small

      Creator Rick Parris (deleted) on February 17, 2013

      The lesson to take from Pebble's Kickstarter project:

      Don't read the comments.

    35. Missing_small

      Creator Peter Cartwright on February 17, 2013

      Nathan Tallack, I pledged 14 April for a black Pebble in Australia. I got to Shipment Sent stage over a week ago with a tracking number but no email or Pebble yet from SingPost. Note the survey shows that of the 300+ participants, 53% were non-US.

    36. Missing_small

      Creator Nathan Tallack on February 17, 2013

      http://www.ispebbleshipping.com/ shows that 4k were shipped to Rest of the World by the 12th (5 days ago). So where are you all? What date did you back?

    37. Missing_small

      Creator Nathan Tallack on February 17, 2013

      Let's hear from those who have received their product that are not based in the Americas?

      I was an early backer (a black one) from Singapore. If you truly are shipping them out in order they were backed, then I find it difficult to understand how it is I have not had mine shipped yet.

      So, I call out to all the non-USA/Canada early black backers (especially those from Asia) to speak up. Have you received your Pebble yet?

    38. Missing_small

      Creator William Stone on February 16, 2013

      @P, Sign your name. I do. If I were Eric after reading that post, I would start making the red pebbles last.

    39. R40hxsn.small

      Creator Graeme on February 16, 2013

      @ David d, More accurate figures would be 21% produced and 14% shipped. On a positive note the PPD figure rose to 2,380. So they have acheived optimum output. Lets hope this is sustainable and we could all be seeing our pebbles by the end of March.

    40. Missing_small

      Creator P on February 16, 2013

      Eric Migicovsky

      I understand how KS works and so far, I have tried to understand the decisions that you felt you had to make. What I don't understand is the following:

      I and others ordered on April 11th as backers that loved your idea and had faith in you. When I went to give you my backer money, the $99 black watch was sold out. I decided then and there to get the red one (my favorite color). I then saw the pictures of the final colors and MANY backers made fun of the red color. You gave a choice to change, I chose not to.

      On three different occasions, including on the day of announcement of your idea, you stated the first backers would get their shipments first. That was three times. Then your word meant crap as a business man, you changed it to the black ones. Ok, I didn't like it but fine, your word is worthless.

      Now several, including I have asked:

      When will the colored ones be manufactured and in what order of color do you expect to make them. You have not had the balls to give a straightforward answer.

      I promise this to you. In every comment section that comes up when these watches are out to the public and people review them, I will state: Eric Migicovsky words mean crap as a business man. He cannot even give straightforward answers. He is vague when HE HAS TO SAY SOMETHING and ignores the rest when the media isn't the one asking. As a tech that works in the internet industry, this will stay with you for a good seven years.

      I found this statement truthful to how you have been:

      "Pebble ships “less than 500″ units

      ON JANUARY 23, 2013

      Pebble, the smartwatch that raised a bunch of money on Kickstarter and then got delayed over and over again, is finally shipping! Oh, except it’s shipping “less than 500″ units (which is a weird way of announcing a shipment. Basically, Pebble is shipping insert-number-here units. Could be three. Could be 499! Who knows?) and the iOS app still isn’t in the App Store. So."

      http://pandodaily.com/news/pebble-ships-less-than-500-units/

    41. Fb_profile_picture.small

      Creator David Doyle on February 16, 2013

      Look like approx. 25% of them are built and 17% are shipped.... just have to be patient...

    42. Missing_small

      Creator William Stone on February 16, 2013

      The graph was updated and it looks like manufacturing is back on. Alright! Hopefully, they're getting the grey ones made.

    43. Fb_profile_picture.small

      Creator Tony Nap on February 16, 2013

      still waiting to get mine, hope to get it soon

    44. Missing_small

      Creator Paul Ciancimino on February 16, 2013

      I hope that I get my Pebble before I go out and buy the Apple Smartwatch. ;-) C'mon guys hurry up.

    45. Icon_64.small

      Creator VipX1 on February 16, 2013

      I can only imagine how complicated it is to mass produce a small electronic device like this so I'm being patient about receiving the watch. However, my Shipment status says shipped but I've no Idea when it was shipped or if the watch is late or not.

    46. Missing_small

      Creator alan rorrison on February 16, 2013

      Not you Peter. From pebble. U have been nothing but a saint mate

    47. Missing_small

      Creator Peter Cartwright on February 16, 2013

      Alan Rorrison, "yet more lies" from whom? Me or something about the survey?

    48. Missing_small

      Creator alan rorrison on February 16, 2013

      Ya see, yet more lies!

    49. Missing_small

      Creator Peter Cartwright on February 16, 2013

      Derek C, I changed those links as requested. The response to the survey has been amazing. Is it possible to split the results table of Q1-Q7 answers into two groups 1. iOS and 2. Android and then aggregate them? It would be interesting to see whether there is much difference between the two types of Backers. It might be too difficult to do at this stage.

      All KS Backers, please feel free to complete the survey, preferably after you have received your Pebble. It's at http://www.surveymonkey.com/s/SLFVRLV

    50. Missing_small

      Creator David Hyde on February 15, 2013

      Sorry about the long post before

68,929
Backers
$10,266,845
pledged of $100,000 goal
0
seconds to go
  • Pledge $1 or more
    You selected

    2615 backers

    Didn't get a chance to back Pebble before it sold out? Pledge $1 and keep up-to-date on all things Pebble with exclusive updates, Pebble availability or more. You can also sign up for more updates at http://eepurl.com/lG15L

    Estimated delivery:
  • Pledge $99 or more
    You selected

    200 backers All gone!

    EARLY BIRDS Help us get started! One Jet Black Pebble watch. This watch will retail for more than $150. Free shipping to USA. (Add $10 for shipping to Canada, $15 for international shipping.)

    Estimated delivery:
  • Pledge $115 or more
    You selected

    40803 backers All gone!

    One Jet Black Pebble watch. Free shipping to USA. (Add $10 for shipping to Canada, $15 for international shipping.)

    Estimated delivery:
  • Pledge $125 or more
    You selected

    14350 backers All gone!

    One Pebble in any color (choose from Arctic White, Cherry Red, Voter's choice or Jet Black). Free shipping to USA. (Add $10 for shipping to Canada, $15 for international shipping.)

    Estimated delivery:
  • Pledge $220 or more
    You selected

    3800 backers All gone!

    Two Jet Black Pebble watches. Free shipping to USA. (Add $10 for shipping to Canada, $15 for international shipping.)

    Estimated delivery:
  • Pledge $235 or more
    You selected

    100 backers All gone!

    HACKER SPECIAL You'll get early access to the SDK and we'll send you a prototype Pebble in August so you can get started coding. You will also receive another Pebble in any color when the full batch ships. Free shipping to USA. (Add $20 for shipping to Canada, $30 for international shipping.)

    Estimated delivery:
  • Pledge $240 or more
    You selected

    4925 backers All gone!

    Two Pebbles in any color (choose from Arctic White, Cherry Red, Voter's choice or Jet Black) Free shipping to USA. (Add $10 for shipping to Canada, $15 for international shipping.)

    Estimated delivery:
  • Pledge $550 or more
    You selected

    900 backers All gone!

    OFFICE PACK Five Pebbles in any color (choose from Arctic White, Cherry Red, Voter's choice or Jet Black). Free shipping to USA. (Add $10 for shipping to Canada, $15 for international shipping.)

    Estimated delivery:
  • Pledge $1,000 or more
    You selected

    482 backers All gone!

    DISTRIBUTOR PACK Ten Pebbles in any color (choose from Arctic White, Cherry Red, Voter's choice or Jet Black). Free shipping to USA. (Add $10 for shipping to Canada, $15 for international shipping.)

    Estimated delivery:
  • Pledge $1,250 or more
    You selected

    20 backers All gone!

    CUSTOM WATCHFACE Let us create a custom watchface precisely to your specifications! Send us your ideas and we'll design a watchface just for you. You'll also receive 5 Color Pebble watches so you and your friends can share the fun. Free shipping to USA. (Add $10 for shipping to Canada, $15 for international shipping.)

    Estimated delivery:
  • Pledge $10,000 or more
    You selected

    31 backers All gone!

    MEGA DISTRIBUTOR PACK One Hundred Pebbles in any color (choose from Arctic White, Cherry Red, Voter's choice or Jet Black). Free shipping to USA. (Add $10 for shipping to Canada, $15 for international shipping.)

    Estimated delivery:
Featured!
Funding period

- (37 days)